Oscar and his staff are absolutely 5 star quality.... I have been taking my vehicles there for…read morealmost 20 years and even when I don't have a Honda I still take my vehicle there because of quality of customer service that they provide and confidence that I have with his team.

I have been a loyal customer at this dealership for years, I have exclusively taking my car to the…read moredealership to get it serviced here for years in preparation for when I'm ready to get a new car. However, this last experience with this dealership is the straw that broke the camels back for me. I set an appointment up for an oil change and a tire rotation almost 2 hours later I'm still sitting there, I asked the representative where my car is and let them know that I need to go because I have other things to do normally oil change takes an hour because they do Xpress service which is why I always set up the appointment instead of just showing up but at the end when I get the report back apparently there's a nail in my tire that they didn't bother to tell me that they found as soon as they found it, normally when Chuck is there he lets me know and I'll get a new tire and I'll get it fixed but now I had to leave the shop with a nail in my tire with no idea when this tire is going to pop because they don't have the tire and I can't come back tomorrow Because I'm a nurse and I work the next day so I can't just call in sick. So I had to leave the dealership knowing that my car is not safe to drive, I will never ever ever go back to this dealership or deal with those people ever again. You should never let a customer leave an unsafe conditions and not try to do something upfront, I should've been told upfront if there was a nail in my tire. The worst part of it is that I asked to speak to a manager or somebody in customer service and was just told that the person I asked for doesn't work there anymore but I wasn't given any recourse to talk to anybody else, clearly the person handling me did not want to help and did not want to get the situation resolved. I advise other women if you're looking for a dealership do not take your car here. And if you're really desperate and you need to go ask for Chuck Byers if he's not there then don't go

My son was looking for his first car and we found a 2025 Honda Civic Sport that Mercedes-Benz of…read moreMonterey had for sale. Called and spoke to Patsy Yates and went down to see the car. Patsy met us and showed my sone the car, took him for a test drive. The condition of the car was excellent, pricing was great and financing was very easy to work with! Couldn't have made it any easier to complete our purchase! My son is ecstatic about his new car and I definitely recommend seeing them the next time you are looking for a car to purchase!

Great dealership with very friendly folks. I worked with Zaid Hasoon who was fantastic and made the…read morewhole process super easy. No pressure, no games, and no surprise tactics or fees. Everything was completely transparent from the start. We had the entire deal worked out before I even stepped foot in the dealership, which made the whole experience smooth considering I drove in 2 hours away. What really impressed me was how he went above and beyond to speed up the process--he managed to get the car ready in just a couple of days instead of the usual week-long turnaround. If you're looking for a straightforward, honest, and genuinely pleasant car-buying experience, ask for Zaid. He made the whole thing effortless, and I couldn't be happier with how everything turned out.

The business owner just clarified: "Effective March of this year, the Chevrolet Franchise was…read moreacquired by the owners of Seaside Cadillac-CDJR. We have no affiliation with Premier Chevrolet. Thanks for the comments." So I have no actual experience with the current business under its new owner, and my review should be discounted appropriately. There's also no logical Yelp rating for me to give, and no option for a non-rating, so I'm going to stick with three stars.

Currently I would give them a zero star if such a rating were possible. I made an appointment to…read moredrop off my 2015 Volt for service to resolve a charging system problem on 8/21 and there was no there at the Chev service desk. A young man directed me to go to the Dodge service desk to drop the key which I did, but the person there couldn't access the service records confirming my appointment so I had to fill out some form even though I had already confirmed the appointment online. The next day I called to check on my car and they had no idea where the car was, they couldn't confirm whether it had been dropped off, nor when I would get further information. Later in the day someone did call and tell me it would take two weeks to order parts which I approved over the phone. One week went by and I tried to call to confirm whether the parts had been ordered and what the status was. There was no one to take my call, service manager was unavailable, so I left a message. Repeat the above virtually every day for the next two weeks. I tried escalating and getting to a higher manager but he was also not available so I left a message on his vmail, still not replay. I also tried stopping by the dealer last Saturday to see if I could talk to someone directly and was told that no one was available on Saturdays that could help me. It is now Sept 7th and it has been 2 1/2 weeks since I dropped my car off at the dealership and I have zero idea on what the status of my car is. It is without a doubt the most bizarre situation I've ever encountered in terms of incredibly poor customer service. Given the car is ten years old I have been considering a possible purchase of a new car in the next year or so, and while under normal circumstances I would consider buying another Chev given my experience with the new Seaside Chev it is hard to even consider purchasing a car from them. Completely frustrated.

My favorite place I've ever taken my Subaru to for service!…read more I've been coming here for years and cannot say enough great things about the guys in the service department. They are welcoming, down to earth, explain things, timely and efficient. Matt is usually my go to but have to shout out Gibert, Jacob, Rudy and newest associate Abidin who did a great job assisting me with my oil change and rotation. The prices aren't outrageous and they tell it to me straight when it comes to repairs needed for my car. In addition, I've had last minute issues and always get me in ASAP. Thanks Subaru Service, keep up the great work!

We had a great experience working with Dylan even though we didn't end up buying a car from him. He…read morewas genuinely helpful throughout the process. He shared valuable information that helped us make a more informed decision, and avoid a significant pitfall. Dylan was upfront about what was happening behind the scenes, and we never felt pressured. If you're local, ask for Dylan. He'll take care of you!

We had a great sales experience with KRIS!! We weren't looking to purchase that day, just…read morebrowsing. Then we ended up purchasing 2 vehicles!! KRIS was AMAZING, we didn't feel pressured and he was very patient in answering all our questions and worked with us to get the deal that was comfortable. If you're looking to purchase, ask for KRIS, he's very approachable, professional and he was fun to work with. We appreciate the time and care in working with us. Thank you to Colin in Finance to get us through all the paperwork as quickly as possible.

I had a great customer experience yesterday with Premiere Hyundai Of Seaside. Kris Delacoeur, my…read moresales person, was so helpful. He listened to what my car needs were, showed me some options, went over the features while we were at the dealership, had a good test-drive, and was so personable. He was right there as I made my choice and purchased the car. He was very genuine and thankful. Way to go, Kris. Your management is lucky they have you as a great salesman.

George the sales manager and Daniel went above and beyond to help us with a new car purchase this…read moreweek. Both are attentive, patient, and solution-oriented. They worked with us to resolve a complicated issue. Sean in finance has great energy at the end of the day. Danesha, Ariana, Caleb, and others in service were all very helpful and friendly when I had car issues that were unexpected and challenging. The problem was addressed and solved within a couple days. I am glad to know they are there to help with my maintenance going forward. I'm very happy to have purchased our vehicle with this dealership.

I was considering driving over to maybe purchase my next car there, but after the mostly negative…read more things I'm reading here, I'll stick with Salinas Toyota. I've never had a bad experience with the service dept, and they provide me with a ride home always.

We am very happy with the buying process and quality of the Sales team at BMW of Monterey. Joseph…read moreGrant was very honest and delivered on everything he said he would (spare key, removed a sticker on the car, additional cleaning, followed up with DMV fee, stayed late, always returned calls and texts etc). He knew the car and features inside and out and fully charged it before we came. I bought a BMW 330e from BMW of Monterey, CA in October of 2025. I had such a great experience. This is after nearly buying from Mercedes of Walnut Creek who added costs to the final price. Or BMW of Mountain View, where they tell you must give them a 9 or 10 out of 10 for their ratings, and hound us with sales emails. Conversely, Joseph at BMW of Monterey was very respectful of our time, and never gave us a sales pitch. He did not add any costs to the price. The vibe at BMW of Monterey is one of teamwork and customer first, Sales people don't fight to claim you as their customer once you walk in the door. It was a huge relief to work with Joseph and his dealership. I am very happy I went bought my car at BMW of Monterey.

Broken promises and incompetence... At every level. We saw a car online and called them to ask if…read morethe car was available and ready, we were ready to buy and we didn't even want to negotiate the price, so the whole process should have been done quickly. I also had a pre-approved loan for the total in-hand and ready to go before we walked in. We got trapped in the dealership for a total of 4 hours, they made us sit in the lobby for over 30 minutes waiting for nothing before any paperwork showed up. Something that should have prepared while we were making our way over. After telling us how much they appreciate the service of our military members, they then let us know that they will not accept checks from Navy Federal Credit Union. We were forced to go with one of their lenders, even though I already had the check in-hand. That would have been nice to know before I already spent an hour in-store! So I had to take an extra hit on my Credit when really I should have just walked out. Luckily my credit score is high enough to take it. We sat for an hour waiting for them to find a loan for us, and we got a lot of rejection letters only because we ALREADY HAD THE DANG CHECK FROM MY BANK so of course new lenders aren't going to want to accept to give a second loan to someone! Whatever, we had already been there for so long, I was not leaving without this car at this point. We then sat there for another 90 minutes while they "finished the paperwork..." but didn't give us any idea of how long that would take so we could have used that time to do something other than sit there and do nothing! (This is hour 3 of trying to entertain our kiddo while we wait by the way). After that 90 minutes we went into some other guy's office and re-hashed all of the information from the past few hours all from scratch. It should have been an email or that other guy should have been present the whole time! He was just walking around the store we saw him several times just strolling! At the end of the transaction when everything finally went through, Walid, the salesman, said we would have to wait another 30 minutes for the car to be detailed. WHY in the last 4 hours was the car was not cleaned?!?!?!? Crazy. After we walked out we discovered that one of the two keys had a dead battery. I asked Walid if he could help get us a new key battery and he said he would "look into it." Fine. I waited a month and then emailed him about it, and he replied over two weeks later saying that he would ask the parts department if they had a key battery for us. It has now been six months and we haven't heard from Walid or BMW at all! All of their claims about caring about their customers are false. They got their money and now they have no interest in continuing to provide service, even after they say they will.

We recently bought a car from Sal's auto sales and let me tell you the customer service there is…read morebeyond five stars they go above and beyond we didn't have all the money to put down and they held the car for us with a deposit until we had it all which was 3 days. Then the day we went to pick it we didn't have a way of getting there so they came to pick us up so that we could go sign the paperwork. They negotiated a good price brought it down about $1000. I mean there's just no Words that could describe the customer service it's unbelievable just amazing! Nothing nothing I've ever seen or experienced and I've bought many cars in my life all from car dealers at the auto mall and none of them beat Sal's auto sales. I totally recommend them 100%.

Made an appointment to purchase a vehicle. They postpone my appointment because of weather. I…read morearrived and took the vehicle out for a test drive. Walked inside and started the deal. Someone else walked in and said they wanted it and the owner decided to give it to them, because they knew each other. Very disappointed in how unprofessional the whole thing was.