As a veterinarian, I always appreciate the support and professionalism that we experience when working with Mixlab. Thank you for your ongoing efforts. read more

UPDATE & RESPONSE TO Frederic D. - if you listened to the call then you know there was no apology or clarity, just frustration as she just continued to cut me off to where I was completely uncomfortable giving you a second chance after a life threatening experience last year. Your Gaslighting attempt supports that people should pay VERY VERY close attention to the 1 and 2 star reviews. You indicated as the business owner and if you found the call, you have my number and there have been no calls from MixLab since posting or your response to apologize and make it right. Just your attempt below to make it look better than it was, which was another potentially dangerous situation due to your pharmacists who aren't patient enough to listen. Pay very close attention to the 1 and 2 star reviews from people who are not dazzled by the free dog toy. This place prides itself on customer service and being a premium pharmacy because they give you a dog toy work your prescription. I'd rather skip the dog toy because most of us have a bin of dog toys already at home and would favor pharmacists who actually listen. Also for what they charge, you can find more cost efficient places and buy 10 dog toys yourself with the savings. Last year my dog almost died because of their lack of listening skills and I regret not writing a review to warn others then. Recently my vet called in prescription and I told them how their lack of listening skills was the reason my dog ended up in the ER and thankfully after a $1,000+ bill I got to bring her home. My vet encouraged me to give them another chance, so I called just now and spoke to the pharmacist Anna (I believe). She answered rushed and anxious, cut me off 5 times during our 7 minute call, answered questions not how she "heard" the complete question (because she didn't let me finish asking it), but rather how she "assumes" the question might end, cutting me off mid question. I'll skip the dog toy and find a pharmacist who listens and understands that the wrong pet medication can be life threatening and proper professional two way communication is the best form of customer service and medicinal safety. Clearly after many similar reviews below, they have not learned. Don't let your beloved pet be the one they put at risk due to not caring enough to communicate and make the right medication. read more

Mixlab - Anna had no time to listen, just time to assume . . . - Pet Services Near Me - Los Angeles, California

Wonderful company with kind and caring staff. I'm amazed by their efficiency and their concern about my cat George.

Excellent customer service! My cat's new meds were lost by the carrier and mixlab immediately replaced them. The liquid formula, with flavor, is so much easier to administer than pills - thank you! read more

Had the worst experience here, I was given a pick up window of 4-6 pm and I had to come pick it up to give them the physical prescription. I got here at 4:15pm they couldn't find it and then the other customer in line here was told her medication wasn't ready yet either. I then came back and hour later like I was told to, medication is still not ready... not sure how I prepaid for a medication 4 days ago that still isn't ready, drove across town and then am told to come back and still having this experience. During the second visit I also witnessed two other customers not have their medication ready and then one they "couldn't find" because the person at the desk didn't look hard enough read more

Mixlab - Mixlabs lobby - Pet Services Near Me - Los Angeles, California

Though they are a little more expensive than my previous pet pharmacy, their reliability and response to our needs makes them worth it. I have to give my dog 1.5 pills every 12 hours. Unlike our previous pharmacy, they give us tablets that are easy to cut and don't shatter when you cut them. Since it is such a small dose of a highly controlled medication for a small animal, and it needs to be as accurate as we can make it - pills that dont shatter are so important! read more

use them every month for my girl's rxs. They are great. send texts when her rxs are due and when they've been processed with autoship. staff are attentive and efficient. excellent customer service. can't say enough positive about this pet pharm. read more

Using this service has been an absolute nightmare. My old compounding pharmacy stopped doing vet prescriptions and this was the service that I was connected to when I called for a refill. From my vet's approval not going into the system, to the incorrect format for the drug being sent, to them finally getting the correct medication created it has been one frustrating mistake after another. I was finally supposed to receive the meds today, but the link says it has been picked up by the courier but there is not eta for the delivery. It is now 9pm and my senior cat has been without her meds for a week. The only positive is that everyone you speak with on the phone is polite but that did not get my cat her meds. Will never use this service again. read more

This place has been a lifesaver for us financially! In all ways Mixlab is BETTER: pricing, customer service, dependability, etc. With every other pharmacy experience (CVS, Walgreens), I have to stay on top of them and/or deal with constant complications. I finally don't have to deal with that with Mixlab! It's been an incredible experience & a breath of fresh air. Plus they always include a toy with every delivery for our doggies! If you're on the fence about using them, start today! You won't regret it. read more

Mixlab - Pet Services Near Me - Los Angeles, California

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Great experience from ordering my dogs medication to delivery. Great customer service. Delivery was very fast. They even included a toy for my dog which he appreciated. I will absolutely be ordering all of my pets medications from Mixlab in the future. Thank you! read more

First and last time trying to use MixLab services. Sent a prescription request 11/25. Had to call my vet and MixLab a few times to get the "paperwork" finalized. Was told on 12/2 they were in process and I should receive message soon to confirm and pay. First time orders get expedited shipping. I explained we are in need of this prescription by 12/10. Estimated delivery was 12/8. Today is 12/8 and I had to call again only to be told there is a delay and it hasn't been prepared. I was told if it was completed, I could drive the 1 hour to pick it up instead. No guarantees. I cancelled the order. I see the refund pending. My vet is helping me to connect with BlendRX IN BURBANK bc I am now in a time crunch and need these meds for our dog. They offer same day delivery. MixLab was very inconsiderate with communication and effort to complete my order. I won't be using this pharmacy again. read more

Very disappointed. Will never use again. My dog had a serious infection and needed medicine immediately. Our Vet told us to use use MixLab so we could get the medicine the next day. Well, I was texted a pick up time for the next day, BUT they cancelled by text 2 hours before pick-up, stating they would have have it the NEXT day. The next day came -- and no word. I called and texted multiple times without any response, until they finally responded to my last text in the evening with "We are Closed for the Day." The next day I called and texted multiple times again. Finally got someone on the phone. They would check and call back. And they did call back, only to tell me that they would NOT have the medicine that day either. My poor dog was in distress the entire time. Shameful. I would NEVER use MixLab if your dog actually NEEDS medicine. read more

They had a drug that nobody else had and delivered it out of state for us. I'm not sure what else to write, the first sentence says it all.

The thing I like best about this company is that I don't have to wait in line at Costco's pharmacy or hassle driving to the vet to get a reorder of my pet's prescriptions . One of the best companies I've ever dealt with.! Always in communication. read more

Mixlab - Every delivery comes with a toy!!!!!! - Pet Services Near Me - Los Angeles, California

Mixlab is absolutely the very best veterinary pharmacy. The staff is very personable & professional & ready to help. The prescriptions are always filled quickly for either pick up or home delivery. It is always a pleasure to do business with Mixlab. read more

Not happy with them due to the time it takes to fill it, even though it's on auto refill, and the price went up, and it was already overpriced as it is. However, when you call, their customer service is great. I just wish I had more options. The liquid always leaks out of the top where the syringe goes in, and it never lasts as long as it is supposed to. I am a nervous wreck every month wondering if I will run out before it arrives!! I even started ordering it earlier and it still takes way too long to get where I am scared I will run out before getting it. Lastly, they don't put clear tape over the label, so if you don't do that yourself, within a week, you won't even be able to read the label. My dog could die if he runs out of this medication, since it is to regulate his heart beat. There is another lab in AZ called Wedgeworth that I am thinking of giving a try. read more

If only people pharmacies could be this good!!! I'm consistently impressed and extremely satisfied by both the exceptional customer service and the excellent technology--it's so easy to order and reorder, to pick up or have delivered. Ten stars! read more

I was foolish enough to give mixlab another chance when they assured me that I would be receiving personal service of someone checking on my orders every month and then it happened again, they missed a renewal of my cats life saving medication and never alerted me. They have even told me this is a widespread issue so for anyone trying to decide if they should start using mixlab i dont think you have a choice, look elsewhere if possible. read more

Products ship quickly and their customer service is phenomenal! They were able to quickly look up my pet's prescription and answer all of my questions while being polite and friendly even after hours- they are available to call, text, or email 24 hours a day. You just can't beat that. My prescription meds for my cat even came with an extra catnip toy included to (try to) make up for having to take meds. I couldn't recommend them more strongly. read more

I loved their cute, friendly packaging - but their prices are really high and I've had increasing issues with delivery. As much as my cats love the cute toys they send, I'll need to look elsewhere for more secure delivery and better prices. They use a few shipping and delivery companies like Deliver-It and OnTrac that are downright atrocious (I never got my med that time) and that causes stress. I've been told that the safest thing to do is pick up the meds at their business, but not everyone has a car or can get around town easily. Moreover, they seem to be changing their story on delivery issues. I had spoken to Mixlab several times about needing signature required delivery on my orders, and had received verbal and written confirmation of this. I've paid $15 for courier delivery for this reason, to make sure the meds get to me safely without being misdelivered or dumped somewhere. However, when they sent out my latest order it again was not signature confirmed. When I called Mixlab they said that it was never their policy to have signature confirmation for any meds that were not controlled substances. When their supervisor called me back she doubled down on this and even claimed "signature delivery was never discussed with you." Nope, sorry, I save my texts, give someone else that lie. I told the supervisor that if they are not doing signature required deliveries anymore, they should just tell people so they don't fork over $15 for couriers that will do nothing to keep the meds safe. Nor should they be so cavalier about this issue. Maybe the people who work at Mixlab have enough money to replace things that get misdelivered or stolen but the rest of us don't. I got more or less a "whatever" from their management on this feedback, so yeah, they apparently are not at all concerned about making sure your meds get to you safely or telling you the truth about what you pay for. read more

Mixlab - Mixlab claimed they'd never spoken to me about signature required delivery. Hmmm, really? - Pet Services Near Me - Los Angeles, California

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they come thru for the meds I need when I need them. responsive to questions and feedback. fast shipping- ty!

We love Mixlab! Very easy to reorder prescriptions and they send status updates for the order. The meds always come with a cute little toy and they also include very clear instructions. read more

Mixlab - Coco with her package from Mixlab - Pet Services Near Me - Los Angeles, California

So grateful for Mixlab! People on the phone are efficient and friendly, delivery is prompt and correct, our pups love the toys, and the truly terrible jokes always make me laugh! read more

We've been using Mixlab for years, and something has definitely changed for the worse. As you can see by the other recent one star reviews, we're not alone. Every time we text or call in a refill request, they send a payment link, then, after the payment is processed they send a text informing us that this medication is out of stock. I would expect them to say the medication is out of stock before I pay, especially when it's needed urgently. Their delivery estimates are also terrible. They give an initial estimate, then when that date is missed and we call to get an update they provide a new estimate which also gets missed. This is extremely frustrating when I depend on them to get my pet's necessary medication in a timely manner. Their service is too unreliable and I'll be switching pharmacies. To put the cherry on top, as other people have mentioned, the tops on their liquid medications leak. read more

They were able to get my cat's FIP medication to me so fast. I am so thankful for this pharmacy!

They send my cat prescription with cat toy as a gift and nicely packaged with Thank You card.

I highly recommend Mixlab. Excellent products, efficient deliveries. Gratitude from my cat Gift and me. read more

Mixlab - Pet Services Near Me - Los Angeles, California

Do not use this company - They claim to prioritize your pet's health but the only thing they prioritize is $$. My pet's meds were delivered to the wrong address. These were desperately needed and I had to figure out how to get the meds delivered ASAP. Once I paid for my own courier and got the new meds delivered it was missing the special container needed to administer the meds and they once again told me I need to wait another day. For the type of service they provide, their customer service and support is non-existent. A business like this should be prepared for situations like this especially when they made the error, but all they did was put me off and when I tried calling I received a message saying they were closed although the website says they should be open for at least another hour. They are a pharmacy, they need to honor the hours posted. In the end, the package was not delivered like they promised and no one was there to help me and my sick cat had to wait another day. They really don't care about your pet's health or the customer. read more

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If you have a month to wait for your pet's medication, this is the pharmacy to visit! Mixlab used to offer fast, reliable service. But sadly this is no longer the case. I had an active prescription with plenty of refills. Mixlab falsely claimed there were no refills left and demanded that I submit a request for a new prescription via their website. This took a week to process and would have been longer if I didn't continually pester them. I've paid for my order and four days have passed with no updates. But they were nice enough to let me know -- after I paid -- to expect a five day delay once the shipper receives the package. (Pulls used to arrive in a day or two.) At this point, I'm wondering if I will ever receive my pet's medication. read more

While my first order was lost in transit during delivery, the issue was resolved quickly by a compassionate and understanding individual.  Picking up the replacement was a breeze. The person at the window was great. read more

phone rep was very knowledgeable re products and helpful when my screen did not match hers she stuck with me till problem resolved staff gave indication they cared about work and their clientele read more

Super easy to work with! Meds showed up fast, and the they included a little pet toy which was a nice surprise.

Gave it a 2 because the RX itself was filled as promised . However the delivery of the RX was left at the end of my driveway for the last two deliveries and the label with my name and address clearly reads to Leave on Front Doorstep. The RX is chemotherapy for my dog. I called Mixlab and the rep said delivery is totally out of their control. You would think they would try to do business with a reputable delivery service or at least try to solve the issue. read more

Incredible, timely service. We needed medication FAST and reliable to treat FIP--and Mixlab delivered! Good communication with our vet and with us. We had lots of choices on oral suspension flavors and WOW! Our cat responded almost immediately. It's a long treatment (84 days) and we're thrilled that the price will save the lives of kitties and the hearts of those who care for them. read more

Mixlab - Peaches (and her sister--dark Calico) - Pet Services Near Me - Los Angeles, California

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Update: the response from Frederick is an outright lie!!!!!!! When I was placing the order, they told me they CAN overnight it. Then after my order was delayed, they told me they DO NOT offer overnight shipping!!!! They need to get organized because that third party service they use to process your text messages and phone calls has no idea what they're talking about half the time and will tell you incorrect information If you have a pet with a serious infection and need a prescription asap, don't use mixlabs! I've been using Mixlab for several years now and their service has dramatically declined to the point where I am completely ending my relationship with them permanently. They constantly give false information about R/x pickup dates/times. They have filled incorrect quantities and dosages. Their delivery service "deliver-it" is absolutely awful! Deliver-it has abandoned my prescriptions outside my building on the sidewalk on multiple occasions. I brought this issue up with Mixlab management and they even acknowledged that they're aware of the problem and have brought it up with upper-management, but nothing has been done to resolve the matter. This last time I needed a prescription urgently while out of town, they told me that once ready, they could overnight the medication. I called two days later to get a status update and they informed me that the prescription will be ready by end of day or tomorrow morning. I called the next day to get an update and they told me that the prescription would not be ready for a few more days and that once filled, it would take a few more days to ship it because they do not offer overnight delivery. I asked to speak with a supervisor and was told that there was no supervisor available. Luckily, I found a local compounding pharmacy and avoided missing a dose. Then, mixlabs has the nerve to send me an email which I've attached in this review. I hate this place so much! You have no idea the hell they've put me through. I've since switched to American Health Solutions Pharmacy and have been very pleased with their service. read more

Mixlab - Basically saying that due to their own utter incompetence, they can no longer provide service to me. - Pet Services Near Me - Los Angeles, California

Please read all the way to the end Sat and waited all day for my cats cancer meds to be delivered. I took off from work and it is now 10 o clock at night. I have been calling these ppl all day to make sure it actually is delivered and NO ONE EVER CAME TO DELIVER. Wasted a whole day and my cat still doesnt have his cancer med. Unreliable and crappy service. I will do a chargeback with my credit card in the morning after the oncologist gives us the prednisolone my dying kitty needs. Update 2/13/2024 The delivery service Mixlab uses called RX2Go showed up in the MIDDLE OF THE NIGHT (10:50 PM )to finally deliver the meds. It was almost MIDNIGHT when the guy called to say he didn't know which door to leave it at. The address was wrong on the box. What kind of delivery service delivers in the MIDDLE of the NIGHT???? Who does that???? We had given up and were already asleep in bed when the guy called to deliver. SMH. Mixlab needs to get some better delivery service providers, because this is unacceptable. I'm giving this a 2 star instead of a 1 star, because I do think MixLab themselves may be an ok pharmacy, still have to determine that for sure, but their delivery service definitely is dragging the MixLab brand image down. Update 21 Feb 2024 I am still grieving very badly over my baby boy passing on the 14th. This NOT anyones fault. But I wanted to make it known that MixLab has gone above and beyond to make things right and have been very compassionate to me in this very painful time. Its killing me to the core over and over every moment and I died with my baby. I am inconsolable. I love this cat more than I ever loved my own mother. And thats the percent truth. MixLab is a company that truly cares and I will be using them for all my pet med needs. If you experience any delivery issues, just know that the courier services that they are required to use are not reflective of MixLab. With regulated drugs a pharmacy only has so much control over how the meds are delivered and they often dont have control over the selection available. This review went from a 1 star to a whole 5 stars. If I could give more I would. Thank you Brenda and everyone at MixLab for your kindness and compassion in this very painful time. read more

They started out well, but when they quit taking orders by phone, things went downhill and service has been poor since. They screwed up order quantities simply because they DID NOT READ the email for the refill. They sent me a bill to pay with the wrong quantities! I had to correct them and this led to delays which was a problem. Staff told me they don't read instructions about the orders. That led to errors in their records and billing. The next time I requested a refill, THE SAME ERRORS happened again! It turns out that a REFILL to be delivered in the local area needs MORE THAN TWO WEEKS' NOTICE to allow time to correct their mistakes. This level of incompetence has me wondering what other mistakes they are making. read more

My Mixlabs is in NYC. I'm sent a text telling me my dog's meds are ready to renew each month and so far everything has run smoothly. I text my questions and I usually receive a reply within an hour or two depending of what time they're sent. Had a problem with delivery in the beginning, but Mixlab's was on top of everything and delivery has been great. Did go in the City once to pick up meds and they were very helpful and nice. My dogs love the toys, too. read more

MixLab is AMAZING! All of the employees always do an INCREDIBLE job preparing our dogs medication! Every time I call, the employees are super friendly and super helpful! Oludolapo did an OUTSTANDING job helping me! She was super friendly, super knowledgeable and super patient as I asked her a bunch of questions. She made me feel like a valued customer! Melissa also did an AWESOME job helping me on the phone! She was super friendly and very helpful! A BIG thank you to all of the MixLab employees for all of your hard work and dedication! You guys are a HUGE blessing from God!!!! God bless you all and your families too!!! read more

Not only was the delivery on time, but they included a stuffed toy for Scuttles, which he eagerly grabbed and carried up to his bed. He dislikes pills, so I'm very grateful they can provide this suspension. read more