Walked in, gave them my phone and explained the problem. They took a look at and had it fixed in 45…read moremins. Very affordable and prompt service is hard to find!

I have gone into this store twice and received exceptional service from two different people who…read morewere both extremely helpful and pleasant! I walked out of there with all my questions answered both times and they never charged me a dime! I will definitely go back when I am ready to purchase.

We both been having issues with messaging so Apple directed us to our carrier. It was busy so…read morethere's a wait. Jose greeted us and made sure to put us in rotation. He eventually was the person who helped us as well. One issue resolved as call blocking was enabled somehow and with a call he got it handled. My issue stemmed from RCS not working with an Android contact... so he reset and advised me to share that with the other person too. It must be on for us both. Jose was vey knowledgeable, professional and personable! This defines great service!

My son and I got to the store at 6:00 and literally closed it down, all due to a mobile, so-called…read moreexpert that clearly didn't have a clue. Thomas Wait unfortunately bumbled his way through the 2 hour process with no help from management until we left the store (due to closing) without my phone being on. I was transferred over to T-mobile but the service was not active. I went home and spoke to my previous carrier (something I could have done there) and got the green light to transfer, however had no way of doing it at home. The following day I showed up at the store to get the phone activated and the expert said he couldn't help me. Again without a phone until 4pm Saturday we called customer support and it took 2 1/2 hours to get what the "expert " screwed up in the store corrected and my service on. May I say customer support was amazing! If you can avoid this store do so!

Friendly, timely service that fixed my problem! I walked away knowing if anything went wrong the…read morework was guaranteed for 60 days!

I have an iPhone 13 ProMax. I finally broke the back glass. I read all the great reviews, and…read morebrought my phone in. Scott had to order the Alpine green back glass and in about 2 days dropped my phone off and installed in about 1 1/2 hours. I literally can't tell that the glass was swapped out. Highly recommend. Professional and responsible and timely. Texted me when the back came in and replaced that afternoon.

I love how they serve and they don't have there hands on their phones and the assis very fast the…read moresecond you come in they have someone to help you

Brian is the best Verizon associate. He was so helpful. I have had awful customer service from…read moreVerizon in the past. But not this time. He helped me and walked me through changing from apple to android and made it painless. He offered support anytime I had questions on my new phone. He spent time showing me things on the new phone with great patience. I really appreciated his helpfulness so I could take the leap of switching from Apple to android. Thanks Brian you were great. I always dreaded going to the Verizon store in the past.

I believe in getting credit when credit is due!…read more I believe it was Brandon who greeted us when we walked in and graciously helped us with our iPhone 14 questions. He offered us to make a Genius Bar appointment if we wanted to spend more time and one was available in less than 10min so we stayed. Justin worked with us during our Genius Bar appointment and we would highly recommend him to anyone who needs help and we would want him in the future. He checked our iPhones and explained their status and all options to continue using them and guidance if we wanted to pursue wanting new ones. There was no high pressure sales tactics. He presented the facts and we are now armed to make a decision in the best interest of our needs and finances. So nice to not be rushed, our questions answered patiently and obtaining the information we desired.

we arrived and were told to wait at a table and someone would help us. 4 other people arrived…read moreafter and were helped right away. AND 3 employees were helping one woman customer. Reception needs a Better system. Store is always crowded so plan for that. I left and went to T mobile store.

AT&T is Terrible, Unreliable, Doesn't Work right and is Broken most of the time!?Its not worth the…read moreMoney and isn't worth the money it cost and You are better off getting a different service! Thank You!!!

Do NOT do business with AT & T!!!!! They are a nightmare to deal with!!! I have been a customer…read morefor 25 years. Some kid came to my apartment to install WIFI and I have not been able to get onto my account since. I have spent countless hours on the phone with countless "specialists" and no one can help!!! I cannot see or pay my bill, and no one can recover my account. I now have late fees and who knows what- I STILL CANNOT ACCESS MY ACCOUNT, AND EVERN THE SPECIALISTS CAN'T HELP! As soon as I am able to resolve this, I will switch to TMobile and never go near this company again!!! I only gave them one star because it would not take my review with no stars.

Poor Customer Service!!! I've gone into this store 3 times in the last month. Each time, I was…read moreoverlooked, passed up or just plain ignored. I kept going back because it was conveniently located and I'm all about 2nd chances, but each time the service was worse. So save yourself some time and frustration and bypass this Verizon store.

Awesome guys.. They always know how to treat me when I walk in.. Smiling faces and great hand…read moreshakes. Thanks for helping this difficult customer..

Amazing service from Katie today. We went back to her twice as she knew what she was doing. Nice…read moregirl and good personality. More sales people should be like her. I am a handicapped person and she understood I needed a cellular watch and I had bought a non cellular watch. She suggested I replace it with a cellular one. I did and went back to have her install it for me. No, problem with the installation and out in a short time.

The folks are always helpful here, offering best ways to help and resolve issues. I never have an…read moreissue when I have to go to this store!

I am so glad I went here. Shane is a f@#$&!* Rockstar!! I cannot say enough how much this place…read moresaved my phone (life). T-moblie couldn't help cuz they had no in house techs???! Really. But they did do something right and that was recommending this place. Kimberley his assistant was super nice and helpful. I'm telling you all, you got a phone issue, this is the place to go!!!! Hands f@#$&!* down!!!! They rock, Shane you rock!!

Have experienced GREAT service here twice! First was when lens cover cracked after dropping iPhone…read more- quick and easy repair with a quality product, and I added a better hard case for future protection. Second was when MacBook Air shut off in midst of update and wouldn't/couldn't restart - patient advice helped in waiting out the problem until restart was complete. In the event of future issues with Apple gear, this is the place for me.