Once again, Lenox Jewelers was amazing! I had a special occasion coming, my wife's birthday. I…read morewanted to mark this occasion with a special gift! I was worried it wouldn't come in time. But Mike came through! She thought we were going to the store to pick up my serviced watch! But when we got there Mike surprised her with her favorite Datejust! She loves the watch, and couldn't be happier! And just in time for her big day! Thanks again Lenox for going above and beyond ! I appreciate your outstanding service and thoughtfulness!

We had a truly serendipitous experience with Katharine. We originally stopped in to look at a watch…read morefor my 40th birthday, expecting to join a waitlist--but Katharine's friendliness and attentiveness made the visit special from the start. After chatting and trying on pieces, she excitedly let us know the exact watch I wanted had just come in pre-owned. As we continued talking, my husband also tried on a watch he wasn't expecting to find--only to discover they had just received the exact model pre-owned as well. She made us feel incredibly welcome and genuinely shared in our excitement. This is also our 10-year anniversary year, and the purchases were very meaningful for us--Katharine helped make the moment feel even more special. We'll absolutely recommend her and look forward to working with her again in the future. Want to tweak the tone or add anything about the watches themselves?

Not friendly or helpful. I phoned to ask about resizing a sterling silver ring. It's too big for me…read moreand needs to come down from an 8 to a 7. He asked if it had a stone and I said yes, a citrine. He said he couldn't do it. He did not explain why and the abruptness of his tone made me afraid to ask, though it would've been good to know. I asked if he could recommend someone else who could do the job. He said "No". That's it -- just "No". I was taken aback, so I said thank you and hung up. I had high hopes after reading the positive reviews. I've been looking for a good jewelry repair person, and could have brought him a lot of future business. Clearly, he's not the one.

so very helpful, patient and such an enjoyable experience! the selection is out of this world with…read moreunique beautiful pieces. can not wait to come back and start a new wish list!!

This online store IC-Mart-Discount Watch with its Canadian Branch and US HQ in Milford CT is a very…read morecustomer focused business. I began purchasing watches for my collection early this year and since that time I have made 5 subsequent purchases from this retailer, owing to their prices and service. The prices beat out anything I was able to locate by way of competition for Invicta watches on the internet. Their website is very user-friendly. However, their service and prices really separate them from the competition. I am a regular online shopper buying from Canada, and this store ships immediately, and is tremendously reliable. It is when there is a problem that businesses really tend to fail. This Company turned a problem into a positive experience for the customer, by handling themselves so well ! In one unusual instance there happened to be a minor manufacturer's defect - one that that would not come to the attention of any retailer until the watch was actually wound and worn. Within 1 hour of emailing the store, I had a prepaid shipping label in my printer queue, sincere apology, and a firm commitment to replace the item, including shipping, IMMEDIATELY with no questions or hassle whatsoever. So, the experience prompter me to write this assessment of this business. This Company is truly dedicated and customer-focused, and provides quality products (in a full range) with exceptional prices and fast service, and as I learned today, they stand with their customers when there is a legitimate problem. In addition, they provide added security for my purchases by giving an additional warranty and extra protections beyond what is provided by the manufacturer - in writing - and absolutely free, plus a "frequent buyer" point program worth cash against future purchases. All watch purchases along with warranty details and other data can be maintained in a confidential customer account, accessible online, which is a great help in the event of a warranty claim with the manufacturer - up to 5 years with the Invicta watches I have purchased thus far. "Customer Focus" is not just a 'sound bite' to these folks! I give them my highest endorsement! R. Treleaven, Canada.

I went in today for a repair of earrings, Anne was wonderful and the work was expertly done. Highly…read morerecommend this business with beautiful items and wonderful customer service.

Words can't describe Valentines Diamond Center's Professionalism and…read more Excellent customer service . The quality of their jewelry pieces rival with Upscale / High end Jewelry designers. ( without the expensive price tag. ) I had jewelry repaired and it came beyond my satisfaction . I was extremely grateful & pleased. I also love supporting a local family business . I highly recommend Valentines Diamond Center .

I have had multiple pieces repaired, restored, and custom-created by Kate over the years, and I…read moretrust her and her team with all of my jewelry needs. Recently, I inherited a pendant that Kate originally designed and made for my mother 18 years ago. After my mom passed away last year, the piece became even more meaningful to me. Kate thoughtfully transformed the pendant into a bracelet, and I picked it up the other day--it turned out absolutely beautiful. I truly appreciate the time, care, and craftsmanship that went into this special project. Kate's attention to detail and understanding of the sentimental value of the piece made all the difference, and I couldn't be happier with the result.

Took some jewelry to sell. Didn't feel they gave me a fair price. Store and jewelry items are…read morenice but I wasn't comfortable with how they handled my inquiries.

I like to support local businesses, and Leslie's is just that. My entire family has come here for…read moreyears and know the staff well. I've gone in for watch batteries, repairs and watch sizing and never had any issues. Quick and personable service with a smile. Huge public parking lot behind the plaza the store is in...accessible via Main Street. I went on a friday afternoon and was pleased to find they were open until 5:30pm.

Leslie Jewelers is my go to jewelry store. Gene and Leslie are so nice to work with. The jewelry is…read morebeautiful. If they don't have it in stock, they will order it. Their service is great and speedy. I've bought many pieces over the years and have gotten many compliments. Thank you Gene and Leslie!!!

They adjusted my watch band. Quoted 20 bucks. But later (after work) said it was more complex…read morethan expected. 25 bucks. Not great. Two weeks later I returned for a tiny further adjustment. No receipt. The guy made change at no charge. Might've been same guy or not. I'm happy with the totality of this. Slightly unhappy to start and then very pleased later. Net/ net-- all good.

They don't deserve 1 star, don't buy from these people! They offer a 365 return policy, so I…read morereturned an item within the allowed time and they got it. But they won't issue refund after several promises....very disappointing and dishonest!

If I could give a half star rating, it would be a 1.5, and it is purely for the large selection of…read morejewelry. I received a gift from Silver Ribbon and loved it. I needed some new pieces of jewelry and thought I would give this place a try. I was impressed with the large selection. That's about all I can say for this place. I went in with the intention to spend a decent amount of money on jewelry, but left after 20 minutes of not being acknowledged by one sales person. The moral of the story: Don't judge a book by its cover.

I'll start by saying that I used to go here at the old downtown location and I liked it a lot for…read moregifts and casual, inexpensive jewelry. This was my first visit to the new store and I was completely unimpressed. There is a smaller selection now and they don't have as much of the simple silver jewelry that I liked. What really turned me off was the customer service. I was the only person in the shop and nobody greeted me or asked if I needed help. This is a small store, and there were 3 girls at the counter, but I guess they were too engrossed in their conversation about their ipod playlist to worry about the only customer in the store. This went on for a few minutes and I finally left. I don't plan on coming back in the future.