I had a bad experience today 07/02/23 with rescheduling as they honored two missed appointments at…read morethe expense of those who came on time for their appointments! I had a 12:15 pm appointment and came 22 minutes earlier and the receptionist told me that I'll get in if the noon appointment will not show up. after 12 o'clock a person came and apologized for missing his 11 o'clock appointment and they took him right away. After 15 minutes another lady who missed her appointment was taken before me. i was surprised that those who missed their appointments were honored at the expense of those who came on time! I understand the business is there to make money and believe those who missed their appointments would have waited longer than those who came on time and the business would still have made money. This is the last time I would go to this facility for my eye exam since they have no respect for time.

She was wonderful. It was my first time seeing an eye doctor and She made me feel at ease. I had a…read morebunch of questions that she answered and was very patient. Her prices are also very reasonable compared to other places. I do believe you need a Costco card to see her but that could be worth it for people. I had heard of a lady who $950 on glasses downtime only to find out they were $250 at Costco. I paid a lot less than that so maybe she got some fancy ones.

I have a background in Opthamology, and made an appointment for a new contact lens RX (monovision)…read more& the Dr and her staff were wonderful. She knew exactly what I wanted (& what I didn't), and also made some suggestions. The Dr took time and was extremely caring & wonderful (& I know what that takes). Would highly recommend & will be coming back.

The doctor is very professional. The staff is friendly. Nice location. Easy parking. Had exam and…read morebought new glasses. Total about $800. Insurance paid about half. Returned the glasses since the prescription didn't seem quite right.. only took about a week extra for them to correct the prescription and get glasses back. Still getting used to them. Had to buy some temple sleeves to relieve the pressure off the ears. There doesn't seem to be a good solution to solve this due to my prescription causes the lens to be heavy the middle.. kind of frustrating. Adjustments don't seem to help a lot just a little so I do need the ear padding sleeves.

(This experience is from 2025. For some reason I was unable to post it at all by the…read moresystem/company, until now) I was searching for a new eye doctor in January (2025), and so I saw that this place was near my house and had strong reviews. My appointment in January was generally fine. Dr. Patel is considerably more personable, professional, and kind than the staff working in the front. I liked Dr. Patel, she gave me a new prescription, explained that now I need transition lenses and gave me options for getting contact lenses for distance vision and using readers for up close, which is what I opted for. The ladies at the desks upfront are clearly there to insist that customers purchase contacts and glasses through Eye Wellness. I learned a couple years ago- GET YOUR CONTACTS ONLINE!!! They are literally 50% cheaper or more. Same was true for this most recent prescription. They quoted me $250+ for a 6 month supply of monthly lenses. I got them online for $130. And opted to purchase my glasses thru Zeelool, and both of the ladies tried hard to discourage me from doing that. I declined. Fast forward to April, I'm getting migraines. I haven't gotten migraines in quite a while and began the process of elimination to try and figure out what was causing them. When I eliminated my contacts and went back to my old prescription glasses, no more migraines. As I was experimenting I also went back to Eye Wellness to request a follow up for Dr. Patel to double check my prescription because it just didn't feel quite right. My near and distant vision was never as sharp as it should be (as it has been) and this inability to see close unless I have on readers seems strange to me because without any contacts or glasses I see just fine up close. So one of the ladies took the glasses I had with the new prescription, verified the lens was my new prescription (despite them saying Zeelool may mess up my prescription) and proceeded to tell me it takes a couple of weeks to adjust to the new prescription from the "Alice in wonderland" effect. I replied yes but it's been months, and I'm getting migraines. I also explained I do not use my glasses much, I really wear my contacts everyday and use readers. So she made the next available appt which was a week away. I confirmed I wouldn't be charged for this follow up appointment and was given no other instruction. I showed up for my appointment expecting that I would be receiving another eye exam to verify that my original prescription was correct. That was not the case. I was informed by one of the front desk ladies who also does some of the diagnostic tests, that Dr. Patel will need to see me with my glasses to evaluate whether there's an issue with the glasses. I explained (again) that I don't typically wear glasses, I prefer wearing contacts, which are the prescription they wrote for me, so I assumed they were going to reevaluate my eyes and ensure the prescription was correct and that no one told me I needed to bring in my new contact prescription AND my new prescription glasses (that I don't wear). I live literally a 5 minute drive from the place and Dr. Patel was in with another patient so I said I can run and go get both and come back, and she said no we'll have to schedule you on another day, I asked why I couldn't be examined at least then since I waited a week to come in, and haven't been wearing my new prescription to avoid getting migraines, and no one told me I needed to bring them with me to be evaluated. So she went to consult Dr Patel and then said "yea you need to have your glasses with you so she can check the prescription on you". Again completely not getting the fact that I said numerous times I wear contacts normally. I don't even know whether she accurately explained the situation to Dr. Patel, so I can't even fault her in this situation because it was her staff that is responsible for the poor communication and inflexibility that occurred related to this follow up exam. So this front desk woman said the next available appointment is next Wednesday and that's when she could schedule me to come back. I won't be returning to this place as a result of the abrasive attitudes of all of the front of the house ladies working there. I hate to leave a review like this because I really liked Dr Patel, and I do not enjoy giving negative reviews to any women owned business. However, when the attitudes are not welcoming, and there is clearly an effort to suck customers dry by upselling glasses and contacts and discouraging tactics that actually save us money in the current economic conditions, I have to say it.

Great place - friendly and helpful people. Came in for a nose piece for glasses from another place…read moreand they accommodated me completely.

I've been going there at least 25 years. The eye doctor (Denise Kelly ) is fantastic. She's…read moreextremely precise and knowledgeable about your eye care and friendly too.. Anytime there is a problem it's taken care of immediately.. Her staff is great, professional and helpful.

Great care, prices, Dr. Kelly is very professional, & her staff is fantastic! I recommend the…read morebusiness to everyone!

Good place. Trustworthy eye exams from a nice Doctor and staff. Recommend for any family eye doctor…read moreneeds. Dinging one star because I never thought the frame selection was great or expansive enough. Also I just wish they notified me that they recently moved. That was surprising to randomly find out.

So many choices! Always a good thing. Dr Ma is so friendly and professional and it carries through…read moreto her staff. My family has been coming here for years. Love trying on all the different frames for eyeglasses and sunglasses. This place is spacious and bright and always clean. They clean the frames after they get tried on too so those frames are always clean for the next person. Its always a great visit.

I have been coming here for way too long before it's current owners Dr. Kim and Dr. Lu took over…read more With the two new owners, I'm very happy to say this place has been refreshed and renovated. What is great to see that is consistent from the prior owner is at the doctors are incredibly talented skillful helpful and personable. Dr. Lu is who I usually deal with and she is fantastic for not only myself but my entire family. What I like about her style is that she's very clear concise direct and focused on the health and vision of my eyes. This place continues to have an incredible selection of frames as well for all price points. The entire front office staff is completely different than it was with the prior doctor and that's OK because changes always happened. What I am glad is at the front office staff like their predecessors are super friendly and personable. They're always willing to help and always trying to be accommodating. I truly enjoy coming here because they don't waste my time and they're extremely great at what they do. I have consistently bought frames with lenses here and they are punctual and transparent in pricing and they never try to up charge you or sell you things you don't need. I appreciate this because they don't waste my money. If anyone is looking for an eye doctor and an office that takes insurances and does a good job for your annual checks and cares about your eye health and your vision, This is the place!!!

I have been a patient here for over 30 years. However, when I became a patient it was a single…read moreoperation by Dr. J. Uyeda. He has since retired and several doctors have taken over the practice. My eye appointment is coming up soon and I will provide an update after my appointment. However, thus far everything has been good. My eyeglasses once ordered always arrived within a week. Although, they will tell you within 2-3 weeks. I have never had to wait that long.

Dr. Gerstein, staff, and facilities are superlative! The result of my surgery has been astounding…read more There is no greater recommendation and compliment I may pay.

Everything went well. From my first appointment, I was impressed with Dr. Gerstein. I needed to…read morehave cataract surgery. He explained everything clearly and answered all my questions. His head of surgery, who scheduled me, got me through this process efficiently. Every question I had was answered. The day of surgery at the surgery center was perfect. All staff was efficient and helpful. The procedure took about 15 minutes. My follow up appts with Dr. Gerstein have been excellent. And i couldn't believe how well I'm seeing. I'm going back for the surgery on my second eye in about 2 weeks. I know I will continue to receive this A+ service of Dr. Gerstein and his staff, as well as the surgical center.

Being new to Chicago, I spent time researching optometrists in the area, and I'm really glad I…read morefound Dr. Shira. My experience with her was excellent, she was knowledgeable, efficient, helpful, and very thorough during the exam. I ended up getting a new glasses prescription since my vision had changed slightly. Dr. Shira was incredibly kind throughout the visit, and I felt well taken care of. Highly recommend!

Since my cataract surgery, I can't be outside in the Sun without my Sunglasses. A few weeks ago…read morethey fell out of my pocket and I accidentally broke them in half. Since I'm not in Chicago, I began to panic...I shipped them back to Dr. Shira and within a week she was able to place the lenses in a new frame and return them to me. It's not just the outstanding service, the excellent inventory and the value...Dr. Shira truly cares about her patients with integrity and courtesy.