I worked with this company 5 years ago for termites. Recently, Ernest came over and did a survey of my carport in Pasadena. He was very professional and offered great advice. Highly recommend read more

Hello, This message is to inform you of my negative experience with your company today. I scheduled a visit and fumigation for today 4/7 (this was also coordinated with my apartment property management group). I set aside time for this appointment from 9am-11am, I have a regular 9-5 job so I had to coordinate time off for this visit. I checked in with your team at 9:30am for an eta, and hour later at 10:30am I was informed I would need to reschedule the appointment due to an access issue which your team knew since 9:01am. My issue here is 2 parts, one I was not given the courtesy of informing me the appointment would be canceled (which your team knew for an hour and a half). So I wasted my time off and I wasn't given the courtesy early on that the appointment was canceled or needed to be rescheduled. My 2nd issue is that there was no access issue as the technician stated because I was able to access my apartment without a problem. After talking with your staffing about how unprofessional this was, at 10:50 I was told the technician was on route, (so the access issue was not a problem?). So I canceled my already canceled appointment, I wasn't going to waste more of my time. Then to top it off, my apartment property management group told me that if I reschedule and cancel the appointment when the tech is on route, I would need to pay a trip fee. How ridiculous and absurd that I should be responsible for your teams lack of communication, accountability, and unprofessionalism. Instead of taking the opportunity to correct a negative experience your team doubled down. I would need to take time out of my day and job, to accommodate your team again, which has already proven they are unreliable and will point the finger at the customer. Terrible customer service, a complete lack of respect for your customer's time, and simply unreasonable. read more

Very unprofessional, they send their exterminador Tom on April 13th, i have the man on camera telling the landlord contractor that he would blow up the building. They broke my sons tv. They scheduled another fumigation on April 27th, he started talking to my neighbor about my living conditions. Fumigador and contractor were laughing about not letting them in the room, because they broke the tv. I called the company to complain, I felt very embarassed of the unprofessional behavior. The people that I spoke to informed me that fumigator was not schedule to go until end of May. I asked the company for an appointment letter, and they promised that they were going to call me back after an investigación. I did not receive a call, no letter... nothing. They did not care. Please dont use this company, they will break your stuff and talk about your place to your neighbors.​​​ read more

Sorry would not recommend business. Easy to set up appointment but I had to follow up multiple times. read more

This is the second appointment they have no-showed for. They were supposed to send out an exterminator on 2/12/2026. No one came. We decided to give them a second chance because we've used them before. They no-showed today, 2/26/2026, as well. We do not recommend. No phone call either time read more

Good when they actually came to provide service. After 6 months in, we noticed skipped appointments, followed by lies that they came by and treated the property. Companies like this rely on people not paying attention for them to skip service and make money. Thankfully, our camera system caught them in their own lie on multiple occasions. Avoid the bait and switch unless you are physically there on the property during every single visit. read more

The perfect Pest control company that can answer all your questions and provide an exceptional service. Highly recommend.

I had 3 appointments with Miguel, no show or call. I'm going elsewhere for pest service.

For termites ..I would give "0" if I could. I had to get ready with week anticipation because I have dogs looking for someone to take care of them and request days off from work etc for nothing! I called them and they said the person who followed up my agreement quit and no one else followed it either and the time comes up to the date agreed and they didn't call or let me know and a day before I gave them a call and Rachael" said sorry we have to many customers .... I would not recommend this company to anyone ! Believe me read more

We have used Hydrex for spider, flea, and rodent control for years, and have always been happy with their professional and timely service. We recently found termites in our home. After spending a good amount of time in our attic, Mr Kim provided photos of the termite damage, and their locations. He gave us our options for termite treatment, and we decided to tent our house. Mr Kim was very helpful and supportive during a labor-intensive preparation process. He visited several times to provide information, fumigation bags, and instructions on preparing for the fumigation. He even was nice enough to walk through our house before the fumigation to make sure we had bagged food and medication properly, and had opened the drawers and closets adequately. The fumigation crew was fast, efficient, and flexible when we ran into gas valve issues. We also felt their pricing was reasonable. We will continue to use Hydrex Pest Control because we think they're great!!! read more

Do not under any circumstances use this service! I paid $250.00 for pest control, (Ants) the exterminator was there for 15 minutes and sprayed around the house and charged an exhorted fee of $250:00! Guaranteed ants were not to return for at least a year. They were back within a week! I let it slide and thought it takes time for the chemicals to work, the ants were back again within a 2 weeks! I called and spoke to a manager "Matthew" who was only interested in charging me again for another exterminator to come out again? He was rude, Insulting and would not give me his surname as I wanted to Report his behavior to his manager. WOEFULLY INADEQUATE, COMPLETELY INSULTING AND COMPLETE RIP OFFS! read more

Hydrex Pest Control & Termite - Hydrex Pest and termite - Pest Control Near Me - Glendale, California

This company came out to my property their workers no nothing about pest control. They came out 3 times and were no help, I went with a different company and pest control was fixed after first appointment. Do not waste your time or money with this company ! Workers aren't really looking to fix pest control issues just looking for reoccurring customers to make money, Stay away from this company you're going to just waste your time and money. read more

I have used Hydrex La Crescenta (818-248-5186) for several years and recommend them highly for effective treatment at reasonable rates. Carlos Cea is friendly and knowledgeable. His spray treatment with Termidor (Fipronil) around the outside of the house is so effective in destroying the nests that there are no ants coming into the house for at least one year based on personal experience over 4 years. Before discovering Hydrex Glendale, I used to buy numerous DIY treatments trying to save money. The products were only minimally effective, caused me endless frustration in not eliminating the ants, and were more expensive than the once-a-year treatment from Carlos. It is a relief to know that one treatment from Hydrex will solve the problem and that it is well worth the cost. read more

Wonderful service. We haven't seen the ants since we had our house sprayed. And this was for a rare type of ant that's hard to get rid of, odorous ants. The worker had been to our house before for a different type of bug and remembered it. I like that they have a small crew of people working for them who have a good memory! read more

As a new homeowner, this is the type of company I definitely want for all my needs! I've interacted with their tech, Carlos, on three separate occasions now. On each and every one, the guy has been stellar! He doesn't rush the job-- he gets into the scary and creepy places without fear and comes out with a big smile on his face. He is the reason why I'm with this company-- I didn't even bother comparing prices after the initial set-up with Carlos, because he couldn't be beat. And if I'm paying a little extra premium for that spectacular service...well, it's my home, so why wouldn't I? read more

Everything from the inspection to the billing process was quick, easy, and painless (except for the termites, they dead). Inspector Mike, was knowledgeable, astute, and very respectful of the property and my time. I'll be using Hydrex for any further fumigation needs, as well as recommending them to anyone who may be going through this process for the first time. read more

Great team. Very timely and diligent service. Mike, the inspector, did an outstanding job running a thorough inspection and providing with detailed and timely report! I've used their service twice. Satisfied both times! Definitely recommend. (Found them on google, nice reviews there, too). read more

Thank you Hydrex for following up on a warranty call. It was determined to be unrelated to but Hydrex stood behind their termite work to protect our home and removed the old wood which was damaged. Thx! read more

I had an ant outbreak. He showed up promptly, the same day instead of making we wait. Then walked me around and showed me trouble spots. Sprayed thoroughly and followed up in 10 days. He was polite, professional and thorough. Price comparable to all the other companies, I called around. read more

Hydrex came out promptly for a free inspection and did the most thorough inspection of the 4 companies we got bids from. They came and completeed the service in a timely manner. I would recommend. read more

so far so good. Ernesto came exactly on time and did exactly what he came out to do. Rat traps were set up around our house in the locations that we can capture the rats...no poison .3 visits and that should stop the rats from coming in the house. read more

Ernie did a termite inspection of my house today. He explained some things to me which led me to conclude that he was experienced and knowledgeable. Ernie checked the interior and exterior of the house. He then crawled underneath the house into the sub area. When he finished he said that there were no termites and no work was needed. Ernie said that he did not see any leaking pipes or other problems in the sub area. This thorough inspection was free which I found surprising. I will definitely use Hydrex Pest Control in the future. read more

Talk about "whack a mole"! We had moles tunneling all over the place (front, side, and back yard) and even a gopher making weird little hills in lawn. Ernesto promptly came out, inspected, and answered all my questions. He was knowledgeable, funny, and totally no-pressure about using his services. We decided to go ahead and have him do the job. He took his time placing the bait carefully underground. My dog didn't detect it at all. For the flat fee, he would come back as many times as necessary over the course of a month whenever there was new activity. But there was no new activity! I can't believe it! We've heard of people battling moles OR gophers for years and failing! We had both and BOOM! Gone! My dad says he's tried EVERYTHING on his moles and nothing works. I wish he lived in L.A. so I could send Ernesto to his place. We're so pleased with his work! read more

Mike came out at the appointed time - no waiting all day like many delivery companies. He completed a very thorough inspection of the house, attic, roof and back yard. He pointed out potential problem areas and favorite spots for mice, rats, squirrels, raccoons and opossum to gain entry into homes but also gave us some positive feedback and good news on our present condition. He did NOT try to upsell us on items we didn't need but did offer recommendations that should be helpful. Mike is very knowledgeable and was generous in sharing that knowledge to help me understand the issue and potential problems. He was respectful of our property and took care not to do any damage during his inspection. He is also very courteous and did not make me feel like a 'bonehead' while explaining his profession and his expertise. I highly recommend Mike and the Hydrex company for anyone's pest problem needs. read more

The inspector did very good inspection and explained all the job in details also the the team did an amazing job at my house. Highly recommended inspector Mike and the great technician team read more

Bottom line first: The Hydrex rat eradication and remediation service significantly exceeded my expectations in every aspect, and I was particularly impressed with the skill, expertise, and professionalism of their technician, Ernie Kim. I needed an eradication and remediation for rat infestation in the crawl space under my house in Altadena, but I found them rather randomly, as a reference from another provider I called, which was booked full. The office was very easy to communicate with, and worked with me to quickly schedule an assessment and cost estimate visit. Follow up communications were similarly pleasant. Ernie showed up on time, and right away impressed me with his professional demeanor and knowledge. He showed me all the possible rat entry points, and pointed to the actual entry points (with clear signs of rat access), and explained what can be done to fix them. The cost estimate I got on the spot seemed reasonable. I later got a rather similar estimate from another provider, but the technician was not nearly as thorough and trust-inducing as Ernie. It was an easy choice to accept their offer. Ernie came yesterday to do the job, and worked nearly 6 hours in the blazing sun. I loved it when he fashioned for himself a sun shade from an umbrella and a few pieces of wood that he had in his truck, as he spent hours meticulously securing a secondary wire mesh to one of the main crawl space access grills. In reviewing his work at the end of the day, It was clear that the guy is a craftsman that takes pride in the quality of his work regardless of how lowly (but damn useful) is the application. If I wasn't so impressed with his work I wouldn't write this long-winded review. read more

Amazing, reliable service. Alway a pleasure dealing with them. Their pricing is excellent for the services they provide.

We contacted this company to have them spray for spiders. We contacted them because our neighbor uses them and has had a positive experience. A rep came out to look at the house and talk about what we needed around the perimeter. Nice guy, answered all our questions. We talked about the frequency we wanted the spraying done and he said we would get a agreement via e mail in a day. We didn't. So after almost a week we e mailed them, referenced the date of their rep's visit, said we wanted to hire them and asked for the agreement for us to sign. That was several week ago and we have never heard from them. Still have spiders and will look for a different company, one that wants our business read more

I would not recommend for rodent/rat control. The service was lazy, did not detect rats, did not go in our attic, did not go in crawlspace. Those are RED FLAGS. We paid almost 2k for rat service and all they did was go over the prior company's plugs and nail plywood over them and lay bait stations around our property. Needless to say, we still had rats. Instead of actually doing anything, the technician gaslighted me, saying I was imagining things and that the rats were on top of the roof, not in our attic. I heard the damn tails/feet rubbing and scraping against the walls and ceiling. I know the damn difference. Every time I called to report rats inside our house, the tech came and looked around outside and left. He did not go on the roof, did not go in the attic, did not go in the crawlspace. During this entire time, we had a rat infestation, which he did not find. After the contract expired, I was on our deck and a rat jumped over my feet twice. I called another company and they came today. They went under our deck and found an infestation. They went into the crawlspace and the attic as well. Time will tell whether this company fares better, but as they actually went looking for the rats, I have a better feeling. I ended up dropping more than the 2k paid to Hydrex, but I'm happy to do so if it means no rats. read more

I used Hydrex to inspect and service the termite problems at my house and they performed an excellent service and I'm extremely satisfied with this company. I highly recommend them for your termite pest control problems. Great customer service. read more

We used them for a commercial property. They're on time, professional and courteous. And they do answer your call! I would absolutely recommend them! read more

I definitely would recommend Hydrex Pest Control. They stand by their warranty and I greatly appreciate it. Great service! I will call them again. Ozzy was very courteous, professional, and very helpful in referring me to people who will take care of some repair work caused by termites. Thank you again for coming through and following up. read more

The pros: They are friendly, arrive in uniform and work quickly. They clean up after themselves and keep the floor relatively clean with drop cloths. They are very thorough and up front when it comes to expectations, no crazy promises. The cons: While they claim hardly any side effects of chemicals, you can smell them after treatment so if your sensitive give it a bit more time after treatment. They were 2hrs late from the original time promised. And oops they forgot to bring a much needed bucket. Bucket is less important than the late start but late start influenced me mentioning it. Can't give 5 stars with a late start like that but the work was good. FYI, the truck they used does not have company logo but as I said, they arrive in uniform. read more

Hydrex Pest Control & Termite - Basic equipment if you are wondering what to expect. - Pest Control Near Me - Glendale, California

We have had an ongoing rat problem. Rep showed up on time and pointed out where the rats were entering our crawl space and throwing parties. He offered to set traps and fix the issues. When we said we could handle it he offered a few more tips and left his info. No charge, great attitude and service. Who does that these days. Highly recommed! read more

I called Hydrex Pest Control because I needed some help with termites at a rental property. They came out and gave me an estimate on the same day. The technician was very friendly, and so was the office staff. They worked with me to fit me in their schedule because the tenants were moving in, and we needed the work done ASAP. They came out on time and did a great job. We are very satisfied with their service and would recommend them to anyone. read more

We have horrible luck with Hydrex. This company constantly sets appointments they are late for or have to reschedule. Kiki in the office is very nice but, the actual service is lacking. Upon coming on-site the technicians are willing to identify problems but unwilling to solve them. I have been dealing with pest control companies for 15 years and Hydrex is by far the worst performing. Save your time and look elsewhere. read more

I called many places before finding Hydrex . Not only were they responsive but also professional. They arrive on time . They explained the process from A to Z and they gave me an honest quote . You really can't ask for much more from a company . Thanks for your help Carlos ! read more

After having 3 different termite inspection I got Hydrex inspector Mike , he spend a good time at my house and inspect all around and inside , the gave the best price and service , highly recommended company read more

I have used Hydrex for any pest control solutions. They do the job at a fair price and the quality of work is outstanding. I moved from La Crescenta to Los Feliz but I still call Hydrex whenever I have an issue. Truly 5 star read more

I was very apprehensive about calling a rodent pest control company because nowadays, I find there is fraud in every business - healthcare, automotive industry, construction, etc. However, the little critter in my attic left me no choice. I am soooo glad I used Hyrdrex and I am more pleased with the technician that was sent. Carlos was very professional, respectful, and courteous. Even more pleasing was the fact that Carlos appeared extremely honest, not trying to sell me more than what I need to get rid of the problem. Carlos was on time and very efficient. He is trustworthy, honest, polite, and helpful. If you have a rodent, pest, termite problem I have no hesitation in recommending this company because standards are usually set from the top. Notwithstanding some negative reviews about this company, you will not be disappointed if you call them. And ask for Carlos! read more