We all know car buying is a difficult process, between trading in your old car, working out a good financing deal, and ultimately finding the right car. We experienced all the minor snafus that come with buying a car but the staff at Mini of Freeport overcame them with ease ! Our sales person Nicola helped us through the process and the manager John made sure we were taken care of! Thanks again for all your help and making the process as easy as possible. read more

I'm never a customer at this location but by plain communication via email makes me want to steer away from this dealership because they seem like they can pose potential problems in the future. I was inquiring about a particular model to be sold only to the military personnel's, I never mentioned my qualification for this deal so they must have thought i was just a regular customer and tried to upsell me the vehicle thinking I wasn't qualified but really wanted this car. The fact they've totally overthrown the rules of the game (changed the rule of having this car available only to students/military personnel's to available to all) just totally made me want to run away from this dealership ASAP. God knows what they will overthrow if I do get a car from them, SHADY DEALERSHIP, stay AWAY. read more

Without knowing how much we were going to love driving a Mini Cooper, we stopped at the Mini of Freeport to just check it out. We were greeted by Josh Wylie who delivered superior customer service to us as we uncovered which car may be right for our family. Little did we know we'd be there for 7 hours turning over ever opportunity assisted with Josh's patience and kind persistance. Happy to say we made an amazing choice and couldn't have done it without Josh and his team. One week later my husband and I argue over who gets to drive, we love it!! read more

I am very pleased and thankful for the service I was provided. The place is wonderful and Jason and Shawn were amazing. Jason made sure I left happy,He did everything to bring me back and get me in to the car I wanted. Amazing place and an amazing deal. Thank you guys!!!!!!!!! read more

I have liability insurance on my NEW MINI! The dealership never sent in my window sticker and bill of sale! I had to take off a day of work to get a photo inspection because the dealership didn't do their job and then I was notified after a year of owning this vehicle! Very disappointed... read more

If there is an option to give out no star, I will give them no star. I am disappointment about their customer service and knowledge about mini !!! My customer service rep is very mean . She always texting instead of calling even I asked her to call me. When She called, she yell at the phone for 2 min and didn't give me a chance to talk at all. She is not trained to be customer service as I can see. My car ran into the ice, I brought the car to mini in freeport. They told me my car had oil leaking and started issue and asked me $3500. I agreed to fix them and paid. When she texted me to pick up my car, I double check with her whether there is any sound. She said no and her shop manager signed off . Everything is food. When I picked up my car, the sound is still there. I have to bring it back. I started to question whether my starter really fail since I never had issue turning on / off . They indicate that they had my engine light on which is never happened. When I question them, they just said internal fail. I sent the case to mini usa, but nothing is solve. I strong suggest you not to buy mini copper !!! read more

Truly excellent experience with Peter Danielson, who patiently answered all our questions and helped me select the best Mini. A high level of professionalism, with no pressure made the process simple and enjoyable. read more

I took delivery of new MINI Cooper S, convertible this week. The salesman who led the process was Marcus Mordan, and I also interacted with James Calihan, the Sales Manager. The process was excellent, and I would highly recommend contacting these individuals, if you are considering a MINI. Marcus was extremely knowledgeable about availability, options and numerous details about the vehicle. James was also very helpful, as well as fair during the negotiations. Communications were timely, whether by phone or email, and both Marcus and James were extremely patient as I weaved my way through the decision making process. (Yes, this certainly doesn't sound like the usual car buying scenarios!). This is my 5th MINI. Three purchased in England, and now my second one in the USA. No question, MINI of Freeport was my best experience. I offered to write this review, and until last week, I had never met James or Marcus. read more

MINI of Freeport - Car Dealers Near Me - Freeport, New York

We went there to buy a car and came out with two cars. My wife bought a mini and while we were there I explained to the manager John that I was as looking for a used Pick up. He called over to another site that had one and instead of having me go there he sent it over. John is amazing!! He gave me his cell phone and every question I had was responded to immediately. Our salesman Steve was so sweet. He was extremely patient and when it came time to pick up the car he went through all the options thoroughly. We liked them so much that we all hugged goodbye. These guys are top notch. Excellent customer service. They just get it. There was no slimy sales crap and no BS. I never write reviews but I felt strongly enough to sit down and rave about these guys. If you're looking for a mini or BMW on the South Shore go see them. You won't regret it. read more

I usually hate car-buying. This was a pleasant surprise. It was a great, low-pressure buying experience. I had done some shopping ahead of time and had an idea of what I wanted. The salesman, Sam, could not have been more helpful. I negotiated a price with his manager and picked up my new car the next day. Even the final paperwork segment of the purchase went easy with no pressure for extras. I live 45 minutes from Freeport but was glad I made the trip. read more

When I purchased my mini copper everything went fine. However buyer be warned- don't ever purchase the extras like tire insurance as you will never get satisfaction. I blew a tire on a Saturday last April and the mini dealer near me could not reach the insurer. I called the Freeport dealership where I had bought the insurance and spoke with a Robert Savage. He advised me to take pics and then he will put forth the compensation through the tire insurers. Well a month goes by and no resolve. Robert said it would be easier to just cancel the tire insurance all together and get reimbursed. I said if you think that is best way will do it that way. This was in May. I gave him all the forms he requested and said he would take care of it. It is now October and nothing. I have texted him at least once every week since this all occurred and all I got it's being worked on or it's going out soon. Last week I told him I would put a message on Yelp and take other means to get my refund. He said he understood. No reason why he hasn't been able to resolve. Just pulled me along for months thinking it was in process and the check was in the mail! So here we are seven months after my tire blew with nothing to show for it. Be forewarned don't buy any extra coverage at this dealership! read more

Completely unsatisfactory service. If there was an option to leave zero stars I would. I purchased a 2019 mini convertible from here last month. I put the deposit on it and was told that someone would reach it to me on Tuesday to let me know how the inspection went. No one called, and after reaching out to them multiple times I finally had someone return my call. Once I wax told the cat was good to go I asked multiple times what the bottom line price was so that I could get the proper amount on the bank check. When I went to pick up my car they sat me down with a finance manger who told me the amount I owed was thousands of dollars more that was previously stated, and was very rude and unwilling to listen to what I had to say about what the agreed on price. After about twenty minutes of dealing with this very unpleasant individual I finally paid the price that was initially quoted. I than waited almost a month to receive my registration in the mail, and upon receiving the registration noticed that it expires next month. I paid them a DMV fee for a plate transfer and registration. I was told because I transferred the plates and did not get new ones, they only registered it for that one month and I have to go and register the car again myself at the DMV. Unheard of! I am currently waiting to hear back from a branch manager regarding this. There has been nothing but headaches and incompetence while dealing with this dealership. For the price of my purchase I expect better service and all around better knowledge from the staff regarding the sales process. Stay away. read more

Had a great car buying experience working with Jewel from mini in freeport. It was easy and fast. Overall really nice people to work with. Also,service manager John was also a pleasure to work with. read more

Had my Countryman All4 first service at Freeport. Were received by Taímese. Procedure was very smooth, everybody was polite. Could enjoy free breakfast while waiting. Service took about 1h45mn including free car wash. read more

Best customer service ever Jewel was awesome! Brought a new car and was not taken advantage of.

Let me tell you my Mini Countryman has not been the easiest to deal with. I suffered from a window problem almost immediately and several other small issues. This dealership has been my go-to spot for anything wrong with my mini. Even though I live closer to the NYC location I prefer to drive out here because my service advisor Taimese is so awesome! She's become a true friend and has given me nothing but VIP treatment (which I'm sure she gives everyone). I love the way the service department treats their guests, with free refreshments, Starbucks coffee, and meals. They recently refreshed the waiting area and installed more seating, USB charging ports, and more TV's. I'm very sad now that I've moved to Florida I won't get to see my beautiful Tai but I have very fond memories of coming here to the Freeport family! read more

Honestly, would love to give this place a zero. Especially Tracy, the service advisor for mini coopers. She has no idea what customer service means. She lacks the knowledge or common sense to advise anyone properly. She's rude and often gives out wrong information. I.e. I brought my car in to fix 2 tires. She calls me to tell me they must fix 3. When I pick up my car, she explains to me everything is fixed. I get a call from her the next day asking me how many tires were fixed...bitch, you work there. You told me 3. Now you're telling me only 1 was changed? And that she's not sure so I should bring my car back in?! Really?!? My other two encounters with her were no better. In fact, I no longer bring my car to this service center and use the one in Huntington. The mechanics and people who transport my car are pretty nice though. And I'm sure other service advisors aren't as useless as Tracy is. Oh, but the receptionists or whoever answers the phones are all rude and I constantly get hung up on. They tell me to bring my car in and of course here comes Tracy telling me I don't have an appointment with her rude ass self. They need to get it together over there. read more

If I could post a 0 rating and still write something, I would. I bought a used car from this dealership back in April. First they didn't get my license plate or title done properly such that it could not be driven because the tags were expired. It took me driving back to the dealership and leaving it there for them to fix the first issue. Then I find out from Mini headquarters that they do not participate or condone third party warranties and didn't understand what kind of warranty I had. In October 2018, I had to drive back to Mini of Freeport, and sit with the finance person to change warranties so that now I have a new Mini extended warranty. It is now December 2018, and I am STILL WAITING for a refund on the third party warranty that they guaranteed while I was in the office, that it would happen in a reasonable amount of time. That was October 2018, and it's now December 2018. It DOES NOT take two months to process a refund of a not-in-force policy. STAY WAY!!! These people are not honorable. read more

I've been buying used cars (never had a new one) for 50 years. I've had a large range of buying experiences. Last week I bought a used 2013 MINI Cooper Coupe JCW from MINI of Freeport. I can easily say this was the best purchasing experience I have ever had. Easy to find, bright, clean, comfortable dealership. Staff were uniformly positive and helpful. Not a hint of high pressure tactics. Comfortable customer lounge. More specifically in terms of personnel, Steve M (sales) handled the experience from start to finish with attentive competence. I had an engine warning light on (due to a loose oil filler cap). Before it was diagnosed Steve offered to meet me at the dealership on his day off -- a clear indicator of his customer service. Pres handled all of the paperwork for us quickly, skillfully and with a sense of humor. Thrilled about the purchase, I jumped in the car and drove home leaving all of the purchase documentation sitting somewhere in the dealership. I called the next day. Adena cheerfully tracked it down and mailed it to me. If all of that isn't enough for you Brittney would make the toughest customer glad they decided to buy their MINI here. Charming, knowledgeable, a true devotee to the marque she answered every question thoughtfully based on extensive experience. Since making this decision, I've become more familiar with MINI owners devotion and the kind of community this automaker has created. These qualities seem distilled in this person. You will appreciate her expert assistance. Josh: My apologies. I inadvertently left you off this. Your handling of my initial contact and all of the subsequent questions so positively - created the perfect beginning for this experience. read more

Recently went to sign into a new lease. I was very happy with the service I received. Sophia was very personable and went above and beyond to help meet my needs. The entire team in general provided excellent service. read more

I purchased a Countryman in November 2017 and I absolutely love it. I love my car more everyday. John and Nina were amazing. They made the whole process seamless. John even sent a driver to pick us up from home so my husband and I could drive our new Mini home together. He also gave my kids a ride in a BMW i8 which my children loved. Loved the entire experience! read more

Crooks! Do not come to this dealership. And do not do business with Steve Jaworski the salesperson who originally sold me a lease back in 2013. I was given a contract for 30,000 miles allowance for 36 months which i signed and kept. Somehow Mini financial who charges you at the end of lease has a contract on file that only allowed me 27,500 miles and .20c for overage which put me way over the 27,500 since I accumulated 29,054. I guess they expected to lose my contract these past three years but I kept it and have had to argue my way out of this. I fo not know how a new contract was signed on my behalf and forwarded to mini financial. I was even told by their managers they would make this "go away" if I resigned a lease with them this year. They also could not find my original contract. Funny how they lost it. I feel extortion, fraud and forgery is the culture in this entire dealership. read more

From the minute I walked in, I knew that I was going to be dealing with a group of professional, friendly, knowledgeable people who i felt confident were going to make the car buying experience as painless as possible. my salesperson Sophia was professional, warm and understanding of my circumstances and offered me a deal which was mutually beneficial to both of us. Steve the manager and Robert the financial guy were were warm and friendly and made the car buying experience (which I generally find tedious and a big pain in the neck), very enjoyable. I then had a fun time with Brittany accessorizing my car and making it my own. Another person , I think his name is Jim, not sure of his position, might be assistant manager, was friendly, helpful and 100% professional. I live in northport but traveled one hour even though there is a mini dealer 15 minutes from my home. well worth the trip. thank you to all! read more

I absolutely LOVED my experience at Mini of Freeport. My salesman Steve Jawoski was straight with me from the moment I sat down, asked me exactly what I wanted and he did everything he could to get me the deal I wanted and I couldn't be more thrilled. He even returned my calls on his day off!! I was treated kindly by everyone and they even came to me a few days after pick up and switched out my mirror covers while my car was parked in the train station parking lot because Steve promised to get that done for me. I went in alone (woman) and didn't feel at all like I needed my husband with me to get the right deal! I thought everyone in the dealership was nice and the spot itself is so clean, free Starbucks coffee, a nice lounge area to sit. I was lucky enough to pick up my new car on a day they were having a gourmet lunch catered in to celebrate their anniversary....it was top notch...I told them I'm coming back every weekend just to hang out there! :) Tina V read more

Beyond being obsessed with my newly purchased Mini Paceman because of its price, condition and sport accessories, I'm completely obsessed with the dealer I purchased from: Mini of Freeport! No other dealer compares with their prices, amazing friendliness and care. Jon (manager), Marcus (dealer) and Robert (financial adviser) have not only made my experience at Mini of Freeport exciting and easy, I left there feeling very confident and happy and a part of the Mini family. Jon even mentioned to me that anytime I'm in the area, I may get a complimentary car wash. Also, I received calls from Jon and Marcus a week later to make sure that I am happy with my purchase and they asked if they can do anything more to make my experience better...the answer is no. They did everything perfectly and wonderfully. I love my Mini Paceman and Mini of Freeport made this perfect match happen. Thank you guys so very much for matching me up with my car and making me as happy and comfortable as I can be. #loveminioffreeport #minioffreeport #lovemymini #lovemypaceman read more