While the customer service was always very pleasant, the price and order time were not ideal. I…read moreactually placed the exact same compounded drug order at other pharmacy on the same day. Mark Drugs charged 18% more, and required advance payment over the phone (which the other pharmacy did not). Their lab then took twice as long for the prescription to be ready. As I said, they were very nice but I will likely not be able to afford their steep prices.

Great service! I'm so happy to have a compound pharmacy that is close and conveniently located.read more

Amy was informative, kind, and helpful, and secured my knee walker . Susan was always upbeat and…read morefriendly. They were both a delight to work with. Thank you. Kathleen Kretch

I called for service on a powerchair and they were most helpful. I would just make sure that if…read moreyour calling for repairs that you have the SN# of the chair. I also purchased bathroom equipment and they had everything I needed.

I'm writing about the work Access Elevator performed at my 94-year-old father's home on Fulton…read moreBoulevard in Chicago. My father is a disabled veteran. Under a VA-funded project, Access Elevator was selected as the vendor to provide an accessibility porch and vertical platform lift (VPL) at his front entrance. According to the Better Business Bureau, Access Elevator has received multiple complaints in the past three years, with four complaints closed in the last 12 months. I am now submitting an additional complaint through BBB and posting this review because of what happened at my father's home: demolition of his only lawful front egress and the absence of stamped construction drawings or a City of Chicago structural/porch permit for the work. At the initial site visit, Access sales representative Aimee Ferrell measured the front entrance and recommended an oversized 42" x 60" lift. After about ten minutes of measurements, she acknowledged the "math" didn't really work with our existing stairs and egress but told me she would "make it work." At no point during that visit did she disclose that a smaller, compliant 36" x 48" Bruno VPL was available and could potentially meet both VA needs and City of Chicago egress requirements more safely. I later learned about that smaller option on my own. We were relying on Access, as a VA-approved vendor, to recommend a safe, code-compliant solution. I believe the failure to disclose the smaller lift option was a serious omission. In a later conference call, a senior representative, Frank Wasilewski, told us that "Chicago-stamped construction drawings" existed for the porch at our address and he would email those stamped drawings to me. Despite multiple follow-ups, no stamped architectural/engineering construction drawings have ever been provided to us for this job. On August 13, 2025 Access then proceeded to demolish the existing front porch and landing, which was my father's only lawful front egress. After demolition, we were left with a 5 foot trench and broken concrete at the front entrance, a 12 foot drop at the base of the steps, and no safe, code-compliant landing or guardrails. To my knowledge - and based on conversations with the City of Chicago Department of Buildings - only an elevator installation permit was pulled, not a structural/porch permit. We were never given stamped architectural/engineering drawings for the porch reconstruction. My father's only safe front entrance was demolished under a project where there was no structural/porch permit and no stamped A/E drawings in place for the framing and reconstruction of the egress. Access provided a small 8.5" x 11" sketch as part of the award packet. That sketch was not proportional to the porch framing that their carpenter (Daniel) actually began building on site. What was being framed did not match the dimensions or clearances implied by the sketch. A few days after demolition, an independent Illinois-licensed architect, Don Leone Jr., AIA, inspected the site. He told us that the project required stamped architectural/engineering drawings and a City of Chicago structural/porch permit, that the framing he observed would not meet City code or pass a Department of Buildings inspection, and that the job should not proceed without proper drawings, permits, and a compliant design. Shortly after the concerns were raised, Access withdrew from the project, after the porch had already been demolished and partially framed in a way the architect said was non-compliant. Access later informed us and the VA that the permits it had obtained were "cancelled and inactive" and that any new contractor would have to start over with new drawings and permits under their own license. At no point did Access restore a safe temporary egress for my 94-year-old father before walking away. My father was left with a damaged, unsafe entrance that caregivers and emergency responders had to navigate daily We relied on Access Elevator as a VA-approved accessibility vendor to (1) accurately disclose lift options and limitations, (2) obtain appropriate permits, (3) provide stamped, code-compliant drawings, and (4) ensure my father's only front egress was never left unsafe. Instead, we were left with a demolished entrance, no stamped drawings, no valid structural/porch permit, cancelled permits after demolition, and additional out-of-pocket costs for architectural review and site measurements to correct the plan. Because of the seriousness of this situation, OSHA issued a complaint and formally notified the VA of the life-safety hazards created by the demolition. Additional oversight reports focus primarily on the VA's management, but they all document the same factual sequence described in this review. What I want from Access: acknowledgment of what happened at my father's home and meaningful changes in how they handle projects where structural demolition, permits, and the safety of elderly or disabled customers are at stake.

David A. David came…read moreto my home today to work on the Stair Chair Lift. He was very professional and asked many questions, like how long we had been experiencing these issues. The problems we were having included a continuous beeping sound and the chair not moving at all, either with the remote or the hand leveler. David wanted to know how long the issue had been happening and when we received the chair. He identified the cause of the problem and fixed it. He arrived on time, cleaned up all debris before leaving, completed the necessary paperwork, and left the original copy for our records. The world needs more workers like David A.

I want to thank lifeway mobility for building my new ramp I'm so excited my whole family is I've…read morebeen waiting for this for a long time. They did a fantastic beautiful job in the representative was awesome and the people that did my rent was Eric and Wayne wonderful people to work with anybody needs help to build the ramp please feel free to call them. I love these people. They're very good people to work with spread the word around. I love my rent so much thank you guys so much for everything.

The technicians who come out to the home are great. But the gentleman currently in charge of…read moreservice is very poor. A few years ago it was a woman who would always pick up the phone or call back promptly. The current person never picks up and never returns calls. Plus I'm still trying to figure out why I paid $400 for 30 minutes of preventative maintenance.

Not sure why there's so many negative reviews but Kendra is always so sweet and remembers me every…read moretime I call (I get oxygen for my special needs dog). I have not had an issue with their customer service, every one is polite and friendly. I appreciate the service they offer!

Denson was the ONLY Medical Supply shop that carried a critical Ileostomy adhesive product my…read morebrother needed. They saved a bottle for me and even offered to stay open late should I needed it.

Jim Mecha (or James), the owner, is a very childish person to deal with. I asked around, and it…read morereally appears to be the case that his "company" RAE Lifts, is potentially or at least in my opinion, a scam with people working for him that are also scammers, not professional, and do not have upfront pricing like their competitors. Google his name, he has more than a few lawsuits that have been filed against the "business". ALWAYS ask for a signed estimate before allowing any work to be done, from anyone, not just this company. You shouldn't be worried about surprise charges, and there are many other companies out there that are more professional than any of these people. Look for logos on shirts, and most importantly: Logos (not magnets) on their service van. If they do not have that, then you are dealing with a company that is up to RAE elevators standards, which are nonexistent or poor. I would avoid Mr. Mecha at all costs, just look at their reputation online. Jim, you have some soul-searching to do, you should think about your PAST ACTIONS & look into how to fix those, or else reviews such as this will continue to follow you online, I assure you of that. My policy is 10x, but in your case this will not stop until you make this right, so lets start that today.

This company is a fraud! i paid $5200 for a used lift! And the day of installation... Jim i guess…read morethe owner showed up at my door with a new con and surprise! Said he have a contractor coming over to discuss building a deck! Which will be the only way to have lift installed! Which I'm responsible to pay to have the deck built! This almost knocked me off my feet! No warning no heads up! So when the contractor arrived and quoted me a whopping $1,700 I immediately said Hell No! I immediately called Jim but his office man bill said he wasn't available... I tried calling Jim Two days straight... continued leaving messages for a return phone call... so finally realize Jim didn't have any intention on returning my call ... i left another message with his answering service.. To tell Jim if i didn't hear from him by the end of the day! i will file dispute with my credit card company! So a few hours later Jim finally called Back and angry and pissed off at me! he told me i didn't need to call him six times! Even though he never made any attempts to return my phone call! And more insult to injury! He didn't mention anything about having a deck built in order to have lift installed! Even though he came out to my home the day before and looked at the old lift. But still didn't say a word about any issues and more money until the of installation! The nerve to get angry at the customer for questioning his poor business practices and lack of communication! Still today i still haven't heard anything else from Jim! So my next step is the better business bureau or court! But I'm sure my credit card company will help fight this warwith the first class crooks! $5200 is too much money to sneeze at! And walk away from !!!! Now i see why Rae lifts have nothing but negative reviews!!! My only regret is... I'm sorry i didn't read slew of negative reviews before doing business with this god awful business!!! Now more stress in my life... that i definitely could do without! I'm handicap and still doesn't have the lift!

I had a medical procedure Friday and needed medical assistance before my 10am appointment on sat. I…read morechecked the night before and again in the morning about their hours. I called and the hours said sat 9am open. I got up at 7:30 so to be there by 9. When I arrived a few minutes after 9 am the door was locked. I called three times and waited 30 minutes outside. I went to 10 appointment bleeding . I'll take my business elsewhere since they cannot hire people to open the shop.

From the owner: We are a family-owned business located in downtown Mount Prospect, Il. Being family-owned and…read moreoperated allows us to be more flexible with prices and service. Being in the home care field for more 15 years we've come to understand the needs of our older adults at their homes. We are here to help you stay at home be more safer and manageable for yourself and your loved ones. We are always more than happy to share what we've learned throughout the years. Walk-Ins welcomed!! No Appointment needed * Bedroom/Bathroom Safety * Diabetic Wear * Compression Stockings and support * Hand/Knee Braces * Patient Lifts (Hoyer)- Manual & Power * Lift Chairs/Recliners * Hospital Beds * Mobility- Wheelchairs** Knee Scooters** Rollator/ Walkers Crutches/Walking Canes & Accessories Power Scooters (** Rental and Purchase)