Jerry's was the second estimate we got to replace our flooring after a flood. He brought samples of…read morea laminate, which I was initially opposed to, and convinced us it was a good option because of price and durability. But most important was that it looked good. We had been considering engineered hardwood but that would have cost 4 times as much. Today the installation was completed. His crew was fast, hard working, professional, and pleasant. After they left, I realized that some of the furniture was not where we wanted it and we were unable to move it ourselves. Even though it was a Friday afternoon with miserable traffic, Jerry and his son came back and moved the furniture for us. That was above and beyond. The floors are beautiful. The price we paid was terrific. We highly recommend Five Star Floors to anyone in the bay area who needs expert flooring installed. They live up to their name!

Our carpet was overdue to be replaced. Our biggest concern was the master closet which had floor to…read moreceiling permanently mounted shelving. Ed was able to problem solve and install the carpet between each support shelf. Additionally, Noe and Mario were skilled craftsmen and installed the carpet in our office, spare bedroom, and dining room. Our house looks brand new. The Five Star Floor Team arrived on time and completed the installation by early afternoon. Furniture was moved and returned to its original position. Including bed frames taken apart and put back together. Entire carpeted areas were vacuumed upon project completion. We highly recommend Five Star Floors. The team of Ed, Noe and Mario were friendly and professional. Owners Jerry and Joe were very knowledgeable and great to work with. They definitely know the flooring business.

They display Discontinued carpets , so you waste weeks ordering carpet then find out it's…read more discontinued.

Ugh I wouldn't recommend them They will give u a quote and…read moreminute change the amount Don't trust go elsewhere

So happy I decided to buy my flooring from this local Shop…read more Hannah is the best! She listened to everything I wanted, made suggestions, contacted sales reps, got me larger samples since I could not pick an entire house of flooring with a small sample, made the impossible possible and was just amazing!! I seriously didn't know customer service like hers still existed. When it was time for me to see the flooring I ultimately chose, she left work and drove to the warehouse nearby with me to show it to me. Dan came out to measure and provided some good input, was very friendly and helpful. They matched a lower price per sq ft and got me my 1500 sq feet of flooring before I needed it. I highly recommend checking them out for your flooring needs. They also sell tile and window coverings- I'll probably be back soon for that. Thanks Hannah and Dan!

Did a great job! It turned out like I wanted it too. The colors matced every thing in my home. The…read moreinstallers put in floor before we moved in so that made it alot easier. Thank you Hannah for doing a great job in scheduling everything.

I chose S&G Carpet because I already knew they had a reputation for outstanding customer service…read more That reputation was confirmed when I experienced an issue with my new flooring several months after installation. Although the repair was neither simple nor inexpensive, S&G handled the situation professionally, promptly, and without hesitation. They stood behind their work, corrected the problem at no cost to me, and remained focused on ensuring I was completely satisfied throughout the entire process. A special thank you to Mike Menacho for his exceptional customer service and for seeing the issue through to a successful resolution. It's refreshing to work with a company that truly stands behind its products and customers. I've recommended S&G Carpet to friends and family for years, and after this experience, I'll continue to do so with complete confidence.

A week ago, I went to S & G Carpet and More, San Jose, preparing for my home floor upgrade from the…read moreexisting carpet area (around 1500 sqft) to hardwood floors. This Friday (August 14th) morning, a S & G employee named Mike was sent to my home as scheduled for a quotation. It turned out to be a very unpleasant experience for my wife and myself. Mike's poor knowledge level was exposed after I raised a few questions to him. That's fine as long as he could give us a quotation after his inspection and measurements. However, his answers to the two questions I asked him later really mattered. I believe that most homeowners care about these two questions as well when it comes to home carpet replacement or upgrade to hardwood floors. As my last question to Mike, I asked him if he could share some experience or the common practice with us on how they handled the situation when termite activities were found from the wood sub-floor right after the existing carpet was removed. I told him that if this happens in my case I need to spray Bora Care immediately for the treatment. But it requires 48 hours at least for the wood subfloor to dry out. Without delay, Mike replied to me that you need to remove all the carpet by yourself and do the termite inspection and treatment to get ready for us to come for the hardwood floor installation. I was stunned by his reply. At this moment (36 hours later), I still don't think that is what S & G requires its customers to do in advance. If He had no such experience, he could have told me that he would check with his colleagues and get back to me asap. Instead he gave me such an irresponsible solution which is totally unacceptable. This also further justified my 2nd to the last question to Mike - how S & G makes sure that the 3rd party subcontractor they'll send over to our home does a good job without quality issues as we expected? I raised this question not because I don't trust S & G as Mike pushed it back. As a consumer or homeowner, we don't know which subcontractor will be sent by S & G to us to implement the project, thus there is no way for us to check their performance records through Yelp and/or Google reviews. If a subcontractor with Mike's performance level is assigned, our floor upgrade project could run into troubles. At that time who will take the responsibility, the subcontractor or S & G? Of course, S & G won't be my choice anymore. One last thing to complain about, at the tail end, Mike spoke with someone on the phone and then went upstairs again without letting us know while both of us were downstairs. Later we found out that he cut and lifted the existing carpet at a corner upstairs.

Wow. Tim did a phenomenal job! I couldn't be more pleased with my new carpet and baseboards. He was…read morefriendly, professional, and extremely patient. I had a really bad tile job done (by a different flooring company) in my bathroom and he took the extra time and craftsmanship to get the baseboards to fit beautifully. You can tell he takes pride in his work and we will definitely rehire him when it comes time to redo our floors in our kitchen and other bedroom.

Tim is an artist. We had new baseboard installed in our master. Tim was meticulous and creative in…read morehis craftsmanship. It couldn't have gone better. We love the refreshed look! Also, communication and price were unbeatable.

When it was time to replace our laminate floors and the carpeting on our stairs, hallway, and…read morebedrooms, we compared options at Home Depot and several local carpet stores. A measuring technician came out, took all the dimensions, and directed us to the 1020 W. San Carlos location to review their full carpet selection. At the store, we explained what we were looking for, compared carpet features and pricing, and worked with Dominic--who was very accommodating. His total project cost was competitive with the other quotes we received. We also wanted new baseboards that would match our freshly painted walls and trim. Dominic arranged to have the primed (but unpainted) 16' wood baseboards delivered ahead of installation, giving us time to paint everything before the carpet went in. Tip Our new carpet and pad are very soft and plush--great underfoot, especially on the stairs. Because the new flooring sits higher than the original laminate, our bedroom doors needed to be trimmed by about half an inch. We cut the doors ourselves, but it's worth asking whether your installer can include that as part of the project. Pros * Dominic is a true carpeting professional--he anticipated our needs and offered thoughtful guidance throughout the process. * Both the wood and carpet installation teams did solid, quality work. Cons * Some door trim was scuffed as the installers maneuvered large carpet rolls through our narrow hallway and doorways, so a bit of repainting was needed afterward.

Strongly recommend! Dominic was fantastic to work with. Extremely prompt, great communicator and…read moreprovided very practical advice. I was always able to reach him and he always answered all Qs without hesitation. His team was also punctual to get the carpet installation done. Thank you again!

George and his team are true professionals when it comes to flooring installation. The quality of…read moretheir work is excellent, and we absolutely love how everything turned out in the end. Their attention to detail really stands out--especially in the seamless baseboard connections and the precise leveling across the entire space. Our home originally had a mix of carpet, tile, marble, solid wood, and laminate--so converting everything to engineered wood throughout was no small challenge. But George and his team handled it beautifully. The final result is stunning, and every friend who visits compliments our new floors. Thank you, George, for the outstanding work!

Mike was great to work with from start to finish. From our first visit, he took the time to…read moreunderstand what we were looking for, shared his expertise, and made helpful recommendations based on our needs. He made everything from selecting the flooring to payment and delivery smooth and easy. He was flexible, kind, and very understanding, and his thoughtfulness really stood out to us. We visited several other flooring shops, but this shop had some options that we couldn't find anywhere else. They also had competitive pricing and a great variety of flooring. Overall, we had a great experience!

I couldn't be happier with my experience working with Cottage Floors. From the very beginning, Ana…read morewent above and beyond to help me choose the right wood flooring for my home--especially with four dogs to consider! Her visit to my house to walk through options in person was incredibly helpful and showed how much she cares about getting it right. The installation was completed faster than I expected, and the results are absolutely beautiful. The floors have transformed my home. I'm so grateful for the care, efficiency, and craftsmanship that Cottage Floors delivered. Thank you, Ana, Victor, Fernando and team for making this such a smooth and rewarding experience. I wholeheartedly recommend Cottage Floors to anyone looking for quality, professionalism, and a personal touch. 10/10 would recommend. PS- Advice to people complaining about the type of service they receive: You really do get what you give. If you are patient and kind and go in with a good attitude you will receive the same. Reviews by customers that criticize workers tells me more about the customer than the store. Be kind. You have no idea what people are going through in their personal and professional lives.

Absolute fantastic experience from the time my wife and I stepped inside their showroom, Victor…read moretook excellent care and answered EVERY question we had. Fernando and his crew did a great job on the install and Ana was wonderful to work with as well - very attentive to our needs and you could tell they wanted the best for our flooring. Definitely recommend and would do business with again

After 2 other flooring contractors left scratching their heads about our 2 carpeted staircases,…read moreJessie came with a "Can Do" attitude. He did what he promised and now it looks spectacular! They covered our stairs and our entire 4000 square foot home with the stone flooring of our choice. I've waited 3 1/2 years to post this review, certain that nothing is ever perfect. But to my surprise there have been no loose tiles and no issues whatsoever. Thank you, Jessie, and your amazing team.

5 stars is not enough. Jessie and his team from CTS just finished my master bathroom remodel and we…read morecould not be happier with his work. If you value attention to detail, customer service, and quality work then look no further than CTS. Jessie will guide you through the project and make sure it's done right. I don't normally write reviews; however, I had to share my appreciation for a job well done.

Carpet Tech Solutions will now be my go to company for my carpet and upholstery cleaning needs…read more They were not only the most affordable but the quality of work was fantastic. Their response time and communication were excellent and they showed up exactly when expected. Kudos to Jeff and Eric for a fantastic job. I have pets and after 6 years my couch and area rug needed a good cleaning. My couch looked oks as fresh and new as when I got it. I would highly recommend them if you have any carpet cleaning needs.

Great service and reasonable rates. Will be using them again…read more General carpet cleaning plus some spot removal.