My appointment time was set for 9AM-12PM. I received a text at 8:45AM, stating that my technician was en route. Nearly 2 hours later, nobody had arrived. I called the company, and was informed that my technician had been in a minor accident, and that they were sending an alternate person, who should arrive in about 20 minutes. 2 hours later, still nobody had arrived. I then got another update that a tech was en route. Technician Ray Watson eventually showed up, at 12:45PM, explaining that they called him in on his day off. He was apologetic and thoroughly professional. He spent 4 hours cleaning our ducts. Ray is an amazing worker. That being said, this company falsely advertises a whole house air vent cleaning, which includes: All supply vents, all return vents, before and after pictures taken and emailed, and ABSOLUTELY NO HIDDEN COSTS, for $299. The tech informed me that this does not include the trunk vents, which connect to the house vents. This, he explained, is where the most dust accumulates, and without that and the furnace blower being cleaned, the system would continue to blow dust into the vents. The trunk vents cleaning would cost an additional $199. I demanded that the tech contact his office, to dispute this additional charge. Justin at the office explained that this additional fee was not part of the coupon offer, despite the no hidden cost clause. I advised Justin that I would never be using their company again, but agreed to pay the additional fee due to having spent a few hours preparing our vents for access by their company, and already having lost several hours waiting for them to show up. This is bait and switch tactics, in my opinion. You are trapped into doing what is right, to complete the job you originally agreed to as an all-inclusive deal. read more

Aparently whole house air vent cleaning doesn't mean all the ducts used for air will be clean. The technician offered me to clean the main ducts for 199$ more. total i paid 506$ and it would be understandable if it would be clean at the end but it wasnt! All together it took about 40 min to be done. Sloppy job! One of the vents that goes outside wasn't even touched. Next day I had the new AC and furnace installed guess what, the new air filter had about a galon of dust after the furnace worked about 30 min. read more

I received a flyer in the mail and scheduled a whole house air duct cleaning. Ray, the technician was kind, thorough and professional. He showed me the cleaning of the main air duct which he had performed. He did not tell me it was an additional charge. I was in the middle of dealing with another issue unrelated to the duct cleaning, and paid the bill. After the technician left, I realized I had paid too much and never received a receipt. I call the office and talked with office staff, they were going to talk with the mananager. I have called numerous times since, talked to staff, they said they were going to talk to their manager and I have never gotten any further. Same response each time I call. I still have not received a receipt either. If you hire this company make sure you are not uncharged for a service you did not agree to ahead of time. read more

Employee bad behavior , sell un necessary service , rushing without explaining what they are doing .

I had my whole house duct cleaning done today. Tyreese explained and showed me all the services he provided. He was professional and thorough. I'm very happy with the services done today and highly recommend MN Air Duct Cleaning. read more

Don and his apprentice were great. Did every vent and serviced the furnace and ac. Very professional and thorough. Made a huge difference on our 8 year old house. Not sneezing anymore. And they sent me the before and after pictures. Definitely worth it the value. read more

The technician was kind but smelled like marijuana unfortunately He did spend a good 2 1/2 hours at the house doing an air duct cleaning in the trunk line. It was a little pricey, but I thought it'd be worth it. it was disappointing that he left a big dust pile outside of the furnace area and left a very dirty air filter in the system, which defeated the purpose of having everything to try to get a out of the house. I had to go ahead and proceed with a deep particle cleaning after you left for about an hour and a half and I don't feel house is better off than it was before unfortunately I think it is worse I these guys for mold, remediation, post air duct cleaning If you have no concerns of mold spores in your house, maybe that's fine if you don't mind doing some deep cleaning after yourself. I do think he got a lot of dirt out of the air ducts and I appreciate that, but I don't appreciate all the dirt that was brought throughout the house and because it wasn't cleaned up properly at the end and a dirty filter left behind pushing all the stuff that he pulled out throughout the air ducks. I do not recommend and I would not use again read more

Friendly and knowledgeable and Don took the time to explain what he was doing in each room.

The quality of the service that MN Air Duct Cleaning and the technical abilities of their tech. Tyreese was TOP NOTCH. Tyreese was punctual, communicative and extreme upfront and honest. I'd signed up form an additional add on service which was quite expensive, his photos showed that the work did not need to be done. The integrity of Tyreese and the entire MN Air Duct Cleaning was TOP NOTCH. read more

Terrell did a excellent job of cleaning all the vents out, taking pictures of everything and explaining all my different options. He was very professional and a hard worker, you can tell he takes pride in his work. I also thought the price was very reasonable. read more

I received their coupon in the mail and scheduled the service. The day prior, they confirmed. On the day of the actual appointment, we received a text message asking us to request that the technician contact the office. The technician was not at our home. Fifteen minutes prior to the closing of the two-hour window we were provided, we received a call from the office asking if the technician was here. He was not. They asked if we could reschedule, and I declined. I do not recommend. read more

Run away from this company! One of the technicians came to my house. Not only did he not perform any work, he dropped a cellphone into an air duct. I tried contacting both the technician and the company, but they would not come back to finish the work and retrieve the cellphone. To make things worse, the cellphone has an alarm set, and it rings non-stop. The technician even told me I should be responsible for the phone HE dropped in my vent!!!! read more

He was so professional and friendly. Explained everything to me which lead me to do the full package for cleaning. Awesome job! read more

We hired this company to clean our air ducts purely as a precaution after moving into our home. Prior to their service, we had no issues with dust, debris, or airflow from any vents. After the technician left, we discovered that dust and debris were blowing out of the vents and had settled throughout the house, including a thick layer on our kitchen/bathroom counters and other surfaces. I contacted the company immediately and requested a follow-up visit and asked that they hire a company to clean our home. Instead of sending a field manager as promised, the same technician returned and spent several more hours blowing out the vents, without acknowledging that the first visit had contaminated our home. The problem persisted after the second visit. While most vents eventually stopped blowing debris, the kitchen vent continued to deposit drywall dust onto the counters daily. After repeated calls, a field manager finally came out and confirmed there was debris trapped in the kitchen supply line and attempted to vacuum it out. Even after this visit, debris continued to blow from the kitchen vent. At this point, my partner and I had already hired a cleaning company and had been wiping down the kitchen multiple times a day for a couple weeks. With holiday guests arriving, I was forced to install a filter directly over the kitchen vent just to stop the dust. I requested reimbursement for the cleaning costs, but the company did not respond until nearly a month later--and only after I threatened to post a review and file a BBB complaint. Two months later, I am writing this review. At this point, we've spent approximately $700 (including cleaning fees), spent weeks dealing with a mess they created, and now have an HVAC system that requires a filter in the kitchen vent to prevent debris from entering the living space--an issue that did not exist before this company performed the work. Management recently claimed they could not properly clean this part of the system due to water damage (despite having already blasted it with compressed air during 2 of the 3 earlier visits) and offered a fractional refund, to which we insisted on a full refund because we had a clean, functioning house and they left it dirty and dysfunctional. To this, they promised to get back to us on January 19th. It is now the 24th and we have not heard from them. We decided we are done wasting our time with this company, and we hope sharing this experience helps other homeowners protect their homes from MN Air Duct Cleaning Corp. If you are considering duct cleaning, make sure you actually need it and do not let this company into your home. In our case, MN Air Duct Cleaning Corp turned a system with no dust problems into an ongoing HVAC and debris issue and took no responsibility. read more

Used Whole House Air Vent Cleaning coupon. 1) Tech tried to upcharge me from $199 to $965 to clean all vents in house and other "maintenance packages". Coupon says "Absolutely no hidden charges!" Tech said I needed to scan the QR code and go to the website to see what is not included in "Whole House Air Vent Cleaning". 2) Tech didn't use shoe covers or take off boots as he went in and out of house over and over. read more

We recently had our HVAC system replaced and hired MN Air Duct Cleaning to clean our our vents & returns. They offered a reasonable price but was surprised to find out the main trunk lines are not included in the advertised price. Seems silly to clean your vent/return lines but not the main duct to and from them. So we agreed to have that done too for the additional cost. The tech was very nice but seemed disinterested in what he was doing and while I wasn't watching everything he did, he seemed to finish our home in what appeared to me to be very quick time if he was removing return vent covers in every room. But I figured the pictures that are promised would tell the story and if as expected some returns were not serviced, I could bring that up with the company. No photos were ever provided after multiple requests to company customer service. I would not recommend MN Air Duct Cleaning. After the additional cost of the trunk lines they were more or less the same price as other competitors. read more

Don was my technician. Two guys stopped by and they were professional, we had the house staged for sale and they left it in as good a shape as when they got here. All the vents were cleaned and they showed video of before and after, did a great job. Was able to process the invoice immediately and paid via credit card and was able to receive invoice via email directly. Worked great, highly recommend. read more

Technician showed up in a crappy unmarked van. Was nice and appeared knowledgeable, but clearly was smoking weed while working. Their hose was held together with duct tape and was made of plastic, so they damaged our baseboards and walls significantly by yanking it around corners. After reaching out to the company, they basically went quiet or kept saying "we will get back to you." Fraudulent, or at a minimum, lacking integrity as a business. read more

I saw an ad on Facebook for air duct cleaning and tapped to get more information. I quickly received a text offering to schedule the air duct cleaning. I confirmed the day and time. The tech arrived and started by opening 4 vents, taking video then showing me the amount of dirt. He then explained that I should use the upgraded service for $1200. WHAT? I declined and said that I only wanted the $199 service. He went outside to chat with his supervisor and said that they would offer a discount and the new price was $795. I declined and he closed the 4 vents and left. read more

This company is very deceiving. The scheduler assured me there are no hidden fees. I received the ad in the mail any size house ALL supply vents/dryer for $199. The tech took pics of blower it was dirty and said all the vent dust will rest in the main vent which wasn't including in 199 price. By the time tech finished explaining the cost went from $199-$647. I declined and it costed me $247 for blower and cabinets to be cleaned read more

Great experience from start to finish. Our technician Ramzy was very informative and professional. I will use this company again.

I got the $199 deal, I thought they would clean all of the vents they only cleaned the vent in the furnace room. They would have cleaned all the other vents for $500. They were in my home about a total of 10 minutes tops. When I paid their was a prompt for tipping 18%, 20% or 25%. Customer Service wasn't great when I enquired. I called them and was expecting a human to call me. Got a text. Would NOT use again will find another vent cleaning service read more

We hired MN Air Duct Cleaning to clean the ductwork for a house we are renovating. It was very dirty when we mived in and we also did some construction so we knew the ducts would likely be a mess. This company offered all ducts and returns cleaned and the dryer vent at a reasonable price. Also included in the price was a set of before and after photos. Our vents are the usual variety but it turns out the won't open those vents to photograph. Your vents can only be in a wall apparently. Our technician put a tiny hose in the vent slit and that's it. There's no telling if our vents were cleaned or not and the technician doesn't know either because he never looked. The picture they did send was of our ceiling and a hose inserted to somewhere. Overall, VERY disappointing. We do not recommend. read more

First off, they don't send before and after pictures as promised. Second, when you contact them to ask for the pictures it takes several emails to get them. Finally, when they send the pictures they are of someone else's home, and they send you another customer's invoice, containing their personal information so who knows how many people's privacy has been violated. Then when you request a refund because there is no evidence any cleaning took place, they ghost you. read more

Excellent job, the best duct cleaning job ever done at my house during the 24 years that I occupied it. The technician was friendly, and service-oriented and explained everything that he did, why, and what other services that I may need without any sales pitch what so ever. read more

This company is a scam. The premium $199 vent cleaning advertisement is a scam they more than doubled that amount when first showing up. I tried to work with customer service but they were not willing to do anything. Save you money and go with a reputable service!!! read more

They advertised a deal of $199 for unlimited air ducts and then $10 for each cold air return. When they arrived they said my ducts were too dirty for the regular cleaning and I needed a deep cleaning or they wouldn't get very clean. I had told them we bought the house 3 years ago and didn't know if it had ever been done and they still never volunteered this info on pricing until they were at my house. VERY SHADY read more

- it's been over couple months and we still haven't get any pictures before and after as promised. We paid in full but no receipt. - Did a bad job over all. I will not recommend this service. read more