They have repaired shoes that I thought were a lost cause. Always pleased with the results.

He is a total crook, i took my watch to him for repair, he tried to charge me about twice the value of the watch itself,and returned it to me having jammed the winding device so it cannot even be turned! Avoid taking your watch here. read more

Terrible job on my shoes. I've had to come back twice. They have lost my shoes twice so also very disorganized and have continued to charge me for services they haven't performed on my shoes. Would not recommend. read more

When I dropped off my shoes the guy was rude. Took 4 days to put a new rubber bottom on my heel but they did a good job. Price was reasonable read more

Service was fast and excellent. I had no issue whatsoever. Everything was run smoothly and my shoes came out perfect and how I wanted them to turn out! read more

Firm Shoe Repair - Maison Margiela Tabis , (new sole) - Shoe Repair Near Me - New York, New York

These guys are excellent craftsmen. They worked on my beat up leather shoes and brought them back to life, even though the leather was scratched raw on the toe. My shoes look great. They have also repaired one of my watches and resized and replaced batteries on others. They are not super fast but I'm sure they'd rush something if you needed it. It was a week for the shoes and a week for all of the watch work. Fair prices. read more

Firm Shoe Repair - Dress shoes - Shoe Repair Near Me - New York, New York

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I trust this shop with anything. They are kind, quick, and so professional. King of Rick Owens repairs

First rate in every way. The kind of corner shop expertise you envy in a big city. Keys. Shoes. Watches.

I am not from NYC but had two pairs of high end shoes (Rick Owens Ramones and a pair of Last Conspiracy goodyear welted boots) that I needed fixed. After the "best" local cobbler completely ruined a new pair of shoes by cutting into the leather sole and sloppily painting it over on a simple job (just adding topy, not even rewelting), I wanted to find a cobbler that can actually do a goodyear welt. This place fixed the goodyear welted boots to a pristine degree, fixed some issues I didn't even ask for, and polished them in a way that actually made them look totally brand new. The Rick Owens Ramones needed some real work. What they do hear for Rick Owens sneakers is pretty special in the sense that they know the shoes, the seasons, and how to fix the common issues. I had the heel rebuilt and the inside leather repaired, as well as heel taps. They look incredible and the cobbler totally lived up to their reputation. read more

Firm Shoe Repair - Shoe Repair Near Me - New York, New York

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Every time I bring shoes here they come back looking brand new. They're quick to repair, friendly, and reliable. Can't recommend enough

This place is excellent. I go here for two primary reasons: (1) to protect new shoes and (2) to refresh / clean shoes up after they've been roughed up during seasonal wear & tear, i.e. sandals in the summer and leather shoes during the winter. Fair prices relative to the NYC standard and always less than a week turnaround. There's usually a small line of 2-3 customers at a given time which to me is always a good sign! read more

Very sold job done resoling mens dress shoes. Very honest with what they could do. Recommend

Hands down the best shoe repair in Manhattan. These guys can fix anything, they fix things well, and they do it for very competitive prices. The average cost to Vibram the sole and heel of a boot in NYC is $55-60 and you probably won't even get name-brand Vibram! At the Firm, it's $38 or so depending on how complex the sole is, and they use real Vibram soles, not some cheap alternative. The best thing about the Firm is that they're experts when it comes to exotic designers. I have a pair of Boris Bidjan Saberi boots with a split heel, so the Firm had to cut the Vibram at an angle to line it up with the split. The end result was perfect. I've brought Carol Christian Poell boots here to be vibram'd, which they also did perfectly (no issues with change in profile like reviewer Erik A mentioned with his CCP boots). I had torn a hole straight through the sole of my Saint Laurent chelsea boots and the Firm did a beautiful job resoling them. I trust them with my Guidi, my Thom Browne, everything. Unlike a lot of reviews on here, I think their service is fantastic. Negotiable time frames for getting your order done, free touch-up shining after their work is done if you aren't happy with it, quick order retrieval (it absolutely doesn't take 10-20 minutes like reviewer Amy T said), and flexibility/willingness to do more unusual jobs like adjusting the length of pants suspenders. Now, the Firm isn't perfect. Don't get your shoes shined here. They do a great job, but it's expensive. This is NYC, you can get a good shoe shine literally anywhere for dirt cheap, so don't bother coming to the Firm just for that. Also, for simple leatherwork, they can be a little expensive. I'm talking belt adjustments, bag strap fixes, etc. There are better leather workers for that stuff (Yakub Shoe Repair on 229 Sullivan St is great for cheap, quick leatherwork). However, when it comes to anything to do with fixing shoes, there is no substitute for the Firm. Lastly, I have to defend the Firm against Carlos I's accusations that their staff are homophobic. This is absolutely untrue. I've seen people from all walks of life come to the Firm to get their shoes repaired. The staff are always polite, quiet, and courteous, regardless of who they're serving. They're men of very few words. I have owned Zara shoes in the past and trust me when I say it's not the Firm's fault those shoes are garbage. The Firm has never done me wrong on any of the shoes I've sent them, nor have they wronged any of my friends who also take their shoes here. read more

I've been coming to this establishment for years n years. Since the 90's. The is the absolute BEST establishment t. I tell all my peeps about this place. I highly highly recommend. Best quality materials n best craftsman repairing shoes, boots, sneakers, etc., you name it. I would not go anywhere else. Alex, Is amazing. He consults you n tells you his honest opinion about what to do. He checks all repairs as well as he makes sure you are happy with repair before you leave. He takes pride in everything his shop does. Deposit recommended, which is fair fir people forget n don't come to pick up. You pay for what you get...excellent craftsmanship, hospitality, and a great repair to keep you walking around for another year. #1 in NYC. Thank you Firm Shoe Repair n Alex. You are the BEST! read more

The strap on my canvas Mary Janes broke while I was walking and this was the closest shoe repair I could limp to. They did the repair while I waited, and while I thought $16 was a leetle high to just repair the elastic, they did it right and quickly enough that I could get where I was going. I'm happy to have so many choices nearby when I need my shoes repaired! read more

Firm Shoe Repair - Shoe Repair Near Me - New York, New York

Gave what needed to be given to my Frye boots. I'm a happy camper, and my boots made it through another winter. Yay!

I had Firm Shoe Repair paint the soles of these Christian Louboutin heels so I could resell the shoes. They did an amazing job! Great price point as well. I would highly recommend. read more

Firm Shoe Repair - New paint on soles - Shoe Repair Near Me - New York, New York

This is the best place in the city to get your shoes reheeled, repaired, polished, or fixed in any way they need. Alex, the owner, knows everything about shoes and they do a great job at a very good price. It is worth it - they also go further than you think in every part of the job. They also repair leathergoods, handbags, zippers - if they can be repaired - and have watch batteries and watchbands, too. It is a great little shop on the corner of 12th Street and Fourth Avenue, one block East of The Strand. So you can drop off your shoes, and then go book shopping. Check hours - right now, they are closed on Saturdays. Open Sundays 10-5, Mon-Fri 8-6. Call 212-533-8530 with any questions. This is the place to go for shoe repair. read more

This place has been here forever and I've never had a bad experience here. I've gotten at least 5 repairs on sandals, shoes, and boots. Leather and non-leather. I also had a leather purse repaired. The men are really nice and accommodating. The prices are very reasonable. They usually get it done in a few days. They do a really good job. read more

I've been going to Firm Shoe Repair for approximately 15 years. Alex and his team are truly irreplaceable as it relates taking good care of shoes in general, and designer gems specifically! From the funky soles of Rick Owens to Margiela, Saint Laurent, Celine, Dior and others -- Alex and his team are exceptionally equipped to solve any and all of your demands. read more

I have been coming to this place since 2015. This is a fantastic cobbler with very reasonable prices. I learned about this place from friends who work in fashion and garment construction. I have had 5 pairs of shoes repaired here (prada, margiela, gucci, tom ford, and john lobb) and they have always done a fantastic job. They always do a very clean job re-soling shoes with Vibrams, and re-heeling them (it takes 1 week for them to do a resole or re-heel job). I also always come here to get taps put on my shoes which they finish in like 10 minutes. A thorough cleaning is finished within 10 minutes too. I have never had any serious alterations, stretching, or dye jobs on my shoes though so I cannot comment on things like that. Recently they have been charging a cash-only deposit of half the job cost, which I do find a bit inconvenient as the deposit is cash-only. I trust this place, and although they don't have fixed prices, they have always been reasonable with what they charge. read more

NEVER bring your shoes here unless you want them destroyed. This cobbler destroyed a $500 pair of almost brand new Rag and Bone boots. I have been taking my designer shoes to Firm for years, and while their quality has been at times sloppy, they have never destroyed a pair of shoes like they did on this pair. The owner refused to take responsibility and would not cover the cost of the shoes. They only destroyed the left shoe, which indicates an error on their side, not the stretching process itself. The leather, once soft and beautiful, is now crackled, wrinkled and buckled. I am heartbroken not only by the error, but by the lack of responsibility. They have ruined a pair of leather boots. See photos. read more

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The folks here (Russian, I believe) are truly awesome. They do solid work (watch repair, shoe repair) quickly and charge very reasonably ($6 for removing links from a watch, multiple times, as it was difficult to get a good fit with the strange clasp on my watch). If they can't do something, they will tell you so thus saving you both time and money. I appreciate such honesty! At one point I was coming in weekly with various pairs of boots, asking if they could be taken in. Hot shoe man told me exactly the type of boots he'd be able to take in to fit my ankle and calves snugly. Ah yes, did I mention he's hot in a surly Russian manner? And remarkably patient for tolerating my extreme frustration with boot-makers. ETA: I just got back a pair of boots which had to be re-heeled (I'd worn through the rubber to the wood) and hot shoe man inquired if I wanted to add rubber grips to the balls of the soles - which indeed, seemed wise. He did a perfect job restoring my boots and even polished them up nicely, all for $28. They look brand new! read more

I totally know what Julia N is saying about the hot surly Russian-looking shoe repair guy. I came in on a Wednesday afternoon, with a left-side, thigh-high, suede leather, zipperless boot with a loose heel. (it became detached from too many a night doing the street-walking...jk). i needed it by friday afternoon, which i had to somewhat argue for. totally understandable since they would have to re-attach the heel from the inside, as i watched the hot shoe repair guy with the greasy apron reach his hand into my boot and pull it up like a sleeve thats way too long for him. we agreed for friday 5pm AND he gave me a grin with smiling eyes. awww..... no lip from him whatsoever which was pretty cool. and as it turns out it was actually ready by noon! 14$ since it was only one side. the left boot joined the right boot later that friday night and hit the streets. ..and made a killing! read more

I live in Brooklyn and this place is not convenient for me, but even if I lived on the f***ing west coast I would still bring my footwear to these guys. If your shoes and boots are more expensive than your rent, then make the things last. These guys have fixed, repaired and resoled all my boots for the past several years an I continue to be amazed an how well they do it. Today they had fixed my beloved high tops with new soles and a re-inforced heel. Incredible. If they doubled or trippled their prices I would still go here. It's the trust! read more

This place repairs shoes. What? You want more? Ok, fine. Turns out they do some other things too, and in this case, they make sure that various and sundry people will have access to my apartment without me being there. Twice in the last month my friend from Queens has texted* me asking if he can stay at my place when he's visiting Brooklyn. Normally this'd be no problem (I encourage this activity, especially from attractive, single women**) but both times he's asked, I haven't been home. And, not in the "oh, I'll be back kickin' it to Rob Base by 3" kind of way, but the "I'm in Oregon and even if I wanted to let you in, you could get back to Queens before then" kind of way. So I took my keys to get duplicates made so he and another friend of mine could have backups. Turns out I've got a particular key that says*** "don't duplicate!" as it opens the front door of the building. Fine, I understand your concern Mr. Keymaker Guy, but I need duplicates and the fine folks at locksmiths all over Brooklyn turning me**** down isn't helping. Fortunately, Firm to the rescue. On the walk up Fourth Ave. last week, I passed this place and noticed their "keys made here" sign. Wondering if that indeed meant they'd make duplicates of my keys, and not just that they are cocaine-dealing druglords*****, I took the keys inside. Fifteen minutes later I had my new sets of keys so that my friends can come drink my beer even when I'm not home. One star off for the cost of the key -- $12 for the big one but $1.25 for the others. Not terrible, but I at least I have dupes now. * - C'mon, 'texted' is still viewed as a misspelled word? That's ridiculous! Isn't it common enough at this point? ** - Oh, who are we kidding? *** - Actually, the statement is embossed on the key; I think if the key actually talked, someone would need to check my Diet Coke for the mushrooms Neil Patrick Harris must have slipped in there. **** - Locksmiths .... and laaaaaddiiiieeesss. ***** - I cannot vouch for any status of cocaine, or other drug, dealing going on the premises. It's just when I hear "key", I think drugs. This probably says more about me than anything else. read more

This place is great! Took a pair of dress shoes to have them rubber soled. They have a nice selection of vibram sole options. I was quoted 38 which is less than half of all the other shoe repair shops I visited quoted. Service was quick and the quality was solid. They even repaired the sides of my soles which were fairly worn out for free! read more

DO NOT BRING DESIGNERS' SHOES HERE! They butchered $700 shoes for $18 job. I brought a pair of new Gucci shoes and asked for a 1/4 inch rubber pads to each heel. Now I was waiting while they were doing the job and it came out. The both shoes were all scratched and creased over on the upper leather. These must have come from the cast where they put the shoes on and hammered relentlessly. The shoes look completely tired and aged 5 years old within 10 minutes. Not only are these new shoes but they are Gucci. The logos are clearly shown and I told him these are new shoes too. The guy who did the job kept looking at me, he must have known what he did. I was/am totally devastated. I brought the shoes to prepare for special dinner event, and now they butchered the shoes. I will NEVER go back to this place again. Ever. read more

This place totally ripped me off- $30 to replace one boot's zipper? Maybe I'm wrong, but that seems high. And $20 to repair a both boot heels. I'll be going to E. Village Shoe Repair from now on. read more

Made a quick stop here to find something that'll fill out my too-big suede pumps. They have everything you'd ever need for your footwear troubles: shoe inserts, heelgrips, soft/rubber/sheepskin insoles, and the like in almost every shoe size. As nondescript as it may seem, this place had customers constantly coming in and going out in the small interval I stayed there. I actually brought my shoes in to test some stuff out, and the guy at the counter took care of everything for me! He applied two heelgrips to the back of each shoe and inserted insoles until I was satisfied with the fit. It came to a total of $9, and I happened to only have a very large bill on me and the guy was totally nice about it. Awesome! I'll be back if I need anything else seeing as how they gave great service. read more

Can you fix my watch? Apparently yes, and in about 10 minutes. No wait, no fuss. $8 later and I have: a. my battery replaced b. the new battery included in the labor price c. the time & date set. The last part really got me. The old guy mumbles something in russian to the other guy, and hands over the watch. He fiddles with it for a bit. I'm thinking it's broken now, but he was setting the time and date!! read more

Let me start off by saying when I moved here I had no idea how much I will have to repair my shoes. I am from California and never once did I ever repair any shoes I owned. Well, I decided to go to a place that is by my work called Andrade Shoe Repair, and can I just say they are the biggest ripoff to fix shoes imaginable. Just to re-heel my boots I paid $18. Of course I thought this was a normal price since I have never repaired shoes before. Thank god, I found out that price is ridiculous. And I found a much more reasonable store that is just as close. I have taken my shoes to Firm 3 times and every time I have been happy with their service. My shoes comes back to me looking brand new and they charge a fair price. I went in yesterday with two pairs of boots. To get a new tip on one pair, both shoes re-heeled and one pair ploished, they are charging me $35. I think that is pretty reasonable. Please do not waste your money or time at Andrade, the place to be is Firm. read more

They fixed the broken heels of my precious Guess boots that I love! Within a couple of hours for like 14 bucks! I am a fan!

Believe the hype, this place is great! Before winter started, I took a pair of old boots in to get re-heeled. Their work was really clean and the results looked especially great considering how badly I had worn down the heel. I also took in a leather tote bag that was coming apart at the handles. They sewed it back together exactly as I asked, even making the handles stronger with extra stitching. Prices were reasonable, and even lower than I expected for the bag. This is my go to spot for shoe and leather repair in the neighborhood! read more

This place truly deserves 5 stars. Besides the fact that their work is absolutely amazing. Can restore even the best of the best expensive shoes - they are so kind and humble. Just the best guys around. The owner is a gem. You will not be disappointed here!! read more

This place is awesome, although it has a bit of a lackluster appearance. I had to get my cartier watch resized, and didn't feel like going uptown (or dealing with the obnoxious employees) at the cartier store. Other east village jewelers told me it'd be like $50+ plus to have it done. I went there and they did it on the spot, in front of me, for under $10. They rock. Since then I've always brought my shoes there and they try hard to assess the problem and find the best solution for what you want. read more

If you're looking for honest, reliable cobblers, this is your spot. And I don't use the word "cobbler" lightly. The gentlemen at Firm Shoe Repair have never disappointed me and will even work to make things right if you're not satisfied with the initial result. While this place is a bit pricier than others and the turn-around time is a bit longer, it's because they take time with repairs. They've breathed new life into my shoes several times over and I feel I can trust them to maintain the original integrity of my shoes. I no longer work in the area, but I make special trips to take my repairs to them. read more

Decent shoe repair with excellent turnaround time. However, I've been a little disappointed by the lack of attention to detail when adding rubber heels/soles by leaving the logos showing (I'd prefer them hidden) and not working to retain an identical sole profile as originally intended for the boot. Namely, putting a large stack of rubber on the bottom of my heel, raising the profile of the boot considerably. I've sent the boot back to the original maker to have a few things fixed but I may have to mail it to my other cobbler to have those sole details fixed up. read more

I tried this place based on the other positive reviews here and they did not disappoint! I dropped off a pair of 4 year old Fluevog boots that I love, but had basically worn into the ground. They needed essentially everything replaced from the soles to the laces. I brought them in on a Tuesday and the following Monday I picked up what looked like brand new boots. The total cost for a complete replacement of the soles, cleaning and new laces was $62, a very fair price for boots that were several hundred to begin with. In addition, the service was friendly, caring and knowledgeable - a AAA experience overall. read more

After a lackluster experience at another East Village shoe repair shop, I brought the same boots to Firm Shoe Repair for the same service - polishing and new heel tips. I'm so pleased that I did because the result was fantastic and the people were helpful and professional. Very impressed. Thanks yelp for the good recommendation, I will be bringing all my show repairs this way from now on. read more