Took my 83 year old mother for an appointment. In the current state of Covid-19 extreme escalation in Arizona, I was immediately shocked by how irresponsible this office was behaving.
They have a sign posted at the front desk stating "Our Valued Patients and Family Members - At this time when the news is dominated by COVID-19, we want to let you know that we are vigilantly implementing enhanced protocols to ensure your safety". It goes on to say they're monitoring and implementing recommendations of the World Health Organization and the Center for Disease Control.
From what I saw, nothing could be farther from the truth. I saw no social distancing, no germ abatement techniques being used, and no cleaning supplies available in the waiting area nor at the front desk (I asked for them).
Keeping in mind the nature of this practice, their clientele are elderly.
There was no temperature monitoring before entry into the crowded waiting room (it is relatively small). The other 3 doctors I've taken my mother to in the past 8 weeks ALL required temperature checks - without them you could not enter their buildings. As it should be!
There were 3 staff sitting at the small reception desk, each one being only 2 to 3 feet apart. Throughout the time we were there, no one was even remotely attempting to keep 6 feet apart.
None of the many staff I saw wore a mask!
The door leading from the waiting room into the examination area required using a door handle. When I asked the reception attendees if they had disinfecting wipes so I could clean the handle, they said they did not.
Where are those "vigilant enhanced protocols"? They're not even following the basic recommendations when no one is social distancing, no one is wearing a mask, and there are no readily available cleaning supplies in a small reception area of a business that is processing a high volume of extremely at-risk patients? Unbelievably irresponsible and putting those patients lives at risk if you ask me!
We left without services, of course. read more
