This place was amazing. I accidentally sat on my glasses and didn't have a backup prescription. I…read morewent in right when they opened, and they really tried to help by fitting my lenses into one of their frames. Unfortunately, none of the frames matched, but they were able to get me some contacts, which was incredibly kind. They were so helpful especially since we were on a trip to Moab and it made a stressful situation so much easier. I highly recommend using them for glasses or contacts!!!

I was in from out of town and forgot my contacts, only had glasses. Was not looking forward to go…read morehiking pushing my glasses up my nose all week. The ladies took a look at my prescription and hooked me up with a few samples to get me through the week. God bless!

Takes good care of patients. Easy to talk to. Explaines everything very well. Addresses all…read moreconcernes.

I can't describe how wonderful these two doctors are! They really care and they will see…read moreyou-explain things to you and help reassure you even after hours!! EX. ...my daughter's contacts, we're not in and instead of making her not drive the whole weekend - they personally came in on a Saturday !!!extra ordinary!

Five stars for Kelly (eye assistant--super kind), Nakeda (excellent assistance with helping me to…read morepick out new glasses--without being pushy or hovering and very kind) and Dr. Noga (prompt and professional). Two stars for receptionist who lacked warmth and probably should not be a front desk person. (She wasn't rude but she wasn't super friendly either.) Overall, five stars for solid and easy appointment that took my vision insurance. .

Great staff and dr, nice selection of glasses! Quick delivery of new glasses. Would recommend...!read more

I can't say enough good things about Visual Eyes! The entire team from the front desk staff to the…read moretechnicians and especially the doctors is truly amazing. Everyone is so warm, welcoming, and genuinely caring. They take the time to listen to your concerns, explain everything clearly without rushing, and make you feel like you're their top priority.

Everything went well! Bee using them since they opened Great service, professional and…read morereasonable prices

Oh honey... buckle in, because this one deserves a slow clap and a bombastic side-eye…read more So my daughter decided to trust EyeMart Express in Grand Junction, bold choice, apparently. We did not know she was offering herself up as tribute. What followed? An absolute Insurance Hunger Games: Optical Edition. Let's start with the basics: she needed a simple list of benefits faxed directly from her insurance. Standard. Normal. Happens every day. Meanwhile, her husband waltzes into another EyeMart Express location like it's a VIP lounge, appointment, exam, glasses, DONE the same day. Efficiency? We love to see it... just not here, apparently. Now this location? Oh no, they said the doctor doesn't take her insurance. Fine. Annoying, but fine, out of pocket it is. But tell me why EVERYTHING ELSE also fell apart like a clearance rack sandal? Enter: the sales clerk. Suspicious. Unhelpful. Acting like my daughter was trying to commit identity fraud just to get a pair of frames. Claimed the insurance company had "no record of her." None. Zero. Vanished into the void. Meanwhile*plot twist*my daughter can literally pull up her info on the portal, and so can her husband. It's magggggicccc! So my daughter, being more patient than I would've been, asks, "Hey... what number are you calling?" Turns out... wrong number. WRONG. NUMBER. And instead of, I don't know, fixing it? Calling the correct one? Doing literally the bare minimum? Miss Thing says she'll just "keep trying." Keep trying WHAT, sunshine?? Dialing into the abyss?? Communicating with spirits?? At this point it's less customer service and more performance art. Angel baby... figure it out. Service: zero. Effort: negative. Vibes: aggressively unhelpful. I'm giving this location 1 star with a full-body sneer. Grand Junction, do better. Side note hats off to the FOCO location who graciously offered to help us out of the debacle. Girrrlll, we love a timely rescue. We will allow the cape this time.

I have been going to Dr. Hicks for several years. I purchased a set of Oakley's with a two-year…read morelens replacement warranty on them before she moved to Eyemart. The lenses that I got from her are scratched and I informed her that I needed a new pair of lenses, and Dr. Hicks says that her warranty is not gonna cover them anymore since she moved. I went in to get my eye exam at Eyemart where Dr. Hicks is now working. I got my eye exam and some new glasses with the lenses and the lenses were killing my eyes. So I went back in to let Dr. Hicks know that the prescription she gave me was not working for me. Dr. Hicks told me that it's Eyemart's problem, not hers and then drop me as a patient. I personally would not recommend Dr. Hicks to anybody in the Grand Valley. So in short do not go to Dr. Hicks or trust her medical abilities for eyeglasses. No wonder why her partners didn't want to work with her anymore at the old place!!!

Great! Easy in and out. Clear communication. Happy to have found this business. Would recommendread more

Would not recommend this office. The office staff is beyond rude. While the doctor was…read moreknowledgeable, he used foul language and was arrogant. There was one young man, I can't remember his name, that was the only decent, positive interaction we had. After several visits, we ended up switching to a different practice because the doctor was tolerable but their office staff needs serious customer service training.

I give Doctor Holt 5-STARS since he is extremely kind and qualified. However, ICON appointment…read morescheduling is pretty awful for both the patient and doctor, so I give them 1-STAR. I have been a regular patient at ICON for about 4 years and it is not uncommon to find patients being over-booked or even double-booked for the exact same appointment times. This results in SUPER long wait times-as in waiting over 2 hours before even seeing the doctor. Doctor Holt seamlessly blends deep clinical expertise with high emotional intelligence. He communicates well, listens intently, and treats the whole patient with kindness and respect. And I believe he actually loves his job! However, witnessing the breakneck speed at which he must move between his patients is painful. Burnout in physicians is real. I hate to think that one day Doctor Holt may find himself both physically and emotionally exhausted because the thing he loved, the thing he was SO good at, no longer holds meaning. It is my impression that Dr. Holt is an 'on-staff' employee of ICON Eyecare-a corporation that obviously views their patients as 'time-slots' and 'revenue' AND their physicians as 'workhorses'. If this is the case, it screams profit over people which is both wasteful and stupid. The demand for good eye care is obviously high in Grand Junction, so given the backlog of patients why doesn't ICON Eyecare hire another doctor to assist Dr. Holt with his workload?

I've seen them repeatedly for dry eye and possible cateracs and they never actually do anything for…read moreme they just keep scheduling additional appointments to check things and they never do anything including informing me of possible problems. I just googled my problem and in less than five minutes found a possible aid which they never even gave me a hint that that may help???

Jim is awesome! He was able to put new lenses into my frames when Walmart said they couldn't. In…read morefact, Walmart actually recommended Jim to me and said "if anyone can do it, Jim can!" Well, today he replaced those lenses with progressive lenses and they are MAGICAL! Thank you, Jim! You're pretty magical, too!

Thank you so very much , Jim for repairing my sunglasses. No other place was able to fix them…read more Thank you!

Very friendly staff, prompt and courteous I felt they addressed my needs quite well.read more

The people at Valley Vision Center were really great to work with. They were all (and I think I…read moredid speak with ALL of them at one time or another during my multiple visits) helpful and friendly. They kept several pairs of frames I was interested in tucked away for me while I was trying to decide which one I liked the best, and they all helped give me their opinions on which pair looked best on me when I asked. No one ever rushed me, and there always seemed to be enough employees present to answer my questions. I also thought they had a great selection of frames, and they were willing to order in a frame in a different color if I wanted to see it. Bottom line is on this review: you will be a happy customer if you shop at Valley Vision Center!