I am prefacing this review with the fact that my daughter has been coming to this nail salon for…read morethe past 8 years, religiously every 2 weeks. She sees the same nail technician, Cindy, who does an outstanding job. I have also had my nails done when I visit my daughter, this most recent time is no exception. And I am visiting all the way from California. Jack did my nails- and he did a great job. This review does not concern the nails techs, Cindy and Jack. Rather, this is focused on the poor customer service from the receptionist, Shania. My daughter scheduled our appointments on Saturday afternoon. We arrived on time, my daughter went to her technician's station after checking us in. Unfortunately, the receptionist did not show me where to go or tell me who my appointment was with. First impressions are lasting impressions. I noted this as I returned to the front desk and repeated my name, that I had an appointment but did not know with whom my appointment was scheduled. Shania showed me to Jack's station but still failed to tell me his name. At the end of our services ($300 of services for my daughter and me), Shania asked me if I wanted my receipt, to which I said 'Yes". I asked Shania if I could tip in cash, which she said 'Yes'. I gave Shania 2 $20 bills and informed her I was tipping $20 to Jack, $10 to Lin (the techs who did my mani, pedi). My daughter already tipped her nail tech. Shania failed to give me my change and I did not notice until we left the salon and went to our next destination. By the time we got to our destination, I told my daughter we need to go back to the salon because I did not receive my change. When we returned, my daughter went inside, explained to Shania that she did not give me my change ($10). Shania told my daughter that I told her $30 tip for Jack and $10 for Lin, that Jack already left for the day and we'd have to wait until Monday before we could get the change. My daughter told her that was wrong, I would not have tipped $30 on a $100 service and did we really have to wait until Monday to get change that was owed. My daughter returned to the car and gave me Shania's explanation which was unacceptable to me so I went into the salon. I confronted Shania who repeated the same story- that I told her $30 tip for Jack, $10 for Lin. I said, "You're lying because I clearly told you $20 for Jack, $10 for Lin". I don't normally call people out like that but there was no remorse from Shania, no apology, no words like, 'I'm sorry for the misunderstanding." Instead, she responded with feigned shock, said it was not a big deal and gruffly put 2 $5 bills in my hand. I said if it was not a big deal then you should have given my daughter the money when she came in a minute ago, particularly because we doubled back once I realized I did not get my change. This is not about the $10. Rather, this is about the principle of the matter- how to treat customers who are spending good money in your salon. This is not how a receptionist should deal with customers. She took no accountability, no responsibility for the mistake. If she had genuinely apologized, that would have been different. I explained to Shania that we doubled back because I realized the error and even then she could not manage to muster an ounce of remorse. She is a horrible receptionist. A receptionist is the face of a business. The first person that a customer interacts with whether over the phone or in person. Shania should not be the face of your business. Please put a receptionist in place that understands the value of providing good customer service and has the maturity and wherewithal to acknowledge when a mistake has been made. Until then, your business will suffer. I echo the comments of a prior reviewer- the additional charges for every little thing is annoying and leaves a poor taste in customer's mouths, not to mention seeing each technician with signs posted at their stations with QR codes to send them tips. Seeing those posters and signs for how customers can tip each nail technician through Venmo or a Cash App service really cheapens the ambiance and having to interact with a receptionist who has no clue on how to treat customers does not help!!!! $300 for nail services for 2 people, plus tip and a bad attitude? I don't think so.

Not wanting to return to the same place I'd previously gotten my nails (fullset) done, I searched…read moreIG specifically for a nail specialist who worked at Ritz so that I could see their work. Kay jumped out! Her posted pictures with looked beautiful! So, I immediately booked an appointment for an acrylic fill w/ gel polish. I was immediately greeted upon entering and only had to wait a short time to be seated at a station. Being an ambivert and not really into small talk, I don't usually hold conversions while getting my nails done. But! Kay and I talked and laughed for almost the entire time! She's very personable and down to earth. She's also a perfectionist, which I love. It's very evident that she loves what she did and takes great pride in her work. The entire experience was great and I'm overly pleased with her work. She has a new client with me!!!

This is a followup to my first review after my first visit to this salon. I had my nails done here…read moreon December 31st in preparation for a 10 day vacation starting January 2nd. I choose for dip nails, which cost $45. Unfortunately, by January 6th, the dip polish had already started falling off on two nails. Over the following days, more nails began to flake off until all of them were completely bare. For the remainder of my trip, my nails looked unkempt, with the leftover dip leaving my cuticles messy and unclean. I've had dip nails done at other salons before, and they've always lasted 2-3 weeks. This experience was extremely disappointing, and due to the poor quality of the service, I will not be returning to this salon.

Every time I come here they do a fabulous job. They are always willing to accommodate and make sure…read moreyou are pleased with your services! All the workers are friendly and really take their time to make sure their work is perfect!! I've been coming here for about 5-6 years and moved further aways so I took a break and went somewhere else but wasn't pleased and ended up coming back here despite the commute for me because it's worth it! Did I mention they also work FAST?? Honestly one of the biggest things for me since I personally hate sitting in a chair for long but they get the job done 1. Fast 2. Neat 3. No mistakes. Highly recommend! Here are a few pictures of my nails from all the times coming here!

I have had multiple bad experiences at this nail salon. The last time I went, I brought four…read morefriends with me, and the service and communication from the staff were terrible. Because of that experience, my friends decided they would never return to this location. Additionally, there were extra fees that were not communicated to us beforehand. Today, I decided to give them another opportunity. I scheduled an appointment for 6:45 PM, but when I arrived, my nail technician was just starting to work on another customer. He then told me my wait would be 20-30 minutes, despite having an appointment. I am very unhappy with their service and the rudeness of the technicians. I highly discourage people from going to this nail spa..

Under new management and the service was amazing. Young new owners, and they are really putting a…read morelot into it. Nice, fun & friendly and up to date with all the latest trends. Reasonably priced. Danny greats and makes sure everyone is taken care of. Henrry was my nail technician. Best pedicure ever and my nails look wonderful. Quite a team. I've been to several salons around here, I finally found my place.

Excellent salon! Karimar, Miroslav and the rest of the staff are amazing in the quality of their…read moremanicures and pedicures is unmatchable

An honest review. I wouldn't go back nor recommend…read more I booked an appointment for my daughter and I to have pedicures (a manicure for her as well since normally my pedicure takes longer). Rather than do the services at the same time, they opted to do all the services separately: her manicure, pedicure and then my pedicure. I waited for over an hour before they even sat me for my pedicure. Mind you, I had an appointment and confirmed it the day prior. I was there for over 3 hours. Not offered a water or anything. Then when it was time to pay, apparently adding gel (which I know is always an up charge) was an additional $35! I didn't complain at all during my 3+ hour visit, just sat politely but did question the amount of the upcharge. The woman said 'Yes. That's correct. Now goodbye' With all the salons in the area, an expense nearing $200, I expect more. I would never return nor recommend.

They do nails and eyebrows nice here and the staff is nice . I've gone a bunch of times and I…read morerecommend them if anything.

The nails are great looks wise but they don't last and always break for me. When I went to other…read morenail salons they never broke

My uber favorite nail tech extraordinaire Justin came to this place and I followed him from the…read moreprevious place. This place is MUCH BETTER than all the other nail places I've been to here in Broward area. The place is clean, modern and super efficient. Everybody's nice and pleasant and the place is never a ghost town. As much as I don't want to share Justin, he's just SIMPLY AMAZING! He is so creative that when I try to show something that I want done on my nails, he is able to figure it out, and always comes out way better than I anticipated. He's super technical, skillful (and he's good with getting rid of problematic ingrown nails, etc)) and always accommodates my craziness. I heart him to bits and pieces!

I have been a loyal client at this salon and have always had a great experience with Kelly…read more However, my recent visit was extremely disappointing, and I feel compelled to share my experience. Last week, my scheduled pedicure appointment with Kelly was switched to another technician without prior notice. Unfortunately, this technician was visibly upset and, when I politely instructed her on how I wanted my pedicure done, she became aggressive and began yelling at me. To my shock, she stopped in the middle of the service and told me to find someone else to finish. Another technician eventually stepped in and completed the pedicure, but by that point, I was already humiliated. I asked to speak with a manager at the time, but my request was ignored. Three days later, I called and spoke with Sophia, who assured me the manager would return my call, but no one ever did. I find it unacceptable that I was treated so unprofessionally and then disregarded when I tried to address the issue. At the very least, I expected an apology and some acknowledgment of the poor treatment I received. Since that did not happen, I will no longer be returning to the salon. I hope you take this feedback seriously so that no other clients have to endure a similar experience.

Amazing service by tara my eyebrows has come back to life, its very fast and efficient for you and…read moreit lasts a couple of hours. I love it here

The nail tech was nice but took wayyy too long to do a simple gel french mani pedi. He took over an…read morehour and a half on my natural nails. Took his time but when it came to a crack I had on my nail, he used nail glue to fix it but once the gel hardened-- the nail just ended up cracking even more. With his experience he should've used a little acrylic. He used a different brand of gel, not DND --maybe cheaper because I haven't even had my nails done for 2 days and they're already cracking and chipping. After requesting for a THIN French line, he proceeded to double coat the white line-- which made it THICKER & when I told him it was too thick, he still then double coated it and said he'll file my nails to thin them out. Crazy. I'll never step foot back in this place. The energy was a little weird, wasted so much time just to have to book at another salon to get my less than week nails, fixed. Save your coins and go somewhere else. I was charged $108 for this.

Best nail salon in Weston. Warm and friendly owners treat you like family and they do a fantastic…read morejob on my nails! I've tried so many nail salons and this is the best one. Clean and so many colors to choose from. Mai is the owner and she does beautiful design! Highly recommend!

they have amazing customer service & are very kind and accommodating, and always do a perfect job…read morewith any of my requests! It is very relaxing and comfortable.