I finally found a dental home I can trust. My first visit was to the endodontist because my dentist…read moreat the time didn't have an in-network endodontist for me. I had a root canal that was not at all as I remembered them, and that was a major relief! This endo and his assistant (Monty and Dr. Galvan) were competent and trustworthy. I noticed that the front office was run well, too, and it just felt so much better than where I had been going. I made the switch right then. On subsequent visits, I met with the best dentist I have had in a long time, Dr. Christine Derosa. She is competent, personable, and she looked out for my finances while doing the right thing clinically. What a departure from my previous dentist office. The dental assistant and hygienist are also very personable and competent. What a joy to find a practice of this caliber. Thank you to all!

We had a mixed experience at Kitty Hawk Smiles Dentistry…read more Unfortunately, my visit started off poorly due to the front office manager, Nikki. She came across as very rude and unwelcoming. She frequently talked over me and cut me off before I could finish my questions or receive clear answers. That kind of interaction is frustrating and not what you expect from someone running the front office of a dental practice. There was also a communication issue during the appointment. The hygienist was not informed that I was receiving orthodontic treatment, so the cleaning was started without removing the braces first, which should have been addressed beforehand. That said, the back office staff was great. The hygienist was very informative and took time to educate me on proper care and how often certain treatments should be done. The doctor and orthodontic staff were also excellent--professional, knowledgeable, and pleasant. Overall, the clinical care itself was solid, but the front office experience and communication need improvement, as they set the tone for the entire visit.

Had a wonderful experience w the staff who were all soft spoken. The dentist was kind and calm. He…read moreknew what he was doing. My appointment was yesterday and they took me without any notice as I had an issue that need to be resolved as I was leaving town the next day.

Yesterday was the first time I visited Primer Dental Center…read more ; i hadn't had a check up in a long time and im glad I came in. I had a deep cleaning done on my left side top and bottom teeth , went very well and still have other pending work to be done but overall at this time I confidently feel I made the right choice in practice . Definitely would recommend.

FRAUD !! FRAUD !! Do not come here if you have an HMO plan such as Guardian. Pat Booker Dental Care…read morewill lie and give you a dentist that is out of network and not tell you and force you to pay for services that are not covered by your insurance. You can tell because the insurance statement will say "Out of Network" as it did with me. I'm currently filing a complaint against them via my insurance carrier. As they told me, I'm not the first to file fraud against Pat Booker Dental Care. Pat Booker also randomly changes appointments around all the time and has terrible support. After I called them to cancel my upcoming visit and tell them about the fraud they are committing, they had the gall to offer me orthodontic services. Read the room, Pat! I'm never setting foot in this office again. UPDATE: Guardian has sided with me finding Pat Booker Dental Care at fault. I have been awarded a refund of over $400. Pat Booker Dental Care claims it was "administrative oversight" but none of them at Pat Booker Dental Care had taken me seriously when I pointed it out to them. Suddenly they changed their tune when Guardian investigated and it became an "oversight". I call BS. Don't trust these people.

Summary: If you value your time, avoid this place. They are disorganized, unprofessional, and…read moreincapable of managing appointments properly. Save yourself the headache and go somewhere else otherwise you'll waste your time like I did. ------- I've had multiple issues with this establishment over the past year, and I've been hesitant to post a review because I hoped things would improve. They haven't. While their dental services might be excellent, the constant issues with appointments force me to give them a scathing review. I hope they read this and realize they need to overhaul their management. A few months ago, I received a call saying they couldn't accommodate me because there wouldn't be any hygienists on site. That's fine, and I rescheduled. But when I arrived, they claimed they didn't have me in the system. I made a trip for nothing, which is incredibly inconvenient since I moved to another city in TX. I come back to San Antonio once a month to visit family, so my scheduling is very deliberate. With my most recent appointment for a regular check-up, I arrived to find a sign saying they were closed due to IT issues. No notifications were sent. You'd think a well-established dental practice would have contingency plans, but no. Once again, my time was wasted. My point is: Customers shouldn't have to worry about whether their appointment has been recorded after they make a call. Mistakes can happen, but that's why you train your employees properly or at least inform customers that they will receive a text/email confirmation and to call back if they don't. They've never said this to me. After that whole debacle, I've always had to verbally confirm over the phone to see if I'd receive any text/email notification to confirm my appointment, and if they said no, I would be extremely skeptical and have to call back. Scheduled customers should also be given a heads-up when unexpected events occur and they have to suddenly close for the day. If everything is reliant on tech, they should have some kind of contingency plan to be able to communicate issues with customers. This is not a nail salon or a restaurant where it's no big deal, people can come back the next day, next week, whatever. This is about people's HEALTH and their LIVES. When we have to reschedule sometimes the next available date isn't until over a 1 month because they're booked or we are unable to make the dates they have openings. This establishment needs to place greater importance on their clients' well-being BEYOND dental health and professionalism.

So excited I found this office! I felt so comfortable during my visit and Dr. Johnson was…read morewonderful. The staff was super friendly and professional.

They tell you procedures are covered and then they send you a bill. Thery had to redo my partial 3…read moretimes before they got it right and it still doesn't fit well. Stay away from this place!

As soon as you walk in this office someone is paying attention to you! They take your name you sit…read morein a well manicured waiting area. They dont have TV's in the waiting room because you DON'T wait long at all. Hygienist or assistant comes to get you and you feel like everything is about you. The Dr's are fantastic and very competent! This is an all around fantastic establishment! Kudos to you all!

I have been coming to Olympia Hills Family Dental for a few years now and the staff is always so…read morefriendly, they are very prompt with appointment times, the dentists are gentle and understanding, and also extremely friendly. I highly recommend them if you're in the market for a dentist!!

Last April of 2024 I had multiple fillings put into my mouth at once. This was my first time ever…read morehaving filling so I didn't know what to expect and the Dr.Okafor nor his hygienist explained the process to me. So they proceeded to drill into my mouth with out any numbing solution.... Again I didn't know I needed this because I didn't know what to expect. They began drilling in my mouth, and I began to cry and just accept the immense pain. Then they finally noticed and asked what was wrong I told him that I could feel everything and it was hurting tremendously. The hygienist then goes I forgot to numb her mouth. Then he yells at the hygienist and then he starts injecting my gum line over and over and get upset that I didn't tell him that I was in pain.... Literally didn't know what it would feel like again and I even told him it was my first time. In my whole 23 years of life I've never had cavities until now. Anyway moving forward the original reason why I was even there was to get my wisdom teeth removed, and I prepaid for my appointment in advance, and then the doctor proceeded to tell me that he could not pull out my wisdom teeth due to the x-ray that he saw and that I would need surgery and he would refer me out mind you he had already looked at these x-rays at the last appointment we had so he could've told me that at the last appointment we had...so that was a waste of my time! So then since I took off of work so I could come to this appointment. I said well why don't we just get my fillings done instead. Boy was that a mistake... I should've just went home. This is how I got my fillings done if you would like to say that because then afterwards my bite was all off and I had pain for months!!! It was extremely painful to eat or drink anything for what felt like forever, whether it was a hot or cold food or beverage item. Now I'm trying to get the money back that I prepaid them and I've called 4 times now and they said they would send me a check and it's now January of 2025 and I have not received anything. If you care about your health and wellbeing do not come here!!

Horrible dentist. Charged $10,000 for two implants, one fell out after two years. Had two other…read moredentist look at my situation and they said that I didn't have enough bone for implants. Stay away from them for anything but general dental issues. Go to a specialist otherwise.

Our entire family, myself, husband, son, daughter-in-law enjoy and have benefitted from the…read moreexcellent work done by this husband and wife team of dentists. Everyone there is relaxed, polite, pleasant and will help the patient with any anxiety, etc. We recommend them without any reservations. My husband and I can't continue with Dual Arc Dental because they no longer submit the full bill to the insurance company and after that amount is paid the patient pays the balance. Sometimes we cannot afford to pay up front so we located another practice recommended by a friend which will submit the bill to our insurance and allow us to pay the balance. We understand that Dual Arc made a business decision and we wish them the best. Try them and you will be impressed with the high level of dental help.

Military families! Stay away from this dental clinic and they are NOT in the network of Tricare…read moreDental Program! They literally scammed me!!! I called in to schedule an appointment in the mid-May, and I told them very clearly I have Tricare dental and asked them if they accept Tricare. They said yes they do accept Tricare and then set up my appointment on June 22. I showed up and checked in, then the front desk asked me to pay $100 copay, I told them Tricare covers 100% on the annual exam and x-ray and cleaning twice a year. Then they told me oh we are NOT in the Tricare network and you need to pay a copay $100! WHAT!!! WHY DID NOT TELL ME ON THE PHONE WHEN I CALLED THE FIRST TIME???!!!! I said then I do not want to proceed with the appointment and about to walk out, the manager saw that I was about to leave, she said oh I can just bill your insurance and waive the copay, since you are already here, I do not want to turn you away. We will just do the x-ray and you can take the images to another dental which is in the network. I accepted and proceeded with the x-ray. I was SO WRONG!! I really really should have left! Later of the day I found another dentist on Tricare Dental Program website and called them and told them what happened earlier today. I was told that: 1) they would need to do their own full mouth X-ray and not accepting what other dentist has done due to liability 2) Tricare only covers full mouth x-ray once every year, I would need to pay out of pocket for the second one. This place wants to make money so bad that they totally abused my insurance coverage! They knew clearly I had Tricare and they could not do any cleaning or needed treatment for me! Even they waived the $100 copay but they submitted $$$ claim to my insurance! Yeah, they got paid from insurance! Now I have to pay for another X-ray out of pocket! STAY AWAY FROM THIS SCAMMING PLACE!!!

Looking for the BEST dental office in SCHERTZ area? Look no farther! Dr Eck and his staff are…read moreincredible! From the time you enter the office you experience the welcoming staff and it carries on through your whole visit! Dr Eck is kind, considerate and professional. He answers all of your questions and he and his staff during treatment make sure you are comfortable. My sister had oral surgery and had dentures made and every step has been exceptional. I HIGHLY RECOMMEND THIS OFFICE FOR ANY DENTAL PROCEDURES!!!

I haven't been to a dentist in 18 years and I had some traumatizing experiences when I was younger…read more I came in because a filling came out and I had a hole and a crack in my tooth requiring emergency treatment. I left a message Thursday evening. I got a call back first thing Friday morning and was able to be seen that day. Dr. Eck and his team made me feel comfortable and not shamed for my lack of dental care over the years. (Strahler was the previous owner, and before that, Penshorn to clear up confusion in how it may be listed on Google, and Dr. Penshorn still works there ). They assisted me through the process of applying for Care Credit and Alphaeon so I could pay for my services, emailing the links to make it quick and easy. I chose to get a full set of x-rays done (but I had the option to do a limited exam for only my problem tooth if I preferred or had limited funds). I'll be coming back in one week to get my temporary crown & deep cleaning, and 4 weeks later I'll get my permanent crown, which is porcelain, not silver, so I can still have a confident smile. They are all very personable, friendly, welcoming, and real. Every person. I have complete confidence in this team and the dentist to give me the best care. The office is clean and inviting. They offer complimentary products to brush your teeth in the lobby bathroom before your appointment (if you so wish) so you don't feel embarrassed coming in after lunch. I was surprised to see non-GMO snacks and healthy sugar-free drink options (with stevia! Not aspartame or sucralose- I LOVE Zevia drinks!). I'm so glad I found them! They are a God-send.

Scheduling, dental assistants were all amazing... so sweet, helpful and genuinely caring. Dentist…read morewas nice, but rather than looking into making adjustments to my dentures the first thing out of her mouth was that I needed to replace the ones I paid $4,000 for in December of 2022. I told her absolutely not and asked if there were any adjustments that can be done (lower is rubbing a sore on my gum) she told me she would have to talk to her lab and was gone for 15 minutes. She returned with the office manager carrying what looked like an essay and by that time I was done with them. I asked them how much I owed them, not sure if they charged my insurance or just wanted to get rid of me but said I didnt owe anything. What happened to the medical professionals that were there to assist patients... not to make the most they could off of people?

Aspen dental at Lockhill Selma keeps telling the patient advocacy board that my complaints have…read morebeen resolved. They are lying. The board has contacted them 3 times and no one from that dental office has ever contacted me