We sent back a transmission that was returned tpo them OVER TWO MONTHS ago. The business accepted…read morethe return, and acknowledged they had received it. We never received the refund of $500 that they said was coming. We have contacted them numerous times and each time we are told "they are working on it." I even called the company they use to process the return payment and they said that the refund was "on hold." $500 is not going to break us, but this is just poor business practice. I would recommend that you go elsewhere with your business.

Was looking for an honest auto repair shop, and these folks are working for us. They give estimates…read morefrom the bottom to the top with explanations and no pressure. No repair shop is cheap but they're reasonable by comparison.

I feel like I can actually trust the service center here compared to a couple of other service…read morecenters I've had experience with. It could be that the service from the other places really highlighted the difference in service and care, in comparison. I had a couple of friendly experiences with Brady already but I will say, both times, they forgot to have the car washed afterwards but the second time, as we were headed out, Brady saw and asked them to get it washed before we left. I kind of miss the cookies they used to offer but nbd. They do have hot coffee or tea available and flowers or a snack bar for you as you check out. One negative thing I don't like about this place, is the seating. All the seats are too deep. I had been in a car accident a few months earlier and could not sit without pain in their waiting area because there is not enough support in their deep seats. Not everyone is tall and the difference in the back support of a seat or chair is huge after a car accident. I'd love to see different seating options or some seats with extra pillows for support.

I stopped here to get an oil change on my dad's vehicle. While I do not own a Honda, my dad does…read more Here's what I noticed RE: the space - Friendly staff, super clean facility, large waiting space for customers with great amenities such as outlets for computer work, complimentary small water bottles, espresso coffee machine serving lattes, cappuccinos, hot chocolate, coffee and more, fish tank, nice bathrooms, 2 TV's, tons of seating from couches to oversized chairs, floor room sale space with cars to purchase and more. The facility will text when your vehicle is fully serviced and ready for payment and pickup. There is a pay counter towards the entry. After payment, you get a choice of a rose or snack. if I had a Honda, I would always sit and work here during service maintenance due to the cleanliness and variety of amenities. Well done IG Honda!!

Several issues with my experience here, but the last straw that induced this review is that after…read morean oil change there, my car sat for 2 weeks and lost 3 of 4 quarts of oil. Took it to another mechanic who discovered that Auto Works used the wrong drain plug, so all that oil simply drained out of my car. Unbelievable.

I brought my sedan into Auto Works without an appointment & desperate for a solution. Mitch…read moreimmediately listened to my concern & assured he could help. After a courtesy drop off, I received a call a few hours later with resolution & would be completed by end of day. Once again, insisted on a courtesy pick up, and I drove away within the same business day (and it was a Friday, no less!) I can't thank Mitch, Wayne, and the team at Auto Works enough for your customer service, quality of work, and kindness you showed me. I so appreciate your service & you have found a loyal customer in return. Thank you, thank you!

UNDER NEW OWNERSHIP FOR 2 YEARS NOW. Stellar service. Kind, professional, helpful, honest,…read morereasonable, and fast.

What a horrible experience. Not only did they invent non existent issues with my vehicle, they…read morewould not commit to a repair window. Thankfully I went to a reputable business elsewhere who accurately diagnosed and fixed my problem.

Landon M and Luke L were great and helped us repair our 2024 Legacy and got us back on the road…read morewith 24 hours. Great Team!

We worked with a few different employees of this business over a few days before purchasing a used…read morevehicle. Everyone was very nice, forthcoming, and helpful. The only issue we had is that a few of the cars we'd seen online were no longer available when we went to view them - it would be good if those pending sale were marked as such to make shopping easier. Overall a fair car buying experience!

i recommend Lloyds…read more Lloyds proved to be really dependable, walkable and honest about what to spend money on and what's a waste. They have done consistently good repairs, and made good referrals when other shops were a better choice for a particular problem. They are friendly, can squeeze in simple emergencies, and i trust them very much.

Lloyds staff have helped me and my partner with Civic, Mazda, and Mini vehicles. Best choice in…read moretown for generations. Helpful with planned maintenance and the sudden and unexpected. Thanks all.

Our salesman La was incredible to work with. We had our eyes set on the new Sequoia TRD Pro. He…read moreshowed us a sequoia they had on the lot to get a feeling on the vehicle. Once we fell in love with the vehicle he walked us through the process of purchasing the vehicle. La was patient and very knowledgeable on the vehicle. Purchasing our first Toyota, La made the experience very enjoyable and a customer for life!

I'm absolutely outraged at how Maplewood Toyota handled what should have been a simple fix. After…read morelosing my key fob with the chip, I towed the car in, bought a replacement, and eventually found the original key that worked. Yet when I returned during my lunch break, demanding they simply test the key and return my car if it worked, they refused because "the technician wasn't there." No actual diagnostics were needed--just a test drive! I had to involve a manager since they were treating me dismissively, dragged the process out to try and make me late, and still charged me for diagnostics, even though nothing was wrong with the car. Too bad I have a great employer who understood. They tried to steal time and money from me, for absolutely no valid reason. This is fraud, plain and simple.

I went to Oakdale Collision to get my car back. They said they were having trouble with my battery…read more They said I might have to jump it. Why would that be? My battery was perfect when I dropped it off. Why is this my problem? Now they ate going to charge the car and have me come back. Now when I go back to get my car, the battery is only going to last till I get home? Then what? Worst place ever!

Brought my vehicle in on an insurance claim with driver side damage and a busted window. They left…read moreglass in my vents, seat, and floor after charging the insurance company to remove it. The weather stripping installed on the door/window was installed incorrectly. Looks like a 2 year old put it on. The scratches weren't even buffed out. At the bare minimum, this should have been done. It shows they take no pride in their work or final product, in my opinion. Which, when I addressed this with the shop manager he told me that it wasn't part of the accident because it came to the shop like that??? Ummmm, yep it did, it was in an accident! They didn't put all of the hardware back in the door upon installation. This is all just part of what brought me to my insurance company to fix this mess. It has been over a month now, and after being told I would hear back from the shop manager to set up a date to fix these issues, I have heard nothing! I have called twice, and he has been unavailable each time. At this point, my family can not trust them to fix this mess, if this was the product of them on a good day! They take pictures, they decide what damage is being fixed and what is considered accident, even after I showed them the entire accident area. This is a nightmare. Not recommended, I will never go here again. I just wanted my newer vehicle brought back to the condition before the accident. That's after all what my insurance is for. This isn't even 1 star work. It deserves not on ounce more of my time or my energy.