Talk about being ungrateful, rude and getting mad at the other half for wanting to get me a phone…read morecase, from Mobile Plus, hehe. I was busy shopping at the Grand Century Mall for Asian products and my other half sends me a text to come to Mobile Plus, I didn't reply because I didn't need a phone case, was waiting for the one I ordered on Amazon one. hehe. Now I am very grateful, (sorry to my other half) I found a very nice phone case for only $9.99, for my new Iphone 17 plus, also camera protector, and Iphone watch band. The staff was super awesome and nice to even change them for me. What a nice suprise to visit Mobile Plus. Mobile Plus got huge selections of accessories for your electronic device, they get pretty busy! They do repairs also, I think they take phone payments as I saw a customer paying for cell phone bill, and also they sale used unlocked Iphones. Located at the Grand Century Mall, the business is a Gem. I am super happy that I got all of this, at a shop I did not plan on visiting and super cheap too. I need to protect my IPhone, what a relief.

Very disappointed with this SCAM cell phone seller. We bought a phone and asked several times if…read moreit's unlocked for all carriers. The employee ensures it does. We ended up returning the phone because our sim is not working. He then tells me, it doesn't work on Walmart SIM cards. Then charges a FEE for return. Bad business

5 Star service from start to finish. Our family of 4 were…read moreupgrading our cell phones and we were helped by: both of the Michaels, Nayoung, and Sammy. They were very welcoming, but also worked great as a team. Not only were they professional and knowledgeable about the devices, but they were also experts about service plans & discounts. Their interpersonal skills and wonderful approach made our purchase and iphone migration a fantastic experience.

I dropped my iPhone 17 pro max a zillion times since I purchased it last November and cracked the…read morebelkin ultra glass cover that I purchased at the same time in a couple of places. I purchased belkin covers in the past from Best Buy. Best Buy had a warranty on their belkin covers too and you just brought in your cell phone to Best Buy and they looked up your warranty and physically replaced the screen protector for you for free after you paid a $9.99 charge once. That has probably changed in the last few years at Best Buy. I mention that because Apple has a warranty on their belkin covers too. I didn't ask about the specifics of the warranty at Apple when I bought the belkin cover I just remembered it had one. However, at Apple, you go to the Belkin website and order the cover, it takes a few weeks to get mailed and then you replace it yourself. It sounded a bit familiar but I didn't think about it after the purchase. I went to Apple to inquire about the warranty and learned all this. Since Apple wasn't that busy on a Friday morning and after having a very cracked screen protector for months, I decided to purchase a new one and have an Apple employee replace it for me. It was about $40 and took less than 15 minutes. My iPhone looked like new so I was totally happy. Yes, I could have saved $40 but the splurged just seemed worth it. Employees supper nice.

Came here yesterday with my friend Alvin to activate his new iPhone and eSIM…read more Our technician, Bailey, was extremely patient with us and spent 30 minutes troubleshooting and eventually got it to work. It was also his birthday that day so afterward we went upstairs to get a cookie & cream soft serve ice cream for him from SomiSomi. Happy birthday Bailey, and thanks for your help! =)

This store barely earns 1 star. If it weren't for Sonia that greeted us and tried to get a manager,…read moreI'd give them zero stars! She called the manager, Moe, who said he'd be back in 5-10 minutes and could help us. Supposedly he was at lunch. We waited an additional 30 minutes before we gave up! It must be nice to take an extended lunch when you know a customer is waiting and the store closes in an hour. Apparently they don't care about customer service. We would've been better off staying with Verizon!

I'd definitely recommend this place--and Mike in particular--if you need a device repair or parts…read morereplacement. I came in initially to get my wife's iPhone (12 Pro Max) battery replaced. During the visit, Mike also asked about the screen, which had been replaced a few years ago at a different location (which I won't name). He pointed out that the previous repair used a lower-quality screen rather than a genuine one, which finally explained some issues we'd noticed back then. Mike replaced it with a proper screen, and now the phone feels like new--perfect for my daughter to keep using. Since he did such a great job on my wife's phone, I decided to go ahead and replace the battery on my own iPhone (12 Pro Max) as well, since it was down to 69% maximum capacity. That's why I'd definitely recommend Mike and his shop to anyone who needs device repairs or parts replaced. He's honest and will let you know whether a repair is actually worth it. I'll definitely be coming back when my kids break their devices, and I'll continue recommending this place to anyone who needs their device serviced.

I took a phone which was not turning on, no display and Mike took it off examined it and said I…read moredon't have the screen but you can order and bring it and I can fix it for you. I took the new screen and he fixed it in 20 minutes. No drama nothing, very professional. I loved the service. Thank you Mike.

I had to change to another company that always helps me the way I need. I will go back to metro if…read morethey can provide me with the service that I need.

My car cell phone charger just died today?!?! i pulled into…read moremy fav Metropcs for a new one. I was hoping to not have to pay but the guy wouldn't warranty it. but he gave it to me for 1/2 off so all was not a total loss. He informed me that the cords were weak on the one end so try to treat it gently.....

This store is in the older Burbank area of San Jose...lots of old buildings but it is nicely…read moreremodeled inside. People were friendly and I got my new phone activated pretty quick. TV inside for people waiting, but I wasn't there more than 10 mins after I made my purchase and had the phone activated. One great thing about this store is that they seemed to have EVERYTHING in stock, even a lot of phones not available on Boost's website--Which is different than most Boost stores who only seem to have the cheapest/oldest/wimpiest phones, and maybe a couple of the new ones.... The phone I wanted was $20 more in the shop than on Boost's website, but they matched the price with no hassle. There is a lot in back for off street parking just go around the corner and you'll see it. They have a door to the parking lot, it's just hidden because the building is shorter than the others next door. Definitely a plus in this area which can get busy. Lots of options for cases too, didn't see the prices, but who bothers with buying in the store with online offers being so cheap... They asked if I wanted to buy a case, I said no, and that was that. No upsells, no "do you want phone insurance" nonsense...in and out and no hassles.

should change their hours to 'whenever someone shows up' ive been there multiple times at 10am…read moreexpecting to be helped but no one is there. unacceptable.

Cracked my iPhone screen and loved my experience here! Zak was really helpful and the price was…read moregood too

Very excellent and very good customer service i like the people working they are all niceread more

called and Jim answered right away ..... I had crushed my iPhone with a van door .....he looked at…read moreit and said it was unrepairable ...I had cell insurance and asked if he would write an estimate to submit for a claim ..... 5 min later he emailed it to me.... didn't charge me for the estimate or email, didn't try to up sell me or scam me ..... thank you Jim .......

Jim replaced the battery in my Samsung Galaxy S10 and the battery life has gone back to like new…read morelength. Much more cost effective than buying a new phone. It only took a couple of hours.