I just returned from a weekend here with a couple of girlfriends. We booked on-line, and called ahead of time for all our Spa appointments. It was actually pretty booked up, so we didn't have much to chose from, yet we still enjoyed our weekend. A room for 4 people only ran us a bit over $300, which is pretty inexpensive for the weekend. The room we stayed in had a nice balcony, 2 big beds, a television, a coffee pot (thank the lord ha ha) a spacious closet and a nice bathroom. It did however not include a mini fridge like we had expected so that was slightly disappointing. But other than that, the room served its purpose. Waiting for the spa treatments was a new experience. You are given a key to your own locker in the spa locker room where you strip down to your rob & sandals provided. The bathrooms are well maintained, yet if you are shy with changing in front of people sorry to disappoint you but you will have to change inside the bathroom toilet area because the locker room is literally a 6x6 square with no privacy. The waiting lounge when you come out are divided into 2 sections, shared & coed. There is water, tea and granola waiting on the tables for you to enjoy while you are waiting for the employees to come get you for which ever treatments you chose. I got a regular massage by Jolee Cook, who was great at making me feel more comfortable on account that was my first massage. I'm quite ticklish so I warned her that I might die laughing. I did make it through without laughing Go Me !! :) It was pretty awesome, I hated that the 50 minutes seems to fly. When you get out of the massage you walk over to another lounge were you basically just soak your feet in sinks filled with salts & rose pedals. It was nice, unfortunately it became crowded and there weren't enough spots for everyone so some people doubled up. :( After the massage I had a single process hair dye scheduled and a cut. Just a warning, if you are just getting a trim its still going to cost you $55.00 no matter how little or how much they take off. I ended up paying $115.00 for something a regular hair dresser could have done as well for $70. But the girl Jenny who worked on my hair was very corky and entertaining. She also did a great job on covering up the blonde highlights I had :) thank goodness For dinner, we had to make reservations & the only restaurant that was open was their Kites. We dressed up, possibly over dressed since most people wore more so golf club attire. By that I mean collared polos and khakis. The food was pretty good, I wouldn't say great but still appitizing. The staff was great & friendly. As for the indoor/outdoor pools, the heated ones were nice, the ones however that weren't heated were absolutely freezing!!! Overall.....I liked it. I plan on coming back for a longer stay and booking more spa treatments a head of time. read more

I totally understand it is during Covid but I also think that you shouldn't even open unless you're well equipped to have guests. Extremely understaffed and young and the woman running memberships was so rude. We asked a question and she rudely responded. Everything was booked up, food was extremely sparse. They ran out of chicken on their outdoor restaurant and half the menu is chicken. So we ordered pizza to get delivered as everything else was closed but we couldn't eat the pizza outside by the pool, couldn't eat it at the outdoor tables, and then got in trouble for eating in the lobby. We wouldn't need to order pizza if there was enough food!! We had to practically stock up on vending machine food. Plus the big swimming pool is so cold literally nobody was in it because it was icey. Also the walls are paper thin, we could basically hear every single thing the people on both sides of us were saying and they were up at 6AM which means we were up at 6AM. It just seemed entirely like a let down! read more

My husband and I stayed at Minerals, everything was amazing. We will definitely go back. Trained with Mike in their gym, he was professional and truly listened to what I was looking to accomplish. I didn't hesitate to sign up for personal training! read more

For the price you pay to stay here and use the amenities, you'd expect much more! The spa area isn't very clean. The hot tubs, pools, sauna and steam room are always closed off for one reason or another. Lots of missing tiles and the place is just not kept up well. The spa area has good services. The ladies are very nice. The gym is small but usable. The restaurants are definitely not what one would hope, especially for the price of the food! I'd skip this place unless you're looking for a last minute get away and there are no other options for you. read more

Booked a luxury room for my wedding 5th anniversary. The room: Above average "suite" style room, including wet barn refrigerator, microwave, coffe pot, seating area, large closet with safe, desk, fireplace and balcony. The granite countertops and walk-in glass shower were nice touches along with stone tiles in entry and bathroom. The bed leaves mich to be desired. This was quite disappointing as it took forever to get comfortable. The view from the room was magnificent, overlooking the mountains. The hotel grounds/amenities: The pool areas are really very put together and a great way to spend the afternoon. The outdoor pool was incredibly warm as the temperature in October was 45 degrees. The fitness options were endless, including indoor tennis courts. We took advantage of the horseback riding optionn and it was amazing! I have not been on a horse since about 6 yrs old, and this instructor was just the best. Might have been the best part of my entire trip. The rest of the hotel grounds are just ok. A little out dated, but overall average. We did not eat at Kites restaurant because the prices were outrageous compared to all of the reviews of horrible hotel food. The service: Impeccably done. They knew it wad our anniversaryso theybhad sent up a bottlw of red wine on the house. Very nice touch . Overall: Above average overnight stay. read more

Don't know why there all these negative reviews about this place. The place is awesome, you can get a room for four adults for under 200 bucks and enjoy their amazing amenities. Heated pools, sauna, basketball courts, tennis courts, outdoor pools. For 50 bucks a head and one hour from nyc it's a great deal. The only thing I would change is the outdoor bar, the drinks are terrible, the only thing the girls know how to do is to poor beer, don't get mixed drinks. read more

Minerals Hotel - Minerals outdoor pools and water fall - Hotels Near Me - Vernon, New Jersey

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This hotel is less then I was expecting! Room is ok, disappointed no one pointed out the happy hour timing and specials, could have saved us a lot of money. Hallways indicate to be quiet, however the neighboring room is like they are sharing a room with us. Oh well! We do want to they the other Crystal Springs hotel next time. Don't think we will be rushing back to Minerals though. read more

The hotel was fine. Yelp's description of a 2-star review as "could've been better" is exactly right. The location is very pretty and it's close to skiing and the larger resort's golf courses. There is nice apple-picking and pumpkin-picking and the cute town of Warwick nearby. But the actual hotel is pretty beat-up. Some of the rooms have a musty (moldy?) smell. Our room had a trail of dead ants running along the wall that I guess housekeeping killed but didn't clean up. The restaurant is fine but I wouldn't eat there more than once. The staff seemed inexperienced and young but they were very friendly and obviously were trying at their jobs. I would stay here again if I had to, but I would really be looking hard for other options first. read more

Minerals Resort and Spa was absolutely beautiful!! Compared with the other spas in the area, this is particularly enchanting as it is set back off of the main road and surrounded by ski slopes. The staff at the front desk were extremely accommodating throughout our two day stay. At check in, the manager upgraded our room because they had one available with a better view without us even asking. I never had a bad meal in the restaurant, Kites. In fact, I was shocked at how good the food was and how inexpensive as well. I got six beautiful cleaned prawns added to my meal of whole wheat penne, spinach, garlic and sundried tomatoes for $6.00. At the restaurant in a resort. Wow. read more

We visited Minerals Hotel for a wedding. The only reason I'm not rating them 1 star is because the day of the wedding went rather well. The two days prior -- the rooms themselves, the food, the amenities, the staff -- were far from pleasant. I'll start at the beginning of our trip. As family arrives, some people are able to get into their rooms early while others are told they have to wait, which is fine. However, the mother and father of the bride had been there before pretty much everyone, and they ended up waiting the longest for a room...and not before a massive amount of inconveniences created by a lack of organization and proper management within the resort. When speaking to the manager, the mother of the bride was told they would have a room for them shortly, and that he would call her when it was ready. She never received a call, and when she went to the front desk later on, she was told the owner of the room had showed up, so they had to give it to them. The mother of the bride called them out and said, "I know you're not a timeshare." Furthermore, the manager she had spoken to earlier was no longer on duty (Come to find out it was the manager's first day). What should have been a 4pm check-in turned into a 9pm check-in, and then had 3 or 4 sets of keys that did not open the door to their room. EVERY TIME YOU GO FROM THE LOBBY TO YOUR ROOM you have to walk through the hot, humid, indoor pool. Your eyes burn from the massive amounts of chlorine in the air, which is also the dominant aroma you experience throughout THE ENTIRE HOTEL. While experiencing the pools that are outdoors...on a weekend with multiple weddings being held....you get to compete for seats with the locals who purchase memberships. Don't even get me started on the food! We made the mistake of dining at Kites twice. Expensive and stressful mistakes. The first time was merely underwhelming, especially for the price. The second time, however, was horrendous. We were a party of 9 and our food came out a few dishes at a time, which would have been acceptable if it hadn't taken a good 5-10 minutes between groups of dishes coming out. To make things worse, the wings my daughter had ordered as a meal didn't come out at all. After bringing the mistake to the attention of our server (who was great and only on her 3rd day...seems to be a revolving door around here), it took another 20 minutes for the wings to come out and they were COLD. What transpired after cannot be fully described here, but I will do my best. Upon receiving his dish, my date realized the meal had ingredients that weren't on the menu, and he was not fond of it at all. On the menu it states "Roasted Goffle Farm Chicken, Cannellini Beans, Fingerling Potatoes." What he got was half a chicken that was dry as a fart, over potatoes and beans mixed in a red sauce. He is not a fan of chicken with tomato sauce and won't even eat chicken cacciatore elsewhere. Then, I found a hair in my extremely overpriced risotto. To begin with I was unimpressed with the risotto. I can make better at home. On top of the risotto (for an extra $10, totaling $31 for the dish) were four unseasoned, boiled shrimp...and they were rubbery. So you would think this is as bad as it gets, but you would be wrong. The manager comes over and makes things go from uncomfortable to extremely awkward. Replacement food starts coming out before we ever get to say what we want to do about the issues. Ultimately three dishes are removed from the bill, but it doesn't stop there. We get one bill and hand a gift card over to pay for the bill, only to have the server come back and say we owe more than what was on the card. We were confused at first but realized they charged the full amount (prior to removing the three botched dishes) to the gift card. We had an 8:30pm reservation and this debacle had us stuck there, with two young children, until 10:30pm. Some people in our party were still hungry, all were frustrated. The next morning we find out they don't provide any kind of coffee or continental breakfast. Mind you, this was after sleeping on a rock-hard bed in a mediocre room. We had recently paid similar money for a two-bedroom suite in another establishment, so this was disappointing, to say the least. There was a good deal of mold visible in the grout of the shower tile, and by the end of our stay, our tiny trash can had ants all over it. So, we attend the wedding ceremony that evening, which was lovely, overall. That being said, guests were unsure of where to sit, were given no direction, but then a whole group of people were asked to relocate -- out of the shade we had sought out, and into the blazing sun -- to seats closer to the aisle. Young children and elderly family members begrudgingly abandoned their seats, only to watch other guests arrive and take those seats. The breakfast buffet the next morning was again mediocre, but the food at the wedding was phenomenal. Staff overheard saying managers do nothing read more

Absolutely disgusting! My husband and I came here for a weekend getaway to relax and it was atrocious! Brett the manager shouldn't be working there for one thing. He spoke to me as if I had such high standards when in reality the hotel he "manages" deserves 0 stars. The hotel is outdated and dirty; the room has a moldy odor and there is no mirror in the room except for the one in the bathroom. The beds are hard and unbelievably uncomfortable! I don't know how this hotel gets away with charging so much per night but I guess it made sense since we purchased a night off Groupon. Even upon checking in we were told we have the "Groupon" room. Please do yourself a favor and go to Mt Airy in the poconos; this hotel is a complete ripoff!!! read more

We checked into a condo at Minerals Resort and Spa expecting to stay a week. We called ahead to make sure there was wifi as our daughter had to submit a few papers. We were told there was wifi in each room. When we got to the condo, everyone was tired so we fell asleep in the beds for a bit only to realize after that the bed linens were dirty and filled with blonde strands of hair that did not belong to us. (We are African American). The was also mucus on one of the sheets. Worst of all, there were bugs everywhere (I've included pictures). We called to complain about the dirty room, non existent wifi and lack of towels (there were three towels in a condo that sleeps 6). We were told that no-one could bring us towels until the next morning. Housecleaning was supposed to come back and clean the room but they never showed up. We asked to be moved into the hotel, which meant we would be giving up two bedrooms, kitchen etc and was told by Vinny, the manager that he could not do that. Interestingly, before he came, the young lady at the desk was just about to give us the hotel room as comp so obviously, Vinny could have done it but chose not to. We were also told that the wifi was newly installed in the condos and hadn't been working for the past 6 months. We stayed in the dirty room from Friday until Sunday afternoon until another condo became available. Bear in mind there were available hotel rooms at this time. My daughter started coughing and feeling sick on Sunday and I really believe she caught something from sleeping on the dirty bed linens (we tried to wash them ourselves but the damage was already done). At this point our vacation was ruined so we decided to check out on Tuesday instead of staying the full week. It is very difficult to schedule time as a family to get away on vacation and disappointing when resorts mess up, can easily fix the issue and simply refuse to do so. We didn't have any grand expectations because of all of the previous negative reviews however, at a minimum we expected a clean condo free from bugs, wifi as promised and the necessary supplies. read more

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My real regret about Minerals is that I stayed here for work and not for pleasure. I'd like to come back some day because the whole place just screams relaxation. Okay, maybe screams isn't the word. Whispers quietly? I was here in February. There was no snow. The landscape was kind of gloomy and rainy. But it felt so good to be inside a place like this with weather like that. It's overwhelmingly lodgey and has a distinct tendency toward wood detailing and fireplaces (this is especially nice by the upstairs bar). It makes you want to get really cold and damp and miserable just so you can come in to warm up with a hot chocolate. The rooms themselves were nice--there's a fireplace and a balcony a mini fridge with each one--and plenty of space to lay about. If you want warm--and I do--the fireplaces are quite capable of heating the room up to devilishly high temperatures. The pools looked very cool and lush--I got to see them in all their tropical-foliage-surrounded, lit-up and heated glory as I went to my room each time--but I didn't get to use them at all (work *sadface*). Oh--those were the two things--I do wish they had wifi instead of cable-only internet and I do wish that you didn't have to pass through the pool area to get to your room. It's all normal-humidity...make your hair look like crap humidity...normal humidity again. Actually, overall the space is kinda quaint--but I like that about it. It feels calming. read more

I never give reviews. But in this instance I thought it was much deserved and needed. Scott, the young man who helped us at the hotel counter was fantastic. He was professional, courteous, kind and you could tell he knew exactly what he was doing. Because of his professionalism and courtesy we were able to book my dad another night at a reasonable price at the hotel. Additionally, if you are going to try some of the activities there- you must try the archery. Having never done archery before, Tom was the perfect guide. He was able to teach the newbies and make it exciting for those with experience. The hotel staff overall was kind, helpful, and courteous. We had the junior suite with a connecting room for our dad. We had a very nice relaxed fun filled time. The whole family was happy. The only thing I would say is- bring back the toddler nursery or babysitting services. That would really help in having a nice dinner for the parents. Overall, a great experience. read more

Ugh. Hotel Was the worst part of our stay - it needs serious updating and cleaning. The activities are great- farm animals to visit, movies and s'mores at night is amazing. We did the mountain top adventures w kayaking and canoeing which was awesome (Kaley was so good and worked her butt off) and had a great archery lesson w Jake at the quarry. That was great and a beautiful location. The hotel is totally unacceptable especially for the HIGH price tag. The maintenance guy was great and so quick but we got sick of calling. There were so many issues. read more

Came for a weekend getaway biggg mistake!This place is horrible in every possible way from Service to cleanse leanness- room was dirty and had a very kinda mold smell .the fact that no one helped us bring our luggage in or even offered was a shock to me but will leave that aside. Pool/spa filthy . The room that we got was a joke look nothing like the picture the bed was extremely uncomfortable the TV was on the desk that you couldn't even see from the bed which is ridiculous kind of defeats the purpose of having the TV there. Balcony was broken very hard time opening and closing the sliding door. On top of all that it was a mission to slide open the shower door as well this place has to get updated ASAP.Breakfast was great but the waitress was a lost case that I'm not even going to get into.Not trying to be rude just pointing out things that should be looked into. read more

Literally the worst place ever. Never stay at this place, they are completely disorganized and a nightmare! I was 30 minutes early for my pedicure like they said to be. The snobby girl at the spa said we were too early and to come back at 3. So we came back at 3 and she said there was no record of my reservation and that my appointment was actually at Grand Cascades, which is a 12 minute drive away. When I said she might have told me that 30 minutes ago she rolled her eyes at me! I even asked the woman at the front desk this morning and she told me my appointment would be just downstairs at the Minerals Hotels Spa. Not to mention Groupon said the only extra charge would be the the $20 resort fee. We get here and it's $120 extra for any massage. Never ever go here, you will greatly regret it! read more

My one star review is for the spa as the resort as whole was nice but my spa experience was not. I work at a high end day spa so my expectations of a good massage are very high and I expected great things from Crystal Springs. It's hard for me to believe my massage therapist was even a massage therapist because what she did to me for 50 minutes was just plain bad. Her pressure, flow, speed.. nothing was enjoyable and I actually couldn't wait for it to be over. I know I can be picky due to my background but I'm a pretty optimistic person that always looks for the best but there was just.. nothing. Being as this is a high end expensive resort I felt the standard of therapists would be high but I was wrong. If you stay here I'd definitely skip the spa.. read more

This is without a doubt the most disgusting hotel I have ever stayed at. I hope after my review their rating goes from 3 star hotel to 1 star hotel. This place is an actual SHIT HOLE and should be closed down immediately. I never met a more uncoordinated and careless staff in my life. I came here for a wedding - NEVER AGAIN. I was put on the floor UG (upper garden) - it should really stand for under ground. I was put on the bottom floor that was located in the staff hallway with creepy old workers starring at me. We had noise and workers outside our room 24/7. The AC, Alarm clock, blow dyer did not work. Our Bathroom smelt like gasoline, there were bugs in the room and at one point the Carbon Monoxide detector went off in the room. WHAT THE FUCK. I asked for a new clean room and they said they were fully booked and could not doing anything but gave me a free lunch for $30. Are u kidding me? The Food was beyond disgusting. lets just say my college cafeteria cooked better food than this place. There were so many flies in the inside bar. I would not dare go in the pool or hot tub. It was atrocious. I thought i was going to catch something. The best part of my stay was check out!! read more

Terrible hotel. Would not recommend this hotel for anyone! It's like a kids play house where no one can relax. It is outdated for the price everyone is paying! The pictures online are not what this place entails. There is one restaurant open and it's terrible! I spent 100 dollars for terrible food at the restaurant kites. I can't wait to go to quick check! I am up earlier than 8am and I can't even get coffee! Vending Machines are broke! Terrible read more

Outdated and LOTS of kids! Seemed to be a kid-centric hotel, aside from the spa and fitness center. Only one restaurant inside, food is not good and extremely overpriced. Vinny, the manager, switched us to the Grand Cascades Lodge without question and we had the best time! 1 star for the Minerals stay, 5 stars for the awesome manager :). read more

Worst place ever ! The property needs an update, don't waste your money here , my sheets were stained, the elevator was dirty, I checked out as quickly as I checked in, even the toiletries I the bathroom had not been replaced, the shampoo bottle was half empty read more

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If you are looking for a relaxing retreat away from the city, this might not be the place. While located in the mountains of northeastern NJ right over NY border, the area is cute and quiet, but the resort, not so much. There was a large group there for a family get together (100+ people) and a separate group there for a wedding. the rooms are small and nothing special. but the walls and floors/ceilings are super thin and you can hear everything. it actually felt like a zoo all weekend. kids running the halls all day and night, hotel tried to contain it but were outnumbered. We had a terrible time sleeping and just felt like the halls and grounds were messy and unkempt. I never understand why these places don't think to spend more money constructing a better built resort. The rooms are a step above disappointing. On positive, side, the staff are very friendly and try hard. We had great service from Barbara in the Kite Restaurant which is in the hotel. food solid and service great. Pool area is nice but it was way too crowded. the basketball court and gym are also a positive. read more

I spent one night here when I was attending a wedding. For $280 for 1 night (4pm-11am), the property was pretty lackluster and in need of improvement. With check-in time at 4pm, we only had a few minutes to get ready for the shuttle that was to leave at 4:30. We tried checking in earlier at 3-3:30pm, but were unable too. However, after checking in at 4pm, we realized our room was on the complete opposite end of the hotel from where the lobby was, and had even less time to get ready than for what we were hoping. On top of that, the main, overhead light did not work and had to resort to using lamps the rest of the night. In addition, the iron in the room barley got hot and leaked water. The room was also in need of an update as it was outdated. Also, the design of the countertop in the bathroom prevented the toilet seat from staying in an upright position, which was quite annoying. If I wasn't staying for one night, I would of properly requested maintenance to fix the light and provide a new iron, but I had limited time to make a phone call to the front desk from the time we got in our room until the time we had to leave for the shuttle. All in all, paying $280 for a 1 night hotel night sucks. But when the main lighting doesn't work and the iron leaks worse than a 1 year's diaper, it makes it that much worse. I would of been better off staying elsewhere. read more

We stayed for 2 nights and that was 2 nights too long to be treated by the staff as if we were bothering them. We stayed at Shawnee in 2 weeks prior and although it wasn't as nice, I'd rather be where they go out of their way to make you feel welcome and comfortable. The restaurant host and the spa staff need serious ppl skills training and how to work in a service related industry for dummies book. read more

Probably one of my worst experiences at a resort. My church at a Women's retreat at this establishment and basic things were not available. The first night they ran out of wash clothes and towels (crazy right) so most of our guest had to use the hand towels that were in the room. The second night they served out guest raw salmon and placed the towels on the table outside our workshop space. It was just all bad. Th beds felt like sleeping on the floor. I will never go here again. read more

We enjoyed visiting Minerals resort during our stay at Crystal Springs. We spent the day playing basketball and then enjoyed the indoor and outdoor pool ! read more

Service is just not there...asked for room somewhere closer to the pool and they gave us room farest. Asked for change and responded with all booked comment. read more

I booked a weekend here in Groupon and had to cancel as a result of COVID-19. The hotel wouldn't issue a credit toward another stay let alone a refund. Bad business during a pandemic. read more

Overall not a bad vacation but housekeeping ruined our 5 day stay. The good: Overall the resort is good. The pools are nice. Indoor pool is heated. Also pools open until 10-11pm. The hot tubes and sauna isn't bad. The gym is good. They have a basketball, racketball and tennis court that are indoors are very nice especially when the weather is bad. The grounds are very well maintained, the 9-hole minerals golf course is very nice and they have golf soccer which is nice for kids while you play some golf. The receptionists are so very good. 5 mins from mountain creek. They have a petting zoo on site. And the kid activities are on point Now the bad: the hotel is a bit aged. Pools can be there maintained. That's about it. Now for the worst part of our stay which really ruined or trip. The house keeping is horrible. On checkin we walked to have our room cleaned everyday before 12pm. Because we woke up at 7:30am. We would have breakfast and then off to the pool until 12pm. At 12pm we put our kids to nap. So we wanted fresh towels and clean room by he time we got back from the pool. But what happened was no cleaning and no clean towels, everyday. Everyday when we got back to the room I had to call the front desk to get clean towels and to ask to have our room cleaned. By the 3rd day I got so pissed off. I called at 8am asking them to have housekeep clean our room and bring extra towels. Because they keep leaving us only 2 towels. Guess what happened when we got back at 12pm. Room still not cleaned. This went on for 5 days. Then on our 4th night we ran out of toilet paper so we called at 7pm to get some toilet paper. It didn't come until 10am the next day. I called 3 times. I ended up using the towels to wipe my children's behinds. Also room was only vacuumed once and the floors washed only once and that was because I was stand over the clean lady and telling her she need to do that. This is completely unacceptable. To top is off the shower door was broken and it feel on me on the 3rd day. I called to have it fixed and no one came. I will not be returning. Thank you housekeeping for ruining our stay. read more

over price ...food average.... room ok.....nothing to do.....hotel doesn't do anything to engage their guests.....at this price point we should have got a lot more.....staff is trying....kites was just so bllane and overpriced...if you go to area you should spend the extra money and got to cyrstal springs. read more

This is a great place to bring your kids on vacation. With the restaurant upstairs that I can't say anything bad about and the pool area is great because it is heated and in the winter the outdoor pool is heated to like 95 and it is really relaxing. They also have a great fitness area that the guests will love to use. read more

Currently, staying at minerals. The plus, staff is generally pleasant and kind, room clean. There does seem to be a gap between lower level staff and management. It's like the management got really lucky to have such nice genuine people. Upon, checking in I was treated like a person who has been here a million times. Given directions through a maze and construction site to get our room signage was so poor I looked at the young gentleman and told him I had been traveling long and far and needed help the my room. No problem. I met several lost guests throughout last couple days who I helped guide back to the front desk. A little off putting how easily the public can roam. The entire hotel seems woefully under staffed. Dinner taking a slow painful dive and then a nose dive tonight. If I never eat here again it will be too soon. Last night the restaurant had crazy fumes from construction and one waitress. Tonight maybe there were two waitresses and over an hour wait for pasta. Both nights I have had to send things back. Waiters have been great. But the food is awful and I wouldn't exactly blame the chef. It all taste like frozen cooking and someone doesn't have passion for their job. What went on tonight at the restaurant the hotel should be really embarrassed by. The bar isn't stocked we couldnt get cherries for a Shirley temple. No go on frozen drinks (no blender) The fact there was no manager who could step and help was really shocking. I've never seen anything like it. Our first night stay our room wasn't cleaned until after 4:30. I called housekeeping and got some push back, which was bizarre. This afternoon the hotel really came alive. However, this meant no pool towels and loads of drunk people. Actually, there have been drunk people to deal with the last two nights. After roasting marshmallows which is a great plus we headed to the gym bathroom only to caught in a massive urine smell near the pool steps. They do have anti slip pads down, but even with going cautiously and holding hands my child has slipped twice now in the same spot. Now I lie awake in my room by noise of an event that I have been told will last a couple more hours. Moreover, it's a mix of hotel people and a weird vibe of condo owners and outside public. It's a little uncomfortable how certain people walk around like they own the place. My child has had a good time but as the one paying for it I wouldn't stay here again or recommend it. I get the sense that if I approach management the feedback or ask for help would not be appreciated. Business model is fascinating the community really seams to use the place. read more

I have been coming here since I was 4 years old with my parents for timeshare. so 20 years now & nothing has changed. Same old carpets same old disgusting housing. Must say this place is horrible. Don't even waste your time. Unless it's the hotel itself which isn't that old now then it's worthless. read more

One of the most unorganized resorts i have experienced. Will probably NEVER return again.

Horrible!!! My friends and I were so excited to enjoy this past weekend here but that quickly diminished as soon as we arrived. The pictures are deceiving - very outdated! Our room which was on the first floor had a walk out patio - nice feature except there was garbage all over - a pack of cigarettes, empty beer bottles. The pool (which was on the second day it opened) was dirty to the point no one wanted to go in. We also did a sip and paint class on site that was offered by the hotel. We expected to paint wine glasses. When we arrived there was no paint just markers. It was not interactive. We were given three options of what to "draw" (I'm using the word draw since we were using markers and not paint) which were all the same - grass with tulips. It took 15 minutes to do - I could have went to the dollar store to get the supplies they provided and did this myself. A waste of $25!!!!!! The icing on the cake was the next morning we had reservations for breakfast at Kites Restaurant (it's in the hotel) at 10am. We walk up there and the hostess tells us the kitchen is backed up and they can't seat us for another half hour. The restaurant was empty - there were about only 4 tables occupied. So bizarre!! We immediately left and went 5 minutes up the road to the Mixing Bowl and had a delicious breakfast! i highly recommend not spending money at Kites for breakfast - the menu is limited and overpriced. I will never return and waste my money on this resort ever again. read more

Lost a groupon reservation due to a medical emergency and they would not honor the money spent for another weekend even though I was willing to pay any price difference. Terrible read more

Went here on a work trip and had lots of fun. The many pools to choose from were awesome, hot tub was great and the cliff to jump off from into the outdoor pool was a lot of fun. I liked that each room had a little balcony to just sit as long as the weather is good. They have a good amount of amenities there: the sauna, basketball court, pools, conference rooms, tennis court...pretty cool. The room was clean and the bathroom was clean. The beds were a little firm though, not too comfy. The restaurant was good except for the breakfast buffet that lacked variety. Staff was very pleasant and prompt. I would go back here on a regular getaway. read more

Very clean place, any issues are taken care of immediately. Rooms are nice n clean. Note pool has a high chlorine level. Only one average restaurant. Looking for some down time, good place to come. read more

Definitely not worth $225. When you go to check in there is a 22% "tax" rate on the bill that they don't disclose before you book. Come to find out it's a 15% tax rate and an additional fee of 7%(not a tax). read more