Jim Mecha (or James), the owner, is a very childish person to deal with. I asked around, and it really appears to be the case that his "company" RAE Lifts, is potentially or at least in my opinion, a scam with people working for him that are also scammers, not professional, and do not have upfront pricing like their competitors. Google his name, he has more than a few lawsuits that have been filed against the "business". ALWAYS ask for a signed estimate before allowing any work to be done, from anyone, not just this company. You shouldn't be worried about surprise charges, and there are many other companies out there that are more professional than any of these people. Look for logos on shirts, and most importantly: Logos (not magnets) on their service van. If they do not have that, then you are dealing with a company that is up to RAE elevators standards, which are nonexistent or poor. I would avoid Mr. Mecha at all costs, just look at their reputation online. Jim, you have some soul-searching to do, you should think about your PAST ACTIONS & look into how to fix those, or else reviews such as this will continue to follow you online, I assure you of that. My policy is 10x, but in your case this will not stop until you make this right, so lets start that today. read more

This company is a fraud! i paid $5200 for a used lift! And the day of installation... Jim i guess the owner showed up at my door with a new con and surprise! Said he have a contractor coming over to discuss building a deck! Which will be the only way to have lift installed! Which I'm responsible to pay to have the deck built! This almost knocked me off my feet! No warning no heads up! So when the contractor arrived and quoted me a whopping $1,700 I immediately said Hell No! I immediately called Jim but his office man bill said he wasn't available... I tried calling Jim Two days straight... continued leaving messages for a return phone call... so finally realize Jim didn't have any intention on returning my call ... i left another message with his answering service.. To tell Jim if i didn't hear from him by the end of the day! i will file dispute with my credit card company! So a few hours later Jim finally called Back and angry and pissed off at me! he told me i didn't need to call him six times! Even though he never made any attempts to return my phone call! And more insult to injury! He didn't mention anything about having a deck built in order to have lift installed! Even though he came out to my home the day before and looked at the old lift. But still didn't say a word about any issues and more money until the of installation! The nerve to get angry at the customer for questioning his poor business practices and lack of communication! Still today i still haven't heard anything else from Jim! So my next step is the better business bureau or court! But I'm sure my credit card company will help fight this warwith the first class crooks! $5200 is too much money to sneeze at! And walk away from !!!! Now i see why Rae lifts have nothing but negative reviews!!! My only regret is... I'm sorry i didn't read slew of negative reviews before doing business with this god awful business!!! Now more stress in my life... that i definitely could do without! I'm handicap and still doesn't have the lift! read more

They installed a $30,000 new elevator that doesn't work. They've been out many times to fix it but haven't done so. Now we are without the elevator and they want more money to fix it even though it's brand new. read more

HORRIBLE COMPANY TO DO BUSINESS WITH. We had 2 lifts for my Mother but she unfortunately passed within a year, so I did the buy back. All was good, they picked up the units but I could not find one of the manuals and a remote. I was told I could send those items back, by the guys who picked up the unit, and I would receive credit for those items. I sent them back, the following week, by Fedex with a tracking number. Time went by and I did not receive my check. When I called them, they said they sent the check out to me but I never received it. First of all, they mailed my check to the wrong address. They had my correct address when they picked up the unit. I did finally receive the second check for the unit but I never received credit for the remote and manual that was returned and they charged me a fee to issue a new check. That was their fault. I called many times over a period of months trying to get the $100.00 that was owed to me and never received call backs. They have an answering service that takes messages. They were done with me. I then emailed the company and Jennifer Jefco was EXTREMELY RUDE. She closed my claim down right away. I was just trying to get the money that was owed to me. I could not reach out to anyone at that company because no one calls back. I have never been treated so, so poorly in my life. These units are extremely costly. DO NOT EVER BUY FROM THEM. HORRIBLE, HORRIBLE CUSTOMER SERVICE. read more

This is a very deceitful company! Please DO NOT BUY! TAKE YOUR BUSINESS ELSEWHERE YOU WILL BE DISAPPOINTED! The product only lasted 15 months and when we called to have the chair serviced, they wanted to charge us $200 to do a service call and $35 every 15 mins that the technician is there to fix the problem which is a complete rip off! These people are crooks, we paid thousands of dollars for this chair trying to help our members and the prices they charge to service are ridiculous! Who charges $35 every 15 mins. Take your time to looking and spend your money elsewhere. DO NOT SPEND IT WITH THIS COMPANY. They are so pleasant when they sell you the chair, but when it goes out and it will they want to jack up the prices! Upon selling the chair they stated that it would be no problem they would come out periodically and do a check up on the chair. Now that something is wrong, they don't stand behind their word! These people are a scam. Now we have to find someone to service our chair as we do have elderly in our church who are unable to walk the stairs. BUYER BEWARE, DO NOT BUY!! read more