Great customer service, pleasant and respectful. Thanks Danne this morning. I had to renew my…read moremembership he was super nice and I just simply appreciate Tommy's Express on Mounds Blvd in Mounds View, MN.

I had a terrible experience at Tommy's Car Wash last week, and what happened afterward was even…read moremore disappointing. Anyone who has been to Tommy's knows they use large red guide balls to help align your vehicle onto the conveyor belt. I carefully drove between those guide balls, and my car is brand new. If I had hit them, my vehicle's sensors would have immediately alerted me, but there were no warnings, no contact, and no marks on the vehicle. Once I was on the belt and placed the car in neutral as instructed, I suddenly heard a loud thud. Because the belt keeps moving the vehicle, I couldn't see what was happening. A young employee came out and told me to reverse, but offered no explanation. Another employee was called over, and they had me move the car forward, backward, left, and right without providing any information about what was going on. I was sitting there worried about my vehicle while nobody seemed interested in explaining the situation. Eventually, they called a manager. In order to get my car off the track, they actually had to move the red guide balls so that my vehicle could be backed out straight. To me, that raises serious questions about whether the alignment system itself was positioned correctly. After filing a claim, I received an email stating that my claim was denied because I allegedly failed to align the vehicle properly. What makes this especially frustrating is that when I spoke with the claims representative, he agreed that if I successfully made it through the guide balls, the vehicle should have been properly aligned. However, when I asked how it could still be my fault, he suggested that I may have somehow pushed the guide balls out of position. There are no marks on my vehicle to support that claim. When I requested the video footage that supposedly supports their conclusion, they refused to provide it. I explained that the damage to my nearly new vehicle could cost thousands of dollars to repair, and instead of showing any concern, the representative told me to "go ahead" when I mentioned seeking legal counsel. To make matters worse, while I was still trying to ask questions and understand their reasoning, the representative abruptly hung up on me. That level of disrespect and lack of professionalism was shocking. What disappointed me most was not just the incident itself, but the complete lack of transparency, accountability, and customer care throughout the process. Based on my experience, I cannot recommend Tommy's Car Wash. If something goes wrong, don't expect them to take responsibility or even treat you with basic courtesy.

If you're looking for a thorough car wash, this is your place! Reasonable price for a good wash and…read moredry. This is the style that you put your car in neutral, they spray your car ahead of time, you go through the wash, and they dry your car at the end. All while you sit in your car. They are a small family owned joint and do a lot for the community (fundraisers etc). Definitely worth a stop if you are in the area and need a car wash!

We just moved back to MN from Florida early January ( lived here 2000-2020). SO relieved to be back…read moreto a SANE well organized COLD Naturally beautiful state ! Avoiding bad rust on our car has always been a top top priority in winter, and finding a thorough well priced car wash with a great staff was number one. I always start with Yelp reading many many many reviews 1-2 hours, going way back reading reviews for companies I like is essential. Yes a LOT of work but well worth it. I decided upon North Star Car Wash (about 25 minutes from home) because of the 12 reviews/ all 5 stars/ emphasis upon " great thorough hand wash" and "great value ( Deluxe wash $20)". 1.Right off 694 and not far from 35W. VERY easy commute. 2. Appears like a small family Hispanic operation of EXTREMELY hard hard fast thorough workers 3. Starts with a high pressure soap blaster handled by the female owner along with a fellow furiously scrubbing the car with a long handled soap dispensing 12 inch wide brush. 4. You remain in the car Neutral, and the top massive huge moving brush/ mop ( with wide thick fabric pieces) most thoroughly scrubs the car top and top sides ( rare in car washes) while side brushes simultaneously hit the car sides. Very GOOD scrub. 5. Next I liked the thorough rinse then the MANY powerful air blasters ( more than normal) drying the car 6. Two fellows at the end RAPIDLY and so thoroughly hand wiped the car dry. 7. I was MOST thrilled by the TOP quality rare beautiful wax shine on my car. With a black car, I have always always sought out top quality wax for my car. Very excellent!! The entire staff kept up a consistent very high level of intense energy/ super hard efforts working on my car. They definitely go home each night wiped out! GREAT GREAT job, truly excellent rare wash. I shall be a new intensely loyal customer for years to come!!

This is for the Rogers location ... I was sad to arrive there and find out the old owners sold to…read morethis new group, Cielo. Horrible work! Spray marks showing where protectant was sprayed and not wiped, mostly near my radio and control knobs. Where they DID wipe, they just spread it around a little and didn't completely wipe any of the areas, and some areas had excessive protectant dripping or puddled. When I got home, I had to add more protectant in some areas but completely wipe ALL areas. Interior windows were a smeared mess! Had to redo all of them also. My speedometer glass was all smeared with product, too. Very poor job and they raised the price! Will NOT return ... waste of money.

I've been taking my vehicles here for detailing for years, but there is new management and it is…read morenot worth the money. I asked for the Maximo car wash and paid $20 extra so $60 for my truck. They didn't wash the truck bed and the owner yelled at me in broken English that I didn't tell him I wanted that washed. I didn't realize I needed to tell you sir, since it was listed as one of the things included in the Maximo detailed cleaning. There is only 4 people working slowly. The vacuum job, which was the minimum requested work was poor. Sand, potato chips, debris still there, and this was a daily clean vehicle in the first place. I brought this up, showed him and he said, what do you want? Goes to show, you can't just pass a thriving business over to anyone who was working there and expect it to continue to thrive. I won't be back.

Traves was phenomenal! I had purchased a used car from family and it probably hadn't been cleaned…read morewell since purchase. Traves got it sparkling like it was just being driven off a new car lot and even gave me a recommendation for some new floor mats to prevent salt staining. Also he was very up front about pricing and quick to respond to my inquiry!

Great attention to detail. Fast turnaround time and great customer service. I took both my cars…read morethere and they look like new.

Great job cleaning a messy car from 2 kids. Would only say that the smell from the chemicals…read morelingered for almost a week after despite leaving the windows open all night

Brought my car in for an interior detail and it looks brand new. The team went above and beyond,…read moreeven keeping it a bit longer to ensure some tough stains were completely gone. I'm absolutely obsessed with how clean it is!

Charged $9 xtra to clean mats. No one available, no response when knocking on garage door. Walked…read morearound building in cold. Gave up and decided to take the loss....

Nice people work there. Kevin gives very good tech advice. However, the political postings in the…read morerestroom are offensive. Everyone is entitled to an opinion, but come on, already.

Friendly, and dependable. Not over-priced. Hard to find these days, but these guys do the work they…read moregive you an estimate for with no price gouging.

4-2025 called to get my car in, they no longer do detailing, have subbed it out to another…read morecompany, and their prices doubled!!! As a loyal customer who has brought several cars there a year this is so disappointing. looking for recommendations for new places

Brought my car In for a PDR and detail. I was amazed at how nicely they did with the detailing…read more The car looks nicer than it did when I took delivery of it from Audi. I was even surprised that they got the car wash brush marks out. I can't be happier with the work they did. Thank you Troy and gang!