I sincerely value my Burbank Mills Pest, family owned, husband and wife and the service cannot be beat. An example of this was in a recent service their tech alerted me that one of the crawl space doors was ajar under my home. Today one of the two owners came by to look at the door and offered to repair it (as I am disabled and some such repairs beyond me). I was so heartened by his visit and offer of help. This is the kind of service few others offer in this age of hurry up and don't ask questions. I cannot recommend Burbank Mills Pest enough. read more

Great experience with Mills. I contacted a number of pest control services for general bug treatment for our apartment. Their pricing is very competitive and the communication was seamless. They made the whole process easy and effective. read more

I had some issues with either a rat or mouse. I used another company in the past and felt it was time to change it up and try a different option. I was really happy with the communication and service I received. Mills provided several different options available to rectify the problem. Their prices were fair compared to other companies, and they have been really responsive when questions arise. I wouldn't hesitate to use them in the future for pest control needs. read more

They did a great job of getting rid of my mole/gopher problem. Did everything as intended. Recommend them for all your pest control problems. Very good value overall. Easy to book with and very accommodating for my schedule. read more

Very friendly and was able to get rid of all the hornet nests around my house. They were also able to quickly schedule me within a few days. I will definitely call them again when I need help. read more

I met with Kevin and another technician yesterday and they were very thorough, knowledgeable, and patient with the issue I'm facing. I really appreciated them answering all of my questions. Also, Kevin was honest and did not try to sell me any service I don't currently need. I think this sets Mills apart from other companies and that they actually care! When I called Mills, the two reps I spoke with were empathetic and great communicators. I was also very impressed with how responsive Mills was and they got me an appointment right away. Some other companies don't even answer the phone or call you back! I highly recommend Mills because of their knowledge, experience, thoroughness, responsiveness, customer service skills, and care. read more

Get response and follow through. I have used them in the past and now needed them again Mice in the attic! Thank goodness they're around to help! read more

I recently changed to Mills Pest Management, and I can already tell they are top notch. My technician, Nick, arrived on time and did a wonderful job for a quarterly maintenance service. He spotted a black widow and its egg sack on one of my garbage bins and took care of that. Scary to think what could have happened by surprise one day. My previous company, which last visited my house less than 3 months ago, never mentioned anything even though I've always had a lot of spider webs. I guess it's possible this could have happened during the interim, but I really doubt it. It was time for a change, and I'm so glad I went with Mills. They are a prompt, courteous and very professional company... both Nadia in the office and Nick who performed my service. Almost forgot to mention, they are reasonably priced too! read more

Literally the nicest people working here at Mills! I switched to them last year after working with another company for 15 years and I could not be more happy! Wish I had made the switch sooner! They're very knowledgeable and communicative read more

Our family has used Mills Pest Management for many years and I couldn't say enough great things about Kevin, his family, all of his technicians and the overall business! Kevin is a straight shooter who doesn't pull punches and I like that! He tells it like it is and backs up anything he recommends. We've used so many companies in the past where the owner or some rep shows up with a wind tunnel tested hairdo and Armani suit to sell their service and from that point forward you get hourly paid, first day on the job workers who doesn't give a hoot about their business! Every single Mills rep or technician who's shown up at our home has always been professional, polite, and if they can't answer a question, they get back to us almost immediately with an answer! I also know the Mill's a little better than some since one of his son's went to school with my son. I was so impressed watching his son grow up to be the great man he is today, working for his father and supporting the family. One of the most polite young men I've ever known and as with the entire family, mirrors the great character possessed by his father! As for the service Mills provides, we subscribe to their bi-monthly plan where they come out ever other month and spray inside and out. The communications they provide by both email and text messages with the office is second to none! I don't believe they have ever shown up outside the window they give to arrive on the day of service. And they have never cancelled or show up late. Each and every time Mills shows up we're always met with a smiling, polite technician who provides a quick overview of what they're providing that day and ALWAYS asks if we have any questions for them. Again, we couldn't ask for or believe we could find a better pest management service provider. From the owner, to the technicians, to the office staff, they're all Five Stars! read more

Kyle showed up to our appointment on time, explained the procedure, pros and cons. The process was quick, fast and simple. Haven't seen any ants or spiders since! Hopefully it will stay this way. read more

For years I've tried a variety of products to get rid of gophers. Nothing worked until I finally I contacted Mills Pest Management. Kyle and Wyatt were persistent in their efforts to rid the yard of gophers. They explained what they were doing and even showed us a video of the process. Everyone at the company were very helpful. Highly recommend Mills Pest Management. read more

Their free termite inspection was thorough, and they provided me with local treatment or full house fumigation options and the pros and cons for each. I decided to go with tent fumigation, and scheduling was easy. The owner himself kept in touch with me to give me all the guidelines for preparation. They took care of scheduling gas shut-off and service restoration for me. The fumigation crew did their job flawlessly. We returned to our home with no problems. Their price was competitive--I only had one other quote, so I can't be completely sure. If I need pest management again, then I will go to them first. I highly recommend them. read more

Would have loved to give them our business since we live so close but they are slow to respond and never got us a quote. We used them years ago and it was easy to schedule someone this was like pulling teeth just to get someone to come out and then give us a estimate which we never got. Who wants to wait 2-3 weeks wheb bugs are eating us alive. We went with another company since no one for back to us. Reply to owner: Hi I have no problem giving you my information and my husbands. You want to give me your email or private message me (yelp doesnt let me private message you) and I will give you my information . He called a week before me reachin out and got no call back so I emailed and called we had service in the past and were told we couldn't get service without someone coming out first. I didn't want to wait any longer with a flea issue and no pets they were feasting on us and we have a toddler so no fun. Really wanted to give you our business since we're a few blocks from you. But we just couldn't wait any longer. read more

They are extremely reliable . Family owned business with attention to customer service . The lady who helped me book the appointment was super professional, kind and heard my issue and booked me an appointment within 5 minutes for the day after. Great value for me as they provided me a prep form with list of things to be done before the treatment for it to be effective . The tech who I believe is the son of Mr Mills showed up on time , was super cheerful and easy going . He applied the pest treatment quickly and provided quality service . He answered all my questions. Highly recommended and great experience! Will definitely refer to any one in my community who needs help and prompt service . Cheers !! read more

Alyssa was professional and friendly on the phone. Availability for appointments: Good Time window for inspections and service is 2 hours rather than 4. Better than many other companies. I'm pretty pleased with this first contact with the company--haven't had my appointment yet. But looking forward to good things.... read more

I found a skunk with its head in a plastic contraption. The day was hot and the animal appeared in distress. I contacted Mills Pest Control. Kevin (the owner), came out within 2 hours of my call. He was able to free the skunk. He discussed with me the different methods to prevent a situation like this from occuring again. He was wonderful. If he had not come out, I truly believe the animal would have died. I highly recommend their company and their services. I can't thank Kevin enough. 5 Star service! read more

I called Mills Pest Management for a check on some attic sounds. Kyle Mills came out and checked it out. No charge! He also made me a new screen for one of my foundation vents. No charge!! These guys are not only experts in their field but care deeply about you and always at a favorable cost. I would highly recommend them over everyone else. John Horger, North Hollywood, CA read more

Let me start out this review with an opinion. If Mill's was not contracted, my partner would not of been robbed. From my recent experience I have come to the opinion Kevin, the owner of Mills, outsources labor to maximize his potential profit and this time it has gone too far. It is my opinion Kevin has used his family to market his business via Yelp photos to give the impression this is a trust worthy family operated business. But I view this as marketing as it seems his family were NOT the ones that showed up to do ANY of the work, contrary to what his Yelp photos could lead you to believe. We did not witness or have any reason to believe a single Mill's family member bothered to show up and supervise any of the contractors much less do any of the actual work. Don't get me wrong, I see the financial benefit in not doing the work yourself. You can be the face, remember the family photos, while the contractor does the work. This may potentially allow Kevin to collect money with no accountability. And from my opinion it has worked, and in my opinion it still works. But hopefully this review puts a stop to this business model, at least for Mill's. In my conversation with Kevin it was my interpretation he argued that the people on site had a zero probability of being involved in the robbery. But I cannot see how that is true being that I have no knowledge of his staff ever being on site in this incident. I called Kevin immediately after the robbery yet within 10 seconds of talking to Kevin he claimed, with zero evidence, that it was impossible for this contractor, I believe he actually called them his "boys" on the call, to have been involved in the robbery. I asked how he knew, his response.."cause I know". Now I believe that to be non-factual response. At that point I felt this was an unreasonable person I was talking to and told him the rest of the conversation will be online. I simply ended the conversation there at which point he continually called my phone back which I opted to not further respond. I am simply not going to argue with someone I interpret as nonsensical. I think he felt very threatened by this potential exposure. I do not recommend Mill's. read more

Everyone at Mills Pest Management was very professional and helpful from our first call to them. I definitely recommend their company. Give them a call. read more

Great service and great commication. Job done well and the price was excellent. All the folks are nice and helpful. Great office staff too. Timely replys. read more

Honestly, I never thought I would have reason over the past three years to have ongoing communication with a top-notch pest control company. But extreme heat and Covid lead of course to unusual circumstances. While I was lucky to never have anything too drastic, as you can see from previous reviews there was the occasional reason to consult with an expert. Every occasion, the owner, Kevin, was exceptionally patient, kind, and generous with his guidance and service. Whereas most companies would look for every reason in the world to up charge, or add suggestions for more service, KEVIN went the opposite way, taking a conservative approach so that everything always fell under budget. Not only that, he would have various business staff go out of their way to drop things off so that I wouldn't even need to go out to purchase various items that would help with the upkeep. Thanks to Kevin and his incredible team, I am happily "pest free" and that added security and safety has just meant so much. Honestly, cannot recommend highly enough. A must call! Thank you. read more

Can't say enough about these guys. Warm, knowledgeable, thoughtful and thorough service. Brian treats working on your home as if it's his own home. Pleasure to work with and pricing is fantastic as well. Highly, highly recommended. read more

We have a critter issue, possibly rats because our neighbor has fruit trees. Mills came and covered access areas into our house and set traps. Brian and Andrew answered all our questions. Nice and courteous. They picked up scraps / unused material after. The business is family owned. read more

Disappointing to say the least, did NOT get what was promised, communication between phone service rep and technician was frightening, my tenants said one thing the tech said another and the service rep said something else, although they did try to resolve, it was a mess and for rodent proofing that is OVER $1k you would think there would be some sort of promise to come back and rectify without wanting to charge another $250. The company I went with now, came out and serviced my house properly and did NOT charge me for what Mills Pest Management promised but failed to come through with, literally took them 1 hour to fix the issue and now they have a life long customer, I guess Mills Pest Management just doesn't see it that way, integrity and honestly I guess keeping your word is a complete false promise! anyways, BUYER BEWARE!!! Mills simply CANNOT be trusted, sadly, even after I told them what previously occurred. In response to your false claims no one ever bullied nor manipulated anyone you failed miserably and are far from accepting the accountability and responsibility on your teams part let's be straight up -you failed. And now you're trying to blame me and lie about stuff I never did and never would do your integrity is questionable to say the least!, obviously because you just want to make excuses for how everyone behaved you never called me and left a message, we spoke on the phone and you actually went on vacation!, that's the truth of it!, get your story straight and stop blaming me and putting lies out there because you're clearly a liar with no integrity and your company failed miserably. If your company did the job right the first time why did you come out two times after that?, let me ask you that question Mr. integrity and Mr. I tell the truth about everything!!! why did you come out two times after the initial treatment? because you failed miserably the first time you did the job and you did not do it completely that is the truth of it... As far as owing you?, really?, that's hilarious your phone service rep said she confirmed my cancellation of services and I wasn't moving forward with pest treatment services, so again, you're completely false and I'm not surprised... get your act together please, your falsehoods are embarrassing!!! Also please note every time I spoke with your receptionist phone representative we had a pleasant conversation, she was apologetic and kind, she also noted discussing these issues with you, where is the bullying?, The service Tech that came out to the house was 2 1/2 times the size of me, I simply said no worries let me know how much it would be to finish the rodent proofing and he quoted me $250 because he stated, they "missed" assessing the property and the entry points on the side of the house, still, WHY should I pay another $250 for a job, you failed at and didn't assess correctly? As far as manipulation goes, you once again are inaccurate in your claim, let me help you with what the word actually means: Clearly you have no idea what you are talking about! ma·nip·u·la·tion the action of manipulating something in a skillful manner. the action of manipulating someone in a clever or unscrupulous way. If you did the job the correct way, and how we agreed, and which I paid for! I do have the check you cashed for $1085, I have also attached a photo of it! $1085 for a job not completed, and now you are questioning MY integrity, honesty and behavior?... You're a special person, truly you are, next time do what you promised and stop blaming others for your company's failure! If I owed you anything?, why are waiting until a YELP review to let me know?, because you are incorrect! I pay my bills, just like I paid your invoices! Look at the photos of the check this was back in JUNE 2022! 3 MONTHS ago!!! Good Riddance! read more

Mills Pest Management - Pest Control Near Me - Burbank, California

I just hired Mills Pest Management today and it was the most pleasant experience I have had with any company in years. Brian helped us and was so knowledgeable about ants and what to do to make them go away for good. This company is the real deal and so many compound learn from them And how to handle customer. The reception person Adela was the kindest and thorough I have ever worked with. This company is exceptional. It is very hard to find this type of service anywhere. If you have any type of pest problem please call them. I give them a perfect 10. Bravo Randy read more

I've been going with Mills Pest for several years now. The office staff is polite, and always helpful. Their prices are competitive considering the quality of service. The technicians they send over are professional and get the job done. Their bi-monthly general pest service. Provides me with a peace of mind, I couldn't imagine being without. Also I'd like to send a shout out to Paula from the office staff. And two of their best technicians Kyle and Drew for their great service and attention to detail. So if you have pests of any kind and if you wanna get ur done. You're better off driving a little further down the street to Mills pest management for the quality service they provide. Thank you again Mills Pest. read more

This company is family run. I had met the mother a few months back in the hospital and learned about her business. I finally had occasion to call them because our front porch suddenly was infested with spiders. Her son came to our house and did the spraying. He was prompt, efficient and the bugs are all gone - even 4 weeks later. Love a good family run business. Highly recommend! read more

Customer service is always great with this company. Family owned, family oriented my technician Brian is always helpful goes above and beyond! HIGHLY HIGHLY recommend Mills Pest Management read more

I am a firm believer in the phrase "if you're going to do a job, do it right". This is exactly what every experience has been like with Mills Pest Management. Their work is always efficient, professional, thorough, and effective. I have never had any problems with the services they provide because they do the job right every time. Shout out to Kevin for being so patient and informative. Your work and passion for the job does not go unnoticed! I highly recommend Mills Pest Management to anyone looking for reliable service and great results! read more

I am writing another updated review for Mills Pest Management, which I continue to highly recommend for anyone dealing with a rodent issue. As they eradicated a huge problem with rats several years ago, I immediately called Mills when one of my traps captured a rodent last week in our attic. Alise, who handles all their calls, quickly set a time for someone to come out and address the problem. The following day, despite temperatures in the 100s, Dillon arrived right on time, quickly suited up, and crawled around our hot attic until he found a very small opening used by the rat; which we were then able to close. All in all, it is comforting to know that Mills has the professional expertise to quickly resolve any problem concerning rodents. For anyone dealing with a rat issue, Mills Pest Management should be the first place they call. read more

A few years ago we found 2 wasp nests in our backyard and called Mills Pest Management to come out and take a look. I think it was Kevin who came out and confirmed it was wasp nests and took them down. Since then, we've had them come out every 3 months to spray the exterior of the house to make sure spiders and any other pests are controlled and or eliminated. They came out 2 weeks ago to spray, but last week noticed that the wasps were starting a new nest, so I called Mills and explained our situation. Before we knew it, two of their guys came out to remove the nest and spray once again around the yard. The service Mills Pest Management provides is TOP NOTCH! If you're in need of pest management, don't hesitate to call these guys. They're great! Thank you so much for helping us with those darn wasp nests. read more

We loooove Mills. They are great communicators, friendly, professional, punctual and efficient. they go above and beyond to have happy customers. Once I called to have a wasp nest removed, they couldn't come right away, which I needed, and they offered to text me the number of another company to try. That is customer care! Mills is a warm family business and everyone who shows up is kind and cares about the company and the customers. 5 stars! read more

BEWARE not only do they subcontract work out without letting clients know whom they use, but they don't provide information or references for those additional businesses. If they do, we did not receive this kind of service treatment. They didn't follow up to check whether or not the service was, in fact, completed (i.e., pests are gone) nor were messes cleaned up while in our home immediately after the job. The fumigation company used had left our backyard in disarray, and garbage was left around. There was also a random folding chair left in an apt. I would recommend a more reputable, larger company that actually operates with a corporate mentality for high-quality standards of contractors, given the lackluster service we received. read more

As the weather has changed we've noticed an increase in critters, as a recommendation from a family friend, we gave The Mills family pest company "MILLSKILLS" a chance. They are very professional, friendly and reasonably priced. The critters have been taken care of. The technicians are very attentive and knowledgeable with problem spots making sure the critters don't come back. read more

Currently in the process of resolving the previous multiple issues with the owner. Will update after our next few services.

They won't fix your cockroach problem! We reached out to Mills about a cockroach problem because of their great reviews. First visit, we told the guys that came what the roaches looked like and where we were seeing them. In 5 minutes they told us it was probably American roaches coming from the outside. That's it. No further inspection, which we wanted them to do since we felt they were coming from under the house. But they seemed confident so we let the experts lead. Then they preceded to tell us our options. One time spray exterior (and interior, if we told them to) with a 30day warranty (a quick google will tell you that roaches can go without eating for 30 days) or ongoing treatments. After some nudging from the Mills people, we went with the one time spray --which is toxic to humans and pets while wet (but if you have a dog that likes to lick kitchen floors, it's best not to let them in that area at all while the spray is there, so we had to block off the kitchen from our dog during this whole ordeal). In the next couple of weeks we saw many dead/near-dead roaches. Great, except it never stopped the roaches from coming at all! So we called them again around the 30 days and they came back out to spray again. And the same issue. The roaches NEVER stopped coming. And we also recaulked, plugged our drains and added weather stripping to our doors-all work we had to do on our own. Not knowing what to do, I called them about 2.5 months after our initial call and told them we were really unhappy with the situation. The lady on the phone was really nice and seemed concerned, but her first go to was to start doing the ongoing treatments. We already paid hundreds of dollars when they didn't fix the issue, why would we pay them more! So she told us she'd talk to the main treatment person the next business day and would get back to us right away. That never happened. We have since tried those gel baits the you can buy online and had MUCH more success. I think the biggest issue is that the insecticide spray doesn't get back to the nest, it just kills the roaches that come into the home. So we feel that we lost a couple hundred dollars to Mills for no good reason. I would never recommend them. They've absolutely lost my trust. The ONLY reason I gave them two stars is because the woman on the phone was always very nice. read more

I can't say enough about how awesome Kevin and his team are! I've had a hard time finding a reliable pest control company who meets all of my needs and this company has done exactly that and more! Every service tech has been on time and so polite. I appreciate the expertise they have & how willing they are to explain the process to me. Thank you Kevin for phenomenal service! read more

We received top-notch service from Kevin a couple of years back when it was time to fumigate. There were some piles of insect feces in the garage recently, so I called Mills last week to schedule an inspection. The woman who answered the phone and scheduled the inspection was very professional. Kevin came out for the inspection today and was on-time, and I'm happy with the results of his inspection! Mills is my go-to. read more

I've never seen a more professional home improvement/home service than Mills pest control and I've owned 3 different houses in 3 different areas over the last 15+ years. I found them on Yelp while blindly searching for a pest management service to come and do an inspection on our home. We found some little buggers that dug their way into our interior and we weren't sure if they were subterranean termites or wood ants, they can look similar. We contacted 3 companies and Mills was by far the most professional. During their inspection they left no stone unturned and walked the whole property. Kevin patiently answered all of our questions and sent us a detailed report like none Ive ever seen. Most places just send you a little drawing of the dwelling with arrows pointing to where the recommended treatment should go. Mills report was far more detailed and it showed a real professionalism and a positive ethic in their work. On the day of the treatment they were very thorough, did not rush and checked in with us several times during the process to let us know where they were at in the treatment and how it was going. We liked that alot. They really do take pride and a positive approach in their work. I can't say enough how impressed we were with their presentation and service. We even referred them to our neighbor who hired them to spray for spiders and bugs. Our neighbor texted us as soon as Mills left to thank us for referring such a great service and company. read more