Stopped by at 7:50pm with a sick toddler. The lady at check-in was very nice, but they said they…read morecould not see us because the doctor was refusing care because it was so close to closing time at 8pm. There were three people in waiting list. Seems like the doctors were more concerned about their Saturday night plans than their quality of care. Would not use this urgent care in the future.

If you're in the Heights, this is a great location!…read more You can book appointments (same day) online and fill out all the paperwork online. There was a visiting NP when I went in, very nice and great bedside manner. Overall, you're in and out quick with no hassle.

once again they charged my card when I had no knowledge and they did not send a receipt even. I…read morehave a letter from BCBS and the TDI that I met my out of pocket max and I owe nothing for the dates of service. this is FRAUD

Made an appointment to come here after work during a weekday evening. Check-in at the front desk…read morewas easy. There seemed to only be one doctor there at the time and she was busy tending to a patient when I walked in so my appointment ran about 10 minutes late. The physician was friendly and assessed and treated me quickly. I only came in for a minor dog bite so she cleaned me up quickly and prescribed me antibiotics and I was on my way. This is a great location for me as it is near my home and there is a huge parking lot as well. Definitely recommend this place for minor illnesses/injuries.

I called ahead and they gave me an appointment for 10 min later! Fatima at the front desk was…read morefriendly, sweet and efficient, Irenice The LMRT was welcoming, personable and excellent at giving injections!! (Didn't feel a thing!) Guillermo, the NP was professional, easy going and friendly, did an excellent history and examination and discussed all of the options thoroughly for my treatment. Would very highly recommend this Urgent Care!

Today I went to get an IV. I wanted to use the app rewards (that they previously told me to sign up…read morefor and that they advertise all over the office). But because I was on an old membership system (that they haven't transitioned over and reconciled with their new system) then they informed me even if they could add my membership to the new system that if you have membership you CANNOT use the app rewards because that would be too much of a discount. They then asked if I wanted to cancel my current membership to be on their new system and I'd have to pay my membership cost again even though I already paid this month. As I don't think it's my job to switch my membership over when they changed systems I told them I'd wait until they could do it themselves. After all this I still decided to get an IV because I've been feeling under the weather. Usually they do the iv insertion in the relaxing iv rooms but today they brought me into a back room. When I told the girl my preferred arm she gasped and said your veins are so tiny. She then requested to use the other arm because she couldn't find the vein in my preferred arm. She then stabbed my arm and missed the vein. She tried to wiggle the needle around in my arm (it feels as awful as it sounds) and then said oh nope this one won't take. I then politely told her I was done and wanted to leave. She didn't nor see me experience or capable of finding my veins ... which was not reassuring. I do have small veins but I've never had an issue like this before. On top of feeling sick I wasted time figuring out their new system only for them to be unable and unqualified to give me an IV. I would not recommend going here and plan to cancel my membership. The last thing you need when you are sick is a sore arm from a failed IV

Quick, Professional, Friendly, Explains things. Love them. My daughter is very comfortable with…read morethem.

I recently suffered a compound open ankle fracture due to an accident caused by a driver who ran a…read morered light. A week into my recovery, the wrap covering my leg from knee to toes began to come loose -- something my doctor said could be carefully re-wrapped, but which would be extremely difficult for me to manage on my own due to the extent of my injuries. I came to OnPoint, expecting to receive a few minutes of basic assistance and was stunned when the clerk conferred with the medical staff and informed me that re-wrapping is "not something they get involved with." When I said that I found it hard to believe they would prefer I go home and attempt this myself rather than offer minimal help, I received only a shrug. Since I can't drive myself -- it is my right ankle that is broken -- I had to arrange to be be taken to AFC Urgent Care on Weslayan, where the staff took a few moments to assess my situation and re-wrapped the loosened area without hesitation. They even invited me to return if the wrap should come loose again before my follow-up appointment. I understand urgent care facilities have limitations, but refusing to spend five minutes assisting a patient with a serious fracture -- particularly one who cannot simply drive herself elsewhere -- reflects poorly on this practice. I won't be returning and wouldn't recommend OnPoint to anyone in a vulnerable sitution.

I was seen immediately and treated with great care. Dr. Thiago Halmer and nurse Jordan were both…read moreextremely attentive and supportive.

Came here for food poisoning since all the urgent cares were closing soon or already closed. They…read morewere able to get me in right away not a super busy emergency center. Everyone that helped me here was super friendly. I posted a picture with all of their names. My RN Bill was amazing. You can tell that they really like what they do. Even the doctor had great bedside manner. Hopefully, I don't have to come here again or anytime soon, but if I do, I know exactly where to go lol thank you to the staff!

I'm incredibly grateful for the care I received at AFC Urgent Care…read more After being sick for several days with what started as a cold, I initially visited another urgent care clinic (a different company). I was diagnosed with a viral upper respiratory infection and was only advised to use over-the-counter remedies like Tylenol, throat spray, and Flonase. Unfortunately, my symptoms continued to worsen over the next few days. By the time I decided to go to AFC Urgent Care, my condition had progressed significantly. The congestion had moved into my chest, I was experiencing severe coughing fits that made it difficult to breathe deeply, my body was extremely achy and lethargic, and I had developed wheezing and what felt like bronchitis. From the moment I walked in, the team at AFC took my symptoms seriously and addressed every concern with care and urgency. Because my blood pressure was elevated, they even performed an EKG to rule out any heart issues. They also ordered a chest X-ray to make sure I didn't have pneumonia since my lungs sounded concerning and I was wheezing. They treated me immediately with a steroid shot in the office and sent me home with a comprehensive treatment plan that included a steroid pack, a Z-Pak antibiotic, an inhaler, and prescription cough syrup to help with the severe coughing and difficulty sleeping. What stood out most was how every single person I interacted with -- from the front desk staff to the nurse practitioner -- treated me with genuine compassion and professionalism. They listened, thoroughly assessed my condition, and made me feel truly cared for. I left feeling confident that my concerns had been taken seriously and that I was on the right path to recovery. Thanks to their prompt and thoughtful care, I'm now improving and finally on the mend. I've been to this AFC location several times over the years and have always had great experiences. I recently moved and tried a closer urgent care clinic, but after that experience I will gladly drive the extra 10 minutes to come back here. The level of care and attentiveness from this team is absolutely worth it. Thank you to the entire staff at AFC Urgent Care for the incredible work you do and for helping me feel better. Your dedication truly makes a difference.

Managed to tear something in my shoulder in my sleep so made an appointment online for first thing…read morein morning. Check in was easy and receptionist was friendly. Dr was knowledgeable and kind. Was able to get an X-ray to rule out anything broken plus a shot for inflammation and pain. Feeling much better today with script for rest of week. Was in and out in about an hour & half.

I recently visited CareNow Urgent Care after dealing with a cold that had not improved after…read moreseveral days. At the time, I was experiencing symptoms that felt like an upper respiratory illness -- congestion in my nose and sinuses, throat irritation, dry coughing, and swollen lymph nodes. I went to urgent care hoping to get treatment that might help prevent the illness from getting worse. The staff were friendly and professional throughout the visit, and I do appreciate that they took the time to test me for both the flu and strep throat. Thankfully, both tests came back negative. After the evaluation, I was diagnosed with an acute upper respiratory infection and was prescribed Flonase and advised to use over-the-counter medications such as Tylenol and Ibuprofen along with fluids and rest. However, I left the visit feeling somewhat disappointed. I had come to urgent care specifically because my symptoms were not improving, and I was hoping for treatment that might help stop the illness from progressing. When I asked about stronger medication such as antibiotics, I was told the illness appeared to be viral and that antibiotics were not necessary. While I understand the reasoning behind taking a conservative approach, in my case my condition unfortunately worsened significantly over the next few days. The congestion moved into my chest, and I developed severe coughing fits and breathing discomfort. When I later visited a different urgent care clinic, they treated me with medications including steroids, antibiotics, an inhaler, and cough medicine -- which finally helped me start improving. Because of that experience, I can't help but wonder if a more proactive treatment approach earlier might have helped prevent my illness from getting worse. Again, the staff at this location were courteous and professional, and I do appreciate the testing and initial assessment. However, since my symptoms progressed significantly after this visit, I unfortunately don't feel confident returning to this clinic for future care. My hope in sharing this feedback is simply that providers take into consideration that every patient's body and immune system responds differently, and sometimes people seek urgent care because they need something beyond standard over-the-counter recommendations.

On January 11th I went to CareNow Urgent Care -River Oaks on W. Gray St after burning my hand while…read morecooking. I couldn't take my hand out of a big tumbler of water because the pain was unbearable. The waiting area was completely empty and after giving my info and making my co-payment I still waited another 20 min. Once they called me back and took vitals and directed me to an exam room I saw a very nice NP who proceeded to exam my hand- I told her it was extremely painful and asked if she could put something on it for the pain. Unfortunately there was nothing she could do about the pain, but said she would prescribe a topical pain reliever/ antibiotic cream. She did put a thin sheet of antibiotic on it and wrapped it- which made it hurt worse. She said it was 2nd degree burns and that I should cut off the dead skin once the blisters popped and to keep it clean to avoid infections. This is all 4 fingers, my thumb and part of the palm of my left hand. The NP gave me after care instructions and said she would call in the prescription. I told them which Walgreens I wanted it sent to and left to pick up the prescription. When I arrived at Walgreens I went thru the drive-thru pharmacy, but they hadn't received the prescription yet.. so I called CareNow Urgent and asked if they phoned in the prescription and to confirm the location of the Walgreens. They sent it to a different Walgreens, but said they would send it to the one I requested right now. Meanwhile, I went inside and spoke to the pharmacist he said they hadn't sent anything- so I asked if he could call them because they were going to be closing soon. The Walgreens pharmacist took the info from them over the phone and filled it right then and there. When the pharmacist gave it to me he said the tube was small and the directions said to apply twice a day for seven days and that I wouldn't have enough to do it as they prescribed. I was in excruciating pain and just wanted to get the pain cream on it! I called the CareNow Urgent location today Jan 12th and asked if they could call in another tube today and was told I would have to come back in and be re-examined for them to prescribe more. I told the receptionist that i didn't have another $75 to come in and asked what were my options? She said she would go back and talk to the health provider, Jeff- to see what he says. No call back! I went to this location seeking urgent medical attention for a second degree burn all over my left hand. I paid my co-payment of $75 and they took my insurance information to bill them the rest. They didn't have any of this cream for burns in stock at CareNow to assist/treat patients. The NP applied antibiotic on the burns. The NP who treated me was very nice, but unfortunately didn't know how to dose out the proper amount of a medicine she prescribed. So here I am after seeking their services with a prescription with instructions saying apply for seven days twice a day, but I'll probably be out of the cream after tomorrow or the next day. So I can't complete the care instructions they prescribed because they won't call in the proper amount of medication. I even asked if they could call and speak to the pharmacist that filled the prescription and told me is wasn't enough.

I've seen PA Aimee, PA Avery, and Dr Mora. All WONDERFUL. Since discovering Core Primary about a…read moreyear ago, Aimee has helped me care about my health. I've lost weight, quit smoking, learned to handle my stress. I have an HMO due to being unemployed from Covid, and only having a few insurances to pick from in the market place, and they have helped navigate the complexities of referrals and have always been quick to help when I need it. 10/10 place. I absolutely love Core Primary.

"I was referred here for a herniated disc. The provider offers only spinal injections and declined…read moreto discuss any alternative or comprehensive treatment options when I asked. I also don't believe my referral notes/records were reviewed by Disiree. I left without a clear plan and would have appreciated a discussion of the full range of options for my condition besides prescribing me opiods then stopping without weaning me off. Then refusing to give any options or help when i begged the office.

Dr. Hayley Nguyen is still the best! She's super thorough and caring. I've never had to wait long…read morefor my visit. She has blood draws in office also so no traveling to another location to get that done. She uses a portal after the visit to communicate results and next steps. I especially like that during her visit with you, she really takes the time to listen. It doesn't feel like she's just wanting to get you in and out to move onto the next. Her notes are super thorough as well! I had a gap in coverage due to being laid off and when I came back in, she just picked right back up where we started. I highly recommend still! She's the best!

Dr. Nguyen is an absolute delight. Her bedside manner is unmatched and she goes out of her way to…read moreunderstand what your needs are and to develop an appropriate treatment plan. As a new patient, I was able to get an appointment next day! As someone who works in the healthcare space, this is virtually unheard of. While her receptionist could use a little more training on customer service and not having a flat affect, the overall experience was fantastic. 10 out of 10, would recommend Dr. Hayley Nguyen.

If I could give 0 stars, I would. My mother had an appointment today, but unfortunately, the…read morereceptionists were extremely rude and unprofessional. They questioned her about private and sensitive information loudly, in front of others, making her feel very uncomfortable. Despite her attempts to explain, they refused to listen and dismissed her concerns. Gissel was particularly disrespectful and even refused to allow her to keep her appointment. Another young woman at the front desk continued to make rude remarks without giving my mother a chance to speak. It's extremely disappointing and discouraging to witness staff members show such little care or compassion for a patient's well-being. My mother had been waiting for this appointment, yet they loudly accused her of not having the money to pay, even though she was prepared to cover the cost. Their behavior was completely unacceptable and disheartening. They were extremely neglectful and unprofessional people Giselle Cepada , Kimberly , && a young middle eastern lady.

I have beeen trying to get someone to call my home for 3 weeks. This is no way to do business …read more This company do not reture calls. Now this company is trying to charge me for a bill that Ryan White payed for. I am going to see if i need legal help to get some help to help me