the district heights location never answers the phone nor responds to online appointment inquiries.read more

Scheduled me for an appointment for today. Sent me text about being on time. Got there only to find…read morethat they are closed. Signs on the door stated that they should be open. Waited 30 min but no one came. Looked online.... they changed their hours to being closed on the weekend. I always have problems with this place. Always something new. Besides poor customer service and incompetent staff, this place truly is the worst. Don't go here. Try another location.

I have been terrified to go to the dentist every time I go. I have had several bad experiences…read more Paris reached out to me after seeing a Facebook post I made about the dentist, and she scheduled me an appointment. Upon my arrival I was very nervous and shaken up; they relieved me of my misery, and my appointment went very smoothly. I then came to my second appointment, and Paris and Dr. Chapman were very efficient, very fast, and very knowledgeable. They definitely changed my view of the dentist, and the fear I had is no longer there. The staff at the front desk was even amazing. All around I had a wonderful experience with them, and I am excited to start my journey with them for a forever home for a dentist.

My experience with Toothsome Dental had been positive until this incident…read more I scheduled an appointment for my daughter expecting she would receive a basic cleaning, which my dental insurance confirmed is covered at 100%. At no point when I made the appointment, checked in, or before treatment began was I informed that, because she had not been seen in over two years, the visit would be coded differently, resulting in an unexpected bill. After speaking with my insurance company, I was told that a basic cleaning is covered at 100% and that the billing code submitted by Toothsome Dental is what caused my financial responsibility. When I spoke with the hygienist, Christina, I was told there was nothing they could do because my daughter had not been seen in over two years. I was also told that the office was not obligated to inform patients how services are coded or whether those codes would affect the cost. As a single parent, surprise medical and dental bills matter. If I had been told beforehand that the visit would be coded differently and could result in additional charges, I would have had the opportunity to decide whether to proceed or seek care elsewhere. What makes this most frustrating is the complete lack of transparency. In my opinion, this felt like a money grab. If Toothsome Dental believes it is not obligated to tell patients when they are changing the coding in a way that increases the patient's financial responsibility, then I do not feel obligated to pay for charges that I was never informed about or given the opportunity to accept beforehand. Patients deserve to know when a change in coding could cost them money before treatment begins, not months later when a bill arrives. I initially chose Toothsome Dental because I wanted to support a Black-owned business. Unfortunately, after this experience, my daughter and I will not be returning. I hope they change their policy and begin informing patients before treatment when a visit will be coded differently and may result in out-of-pocket costs so patients can make an informed financial decision.

I would not recommend this office based on my experience…read more I paid approximately $700 out of pocket for a tooth extraction and implant treatment plan. At my follow-up appointment, I was unexpectedly told I owed an additional $1,300 for work completed during the extraction that was later denied by my insurance. My concern is that these procedures were performed without clearly informing me that they might not be covered or that I could be responsible for additional costs. When I contacted my insurance company, they advised that the office could submit additional documentation for review, but I did not feel the office was willing to pursue that option. Patients deserve clear communication about treatment, insurance coverage, and potential out-of-pocket expenses before procedures are performed.

This the WORST most unorganized dental office I have ever had the displeasure of being associated…read morewith. RUN don't walk from this organization. Incompetence is RAMPANT through out the entire office!

Stay far away from this dentist office. The doctor gives you absolutely no information in and right…read moreaway suggests irrelevant, expensive out-of-pocket treatments and gives you absolutely no other information pertaining your dental health, you are just thrown a paper and told call to schedule.

Poor customer service and I acid rate medical billing. All due to staff turnover. I would not…read morerecommend this location to my even my worst enemy

We had a great experience at Waldorf Orthodontics for my daughter's braces. The staff was extremely…read morekind and made her feel comfortable from day one. Everything was explained clearly to both of us, and the process has been smooth so far. The office is clean, organized, and very welcoming. I'm really happy with the care my daughter is receiving and would definitely recommend Waldorf Orthodontics to other parents.

Dr. Jo and his staff are absolutely amazing! I had braces for three years (because I was…read moreinconsistent with wearing my rubber bands) but his staff stayed encouraging me throughout the process. Any time I had a wire pop out or a bracket break, they took me immediately to fix it. They are so understanding and accommodating. If you're looking for a great orthodontist office in the area, look no further!

Absolutely great experience! Needed an emergency visit and my regular Dental Office (Vibrant…read moreSmiles) could only accommodate new patients. So, I went online looking for a Dentist who cared and found Dr. Dexter McRae. Dr. Dexter McRae, his Dental Assistant and their Front Office Staff are great. The Office is extremely clean and it is obvious that they care about their patients. They are highly skilled and use the very latest in technology. He replaced a filling that had fallen out so quickly and with absolutely no pain that I decided that he had to now be my new Dentist. Highly recommended!

I've gone there for dental work and because I didn't know any better. I should have told them what…read moreI wanted, instead following their recommendations. I think I would have had a better patient care experience.

A+ Service -- I'll Never Go Anywhere Else…read more I want to give a heartfelt thank you to the incredible team at Charles County Surgical Arts -- you've officially changed how I view dental procedures. I came here with a deep fear of dental work due to a traumatic extraction years ago. My primary dentist, who knows how serious my phobia is, referred me straight to Dr. McElveen and his team -- and I'm so glad they did. From start to finish, this place has been nothing short of elite-level care. My consultation was smooth, thoughtful, and respectful. Dr. McElveen walked me through the best sedation option for my needs, and every step afterward was handled with professionalism and kindness. Special shoutouts: * Nurse Nicole made me feel cared for from beginning to end. * Trinity at the front desk was warm, welcoming, and kept everything moving smoothly. * And every other young lady who helped behind the scenes -- I noticed your professionalism and calm presence. Thank you. The day of my procedure? Flawless. I arrived on time, was taken back quickly, and before I knew it -- it was over. My husband was able to pull up to the side entrance (which looked like it used to be a drive-thru bank) and they wheeled me out straight to the car. Talk about first-class service. That kind of care doesn't usually happen at a dentist's office, but here it felt like I was being treated like family... or a VIP. While my husband waited, there was coffee and water available in the lobby -- a small touch that makes a big difference. He even commented on how comfortable the space was. Now for two helpful suggestions -- not complaints, just tips to improve an already excellent experience: 1. Blankets: The office was chilly (as most medical centers are), but there were no blankets available that morning. I was in short sleeves and could've used one while waiting. I understand they were being laundered, but I recommend keeping a few ready earlier in the day, especially for anxious patients like me. 2. Acrylic Nails Tip: If you're getting sedation, ladies -- consider clipping your pointer finger acrylic nail or leaving one off. The oxygen monitor has to clamp on that finger, and I didn't realize that until afterward. It'll save discomfort and make things easier for the team. Even with that, they were so attentive. My blood pressure was elevated due to nerves, and they monitored it carefully. Dr. McElveen made sure I was fully stabilized before even starting. That level of care shows integrity. And the follow-up? Exceptional. * I got a text the same evening. * I received TWO phone calls the next morning to check on me. That kind of check-in is rare -- and incredibly appreciated. If I ever need another tooth extraction, implant, or sedation-based dental procedure, I will only trust Charles County Surgical Arts. Thank you all for treating me with care, dignity, and excellence. This is how patient-centered healthcare should be done. With deep appreciation, Please check out my prior review of my consultation

Dr. Look and his team took care of my son today and did a fabulous job! They were kind, courteous…read moreand extremely professional! We could not have asked for a better experience. My son has PTSD from experiences with previous dentist's and he was immediately put at ease by the entire staff and for that we are grateful! I highly recommend Charles County Surgical arts to anyone who needs these services!

Very quiet and welcoming facility. The staff is very knowledgeable and professional. Dr. Williams…read moreis very gentle and caring. This is a must in dental care. Plus she's a vet and I just love the atmosphere of Beautiful Smiles. I'm practicing better oral hygiene because of them, I'm on my way to a beautiful smile! Thanks guys!! I highly recommend this place!! Did I mention, I love this place!!!

Dr Williams is a really GOOD dentist. I like that she tells you exactly what's going on without…read morehurting your feelings. She is the second BEST Dentist I've had in my sixty plus years. I found a GEM