5 stars isn't enough for how satisfied I am with Elite Jewelers. Excellent customer service,…read moreamazing varieties & selections to shop from. I recently bought a 21k gold customized name neckless of my newborns name and I'm absolutely in love with it. Thank you AJ and the entire staff for all your help! I've found my jeweler for life & you will too!

Overall service is top notch! I came just to have a chain repaired and they still treated as I had…read morejust bought 100k dollar chain. They did repair the chain and even had it cleaned. Gave it to me looking a millions times better. There show rooms are also amazing with huge selections.

Googled a nearby watch store and this business came up. Took a vintage watch to have additional…read moreholes punched holes punched in the band. Joseph was helpful and accommodating. Will return for future needs. Thank you, Joseph!

Very professional and accommodating for quick service…read more Reasonable prices for a battery and watch band. Thanks!

12MARCH2026: According to the voicemail, they are closing the Richardson/Allen, TX. location for…read morehealth reasons on 30APR2026. It appears they are no longer accepting watches for repair. If you want factory service you will probably have to send it to the Houston, TX. location.

I sent my old Citizen Eco-Drive SkyHawk in for a new crystal and bezel. It came back perfect. This…read moreold watch means a lot to me and he brought it back to life. HIGHLY recommended.

I would give Abe 1000 stars if I could! I called to inquire about hours (it was 2 minutes after 8pm…read moreon a Tuesday) and he said he was closed. I explained my urgent need for a watch battery changed and said I could be there in 5 mins. He said come by! And took care of my situation in a quick and affordable fashion! I would highly recommend going to him for ANYTHING related to jewelry! He is obviously well established in his 'home' there and preforms quality work! THANK YOU so much again Abe!

Extremely delayed repair service with very little communication. Package tracking shows my watch…read morewas received at their dock on April 30, 2026. I received no communication until an email on May 28, 2026, stating that they received my watch and an assessment of repairs needed would take an additional 20-25 business days. After that, the repair, once authorized, takes an additional 30-45 business days! An incredible up to three months from receipt to repair is ridiculous, especially with zero communication to the customer on their website of such an expected timeframe. There are clearly staffing or other major problems happening at this facility, and former employee reviews on Glassdoor suggest a consolidation of facilities from CA to TX has caused a massive bottleneck and delays. If this timeframe had been communicated as it should be on their repair website, I would have certainly gone somewhere else.

Brought my ring here to fixed since the center stone was loose. My band and ring ate melted…read moretogether. When I went to pick up my ring was damaged, the ring and bands were off set and the shape was no longer round. When I informed them they said it was normal and like that already. Well it was uncomfortable to wear after that due to the odd shape so i know something happend while they had it. A couple days later some side stones fell out again because it was misshapen Will never come back or recommend, had to go to a different jeweler to repair the damage they did

We came in to get some links taken out of my son's watch and the did an excellent job. They charge…read more$16 and they gave him great service. It was prompt and on the spot. Will definitely come here again.

What a find!! Fred and his team took excellent care of my clock needs!…read more I've had a tiny cuckoo clock (except there is no cuckoo bird!) that my dad had brought home from Germany in the early 1950's. I don't remember ever seeing it run. I've had it for years and finally decided we should get it looked at. I had another mantel clock that needed service because a new battery did not make it run. Took them both to Promenade Clocks. The cost to repair/clean them was totally reasonable. And they were both ready for pickup in less than a week! Fred and his shop is a treasure right here in Richardson! It's almost like a time museum. Fred showed us around and he really knows his clocks! We loved hearing the stories and how many of the clocks work and their history. Lots of one-of-a-kind clocks available for purchase.

Dropped a wall clock off for repair and was told it would take 10 days..they called me after only 5…read moredays...come get your clock! We are thrilled to have this back and working! Thx for the fast and efficient service

Let me preface this that I did not actually use this company. But Jamil was very helpful in the…read morefact that, even though he said their shop could not service my watch, he was trying his best to find another source. He definitely went above and beyond and that's something you don't find in a lot of businesses today.

I visited Aurora Jewelry Design on 5/27/25. I was immediately greeted by the owner, Jamil, and…read morequickly started shopping! The selection is great with many varying options in price. There is definitely a little something for everyone. He also has several large books in which you can custom order/design your own pieces. I ended up getting an anklet made from tri-colored gold (white, yellow, and rose gold), and love it! I also have 2 bracelets that need repairs made, and some watches that need new batteries; I'm excited to have this gem of a store nearby!

Excellent service and customer service. My 30 YO Submariner is like brand new…read more Highly recommend Kevin

Very professional and knowledgeable! Rare to find this level of expertise - and I'm glad that I did!read more

What a find, a very nice gentleman helped me with two watches that needed new batteries at the…read moreshop. A pleasure to chat with him as he checked them out, and I gave the watches to a deserving nephew. Take your watches here! You can't go wrong.

Came here to try and get my Movado smart watch up and running. The guy is great. He took the watch…read moreapart tested the battery told me the battery was good and I didn't need a new one. Apparently the watch might have been needing a little clean out and when he put it back together, it was running perfect like it should. I didn't have to leave it. I sat right there while he did it. The guy is great. He's got other great stuff in there. I saw a beautiful what looked to be vintage ladies watching in there. I think I have to go back and look at it again lol but he's got stuff to clean your jewelry too. I highly recommend this guy.

I've known them for 11 years and have done several repairs and custom pieces with them over the…read moreyears. Always a great experience. They're honest, reliable, and you can truly trust them with your jewelry. Everything was done on time and with a lot of attention to detail. If you're looking for a jeweler you can count on for repairs or custom work, this is the place. Highly recommend.

AMAZING CRAFTSMANSHIP! And fantastic rapport with customers! I cannot recommend Custom Jewelers of…read moreRichardson enough! This business is a family legacy and woman owned! I had a custom engagement ring made for my fiancé, and I felt very safe and respected by the owners and her family. A big shoutout to Julie the owner for making my vision come to life just through looking at the sketches I gave them. My fiancé's engagement ring came out even better than I imagined! Lesbian friendly! I'm calling on my local LGBTQ+ community to support these amazing jewelers and metalsmiths!