I recently came in to purchase two new tires. The staff was super friendly. The two men I spoke…read morewith were extremely nice to myself and my small daughter. The service was quick and their prices are very fair. They explained to me what they were doing, why it was needed, and gave me options for cheapest to most expensive pricing. They didn't push me to purchase extras and didn't try to convince me to go with the highest priced merchandise. They made me comfortable and were also humorous! I have never enjoyed having my car serviced, but this staff made me feel at home! I enjoyed the personable and kind staff, the speed of my service and the good prices! I am positive that I will come here again and again!!!

This should be the FIRST place yo check for a part to put on your car. The parts they sell will…read morecome with all the extras and it will be the right part the first time! I have been burned by Autozone and Advance too many times selling me the wrong part where I only find out when I remove the old part and it doesnt fit correctly. Heck advance once sold me 2 right calipers for a 92 Jimmy! I needed a left one mixed in there. Staples carries quality paint and body materials also. The staff is patient and helpful. Good place to do business.

Willie and his crew are exceptional. I've never been able to walk in to a shop, the first of the…read moremonth, and get my car inspected and be out the door in less than 30 minutes. Not to say he isn't getting the business (there were 5 in front of me when I called 30 minutes prior my arrival), he just gets it done, and quick. Up front, and honest. Will do business again for sure. Major plus is, if something IS wrong with your car, you can go to Advance or wherever and buy the part you need and bring it back and they will install it for you. Saving you from buying marked up parts with delivery fees that other shops will incorporate to your total bill.

AVOID THIS SHOP! Willie, the shop owner, was inaccurate and negligent in diagnosing my car as well…read moreas being rude! I took my 2006 Chevrolet Monte Carlo SS to Willie's Auto Repair because it had been overheating the last few days and leaking fluids. I knew to keep adding water to radiator tank and expansion tank to keep car from getting TOO hot in the meantime. Willie tells me I need a new water pump, bottom radiator hose, and have a small transmission leak. Cost for labor would be $280. He allowed me to buy parts @ Greyline Auto Parts to save some money. Got them for $151. Next day, my car is ready, and I pay Willie $280 and drive away (should have test-driven first--my mistake!). But you have to understand, in all fairness to Willie, he had worked on my car before and results were satisfactory. Anyway, I drive a few miles up the road and car starts to overheat, so I return to shop. Willie looks under car and sees fluid pouring out. Looks under hood and sees bubbling expansion tank and says, "you have a blown head gasket." He also seems perplexed regarding the leak and says aloud "where is that coming from?" Somehow, I doubted his head gasket diagnosis--instinct, I guess! Willie did not do head gasket repair anyway, so I looked online and found great reviews for Cutshaw Automotive on Cutshaw Avenue in Richmond. And THEY did head gasket repair! So, I take my car over there, and Master Mechanic Matt pops the hood, takes one look, and says, "I see already that you have a split radiator." He also noticed the broken radiator cap, which Willie SHOULD have noticed when he opened the radiator cap to add antifreeze! I mean, it was obvious...Matt said he thought Willie misdiagnosed on the water pump, but could tell he put a new one in. He also said he didn't think I had blown a head gasket. Matt put in a new radiator, thermostat, antifreeze, and repaired a small transmission leak (couldn't help wonder if this was the SAME leak that Willie said he repaired?!)...Anyway, my car has been running great w/no leaking and no overheating whatsoever.. I call Willie up and tell him all this and he says, "well, the water pump WAS leaking." But when I pointed out his not seeing the broken radiator cap which CONTRIBUTED to my overheating/leaking issues, he simply replied, "Sure didn't." I also told him that he was wrong when he said it was a blown head gasket. He simply said, "well, it appeared to be that." Basically, I then told Willie he was not thorough or accurate, but was negligent, and not a very good mechanic. Told him I was reporting him to the Better Business Bureau (I just did), to which he replied, "whatever, asshole!"....Nice guy. p.s. I mean, think about it, suppose I had taken Willie at his word and gone and had my head gaskets replaced when they didn't need to be? I would have been out around 2 grand. More money than I can afford!

They did great work on my car replacing my water pump and thermostat for a very good price…read more Previously they had done work on my other car. Brakes rotors and tires. That was a bit pricier but still fair to me. I will continue to use their excellent services.

My car broke down, and with the Covid pandemic, I was unable to get it to a shop. Through a friend,…read moreI was referred to this mobile repair with Kings Auto Service. They came out, diagnosed my issue, and scheduled a date to come back. They came back and fixed my starter quickly and I'm so thankful! I'm back on the road! They have excellent customer service and do great service. I highly recommend them for Auto services.

I was recommended to try this establishment. I was not looking for brand new tires but the tires I…read morepurchased looked like new. For four brand named (Michelin) tires, I paid $150. Certainly beat paying $800. Will was very nice and pleasant. The gentleman who put the tires on was also very nice.

Worst service ever. I bought 4 hub caps there. Brought them back the next morning because they…read moredid not fit. I was told I could get a refund if they don't fit. Now they don't do refunds. When I talked to the owner he said I could exchange them, but he did not have anything that fits. At that point he told me to get out of his face.

After purchasing a 2018 Chevrolet Traverse I learned the shark fin antenna was bad due to there was…read moreno reception of satellite radio. I purchased a GM shark fin antenna through GM. I picked up the antenna at Hendricks Chevrolet. While there I inquired what would it cost to have it installed. I was informed it was a 3 hour job at their labor rate, somewhere between $400.00 to $500.00. I then contacted Strosnider Chevrolet. I was told it was a 2 hour job at their labor rate. A friend of mine that owns two import car dealerships suggested I contact Extreme Audio. I called Extreme Audio inquiring if they would install the antenna. If so, how much would it be. I was told they could install it and it would take no more than an hour. I set up the appointment. The work was done quickly. When I went to pick up my vehicle I was told the bill was $66 and some change. I first looked at him like he had four heads. He then said I can charge you more but it took less than an hour, and that is how we do things. We don't over charge. I highly recommend Extreme Audio for your vehicle audio needs. They are straight forward honest people. I won't hesitate to return in the future.

Thorough intake to see what I wanted. They walked through the options without being pushy about…read moreinstalling the most expensive option. I did end up choosing the most expensive option based on the improvements I wanted to hear with my music. Easy to schedule the appointment for the install. Install was finished in a day. The owner and staff were very friendly and knowledgeable. I would choose this place again for audio upgrades or any other car upgrades I'd want in the future.

Great prices! They also have financing available. The lobby is clean and comfortable.read more

Came in 20 minutes before they closed on a Friday with not just one but TWO flat tires, and not…read moreonly did they help me without any questions but I got the most affordable service you can find in RVA. They do tires and small stuff like oil changes and breaks but not anything engine related. Next door is an auto shop if you need anything but Barbara in the office helped me track down a place to get an alignment (since the machine was down) as soon as possible since I was trying to leave town the next morning. They were all very helpful and couldn't have asked for better service.