been coming here 10 years employees are amazing. The best part about this business to have quality…read moreparts and their trustworthy, which is the biggest part about business.

Bad service bed staff mohmad and Abdul…read more "I am very dissatisfied with both the staff and service. The issue has not been properly resolved despite multiple attempts."

It was quick simple and easy & provide you really good deals on holidays especially. They also do…read morephone repairs.

Offers great customer service, plenty of phone cases to chose from. Easy fast and simple visits so…read morethis store. They don't waste your time.

I will never take my phones anywhere else. Cellular experts are the definition of excellent…read morecustomer service. Not only are they the most reasonable in town, they guarantee all of their work and repairs. They are fast, friendly, and flexible. I also want to add they are honest! There have been several times where my phone did not need to be repaired but just needed a couple of things done and they charge me a very minimal charge for it. Anyone else would've probably taken my money and said that something else was wrong with it! Five star service every time. :-)

Mark and Kevin are awesome! 10 stars! I came with a cracked screen and they replaced it with ease!…read more It took 30 mins or less. They have lots of case options and key lanyards, iPad cases, pretty much anything for the phone accessory needed. They helped me put on my new tempered glass screen protector and my new case! Everything is really affordable. It's inside smartshop so you can entertain yourself by walking around and buying snacks or shopping for makeup, clothes, or jewelry. Their customer service was impeccable. And I would def be coming back here versus a place at the mall to get ripped off. Thanks again mark and Kevin for making my phone look like brand new again!

Went here to return my phone once my new phone shipped in. I was told to "go find the corporate…read morelocation" since that's where I bought the phone. Turns out, the workers at this location just didn't want to help out because according to customer service and others at Verizon, that was just an excuse to not help out.

I live in Folsom but stopped by here 6/16/25 around 115 pm after eating lunch with a friend in…read moreSacramento. I was greeted by a sales associate who was a white male of average height with dark hair and I forgot his name. I explained that I wanted to add a new phone and line to our current family plan and had brought an old iPhone to be used as trade in if needed. We went in circles because he kept insisting I had to update my old plan to even look at available promotions. I told him he was frustrating me and I was leaving. The next day I went to my usual Verizon store in Folsom. And guess what - my current plan was fine, didn't need updating, and there was a great promotion which came with a brand new iPhone 16 pro without trade in. So basically the sales associate at Verizon Florin was full of shit. Stay away from this store!

We went to get my sons iPhone fixed we took 2 iPhones and he fixed one with off brand screen and…read morethe other one wouldn't turn on so he said he would fix it but never called to update us on the phone we had to call multiple times and that's when his excuse was he was remodeling his shop that he would let us know in the next week or so days went by me and husband work a lot so we completely forgot about since they never contacted us never told us anything when we finally remembered about it we went to collect the phone they couldn't even find the phone he said to give him a couple days and he would contact us never did it was to the point my husband said he was done he knows they couldn't find the phone and we left it at that . Worst shop ever wouldn't recommend them .

This place is not what it seems. The advertisement is great but the people are not. It's a trap!!…read moreStay away this place. They rip you off. They fix the screen but the phone has all types of bugs and viruses inside. Phone will never be the same again!! Volume will go down automatically. You can't text correctly it will start wigging out. They couldn't even put a protective screen on. They speak Spanish other when you asked them a question. Sneaky and untrustworthy. Better off going somewhere else

My fiance and I came in to pay his bill and get myself a new phone. Ahmed was really helpful and…read morecool. He had great customer service though he did make a mistake but we got it fixed. The manager, Drake, came in while we were in the process of setting up my phone. He told two employees to stand side by side and said, "This is what your hair looks like when you wake up on time for work.", gesturing to one guy, then gesturing the next and saying, "This is what you look like when you don't wake up on time for work." I'm the manager of a business and though I work alone, if I had a team, I'd never talk to my team like that, especially in front of customers. There was nothing wrong with the guys hair anyway. The two employees were Hispanic. Drake was white, go figure. I said what I said. I also instantly noticed that when Drake walked in, Ahmed tucked in his necklace that had Persian writing on it. It's obvious Drake makes his people of color uncomfortable. It's even more unfortunate that it's his own staff. Customer Service on the phone was terrible. I don't plan to come back to this location again. I'm giving the Starbucks next door a negative review as well, as I watched a barista take a cup out of the garbage, take the name sticker off and put the sticker on a new cup. ‍

I don't know what it is about this location but every time I come here I'm waiting over 30 minutes…read more They definitely need more employees.. let me say it's not all the employees, because some are trying, maybe they need more employees. Oh yea, nobody greets you when you walk in nobody taking names on the list so customers don't be angry thinking other people are cutting them. Come here if you have to, but I don't recommend it. Mrs.K

For starters we had a HORRIBLE experience at the Verizon on 19th, their customer service was…read morehorrible. We went to a different location and the store manager Courtney was amazing. She was patient and explained everything making sure I got the best deal and all the perks. If it wasn't for her I may have dumped Verizon altogether and went with ATT.

Store manager Courtney was amazing. It has been years since I've dealt with someone as…read moreknowledgeable, patient and helpful in retail as her. She literally saved us hundreds of dollars. I'd give her 19 stars if I could.

The owner yells at anyone who tries to park in front of his store. He was hitting the hood of…read moresomeone car with his fist telling them he'd tow their car. Even when his store is closed. He decided to take his anger out of the person trying to calm the situation down. Seriously, stay classy Sacramento!! Calm down, it just a parking spot.

Do not come here they don't do refunds Ahmad was rude asf to me because I wanted my refund after…read morethe part they fixed did not work he proceeded to tell me no refunds after I ask what was the refund policy he was very rude didn't have a return policy what places does that? Honestly don't waste your time here their losers who will take your money DONT COME HERE THEY WILL RIP YOU OFF