Were do I start. I have no complaints about the service that was given to me but when it comes to…read morethere billing department an F-. I was being billed when they were supposed to be billing the VA. Per the lady who was in charged of billing, she keep telling me that VA was supposed to provide an authorized number. If it wasn't for Eliza who is a medical assistant there, I don't know what I would have done without her assistance. After months of going back and forth with the lady in charge of billing, Eliza took the time to help me out to resolve my problem. Was not her job to resolve my problem but with one call, she resolved it by obtaining the authorization numbers that I needed. Eliza has gone above and beyond her job description and she should be rewarded with a raise or a letter of appreciation from her management team for being an outstanding person.

I came in for a reoccurring problem that I had previously been put on steroids for. The woman came…read morein , steamrolled me and did not allow me to speak at all. By the time she finally asked me what I thought, she had her hand on the door and was halfway out of the room. I don't even know who this person was that I'm complaining about because she never had the courtesy to introduce herself. By the end she wanted to set up a telehealth meeting to be seen the next week, although "she doesn't think there is anything". They set up an appointment and then after I left the office, they cancelled the appointment online. All in all, they were unhelpful and didn't listen to me and then also sent me 12 emails overall! I would never use this place again.

Extremely rude office staff. For my visit I requested the amount that would be billed to my…read moreinsurance and also for various panels. The office manager (and other office workers) behaved as if my question was crazy. Office manager specifically told me that she did not know what codes are billed, I could call billing (she would not), but that billing wouldn't be able to tell me until after they actually send a bill to my insurance. Not only unhelpful - but even the manner with which they delivered the message was extremely rude. I believe they likely are in violation of No Surprises Act and other CA laws designed to protect patients - but I needed medical services at that moment. I would not go here again.

Wall in wait both times wasn't bad. About 25 minutes. I think I was seen once by a PA and once by a…read moredoctor. Both were knowledgeable and super friendly. I was glad randomly ran into this place. Would recommend.

This is the list disgusting "medical" facility I have ever seen…read more There's blood on the floor in this room. The footstool here has never been cleaned, not even in a cursory way. The nurse who did intake had zero bedside manner. Do sick people deserve filth encrusted waiting rooms? Do not go here unless you want to risk getting even more sick.

I *like* this place. Long story short: came here a while back to get a possible broken rib…read morediagnosed, from playing hockey. They ordered x-rays, couldn't see anything major, although it might have been a hairline break. All good. They had a sign out front, that they could do std/typical personal care physician stuff. I like my doctor at Sutter, but it takes months to see her. Here, I got an appt within 2 weeks. They ordered the expected labs, and I really liked the whole experience. I knew I was pre type 2 diabetic, but my a1c number was fine, which previous to Sutter, Kaiser never looked at. They only ever looked at that day's mg/L or whatever the units are, the one that's supposed to be less than 100. I also have borderline high blood pressure, but they had measured it a few times here, and I had some previous numbers I showed him too. All good, don't need to be on medication. I had Mathew Felix. Not on purpose, but I asked him about a whole bunch of stuff, and from his answers, he was not only quite knowledgeable, but I could tell he still reads about all this to stay up to date. That is AWESOME! So this Urgent Care and Matthew is my new personal care physician.

I scheduled a minute clinic appointment and when I arrived, minute clinic was no more. The…read morePharmacist's Brian assisted me with my vaccination and the service was managed well, despite the overwhelming responsibilities to cover minute clinic appointments as well! The visit was quick and the care quality was excellent!

I was really impressed with the service for shingles vaccine and other ones. Fast, easy to…read moreschedule and safe.

I've been here MANY times! I've always received good care…read more Several months ago I became acquainted with a Nurse Practitioner named Natalia. She's thorough, caring, respectful, and shows sincere concern and interest in what brings you in to seek treatment!!! I can't say enough great things about this WONDERFUL Nurse Practitioner!!! Did I mention, she's as beautiful on the outside as she is on the inside!!

I never felt so disrespected on my visit to this clinic. I go to this clinic in regard to…read morebloodborne pathogens and during my visit the doctor used Chat GPT? Later being referred some tests and to go see my primary care area. Where are your expertise and knowledge gained from years of experience? Need an urgent care area? then don't go here. THIS PLACE Deserves a 0 Star!

Easy to make appointment online, although description of services could have used additional…read moredetail. However, on-site staff were kind to not charge me after determining that they cannot provide me with the services that I needed and were also helpful in recommending alternative options.

From the owner: MinuteClinic® in SAN BRUNO is a healthcare clinic offering patient services 7-days a week. Our…read morehealthcare services range from screenings, vaccinations, physicals, sinus infections, bug bites, TB testing, splinters, pink eye, flu shots, ear infections, STD testing and treatment, mental health counseling, and much more. MinuteClinic providers are board-certified and trained to provide you and your family with the care you need. If you are feeling too sick to come into your local medical clinic, you can schedule a virtual care appointment and receive a consultation from the comfort of your home.

Nurses and front desk staff are very lovely people. However physician Shabnam made me feel…read moreincompetent after forgetting instructions she swore she had told me a week before. I do take responsibility for that, but the way I was spoken to was incredibly rude. She also wanted to send a culture out that she was "pretty sure" my insurance will cover because it usually does. I now have to pay $300 out of pocket for that test. I have had good experiences with different doctors here before but I will not be returning after this experience.

The lady at the front desk was extremely rude. Every sentence she uttered was with a tone that…read moreconveyed her annoyance and was very condescending. I had a good mind to walk away but I figured their clinic was empty and I would get my turn soon, whereas I might need to wait longer at a better place. Since this was my first visit there, I wanted to see how the doctors were. The PA who I met was polite and competent. But I am not sure I will go back again to this place.

I've had mixed experiences here. They've taken their time and been very thorough. More so than most…read moreplaces I've been. So for a lot of people, this could be a great place to go. On the other hand. They let me pay out of pocket one year and say it was against policy the next year when I had the exact same insurance. Which is extremely odd to me. My insurance is Medi-Cal.

They only accept appointments request via the website and the website only allows to see 2 (TWO)…read moredays ahead! People work and need to schedule a visit a week in advance in order to take time off work. Not at all smart nor user-friendly. I will find another provider.

Stopped by around 2:30 for a walk in and the team was very friendly and professional. I was in and…read moreout quickly and was able to get the help I came in for. Perfect service 10/10 Note: make sure to park at the Safeway parking it's super close to the walk in center and you can validate your parking if you grab a snack on the way back.

i got a uber ride over here just for them to be closed. it doesn't make sense - their hours are…read moreposted online AND on their own storefront as open everyday 11-7pm, but they were closed when i went at 11:30am on a monday. i would have waited around if i didn't call the operator for her to tell me they wouldn't be open at all that day. super unprofessional

Pls close this location if you are not able to perform the service. What a disaster. Staff is…read morecareless, there is only one doctor and she misdiagnosed me. You can't have any follow up questions. Why do you keep this location open and waste everyone's time and money.

would give zero stars if I could. I watied for over 3 hours before I asked the front desk and they…read moresaid my name was somehow moved off the list an hour prior.. no apology, no reason. This is a horrible place