Pros and cons of this place…read more Pros- feels clean in the waiting area and in exam rooms Staff is friendly They did help me with my issue Cons I had to wait 45 min despite make an appointment over 5 hours prior. They let a woman with the same cold as me in an exam room before me and she was booked an hour after me! I'm surprised there isn't a better dress code. Staff was wearing personal hoodies over scrubs with various brand names and loose sleeves. I think it would be more professional and hygienic if they were provided uniform jackets or fitted long sleeves to wear under their scrubs. It made me feel like teenagers were working on me ...

These places exist for the sole purpose of funneling traffic in to AMR branded ambulances. They'll…read moreeither send you home with nothing or tell you you're having a stroke or something completely ridiculous while they call AMR. AMR will leisurely drive you three miles to the actual ER down the street and charge you $10K for mysterious things they will refuse to provide you with an itemized bill for. Assuming you have insurance, they will refuse to pay for any of this unjustified nonsense and AMR will start sending you a lot of mail about a year and a half after you've completely forgotten about the ambulance ride. Just go to the ER yourself and save the trouble. On the plus side, AMR seems to know they'll never collect on any of these inflated claims and none of their threatening letters ever actually amount to anything.

Eeesh... So sad to have to downgrade their review. Came in at 9am on a Wednesday and still not…read morecalled back for a simple mask fitting an hour later. Not very friendly people this time around. I really wish they could talk their employees into smiling and eye contact once in a blue moon! Came back the next day at 3:45ish and a little bit more friendly today. Got everything done quickly that time thankfully. I guess next time I just need to tell them if I'm in a hurry or not so I can gauge whether or not I will have enough time. I just had to go to work...

The lady over the phone didn't provide me with the correct doctor name. I was able to get her name…read morewhen I went back to the clinic. Michele D. Borgeson, MD. I still feel the same about this unethical "doctor"

Wonderful staff very clean rooms and made us feel like home took great care of my dad thank youread more

I've been coming to SSF clinic for a few months now. Making appointments is quick and they'll try…read moreto accommodate your schedule as best as they can. There was this one time I called last minute for a physical exam for my CNA program. The lady helped squeezed me in for an appointment right before my turn in date. My most recent visit was another physical into my LVN program and they were booked until the next month. I told them I needed the physical sooner and the guy was so helpful he told me of a cancellation and asked if I wanted it, which I did! The waits can take from 10-15 minutes which isn't too bad considering how packed and busy they are most of the time. The staff are all very nice and friendly. The nurses took their time when they saw me and never rushed my visits. They paid attention to my concerns and explained certain conditions and medications to me. The male LVN that helped drew my blood for my physical was very nice and talked me through the process so I knew what he was doing the whole time while educating me about drawing blood and LVN related stuff. Nurse practitioner Kelava was also very nice! I've seen her twice and she was super friendly and knowledgeable. On two occasions, I came in with some health issue and she diagnosed me and prescribed me meds which help me a lot. Very great team of healthcare professionals :)

I'm writing this review regarding a visit this evening, 5/26/26, for my fiancée (I was not the…read morepatient). Despite his fantastic PPO insurance coverage, nobody would help me, and I had significant difficulty securing a timely & reasonably-priced PCP visit for him. Finally, I decided to take him to GoHealth Urgent Care in Daly City. I'm so glad I did. I almost fell into the alluring One Medical Group (Amazon) trap, but I'm glad I read the fine print and chose GoHealth and Dr. Melanie Martin! I was able to (without ANY hassle or extensive detail) "hold a spot" in line (online) with GoHealth for my fiancée. The medical assistant, Leann was so sweet, she checked us in, answered our questions, explained it was a busy afternoon - and then I saw her juggle multiple patients and phone calls seamlessly. *IMPORTANT*: UNLIKE One Medical and other groups, Leann, PERSONALLY, double-checked the insurance card/status and confirmed AHEAD OF TIME that all we would need to pay was my fiancée's $20 copay. NOTHING ELSE. Whew. Dr. Melanie Martin - I don't know where to start! She's awesome! She was VERY kind, and VERY thorough - she listened to my fiancée and also listened to me; she was concerned about our concerns - it was a collective effort. She did not rush - she exemplifies what medical care used to be. She's a rare gem. Although we couldn't solve the mystery/problem at hand, Dr. Martin gave us extremely valuable baseline information and suggestions for next steps... THANK YOU TO THE TEAM IN DALY CITY! EVERYONE DESERVES A RAISE!

Staff from the front desk to the healthcare providers (Armando and Michelle) were all kind and…read moreknowledgeable. There may have been a slight wait but at least they aren't rushing you out the door because most places would. They take their time to listen to your needs and communicate well such as giving options and respecting your decision and opinion with care.

I had to take my toddler to the emergency room and, as any parent would be, I was extremely worried…read moreand anxious. Dr. Tetwiler was absolutely wonderful. He treated us with so much patience and kindness from the moment he walked in. He took the time to really listen to my concerns, answered all of my questions thoroughly, and never made me feel rushed. What I appreciated most was how calmly and clearly he explained everything to me. He provided a lot of helpful information that put my mind at ease and helped me better understand what was going on with my child. As a worried mom, that meant the world to me. It's rare to find a doctor who combines professionalism with such genuine compassion. Dr. Tetwiler truly made a stressful situation much easier for both my toddler and me. I'm incredibly grateful for the care we received and would highly recommend him.

I am writing to express my concern regarding my experience with the Bariatric Surgery Program at…read moreKaiser Permanente South. I have called the office approximately six times and spoke with a scheduler named Catalina. During these interactions, I found her demeanor to be rude and unprofessional. Initially, she scheduled me for an appointment, then later called to reschedule it. I clearly informed her that I was unable to attend the new appointment date. Despite this, she scheduled the appointment anyway, without my consent, which resulted in a missed appointment on my record. When I called the office again to address this issue, I was informed that the next available appointment with Ms. O'Brien is not until March. This situation is extremely frustrating, as the missed appointment was not due to my actions or lack of communication, but rather a scheduling change made without my permission. I am disappointed by the lack of respect for my time and the poor communication I experienced.

I spent several days in this hospital. The entire staff treated me well. Today I will be moved to a…read morenursing & rehab center. I am grateful to all of the nurses and other staff members who took such good care of me. Highly recommended.

Sharing for awareness regarding the care I received during an MRI on 2/19/26 with a technician…read morenamed Mark, avoid if you can: Description of Incident Upon arrival, I informed the staff that I am a "hard stick" and required specific care for IV placement. Despite this: * Substandard Technique: The technician, Mark, failed to examine both arms for viable veins before attempting to prick me. * Physical Harm: Mark made 3 unsuccessful attempts. When I requested he stop after the third painful prick, he was dismissive of my concerns, stating, "I've been doing this for 24 years." This resulted in significant bruising on my left arm. They finally brought in a PICC nurse after that. * Procedure Failure: During the scan, the contrast administration was extremely painful because of contrast flow not being adjusted properly. Furthermore, the contrast did not appear in the initial images. Because of this technical failure, I was forced to return for a second MRI.

Dr. Lai is a very caring physician. I have had him as a family doctor for a decade, and meet with…read morehim for at least once or twice annually.

Saw Dr Lai once. He is fine, but his office practice is poor. You must call and hold for 10…read moreminutes. No email allowed. The office staff seem way overworked and things often do not occur on a timely basis. I cannot work with this arrangement for my Primary care doctor, so I am moving on.

Dr Hwang did my upper blepharoplasty and he was wonderful!!!!! I am very happy he was recommended…read moreto me and i will tell as many folks as i can to go to him!!!!

He is an ok doctor. Its very apparent he doesn't prioritize patient care first. The way he measures…read morestress is based on three things: do you have a job, can you buy food and do you have a roof over your head. He seems to stick to those metrics alone. He seems unaware of sub factors like stress at work, ability to pay bills or actual housing situation. All other factors seem to be disregarded all together. Furthermore; having to write an evaluation or doctors note seems to be an inconvenience to him, also including irrelevant opinions based on how he feels unrelated to medical evaluation. He may be a good doctor for some but i encourage anyone to look elsewhere if they don't feel Dr. Hwang has their best medical interests in mind. I will cross post this to another review site as I fell it is important.

The main issues of staff is lack of quick and efficient problem solving skill, and this is probably…read morenot in their trainings or not a quality valued by the organization. My personal story is unwillingly rescheduled appointment because they don't have enough time for me. They are unable to offer makeup options like squeezing me in asap because it is their fault to reschedule me. Instead, all they can do is put me in the regular queue. The attitude I get is "sorry, but I only care about our schedules and getting off work on time". And I had always experienced last minute cancellation due to their chaotic management. I can see that they want to grow big but if they really want to be competitive and being viewed as professionals, they need to be truly helpful and flexible for patients' needs.

For about 3 weeks I have been trying to reach a staff member at NEMS for an appointment - but no…read moresuch luck!!! This speaks to the type of care they show patients who need help. So I called the 800 and 650 numbers for HPSM and the lady was extremely helpful. She put me on hold and after a few mins assured me that someone from NEMS will call at 2pm to schedule an appointment! It's 3:46pm PST and I have not received ANY call from NEMS. No text, no call.... Nada. Zero! God help those who get assigned to NEMS. Better go to urgent care! You're not going to get any help at NEMS if you have any health concern.

I received a mysterious bill today for $270 and I'm not sure what it was for. I went to this…read morelocation 2 weeks ago for swollen eye. Schedule for appointment at 9:30 and arrived on time. I sat and wait for 30 mins before I saw anyone. The staff was moving at snail pace and look like they had no care in the world. While waiting I was forced to hear about what they did over the weekend and other gossip in the office. I finally saw a nurse practitioner for less than 5 mins who did not do anything and said that I should go to the ER instead of urgent care. As a former health care worker and someone who has worked in urgent care I didn't think my swollen eye was life threatening and just need antibiotic which was what ED doctor ended up prescribing. Coming here was a complete waste of my time. I DO NOT Recommend this location at all. There was zero empathy and urgency in care.

I visited in person on Monday. The doctor or nurse practitioner, I don't recall her status, said my…read moresymptoms were chronic, so I didn't qualify to see urgent care. She was very hesitant in suggesting a test kit for the symptoms I was telling her about, so much so that I myself thought it would be a bad idea. Okay, fine, 4/5 stars so far, valid explanation for why I would be denied service, and then she reimbursed my $50 copay. Okay, so far nothing worth crying about. She suggested me to reach out to my primary care doctor at the end of the conversation. I then spent the following hours of my day getting over the counter meds for my symptoms. I also reached out to my primary care doctor, who just so happens to be on vacation for a few more days. Long story short, 3 days later the OTC meds did not work, and my symptoms are getting worse. I called in for another visit today, hoping that explaining my worsening symptoms would lead me to get prescribed something that could help me. I couldn't even get past the registration segment. The online form was stuck on the insurance verification screen, and I tried filling it out on both my laptop and phone, but to no avail. I called them and left them a voicemail, and I have yet to receive a call back. By this time, my online appointment I had scheduled was 45 minutes over due. I didn't bother visiting again in person today because I have other obligations to tend to, which is why I opted to visit through telehealth. Result of all my efforts? Worsening symptoms that have still not yet been addressed. 3/5 because the people at the front desk were somewhat nice to me and because I got refunded the $50 copay for my initial in person visit. Otherwise it would have been a 1/5.