I would like to provide detailed feedback regarding a recent experience at PostalAnnex, as what…read moreshould have been a simple drop-off turned into nearly two weeks of confusion, rerouting, and unnecessary frustration. On the same day, I brought in two items: 1. A return package intended for the merchant recipient 2. Another package intended for Amazon Both items were dropped off, scanned, and accepted at PostalAnnex. However, both were mishandled: * The return package meant for the merchant recipient was incorrectly delivered to Amazon. * The package intended for Amazon was somehow delivered back to my home instead of to Amazon. These were two separate items, dropped off at the same time, and both ended up at completely wrong destinations, something that should never happen. What made the situation significantly worse was the complete lack of support from PostalAnnex once the issue surfaced. When I contacted Sanjay, I was not offered any assistance, investigation, or sense of accountability. Instead, he immediately distanced himself from the situation and sent me the following message: "The drop off service is offered as a courtesy to our customer. The packages are handed off to the respective carriers. Please file a claim online at usps.com. We do not insure the drop off package's contents or value. The receipt itself has the terms and conditions." -- Sanjay This response was dismissive, particularly considering that both items were scanned and accepted at PostalAnnex, a step customers trust precisely because it is supposed to ensure accuracy and responsibility. When I spoke with USPS, I was told the matter needed to be addressed by PostalAnnex, since that is where the items were physically processed. Yet PostalAnnex declined to assist in any way, leaving me stuck between two parties, each redirecting me to the other, with no ownership taken by the location that actually handled the drop-off. The only support I received throughout this ordeal was from the customer service representative at the merchant recipient, who had no obligation to help but still guided me through the situation and helped ensure a resolution. What should have been a quick, routine drop-off turned into a lengthy, stressful, and avoidable two-week ordeal. I want to highlight one important caution for other customers: PostalAnnex's receipt contains terms and conditions stating they do not insure or take responsibility for drop-off items. Most customers likely overlook this, but based on my experience, it is something everyone should read and understand before trusting this location with packages that matter. I genuinely hope PostalAnnex takes this feedback seriously and improves accountability, training, and overall support, especially when errors clearly originate at the drop-off point.

This is the worst place you can use to send your items anywhere! They are not trust worthy. I…read moremailed a box with them and was sent back to me twice. I would have to go every day so they can return my money which was $215 and they said they were not going to refund me. The owner told me to get out of his store and to shut up! They are not professional at all. Please stay away from this place and go to the UPS next to TJ Maxx they are very professional there and nice people.

So glad I went with The Print Shop for our wedding invite suite! I wanted something super simple…read moreand in our wedding colors, and Vivek was outstanding. He brought our drafted invite to life on amazing quality stock, in the exact colors we went over. Vivek is so quick to respond, gives his honest thoughts on changes that we should consider, and ensured that our invites were done in a timely manner. The value was great for what we were quoted with other vendors and online companies for the entire suite. And it was great to go into the shop and actively work with Vivek to proof everything. I highly recommend Vivek and his team for your printing needs!

I love the Print Shop! They are so helpful and accommodating. I asked around to see if anyone…read morecould do a custom designed shirt within days, and they were the only business that could do it!! The quality of their work is amazing!! I wanted them to print up a 60th birthday shirt that I custom designed using my very rudimentary cut and paste skills. They asked if I wanted them to try to make a few design enhancements and it turned out beautifully! I couldn't have been happier! And the recipient of the gift loved his custom designed shirt that was made just for him!! This family business goes over and beyond to help with your project. Thank you, thank you for all your help!!!

Pretty sure they paid to hide or delete my previous review from when they flat out refused to ship…read morea box for me. Went in today only because it was my only way of returning equipment to Spectrum Communications and they told me the WIFI is down so they can't "scan anything". So they have no cellular back up and can't type anything in manually? Either lazy or cheap way to do business. They suggested I drive to the Gilroy store with gas at $6/gallon.

I cannot praise the wonderful people at this store enough. We were an "almost " victim of bank…read morefraud. We was almost robbed of a "lot" money and if the wasn't for the amazing lady who actually located the UPS vehicle and drove out to get it from the truck, We would have been another victim and out a LOT of money! The BEST customer service I have ever had in my life! You can go to any UPS store, but you can't find this kind of service anywhere else! A million thanks isn't enough!

Sanjay and Brandon are the BEST! I had kind of a weird project in which I needed some iron on…read moretransfer prints and just happened to ask them if they had the capability to do them one day. They did and they have a wonderful printer, and it was priced very well! Not only that, but they were also able to print my project straight from Canva. No need to resize or convert! Despite some technical difficulties, Sanjay and Brandon were sure to keep in communication with me through the whole process and managed to get me my order on time - regardless of a few unexpected and out of their control speedbumps along the way. I will absolutely continue using this service and recommend them 100% for iron on printing!

Brandon is Amazing. So great to work with. He got all of my busines and exhibit materials ready…read more He is consciencious and detailed. I just think Brandon is the BEST!

Morgan Hill Print&Copy is amazing!! I went in to see if they could print raffle tickets for my sons…read morefootball team and not only did they do a fantastic job!! They sponsored the team!! They were professional and organized, I will continue to use them for all printing!! Thank you to Carlita & the staff for being a sponsor to the Morgan hill Raiders!! We appreciate you kindness!!!

Rushed in for last minute documentation I needed printed. I came in completely stressed and running…read morelate for an appointment and they put me right at easy and were quick and efficient. Thank you so much!!!

Today I walked into this shop because I had to print a return label and ship something out…read more The worker made the process super easy for me! They had me scan a QR code that led me straight to my inbox on my iPhone, where I was able to add an attachment to print the return label that got sent to me. They printed it out and then had me choose a bag to send my return item. Super quick, easy, and only cost me around $3. They do charge an extra 50 cents to use card. I recommend bringing cash!

The nonstop 5 Star reviews for this wonderful Postal and Printing service depot are well deserved…read more They have this new paper that is made of plastic that is waterproof but also allows you to print full color on it. You can now create your own high quality custom poster prints for anything! $7 for each of my print but I choose XXL door panel size. The color print quality of their monster AI printer machine here is the best I have ever worked with. See examples. Thank you, Post N Print team, for making it possible at the lowest price in the Bay Area.

Everything went well!!! This store has a in house notary which is very convenient for those who…read moreneed to get documents notarized. It has something for everyone of course books, toys, art supplies etc etc. Nice gem in Morgan Hill. Staff is fantastic they are very knowledgeable and helpful. Great place to visit!

Very friendly small business with a wide selection of books, some toys and games, and a few odds…read moreand ends that were interesting (tumbled rocks by the cash register, pens in the shape of wrenches, etc). I will be back. We need more businesses like this one in the Morgan Hill-Gilroy area.

I've been coming to this FedEx location for many years, and the service has always been great--but…read moreTerrance truly stands out. I work in Morgan Hill and live in San Jose, and I make a point to use this location because of him. Terrance greets you the moment you walk in, brings such a positive attitude, and takes the time to help thoroughly with anything you need. He's genuinely a breath of fresh air to work with. I've used FedEx for both personal and professional projects, and moving forward, I'll continue to use this location specifically because of the exceptional service Terrance provides.

I'm gonna start this review by saying the manager who I've dealt with in the past is excellent. The…read moreproblem is she's never there she's floats between stores and so dealing with the staff is the problem. Have placed print orders in the past this would be my fourth time. The same order every time just with an update in the past I've emailed the manager with the updated PDF asking for the same order just with the new PDF updates. Three days ago I sent the email. I heard nothing back. In a way this was not such a bad thing because I had a new PDF this morning so I sent the new PDF. I also sent another PDF with another order that needed to be discussed both at 10:30 this morning. Because of that, I called at 10:45 AM to discuss. They said they were busy and would call me back. I said that was fine. At 6 PM I hadn't heard anything yet, so I stopped in only to encounter the same person I've dealt with in the past when the manager wasn't there unfortunately. I said I emailed my request and you could tell right away. She didn't want to help. She asked what type of this and what type of that and I said I've had this order a few times in the past and she said we have no way of knowing what you ordered in the past. And I said well I've done this before and she said who did you deal with and I said the manager. And she said oh she's working at a different store for the next week. When this has happened in the past, they've called her and she's called me from the other store, but she just looked at me like you're screwed, buddy. I knew this was going nowhere cause she had this. I'm hitting life look on her face when she was helping the customers in front of me. So I told her never mind and walked out. I won't be coming back here unfortunately because of how this whole interaction went. Of course I'm shortening this whole story because it's being typed, but I wanted to give it a little bit of justification. Despite the (manager) being excellent, the service at this location stinks. And looking at the other reviews, that girl is the one I think that is to blame for these other bad reviews. The older gentleman they refer they referred to is actually pretty good as I've seen him helping others in the past and I will give him his dues, but he wasn't there today. I hate giving low ratings. I much prefer to give five stars to businesses. This one is much deserved.

Great service!! Twas the day before New Years and all shops were closed. I called Sir Speedy and…read morethe owner picked up my call. Sorry, we're closed, but "What can we do?" I needed some plans printed that needed to be submitted before the new year. "Sure - bring them down" Not only did I get my plans, but the price was great. Thanks Sir Speedy for helping me get my plans in on time!

Amazing service and prices. I've been so happy with them over the past 5 years. They help you…read morefrom start to finish with better prices on postcard printing than anyone I could find online or brick and mortar.