Brea listened to all of my concerns and tailored my balayage accordingly! She made me feel very comfortable during the process and explained each step in detail. I had my reservations due to my desire to preserve my natural hair color and texture combined with the idea of using bleach to achieve my balayage. The end result felt MAGICAL. Everyone at the salon was friendly, so I'll definitely be recommending mirror mirror to my friends and family! read more

Mirror Mirror Salon - The Grove - Full balayage by Brea! So so happy with my hair, she did an amazing job! - Hair Stylists Near Me - Austin, Texas

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I hate leaving bad reviews but I was not happy with the service I received today.. the customer service was not up to par and what I asked for was not what I was really given. I asked for LONG FACE framing layers and I was basically given layers but not framing my face and it's shorter than I expected. It's also all one length which doesn't look super pleasing.. in the past, my hair always looked more into a v-shape with long face framing layers but it looks more straight across. I also didn't expect my hairstylist to start a service on another client majority of my service while the assistant was doing the job.. there was a huge lack of communication when my color process started so I was a bit confused at one point not knowing I was given a gloss treatment. Hopefully that gets my hair fully back to my natural color but we'll see I guess. I understand hair grows back but I guess it's bothering me so much bc I have my wedding coming up, I expected better customer service instead of silence majority of the timeframe.. I'm not one to make a comment about this in person bc I feel it's rude and honestly there isn't much that can be done at this point with how short my hair is but idk it's just not what I expected. Unfortunately, I don't think I plan on going back and wish there was something y'all could do like get a refund or something. I'm sorry if this makes me sound like a difficult client but I just had higher expectations especially based off of how my precious hairstylist was (who moved away). read more

Payton Kelly is an amazing hair dresser and I always love the outcome! She is so friendly, doesn't assume she knows what you want but listens carefully to the look you want. read more

The salon was lovely, everyone was so nice and welcoming, and Natalie did an amazing job on my super long hair. The salon itself is calming and super chill, but also so cute. Parking is easy with the parking garage nearby. Definitely look forward to my next trip to the salon. read more

Tess is an exceptional hairdresser! Her infectious smile, winning personality and expertise in hair color and cutting make her the perfect stylist! I'm hooked AND she's now my only stylist I will ever see! I truly enjoyed the staff as well, all are warm friendly, professional. Best salon in Austin read more

I previously saw Brett M for a blowout and it looked amazing! This weekend I scheduled a haircut with him. I've never been in love with any previous haircuts from other salons so I gave him full freedom to give some life back to my hair in whatever way he thought would look best. I LOVE my hair now, he did a fantastic job. I highly recommend both Mirror Mirror overall and Brett! read more

Mirror Mirror Salon - The Grove - Fresh blunt cut - Hair Stylists Near Me - Austin, Texas

Carolyn Holden knows her stuff! She is accommodating, professional and efficient. I love my hair color! Btw my hair is not easy & the new salon is beautiful. I wish you were closer to Dripping Springs but I will continue to make the drive to see Carolyn! read more

Natalie did amazing job! She did my hair exactly how I wanted, maintained great conversation and communication and overall was an amazing experience! read more

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Sydney is wonderful. She knows her stuff. When I wanted to modify something she was awesome about it. Her kit is clean and organized. She was professional, prompt, detail oriented. The rest of the salon was clean, the staff seemed professional and courteous. And just overall a great product offering and vibe. If I was local it'd be my go to. read more

If I could give 0 I would. I live in south Austin and was running late for an early AM appointment and was completely treated like crap WITH open & honest communication on the timeline of my arrival. There was never a suggestion to reschedule and the ONLY reason I was trying to show up was because of their late show policy. If I was going to be charged either way for the service, whether they completed it or not, I was going to have something done to my hair. It's unfair to penalize someone who was genuinely trying to make their appointment but had unforeseen circumstances on the road. I wasn't going to pay $150 for no service just to reschedule and pay again. You can say it's an inconvenience to the stylist's schedule, but it's a slap in the face to the client to have to pay such a high fee if they are willing to pay a small fine and reschedule, which I would have been open to. I understand having to pay a fee for rescheduling, but it shouldn't be the cost of the entire service - especially if you are a repeat customer. Shit happens and life comes up. But, I digress. I've been a loyal customer for over a year and get my hair touched up every 6 weeks. I used to like coming here but was double booked many times and my appointments felt rushed and not necessarily as fun and relaxing as a salon should feel. I don't want to put the entire blame on the stylist, because I'm sure they are trying to maintain certain salon booking standards and I have enjoyed many appointments with them in the past. Today was just different. This late arrival appt. was a new experience and I am shocked at what happened. I arrived late WITH COMMUNICATION and the go-ahead to show up from the salon. (I completely understand needing to reschedule and owning up to the fact that I was late and she might not have time to style my hair at the end of the appointment.) Even so, with the multiple harassing calls from the front desk, when I arrived my stylist was doing another person's hair??? My appointment was for 8:45 am, I arrived around 9 am and then sat and waited for my chair until 9:40, leading me to believe that I was once again double booked with another client. I understand I was late, but that timing and scheduling just does not add up in my opinion. I was fine with cutting my appointment short and it does typically take 15-20min to blow out my hair. Once in the chair I apologized and said I understood that I might not have time for the full-service today, but if she'd be willing to trim my bangs and shape up the front-facing pieces I would be okay with that. Well, that didn't happen. She slapped on my color in under 10 minutes and my processing took 20. After shampooing she sprayed something in my hair and sent me on my way not acknowledging that I asked for a 5-minute bang/front-facing trim. I was out of there by 10:15 with dye all over my face and confused because I was late, but the salon was acting like I just blew up the entire week, when It wasn't my fault she might have been double booked. I don't even care to try to get my money back or reschedule an appointment, because it truly feels like I would be met with an unprofessional, mean-girl aura, which is kinda the whole vibe of the salon. The salon industry in Austin is too saturated and competitive for them to allow experiences like this to happen. I've been considering switching salons for a while because I always felt rushed and double-booked when I would go here, but I have a thing about loyalty (Before I moved to Austin I went to the same stylist for 7 years). Also, my hair is not complicated, but I am consistent with appointments and a great customer to have on your schedule. I'm actually pretty easy going and can be understanding when I'm at fault (I also work in customer service), but I felt, in a way, passively bullied today and still had to pay $150 for 15 minutes of work. A single process brunette color and a basic mid-length haircut shouldnt cause so much distress for someone's day. read more

Super organized, friendly, well-maintained, and cool atmosphere! I would definitely recommend to anyone!

I had a wonderful experience with Brea! I have been in Texas for 3 years and haven't found anywhere to call "home" in terms of a salon and stylist! I moved down to Texas from Portland, Oregon where I went to the same salon and stylist for years. I sent Brea photos of my blonde hair over the years, along with any info I thought could be helpful. I didn't know she came from San Diego, but lived-in blonde hair was no big deal for her to say the least. I love my hair -- both cut and color, and I love the time I got to spend in the space with Brea. I will send everyone I can to her! read more

Mirror Mirror Salon - The Grove - Cut and color by Brea - Hair Stylists Near Me - Austin, Texas

I got Habitat Hand Tied Extensions installed by Brynn Reed and OMG I feel like Beyonce. My hair is gorgeous! Brynn is such a pro, too. She got straight to work, and was done installing them before I knew it. I was surprised when she said it was time for color! She matched the extensions perfectly, and I could not be happier. There was barely any tenderness that evening, and that went away with a couple of Advil. So far, the extensions are pain-free and perfect. I love them! As for the salon, the whole place was squeaky clean and pretty. The bathrooms are really nice and clean. The girl at the front desk greeted me warmly and promptly offered me a drink! It was perfect! I definitely recommend! read more

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Love this salon. The expansion and remodel is fantastic and the front desk employees are always friendly. There are only a few spots up front, but I have never had a problem finding parking on the street. Brett has been my stylist for almost 12 years now and he always does a great job and has the most wonderful attitude and personality. His new assistant Sheldon is great as well. read more

Mirror Mirror Salon - The Grove - Hair Stylists Near Me - Austin, Texas

Paying another business over $400 for color correction after two poor experiences here. The first time was absolutely terrible- my stylist was nice about it after initially making me feel like I was being dramatic. She offered to fix it so I came back for another 3 hour appointment. I left feeling better because it was drastically better than the before, but a few weeks later I realized how uneven everything was lifted. It was the opposite of what I asked for. Seeing as how others have had awesome experiences here, I think I just chose someone too junior to do my hair. Just sharing my honest experience read more

Mirror Mirror Salon - The Grove - Hair Stylists Near Me - Austin, Texas

I called the salon after going to another hair salon to fix the horrible cut I got at mirror mirror. I got a thank you for your constructive feedback but absolutely no customer service. I have spent so much money at this salon. What is wrong with people today?? They don't seem to really care. I know there are good stylists and colorists there but I was unfortunate to have 2 really bad ones that destroyed my hair. Now I'm working on the repairing of the awful service I received. If you go there make sure your getting one of the good stylist and colorist. read more

I am very happy I found Irene. She is amazing at what she does always asking questions making sure I am comfortable and love my haircut always! read more

Whoever answers the phone sounds incredibly rude. I was going to be a new client and book my first appointment with Mirror Mirror Salon but do not feel comfortable doing business with a company that hires rude employees. Will be taking my business elsewhere... read more

Brett Wilson does color and haircuts so well and he's funny too. Love the Grove location too

Caitlyn always does a great job, even when she is double booked, she makes sure to make me feel important and I don't feel rushed. Always a great experience. read more

It's always a Wonderful Experience with Carolyn as she knows what my hair needs and executes perfectly! Also the salon is a beautiful atmosphere to fully relax- always seems that I am in and out quickly with an excellent end result! And lastly the shampoo experience is the best scalp Massage- feels like a complete spa experience which is an added bonus! read more

I really wanted this to be my spot! It was recommended by a colleague and the space is beautiful. Unfortunately, despite the mandatory color consultation my results are not at all what I requested. I asked for medium to chestnut brown and got blonde. I am giving 3 stars because they are nice highlights/balayage even if not what I asked for. I also saw many women with beautiful blonde hair at the salon, so maybe it's just not a great place for brunettes! read more

Mirror Mirror Salon - The Grove - Hair color - Hair Stylists Near Me - Austin, Texas

Relaxed atmosphere, appreciate front desk staff - great customer service - and last but not least, color and cut by Brett M are consistently what ultimately keep me returning for value added. He goes on and beyond to assure quality, including any changes or special requests. read more

I normally don't write reviews but I felt like I had to this time. I recently got a balayage and cut by Natalie and my hair turned out to be a nightmare. The cut wasn't what I wanted, and she damaged my hair.. I had to come in a second time for her to fix my hair but it didn't do much good. read more

Tess was fantastic and did an amazing job! She took what I wanted and made it work perfect for my hair type!

My experience with Payton was a 10/10. She was so kind and professional. I'm obsessed with my color and she really took time to cut my hair so that it would be flattering for my face. The salon was so cute too! read more

Mirror Mirror Salon - The Grove - Hair Stylists Near Me - Austin, Texas

I've been getting my hair done at Mirror Mirror for a couple years now. Everyone is so friendly, Aili does the best curly cuts & the salon is beautiful! read more

Payton is a 10. In every way possible. She has made my mermaid hair dreams come to life, she is kind, actually listens, and explains any questions I have! read more

Nataly is amazing with blondes. Very cool and sweet girl. Listens to you and is consistent. She's a real find!

Just had my first appointment here and it was a great experience. Maleah is so friendly and did a great job on my hair (full balayage and trim), my color looks natural and lived in. read more

Lisa was amazing! She made all my hair dreams come true and was so informative and kind! She helped me achieve the most perfect brown balayage. Love her and highly recommend!! read more

Maleah did an amazing job on my color and cut. I have dark hair so going lighter isn't always easy, but she nailed it! The perfect tone and still healthy. She was also lovey to talk with and the salon atmosphere was great read more

Amazing staff! Super friendly and welcoming when you arrive at the salon. Connor did my hair today and it looks great. The color was spot on. read more

The salon is gorgeous! My hair stylist Caroline always takes great care of me and my hair!!! Everyone there is so friendly 10/10

This was my first visit to your salon. The place had a good energy and buzzing with lots of happy people working. My stylist Natalie Cox listened to what I wanted and did her magic. My grey hair was gone like I wanted. My hair looks fantastic for the first time in years. It was a pleasant experience and was reasonably priced. read more

I don't normally write reviews, but this was the best blonding experience ever. I've been to mirror mirror twice before, with the more experienced stylists, but my experience with Cheyenne (an apprentice) blew me away! The most gorgeous blonde ever, and such a great experience. She is knowledgeable and gave me exactly what I wanted!! Attached are pictures of my before and after. read more

Mirror Mirror Salon - The Grove - Before visiting Cheyenne - Hair Stylists Near Me - Austin, Texas

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Lily Galer was AMAZING. She spent so much time ensuring that my hair was made to perfection. She is just the best!! The studio is beautiful and all of the stylists are amazing. I would definitely recommend Mirror Mirror to anyone! read more

This one is for Kallie! I've struggled for years finding a hairstylist who would give me exactly what I want, but Kallie did just that! She is fast and efficient, but takes the time to make sure she's giving you exactly what you want. She's so nice and sweet, and easy to talk to. You can tell she really cares about her job. Love her so much, will be back for sure! Already recommending her to all of my friends and family. read more

Mirror Mirror Salon - The Grove - Hair Stylists Near Me - Austin, Texas

My stylist was super nice and did a great job! The salon is so beautiful and comfortable. Good location and good prices. read more

Mirror Mirror Salon - The Grove - Hair Stylists Near Me - Austin, Texas

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Worst experience I've ever had. I've been getting my hair done for the past 13 years and never have I ever been so unhappy with my hair and experience. I expressed in the beginning what I wanted and what my goal was and the stylist kept telling me that couldn't happen in the first visit which I understood but she got nowhere close to what I wanted. I questioned multiple things at the end with my hair cut and was reassured it was fine when really it's not. My hair looks horrible. I told her I wear my hair up a lot and you tell me if this cut looks right in a pony tail.... I spoke with the manager and yes he was kind and apologized but did not offer to make it right. Oh and the icing on the cake was how much the stylist upcharged me with out telling me or willing to explain at the end why. read more

Mirror Mirror Salon - The Grove - Hair Stylists Near Me - Austin, Texas

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