You might be able to get a Covid test faster here than you could at say Walgreens, CVS or Rite Aid,…read morebut what's the point? Once you book online, it goes downhill and test results take twice as long. - Their website, emails, and text messages are super buggy. Only half the links work and they give contradicting info. Also no one ever picks up. Ever. - They have a "mandatory" virtual visit that asks the exact same questions you've already answered when booking your appointment. - Theyre super inefficient. They will ask you for your insurance 5 times. At the time of booking, 2-3 times via text, then again in person and they're not very organized. But prepare to get a ton of texts and emails... Prob never getting a covid test here ever again.

This clinic and the staff were phenomenal. Darlene met me at the desk, and made sure I was provided…read morewith the most reasonable payment option since I paid out of pocket. I was screened and she maintained all proper precautions which was very nice to see. Then provider PA-C McClintick thoroughly assessed me and provided me with a treatment plan right then and there. He even too extra time to sit and explain to me the pharmacological process and provide excellent patient education and discharge instructions. I am very pleased with the clinic, the level of courtesy and respect and professionalism. 10/10 recommend. Oh and the wait time was very short!

I've had mixed experiences here. They've taken their time and been very thorough. More so than most…read moreplaces I've been. So for a lot of people, this could be a great place to go. On the other hand. They let me pay out of pocket one year and say it was against policy the next year when I had the exact same insurance. Which is extremely odd to me. My insurance is Medi-Cal.

They only accept appointments request via the website and the website only allows to see 2 (TWO)…read moredays ahead! People work and need to schedule a visit a week in advance in order to take time off work. Not at all smart nor user-friendly. I will find another provider.

the minute clinic is now closed at this location. cvs needs to update people and let them know…read morethat there are now NO minute clinics left in santa clara county.

Very bad Physician (at least the one we saw). People are taking a risk with their health by seeing…read morethis physician here. Went there for a quick standard test. We were told that the result is positive and were asked to take additional tests. When we asked her to explain the test result, she asked us to find it from Google. The physician was rude, biased, stereotyped and made racial comments towards my race. Anyways, we immediately took an emergency appointment at our local hospital, and it was confirmed by a professional doctor that the result is negative. I will never ever go to Minute Clinic. this was the first time and it is the last time.

I hate this place..so freakin slow service. I waited 3 hrs for the dr to me I'm ok...so pathetic.read more

Regarding prescriptions, their copay has reached a point where it pays to shop around. For us, 5…read moreout of 6 prescriptions are cheaper by going to alternative pharmacies. Kaiser even told me that if I want to go to a different pharmacy, I do not even have to get a hard copy - just go to your preferred pharmacy and have it transferred. Also, be aware that the OCT things in their pharmacy tend to be overpriced - from our experience, Costco is much cheaper (eg: try pricing loratadine, aka Claritin). It won't matter to us though, because after over 30 years with Kaiser, we'll change plans later this year.

Extremely rude office staff. For my visit I requested the amount that would be billed to my…read moreinsurance and also for various panels. The office manager (and other office workers) behaved as if my question was crazy. Office manager specifically told me that she did not know what codes are billed, I could call billing (she would not), but that billing wouldn't be able to tell me until after they actually send a bill to my insurance. Not only unhelpful - but even the manner with which they delivered the message was extremely rude. I believe they likely are in violation of No Surprises Act and other CA laws designed to protect patients - but I needed medical services at that moment. I would not go here again.

Wall in wait both times wasn't bad. About 25 minutes. I think I was seen once by a PA and once by a…read moredoctor. Both were knowledgeable and super friendly. I was glad randomly ran into this place. Would recommend.

Easy to make appointment online, although description of services could have used additional…read moredetail. However, on-site staff were kind to not charge me after determining that they cannot provide me with the services that I needed and were also helpful in recommending alternative options.

From the owner: MinuteClinic® in SAN BRUNO is a healthcare clinic offering patient services 7-days a week. Our…read morehealthcare services range from screenings, vaccinations, physicals, sinus infections, bug bites, TB testing, splinters, pink eye, flu shots, ear infections, STD testing and treatment, mental health counseling, and much more. MinuteClinic providers are board-certified and trained to provide you and your family with the care you need. If you are feeling too sick to come into your local medical clinic, you can schedule a virtual care appointment and receive a consultation from the comfort of your home.

Would give 0 stars if I could. I called to ask about…read morefollow-up care after an ER visit while I'm still waiting for my Medi-Cal to be approved. Before I could even finish explaining, the person who answered cut me off and said, "that's an ER visit," in a very dismissive tone. I tried to clarify that I had already been to the ER and needed follow-up care, but instead of listening, I was met with rudeness and ultimately hung up on after expressing my frustration. This was extremely unprofessional and disappointing--especially for a place people rely on for medical help. Basic communication and respect should be the BARE MINIMUM . I never feel the need to leave reviews but I don't want others to have my experience. Seek elsewhere

I went to this urgent care after a car accident and scheduled an appointment online. I received a…read morecall from the front desk to confirm my visit, but I was told I needed to have an insurance adjuster already assigned and all paperwork completed before I could be seen. Since the accident had just happened, I did not yet have an adjuster or claim fully set up. I explained this, but I was still told it was their policy and I would not be seen. As a result, I was turned away and had to go to another clinic. I understand clinics have billing policies for auto accidents, but it was surprising and frustrating to be denied medical evaluation immediately after an accident due to paperwork that is often not available the same day. I'm sharing this so other people involved in accidents know what to expect before going here. scheduled an appointment online. I received a call from the front desk to confirm my visit, but I was told I needed to have an insurance adjuster already assigned and all paperwork completed before I could be seen. Since the accident had just happened, I did not yet have an adjuster or claim fully set up. I explained this, but I was still told it was their policy and I would not be seen. As a result, I was turned away and had to go to another clinic. I understand clinics have billing policies for auto accidents, but it was surprising and frustrating to be denied medical evaluation immediately after an accident due to paperwork that is often not available the same day. I'm sharing this so other people involved in accidents know what to expect before going here.

I've gone here for a very long time every staff never here gives a great care to their patients…read more And since I've been here for a very long time I've seen the amount of people who truly care for their patients. They had art painting classes to reduce stress for the elders and it's was beautiful to see how they infect with our Latinx Community so well. The care is always good. Sometimes if you truly don't like it they always give you suggestions on either switching doctors or referrals. So it's never an issue.

Awesome treatment by Rae and Grace!…read more Went to CVS Minute Clinic on 5/25 and 5/27 for TB skin test and read, after my doctor sent me that they were out of tb shots. So I went there on Tuesday, Rae greeted me and did what she had to do for Tb procedure. She also reminded me to check with my insurance if they also covers for cvs minute clinic treatment, which they do cover. Two days later, Grace greeted me for TB read, and she helped me going through all the docs needed for claiming the insurance. Basically, before you were seeing by the NP (Nurse Practitioner), you have to sign in from the touch screen computer located outside. You can also fasten the procedure by having this online at home. Then you will get a number. Waiting area is not that big, only have 4 chairs. They don't have buzzers to call you while you wait, so just wait in the waiting room, don't roam around in cvs otherwise you're gonna miss your spot. This minute clinic is great for people who don't have insurance, or just to get quick immunizations or flu shots. So glad to have this in my area. Thanks Rae and Grace!

I made an appointment online and went in for my check up. The staff nurse there was good. I'd…read morerecommend them for an easy and smooth experience.

Recently, I had two foot surgeries at the Santa Clara Kaiser. I wanted to congratulate Kaiser for…read morechoosing Dr. Bui at its Podiatry department. Dr. Bui operated on both of my feet so great that only the day after surgery I had slight pain and that was it! As of the second day, I was able to walk around without any pain or discomfort. For my first procedure he gave me various painkillers, anti inflammatory, ... Not only I didn't find the need to take them, for the second procedure I asked him not to prescribe me any medications as I wouldn't need any. To me, these were magical procedures. If I had not experienced this on my own, I wouldn't believe anyone's advice! I feel lucky and grateful for being referred to Dr. Bui by my nephew. Dr. Bui is also my sister's specialist as well yet referred by my nephew. Now, we have an outstanding family doctor. Appreciate it Dr. Bui!

Very disappointing experience at the Kaiser Permanente Santa Clara Laboratory, Department 168 on…read morethe 1st Floor. My young son has Down syndrome, is nonverbal, and experiences severe anxiety with medical procedures. Despite requesting a private room to help reduce his distress, we were required to remain in the main laboratory area for his blood draw. The procedure became increasingly traumatic as he cried, struggled, and became overwhelmed. After the blood draw, he removed his bandage due to sensory distress and began bleeding down his arm and onto the floor. While he was visibly upset and actively bleeding, assistance was not provided as quickly as it should have been. I expected greater compassion, appropriate accommodations for a child with developmental disabilities, and a more trauma-informed approach to pediatric care. Instead, the experience felt rushed, stressful, and unnecessarily traumatic for my child. I hope Kaiser reviews its procedures and staff training for working with pediatric patients and individuals with special needs.