MOBILE TRANSPORT CAUSED $1454 IN DAMAGE TO MY CAR & MINIVAN! These guys are by far the worst! If you get assigned this car transporter, tell them to find another one. Mobile Transport Inc damaged both of my vehicles (2001 Hyundai Sonata & 2011 Toyota Sienna) transporting them from NC to OR resulting in $1454 in damage. It took over 50 days of me writing and calling before they finally told me that they were not going to pay for any of the damages they caused. By far the most unethical car transporter I've ever worked with! You can see all the pictures of the damage they caused at http://www.lompico.org/mobile HERE's EXACTLY WHAT HAPPENED: 8/31/2010: I received both vehicles and they both had paint damaged. My 2001 Hyundai Sonata had paint rubbed off the front bumper by the front driver's side tire. Caused by a tire strap? My 2011 Toyota Sienna had blue paint scratched onto the front bumper. Rubbed off from the car they pressed mine up against? The minivan was only 2 weeks old and brand new off the dealer's lot. I wrote the damage down on the acceptance forms before signing them. I Emailed pictures of the damage and the acceptance forms to my broker: Dependable Auto Movers. As a next step, I was told to go get 3 quotes for the damage. 9/13/10: I sent over 3 estimates for each vehicle. Here are the quotes I had to spend hours getting: - Hyundai Repair Quotes: $884, $899, $1002 - Toyota Repair Quotes: $570, $743, $561 9/21/10: Mobile Transport Inc claims they have not received anything so I resent the photos and report sent on 8/31/10. 10/1/10: My broker, Lisa from Dependable Auto Movers, told me to call their claims representative Tom at Mobile Transport, Inc. on Monday and he'll cut me a check. She told me to call 1-509-368-9449 because NO ONE ever answers their main number: 1-509-443-5827. 10/4/10: I called Tom at 509-368-9449 at Mobile Transport Inc. and he claims he just heard of the claim. He asked me to email the pictures of the damage and the acceptance forms where I wrote down the damage. I told him that I already emailed that to him twice but that I will email it again. I also decide to send him everything via certified mail so he can't claim that he hasn't received anything. 10/6/10: Package with letter, photos of damage, car receiving forms with damage written on them and repair quotes arrives at Mobile Transport Inc. USPS Status: Delivered your item was delivered at 11:57 am on October 06, 2010 in SPOKANE, WA 99212. The item was signed for by Y PUKLOWSKY. 10/7/10: I Called Dependable Auto Movers and spoke with Sarah. She told me that they have had lots of contact with Mobile Transport Inc. Including speaking with a dispatcher there (Mark) on Sept 22nd and he confirmed over the phone that he received everything and would pass it onto Tom. She also said she re-emailed everything on 9/21 and 9/27. She spoke with 2 different dispatchers and they said they would forward it on. She told me she would call Tom again today. 10/11/10: I called Tom and he says they need to send someone out to see my acceptance forms. I ask why since he already has a copy and he gives me no answer. I press him again and ask for a reason since he already has a copy of the forms. He refuses to give an answer and simply says it's what they need to do next. I assume this is another delay tactic. Tom then takes back what he said earlier about this being a new case and says he first heard from Sara on September 13th. I confront Tom about the fact that he's already had this case in his hands for a month! He offers no explanation or apology. I assume they take so long that you give up. 10/17/10: Tom sends George (one of their truck drivers) over to my house to see my forms and the damage. He said he would report back to Tom.. 10/21/10: I called Tom and he told me that they're not going to cover any of the damages,. I asked for his insurance company and he put me on perpetual hold for 10 minutes before I finally hung up". I called back 4 times and was sent immediately to voice mail each time. HERE'S WHAT I DID NEXT: 1. I reported them to the BBB, which rarely does anything. All the company has to do is join the BBB and my complaint can be removed. 2. I went through my insurance to get the damage fixed. I had to pay my deductible but nothing else. They go after Mobile Transport to get the rest. If they do eventually get reimbursed, they will reimburse me my deductible. Good luck. 3. Went on a one-man online marketing campaign to ensure EVERYONE knows the truth about this company. So far, so good. 4. I considered suing them, but considering the damage is under $2,000, it would be considered a small claims court case. I've won these before and you can never collect on them. There is no enforcement. SUMMARY: Please NEVER EVER use Mobile Transport Inc! read more

I was sent to this car company through Hilton Auto Transport (also not a great experience) and my car was being shipped from Washington State to Georgia. They showed up a day late for pick up without so much as a phone call stating that the plans had changed. I received a call on Wednesday night from a woman stating that my car would be delivered sometime between 7pm-10pm the following day (Thursday).Thursday night came and went. I called the company's work number and left a message and I also called the woman's phone number back that called me to tell me the drop of date and time and left a message. No response what-so-ever. I stayed up until three waiting for them to show up or call. Nothing! I received a phone call Friday at 11 am from the driver stating that he would be in Augusta in an hour. I asked him why I received a phone call stating that my car would be delivered the night before and no one called to update me. His only response was, "Oh, that must have been my wife." Once my car was finally dropped off around 12:30, my husband addressed the driver about the issue. His response this time was, "The company was closed and it is customer services job to contact the clients and not mine. I also don't have access to the phone numbers." My response to that is REALLY? Your wife called me two nights ago... is she your customer service line? Could you not call her and get my phone number to update me? WTH? The only good thing that was good with this company is that I got my car back in one piece without any damages. Their service SUCKS! read more

This is a company run by Russian. I had the same problem, when received my car and I told them about the damage, one of them offered me $200 for the damage. Some of them doesn't speak English very well and they look physically big, when I did not take the $200 offer one of them come toward me and I felt scared because it was 2AM and the location is in New York. I feared for my life that they will do something, you never know. They never answer their call when you call them, their phone mail-box is always full and you can't leave them any message. You email them and they never reply. The agent will take your money when he/she refer you to this company or any of the transport company but they will take any responsible for the damage cause to the vehicle. Mobile Transport Inc insurance company is Canal Insurance Company, the claim agent was assigned to my case name LON MCCARTY. This agent email me and said after he looked at my vehicle Preliminary Estimate of the damage, which cost $1000. "Sir ... The damages claimed are less than the $2500.00 ded. that Mobile Transport chose for their policy ... You can get together with 'Dmitri" - 509 844 2524 re: the matter ... we have also pprovided his email address above. We cannot advise you regarding any legal action." Again, I called the but no one answer I left messages but still nothing. Mobile Transport Inc purposely ignore your claim and/or calls. Simple math, the agent + insurance company + transportation company are running by the same people just different city and state so that no one will knows their relation. As for business responsibility they don't care. Mobile Transport Inc, PO Box 6652 Spokane, WA 99217 Phone: 509-443-5827 Fax: 509-443-5839 Email: mobiletransportinc@yahoo.com Truck# 7 Name of driver: Dmitri Phone of driver: 509-251-6351 Agent: Mitch Chenchin | Account Manager Tel: 877-238-4718 ext 1001 754-229-2317 Direct Email: mitch@americantransportation.com Website: www.americantransportation.com Insurance company: Canal McCarty | Cargo claims technical specialist Tel: 800-452-6911 ext 5210 Fax: 864-679-2518 Canal Insurance Company 400 East Stone Avenue Greenville, SC 29601 read more

What a disaster. I would give them negative stars if possible and I hope they go out of business. I recently shipped my car from Oregon to Washington DC. I needed it shipped over the Christmas holiday so there were few options. My broker mentioned that Mobile Transport can be hard to get a hold of, but I figured I could handle that, and I was getting desperate for someone to take my car so it would arrive before I began work on the east coast. The car was picked up on time. I was very pleased. My car has a low bumper and it was hard to watch a smelly stranger drive my car onto the ramp and damage the front bumper. However, it was a small scratch, and to be honest it was already scratched by me. I was told by my broker that the shipping would take 7-10 days. 7 days later I called my broker since I hadn't heard a word from Mobile Transport. I also called Mobile Transport but never heard back. My broker called them as well and got through to them...my car would be delivered on Wednesday (3 days after the end of the 7-10 day window). I was told that they would call me the day before to schedule pick up. By this point I had begun my new job and was hoping they could accommodate an evening pick up so I wouldn't have to miss part of my third day of work. I was assured that this would be no problem. Finally, on Wednesday I got a call. They would be delivering my car on Thursday (2 weeks from when they picked it up). The pick up window was 6-10 AM. No negotiating. They told me if I couldn't pick it up or have a designee sign for me (I just moved here and don't know anyone!) that they would put my car in a storage facility and wouldn't even tell me where the facility was until I mailed them a check and they received it. I was enraged. I basically threw a fit and it seemed that the person on the phone understood why her response was a problem. She said the driver would call that evening after his deliveries. I was able to agree with the driver on a pick up time of 5 am on Thursday. My car was very dirty as I expected. Later in the day I discovered items were stolen from my car and the horn no longer worked. Naturally, Mobile Transport did not return my calls about these matters. read more

Please do not use this company for your own good. They were very dishonest and careless with my vehicles. I hired them to transport my vehicles from Spokane to the East Coast and both cars showed up damaged! One car has $10 k worth of damage and the other is being assessed now. They also will not accept any responsibilty for what they've done and refuse to talk with me. This has caused me tremendous stress and made me pursue action against their insurance company. They barely speak English and are not honest!! Don't use them for local towing or anything! They are really bad, trust me. read more

I called these people for 5 days and they never returned my phone call. I paid extra for prompt service and faster service. They delivered the car at random. 10 days of transport and never called me back once. It was to be delivered 7 days after pickup. It was delivered 3 days late. It was picked up one day late. I paid three hundred more dollars for the same transport time. What really upset me was that no one called me back. Would I use these people again. Yes, because atleast I know the car will show up eventually. But, I will not get a phone call back from them and if they go beyond ten days with the car. I will just have to report the car stolen. Because they need to keep in contact with the customer and with no idea if they have my car any more or anything. The company can do themselves a huge service with returning phone calls or adding GPS tracking to the car so customers know where their cars are. If UPS can track a 8 dollar package then I should be able to track where my car is during shipping. There was no damage to car and nothing missing from the car. The car was dirty but I shipped it open carrier. There was not an unusual amount of dirt. I used the broker Auto Transport Group to find this company. Auto Transport Group was not able to get a response from Mobile transport either. read more

Do not use this company. Did almost $800.00 in damage to my car when it was shipped from Washington to Georgia. They were rude and very unprofessional and refused to pay for the damages. I am going to take them to court to collect. I hope they read these reviews. If you do my number is 706 851-5313. and yes I am going to take you to court. read more