Highly recommend! The establishment was clean. The medical staff provided excellent service. Betsy,…read moreTayla, and Chris were very accommodating, knowledgeable, and pleasant! Came in with a cut finger and was seen immediately. Since I was a cash patient, they helped weigh out options for the wound. Thank you again Betsy, Tayla, and Chris!

awful place pls don't come here! didn't get her name but one of the nurses/doctor was pressed…read morebecause i was referred to go to them from another clinic bc of a headache i was having from a dog hitting me on the face. like if you didn't think i need any tests done then you could've said it more nicely like my bad g for wasting your time, maybe she was pressed bc she knew they weren't gonna get any money for my case. she was all there hooting and hollering with her eyes almost bulging out of her face saying i just seemed scared like ho i've been working with dogs for 3 years like tf you mean i seemed scared?? yea probably cuz you was being all rude MAYBE THATS WHY I WAS SCARED ANYWAYS i fr just wanted to get a drs note like damn why is it so hard to just get that nowadays just bc i'm having a headache! only nice person there was the girl with pink glasses, girly run away from them while you can

My wife cut her finger cooking and it was fairly deep so we decided to go to the urgent care…read more Prompt attention, very short wait. The PA and nurse were great and explained everything they were doing and how to take care of the wound. Highly recommended

I don't know how this place gets so many stars anytime I've had any dealings with them it's been…read morevery inconvenient. Twice now I've tried to use the app to login and spent 30 minutes inputting the information in a redundant cycle only to get frustrated finally and to call them and they say oh we're only taking walk-ins. Well maybe post that on your app? Why waste peoples time's especially when they don't feel well. The response from the employee was well I don't have control over the app. My response to that is notify someone who does. And then they call/text you repeatedly about the past appoint that you made in the app but they had no record of. SMH

I found this place on google due to having an unexpected emergency. My wait time was less than 5…read moremins. The staff is very friendly and helpful! The clinic itself was clean and everyone had mask on. The doctor gave me a few recommendations to cure my finger and wrote me a prescription. Hopefully, I won't have another emergency but if I do this will be my go to place.

I recently suffered a compound open ankle fracture due to an accident caused by a driver who ran a…read morered light. A week into my recovery, the wrap covering my leg from knee to toes began to come loose -- something my doctor said could be carefully re-wrapped, but which would be extremely difficult for me to manage on my own due to the extent of my injuries. I came to OnPoint, expecting to receive a few minutes of basic assistance and was stunned when the clerk conferred with the medical staff and informed me that re-wrapping is "not something they get involved with." When I said that I found it hard to believe they would prefer I go home and attempt this myself rather than offer minimal help, I received only a shrug. Since I can't drive myself -- it is my right ankle that is broken -- I had to arrange to be be taken to AFC Urgent Care on Weslayan, where the staff took a few moments to assess my situation and re-wrapped the loosened area without hesitation. They even invited me to return if the wrap should come loose again before my follow-up appointment. I understand urgent care facilities have limitations, but refusing to spend five minutes assisting a patient with a serious fracture -- particularly one who cannot simply drive herself elsewhere -- reflects poorly on this practice. I won't be returning and wouldn't recommend OnPoint to anyone in a vulnerable sitution.

I'm so grateful to have come here today. Every staff member was kind, professional & caring. I'm so…read moreused to the front desk staff being rude & lacking not only professionalism but customer service. The lady at the front desk had a smile on her face & was genuinely kind to me. An immediate good first impression. Then the nurses & dr followed. The dr (I believe her name was Kristen but not sure) listened, was attentive, friendly, genuine & caring. I will definitely be coming back here if I ever need to. I am very appreciative, thank you all.

I wish I could give a 0 star. It gave my wife a wrong diagnosis! We did not see any doctor there,…read morebut just a nurse practitioner.

I had a MVA earlier this year. The staff (Gabby and Kevin)in the Physical Therapy section are…read moreprofessional and accommodating. Everyone works well together. Dr. Navid Nic has been informative, kind and thorough about my recovery. Thank you

This place is a fucking joke they cancelled my date for surgery a week before surgery right after I…read morepaid saying I have missing paperwork which isn't true everytime I talk to them there's a different reason now I'm trying to get my refund and there trying to keep 1000 of it I knew about the non refundable deposit but I shouldn't have to pay a cancellation fee when there the ones who cancelled on me

I have been under the care of Dr. Zeeshan Iqbal Shaikh for over a decade, and his expertise across…read moreinternal medicine, neurology, psychiatry, pathology, and metabolic disorders is truly exceptional. He brings vast experience in urgent care and emergency medicine, and even minor surgical procedures are handled with precision and care .I recently benefited from one myself. Dr. Shaikh is professional, compassionate, and attentive to patients of all ages and backgrounds, including children and the elderly. His multilingual skills and collaborative approach make him an outstanding physician who consistently goes above and beyond for his patients.

Waited over 30 minutes to be told that they don't do children immunizations and that they only do…read moreit for adults only. If you don't do it, take it off your website. I've attached a screenshot of the website. This isn't the only problem I've had with this clinic. I've been here multiple times and the doctors don't have good bedside manners. Also, they prescribed me something that would have harmed my baby when I was pregnant. I never took the meds and went to a different doctor. I've only gone here when I really needed to see someone on the fly. Will probably be my last time going here.

The people working in there are really nice , the doctor was nice and everyone else was also really…read morenice

If I could give zero stars I would. They admitted that they lost my appointment and would not let…read moreme walk in. The practitioner was very rude.

You will never get an actual person on the phone. It gives you 20 options and u still will not get…read morethrough to anyone that works in clinic or scheduling. Tried calling District office to file a complaint and same issue their, no one answered their phones. The only people who answer's their phones is Pharmacy. My Specialist was trying to reach them several times and could never get through. My Specialist even told me they had same problem with previous patients. Instead of investing in Lobby Comercials and podcasts that no one listens to, that money should be invested in phone operators who can answer pts phone calls. I will be filing complaints with these agencies about their poor customer service.

I have been going here for years and this place has gotten so bad. "You're more than just a number"…read moreMY ASS. I called for my appointment for the end of September. I could not make that appointment because I have a job that is very demanding. I called to reschedule. They could get me in October 21st. Almost a month later! I had two appointments back to back. On with the social worker and one with the doctor. I only received ONE call reminding me of my appointment at 11:45. I arrived at 11:33. The lady said I missed my appointment with the social worker at 11. I told her I only recieved one reminder call for 11:45. She then walked back to speak with the social worker then came back saying "oh sorry the social worker canceled. You'll have to reschedule". This is unacceptable. I only received the one reminder call. I have already had to wait almost a month to reschedule the first time. I am out of medications and unfortunately I need all 3 to LIVE. This place has gotten so bad and not accommodating at all. Did she just want to go on her lunch or what?

I had a disappointing experience with this office regarding billing practices. During my visit, I…read morewas charged for tests that I did not authorize and that were not clearly explained to me beforehand. At no point was I informed about the necessity, cost, or purpose of these tests, nor was I asked for consent before they were performed. This lack of transparency is concerning and, in my opinion, unacceptable in a healthcare setting where patients should be fully informed about their care and any associated costs. When I followed up to address the issue, I did not receive a satisfactory explanation or resolution. Patients should not have to deal with unexpected charges for services they did not agree to. I recommend that anyone visiting this office ask detailed questions and confirm all procedures and costs in advance to avoid similar issues.

I made an appointment through ZocDoc for a suspected broken finger. I filled out all the insurance…read moreinformation and their intake form. I got a notice the next morning that they needed to talk to me about my appointment request. They called me while I was in a meeting, though it only rang 2-3 times with no voicemail left to indicate what additional information was needed. I attempted to call them back twice to discuss the issue and no one answered and there was no voicemail box for me to leave a message so they cancelled my appointment. It's incredibly frustrating and disappointing to make an appointment for an issue and the office not answer multiple call attempts to resolve an issue that is unclear in the first place.