I hope you recognize the two managers at this Moe's for going above and beyond! We asked if we could have tomatoes without cilantro (to us, cilantro tastes like soap), and one manager went to the back and cut up a fresh tomato just for us. Such a simple gesture made our day and made us feel truly valued. After 15+ years in retail, I know this level of customer service is rare. Because of these managers, we'll gladly drive 30 minutes to come back. Please pass along our sincere thanks--they're a fantastic example of what great customer service should look like! read more

Y'all are so stingy it's a shame. The only time you'll see customer's is on a Monday. It has gotten so bad that you don't even see car's at this location. No "special's" you have to have the app downloaded. Who want to wait in line, only to be told two bowls are damn near $30 dollars without the app. This is why y'all lost your customer's. Do better Moes read more

Workers were extremely friendly and helpful, the manager even offered to fill our drinks for us. Food was very good, affordable and tasty. Restaurant was clean and well kept. What more could you ask for - and why ever go to chipotle again? read more

Moe's Southwest Grill - Burrito and Bowls were great! So much better than Chipotle. - Tex-Mex Near Me - Mayfield Heights, Ohio

Not pleased visited twice and experienced not so nice food. Employees are extremely nice and warm but the food didn't sit well with me

We had a good experience here! Really great food, solid prices as always, and very clean restaurant (easy the cleanest salsa bar that I've seen at any location). There was a lot of confusion over some of the menu items from some of the staff members that resulted in a long wait and a burnt stack. Service was also hit or miss from staff member to staff member, with some individuals being super friendly and others being pretty unkind. read more

First time visiting MOE's. Clean establishment that appeared to be set up for social distancing. Friendly workers. Chicken bowl was very good. All ingredients were fresh and the flavor was very good. Cheese quesadilla was also good. Chips were fresh and warm. The free salsa bar was very cool with a great variety. Only knock on this place was the pop machine was the coke machine all with different flavors in the same machine. Could be a cool idea but all the button pressing is bad for COVID-19 times. Nobody wants to push that many buttons to get a drink. Otherwise, great experience. read more

Moe's Southwest Grill - a plate of mexican food - Tex-Mex Near Me - Mayfield Heights, Ohio

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Went the next week, too. Learned that last week was National Burrito Day, so some foods were half price. The food is so good, and since we take half home, we still got a deal paying $10 a bowl. read more

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Awesome like always couldn't ask for a better meal easy fast reliable. Got the homewrecker bowl and was filler completely to the top. The employee are very nice and warming and always a treat read more

Just had the greatest stack ever‼‼‼made by the one and only Devon the service here is great and the staff is great as well!!! The one bad thing is that the bathroom smells like Noah's house but I am sure that it was not Devon‼ love life love Moe's #getmoehoes read more

Moe's Southwest Grill - Tex-Mex Near Me - Mayfield Heights, Ohio

All the Moe's locations in Akron are closed so it's nice that this one is still open (as of November 2023). But it's a little worse for wear with some of the machines broken and not well maintained. Still the food is better than chipotle! read more

I go to the one in Mentor, food always good. I order the burrito. Ingredients are always fresh and you have a good selection. read more

Rarely leave reviews but came in on 10/10/24 and one of the better if not best Moe's I've been to in awhile. Friendly dudes, place was clean - well done. read more

Always great service and a great value with free chips and salsa. No one beats their nachos and queso.

Normally not one to do this, especially being a restaurant manager myself so I understand things go wrong. However, this location is absolutely CLASSLESS. Profanity in front of customers (F word, Sh word etc...), employee threw his hands up at me, no greeting, no sense of urgency (as my stack came out burnt)... Not to mention the location is SO dirty with unwiped tables, salsa all over the salsa bar, dirty sanitation water in sanitation buckets. Music wasn't playing and TVs weren't on so it's really easy to hear when staff is complaining about customers and using profane language. I have been a Moe's customer for a very long time but I probably will not be returning. It's sad to hear staff complaining about the paying customers who just want a meal. read more

Let me know if you have any specific cuisine in mind or if you want me to surprise you with a recommendation! Because Moes in Mayfield Heights Ohio. Food was absolutely amazing, and the service was absolutely perfect. They greet you when you come in with there famous slogan "Welcome to Moes!!". The worker Devon made the best stack ever and was such a nice young gentleman. He brought smile to my face. HIGHLY RECOMMEND.!!!!!! read more

Food was splendid. I recommend the "Stack". Customer service was also top notch. Especially from Devon, super friendly and very professional. Give him a raise immediately! Such a great employee, he deserves the recognition! read more

Davon is the man!! It's my first time eating here and the food and service is great! Highly recommend their burrito and ask for Devon to make it. He is the best burrito wrapper and he even added his special ingredient to it read more

I've been to this location a few times and the experience is the same. The food tastes pretty good and the staff is friendly, but this restaurant is NEVER stocked. Before you hit me with the "but there are food and staffing shortages"...they were under stocked long before covid. This time they were out of onions, corn, salsa for chips, and just about every fountain drink. I know this isn't the staff's fault, but whoever is in charge of this branch needs to get it together! read more

Good food, chips are flavorless but internet speed is fast, Cookies are soft and the drink machine is good. read more

Moe's Southwest Grill - Moe's - Tex-Mex Near Me - Mayfield Heights, Ohio

Not improving unfortunately. Their corn chips are previously frozen, and not so good. No matter how short the line is, its going to be a long wait. Food is average at best. read more

Moe's Southwest Grill - This is the full size burrito?! Yes it is. - Tex-Mex Near Me - Mayfield Heights, Ohio

I had Moe's on Mentor Avenue catering at around noon today. Six hours later, I started to not feel good. So far, I have thrown up twice and cleared my bowel system, iykyk. Would not recommend the beans. read more

OH MY OH MY OH MY this place is awesome!!! Some may say it's like Chipotle but I am here to say, no way Moe's is SO much better!!! Fresh grilled proteins, peppers and onions and they made the taco shell for the taco salad right in front of me. None of that dusty prefried shells other joints pull out. I knew it was fresh! Fresh salsa bar and all the chips you want for free. The guacamole was prepped right there and the staff was so friendly. read more

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Man come on... I know it's a service job and no one likes their wage, but I want my welcome to Moes! Step your game up staff!

Struck by the unfriendliness of the young man who made my burrito. No welcome to moe's or even a hello. The food isn't good enough to excuse poor customer service. read more

Went in today with my wife and 2 little kids. They messed up my first kids order which was a plain cheese quesadilla. Not a very difficult order. Then they tried to charge me for the messed up meal along with the correct one. I asked for 2 large sides of rice because my kids love rice. They told me there is a charge for it which is expected. Then after asking for the rice 2 more times they gave me 2 small sides. Ended up having to ask yet again while we were eating for the big side and finally got it. My wife got a bowl and the girl making it got it half way finished then just walked away from it. She had to wait a few minutes for someone else to come up to finish it. I was looking forward to having a good experience here but it just didn't work out well today. I won't be back to try again. On the positive side it was clean inside the dining area. read more

Admittedly, I have not always been a fan of Moe's, but I am a huge fan of this location. I, begrudgingly, went to Moe's with my family yesterday for a post-soccer game meal and I was completely taken back by the exceedingly high level of customer service from the employees. They collectively greeted us walking in the door, were extremely courteous and accommodating of all of the children, and the food was outstanding! As if that was not enough to make me a convert, the staff there went way above and beyond to deal with an unruly and possibly dangerous guest that walked in. A woman came in and began insulting and threatening customers and staff. Normally, this kind of thing would result in an unpleasant and/or violent end, but because the staff and especially the manager were exceedingly professional, they were able to graciously remove the customer, despite being insulted and threatened, with no negative impact to the rest of the guests. I was impressed with the employees at this location and it has become my new favorite restaurant as a result. You simply can't buy that level of service, so thank you and hopefully your management recognizes your efforts! read more

Meh. That's all I need to say. Basically upon entering I was greeted by an uneventful "Welcome to Moe's " which seemed more like a warning than a welcome. The staff seemed unable to speak coherent English so they seemed to put their best representative at the "Order Here" starter point. Mind you, none of the staff were remotely Mexican. After putting my order through I suddenly came over with the feeling of regret as I swear I recognized the staff who had worked down the road at Sonics (read my write up). As I went through the order process picking toppings, the workers seemed to change with each topping! I swear for each topping! It's like they were only able to train each staff to do one topping. And as I neared the cash registered, the English got worse. So that's the workers. Now on to the food. When I got home I opened a bag and noticed they just threw in chips on the bottom of my bag and laid the burrito, wrapped in foil, on the chips. One of the Salsa has opened and wicked through the bag. It reminded me of a prison made brown bag lunch!! Thrown together. The rice had no flavor and over cooked with too much liquid. Sticky. The ingredients were not fresh and lacked flavor. The carnitas was not carnitas but pork with salt and pepper. I was amazed at how this placed is showing 4 stars. The food was utterly garbage. I will never go back and give this place maybe 2 years before it's made into a Check And A Go. Shameful. read more

Do not order online from this restaurant EVER! I'm a returning customer because I just love Moes fresh ingredients, a consistent enough customer to say I order here about once or twice every two weeks. And I can honestly say EVERY TIME I order online, my order is incorrect in some way. Whether they forgot an ingredient, or added an ingredient I didn't ask for, there's always something wrong. It's so frustrating that you can't even trust to have your order made correctly that I have to now check EVERY.SINGLE.ITEM of my order to make sure it's correct before i leave the store. Get it right Moes, this is ridiculous read more

food was super yummy, i loved their dark meat chicken. the two workers who made my bowl were very nice and greeted me with a warm welcome. my only complaint is that the lady who rung me up was a little rude and acted like she didn't want to be there. read more

The service was great and the people were friendly. The food was seasoned and tasty. Portions were good. I also liked the different salsa's. All around good experience. read more

Delivery was 30 mins late and cold. Don't do delivery cause MOs cold isn't very good..

I choose Moes over Chipotle - food is as good or better and MUCH better value for everything you get. The chicken they have tastes much better than Chipotle and I like the options they provide to add to the burrito. The free chips and salsa bar, which is extensive and has several options are great. read more

I have allergies and i needed my burrito remade and the nice young man helped me out. He was just going by what the online details said and he agreed to make it again so I could eat my lunch. Thank you!!!! Moe's is the best! read more

This place was delicious. I ordered the three tacos... One chicken, one steak, and one pork. I normally like steak the most. However, here at Moe's I enjoyed both their chicken and pork better than the steak. I also ordered a small drink, tortilla chips, and queso dip. After I told the workers that I had never been to a Moe's Southwest Grill they were very helpful. There is also a salsa bar to top your chips and tacos with additional salsa. Good experience. Definitely recommend. read more

Excellent staff and customer service. Great food. ***Beware** All locations are now serving dark meat chicken in place of the white meat chicken. Totally changes the taste. I feel this is not a good idea and it may decrease business. read more

All the employees were rude, I came in just to use the bathroom? I can't use the bathroom unless I buy something. Are you really that poor not to let some go to the bathroom? Your workers gave me attitude, literally all I wanted was a bath room, not a million dollars. read more

I'll start by saying I'm a huge fan of Moe's and I am pumped that there are more popping up in the Cleveland area. Considering this is a fairly new establishment, they're doing a decent job. My only complaint is that on multiple occasions I've asked for a side of sour cream with my quesadilla and they've forgotten. The restaurant is still trying to attract business and they're very friendly and generous with portions. The place is really clean and fresh looking. Also, if you're trying to avoid a long Chipotle-like line, you can go here to get food quicker. I think the place will only get better with time. read more

This place is great! Food is wonderful and chip and salsa is included with the price. What more could you ask for

Had this for the first time on New Year's Eve. Was not bad I got a chicken bowl. Had never had before so i didn't know I did dressing etc was very dry. Also had a little stomach ache after. Never finished it. read more

The salsa bar is awesome. With veggies, mushroom, peppers, onions, olives, cucumbers, guacamole, corn and cilantro the veggie bowl was superb. They come with free chips - huge serving. I would come here over Chipotle any day. read more