I called to fix a mistake with my order and was talked over, yelled at, and told to "relax" instead of getting any help. No apology and no accountability. I ordered pizza and a chicken parm hero on the Slice app for pickup, but it defaulted to delivery. I called and had it switched to takeout. When I arrived, they told me it had already gone out for delivery anyway. I waited 10 minutes, the food never came back, and they refused to refund me or remake the order. All I wanted was a simple takeout order. Instead I got attitude and lost $40. I won't be back. read more

About 2 weeks ago we ordered a pizza. The pie looked like the pepperoni and extra cheese was put on top of a previously made pie. The crust was very over done...burnt. Tonight I decided to give them another chance. Same complaint! This was a Sicilian pie. We needed a steak knife to remove the burnt crust. $30 in the garbage. No more chances! We will find a new pizza place read more

Mona Lisa Pizza - Pizza - Pizza Near Me - Jackson, New Jersey

If this were my first order from. Mona Lisa Pizza it would be my last. I ordered a gluten free pizza with onion, olives, half pepperoni half sausage. It was underwhelming.nThe crust us cooked in a pan. They include a gluten free only pizza cutter in a wrapper!PLUS! The toppings were under cooked as was the crust. The pepperoni was extra crisp for some reason. The result was a soft, nit delicious pizza experience. I don't know if the crust was purchased that way. I give the gluten free pizza with multiple toppings a 2. Ut was pizza, and hot. The 2 poibts are for effort nit the food. Miving on to the antipasto. It was good. The wheels of rolled meats and cheeses were very good. Roasted red peppers, red onions, lovely tiny tomatoes, a couple of kalamata olives, marinated artichoke hearts on top of crisp, cold iceberg lettuce. The presentation was very pretty.A red wine and oil dressing was included on the side with a chunk of regular italian bread. I couldn't eat it. The bread is not gluten free. The pizza and salad came to $50.00 plus. I was disappointed. This is not thir usual standard. read more

My mother always gets the raviolis. We order a lot of food from Mona Lisa. they have an outside dining in the summer and they have entertainment as well. Good family place. read more

3 stars is being generous. The pizza was overcooked and a bit dry in addition.High price tag with mediocre quality is not a recipe for success. read more

Mona Lisa Pizza - Mona Lisa - Pizza Near Me - Jackson, New Jersey

We went to the bar pie Pizza. The plain bar pie pizza was very good, but the bar pie pizza with the sausage was very greasy and floppy. Overall the pizza is very good, but when you get stuff on it I guess it's just a little floppy not as Chrisp. We will be back to try the entrees. read more

Honestly, this place is so much better than we anticipated it would be, which was horrible, so landing on average was a pleasant surprise. We only ended up at Mona Lisa Pizza in Jackson, NJ because it was the halfway point between us and some friends that we were meeting. The restaurant portion is pretty generic and service does not come with a smile, but the food is OK. The split pea soup is watery and bland, so we don't recommend that, but the Fusilli Alla Mona Lisa is actually very good! It has artichoke hearts, sun-dried tomatoes, olives, and garlic, and while it was a tad too oily, it was very tasty. They also had a meatball "special" dish that came with a side salad and some ricotta, and that was also pretty impressive with respectable meatballs and decent sides. Our friends got a pizza with chicken and BBQ sauce that we tried--it wasn't for us but we can see the appeal. Portions here are pretty generous. So, while we would never recommend this place, it seems like an OK option if you live in the area or need to be in the area. They could train their staff to be more friendly with customers though. Three stars. read more

Worst Customer Service I've Ever Experienced This was absolutely unbelievable. We ordered pizza for delivery and it arrived ICE COLD and tasted like cardboard. Completely inedible. Instead of enjoying our meal, we ended up dealing with the most disrespectful behavior I have ever experienced from a business. We called calmly to ask if there had been a change in ownership and requested to speak to a manager. The person who answered claimed he was the manager. Rather than apologizing or offering any solution, he rudely told us that if we didn't like their pizza, we should never order from them again -- then HUNG UP on us. When we tried calling back, they BLOCKED our number. Just like that. No accountability. No refund. No professionalism. We threw away $28.00 and were treated like we didn't matter at all. This place clearly does not care about its customers or the quality of its food. Save your money, save your time, and order literally anywhere else. This was the last time we will ever order from here. read more

The Italian menu items and the many types of pizza are extremely good and the owner, Joe, is very friendly and treats you like family! Highly recommend! read more

Ordered a simple takeout sandwich and arrived exactly when told to pickup. After thirty minutes of waiting, I noticed the total disorganization of how the place is run. It was sad to see one of the managers eating a slice of pizza and drinking a soft drink while the staff is advising calls backing up badly. We, and our neighbors, haven't gone there for some time and will not be going back. We threw away half of the $17.00 sandwich that took an hour. What a mess read more

The service was lovely, the waitress was so nice. There was a lady singing it was great. The food was good the thing for me was that there was so much butter in my spaghetti. But overall it is a great pizza place and I totally recommend! Love the paintings too! read more

Mona Lisa Pizza - Pizza Near Me - Jackson, New Jersey

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Hubby and I came here for dinner last night. It was still early for dine in rush, but the take out and delivery orders are crazy busy all the time. We ordered a large Garbage Pizza without peppers, side of sauce and a large antipasto salad, chopped, I prefer chopped. I really enjoy the pie crust here, it's crispy, light and not bland, it holds up to the toppings. I eat at least 6 or more times a month from Mona Lisa, because they do quite a delivery and catering business where I work. I'm happy to report that the food and service is consistent and wonderful. read more

Mona Lisa Pizza - Garbage Pie, without peppers!! Delicious - Pizza Near Me - Jackson, New Jersey

Food is really really good. Best pizza and mussels I've had in a while. We had an item missing from our DoorDash order and Mona Lisa intervened to get it fixed. Thank you!! Not everyone will do that, they just blame it the delivery service. I would definitely order from them again and highly recommend food. read more

amazing service,i love it,good atmosphere great people,my favorite food place nowadays

Awesome food great service . Old time Italian dishes and great specials . Took food home for lunch the next day

Was invited to a 60th Birthday party with around 30 guests. Food was totally off the charts delicious. Every dish that was served was just right. There were two servers that did not miss a beat with a the pain in the ass guests that were seated ( except me! ). They were outstanding. There were too many items to list. But I'll list a few: Panelli for appetizer. Stuffed mushrooms Homemade ricotta Eggplant rollatini Fried calamari Chicken Marsala Pasta with a tomato lobster sauce! Off the charts delicious. Pork chops with hot cherry peppers and potatoes. Gotta try it to believe it. Oh- did I mention it was my first time? I WILL BE BACK to Mona Lisa's read more

A friend of mine who lives near here recommended Mona Lisa to me for Stromboli. I wound up sitting down and having some pasta too. Delicious! The owner and the girl at the counter were really cool and sent me home with some Sunday sauce that just came off the stove. Can't wait to try it. I'll definitely be back next time I'm in Jackson. read more

Been going to this loc for 15+ years. Been through several owners. Yesterday I ordered a fried eggplant sub on the menu. Opened it when I was home. The menu states eggplant, roasted peppers , mozzarella cheese. Sandwich had 1 strip of eggplant, and it looked frozen not fresh, no mozzarella, no roasted peppers. The sandwich went straight in the trash. No comparison to the great food in the last decade+. Not the first time bad pickup togo. But this is my last time. read more

Spent a long day at Six Flags & wanted to enjoy an outdoor meal. Mona Lisa was recommended by a local, more specifically their penne pasta. I originally was going to get that, but I changed my mind and got shrimp scampi. So delicious. Service was excellent. The table bread was good as well. Also had a great talk with the manager, luckily business has been consistent even through Covid. He set up outside seating, BYOB, and music. Enjoyed myself a lot! Will return if I'm ever in the area read more

Mona Lisa Pizza - Shrimp Scampi over Linguine - Pizza Near Me - Jackson, New Jersey

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I havent been here in a while so I guess maybe new owners have taken over. But was in the area and couldn't wait to get their food. The pizza was completely different, and they didn't have anywhere near as many choices as before. Employees seemed miserable, noone greeted me said hello anything, until I asked if someone could take my order. The pizza totally sucked no other way of putting it. I will not be returning thats for sure. read more

If we could do a 4 1/2 we would! Excellent service and nice outdoor atmosphere. The lights and Italian music are a great touch! We love that this is BYOB. Wonderful service and thank you for serving the pasta al dente! Perfect!! read more

Mona Lisa Pizza - Veal with sundried tomatoes. - Pizza Near Me - Jackson, New Jersey

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Nice restaurant food is good a little salty for my taste otherwise it's good service is good everybody is friendly and accommodating I gave it 4 stars because of to much salt. read more

Great place to eat. Plenty of tables and chairs in two dining areas. BYOB They have a nice lunch special Monday through Friday 12 to 3 with nice sized entree and non alcohol drink for 10 bucks. A bargain. Good sized portions. Love their eggplant parm hero and platter. Good meatball hero too, Loved their thick bucatini spaghetti with eggplant bits in tomato sauce. Enough for two adults. Great pizza. Love their garlic knots and large Caesar salad fit for two. They give you free heated bread with olive oil for free. Great friendly waiter service. Been there a dozen times with no complaints. Dining service is like being in your own restaurant. Pizza delivery takes 45 minutes and it be received cold. Better to eat there or pick up yourself. read more

Let's start off with the waitress did a great job and she gets 5 stars! The food prep gets -5 stars. Out of a family party of 10, I was the only one that did not eat even though I was hungry for dinner. I had ordered a Stromboli, an expected basic dinner in an Italian pizza restaurant but what I had received (and only after an hour and after everyone else had been served their meal 15 minutes before) was a hard, cold, definitely not fresh poorly made bread something with cold solid cheese and some kind of meat that appears to have been placed in the oven for 3 minutes after it had been sitting out for hours meal. I had turned it away and by this point everyone else was done and ready for the check. I had asked for a specialty slice and opted for a meat lover slice, again it was reheated and has been out for hours. It was mushy and required a spoon to eat. Good thing I had a leftover sub in the fridge from Wawa and was way more satisfying. I was too heated to address this with ANYONE in charge without getting a charge! Trash, never again. read more

Went here for dinner again last night for probably the 5th time. This restaurant is so much more than just a local pizzeria. Firstly, the pizza and subs are amazing with so many different types, but the dinners are delicious and high quality as well. I try a new meal every time I visit, while my husband pretty much gets the same thing, chicken scarpariello over penne (it's amazing). Last night I had the small portion (still huge) of orecchiette with sausage a broccoli rabe. It was good, but not how I've had it prepared in the past with sliced sausage and larger pieces of broccoli. In this version the sausage was crumbled and broccoli was chopped too small. It was tasty but could've been better. We also had the house salad and a huge stuffed artichoke. It's also BYOB! I'll be back and try a new dish while my husband will probably get the same thing. read more

Mona Lisa Pizza - two plates of food on a table - Pizza Near Me - Jackson, New Jersey

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Good experience, accomplished so much on our busy day , and the bus boy was really cute but Ava harassed us as if we knew it was her man. Wasn't so classy of her but food was delicious! amazing pizza, bread, & calamari!:))) read more

It is always a pleasure to enter Mona Lisa and see my man Mark with a smile on his face with a big hello. Mark happens to be the hardest worker I ever met, he is there from open to close PS He also makes one hell of a pizza read more

This has been my go-to spot for the last couple of years, but has come to an end. Under new ownership since earlier this year, the quality has gone down hill. The pizzas have gotten thinner, (in an effort to save money is my guess) but not in a good way. The previous thickness was perfect. But the crust also lacks flavor, now. I love crust, but this one tastes like flour. Also, we always get garlic knots. They are now smaller (again, to save money?), hard as rocks, and no longer covered with the excellent garlic, parm and parsley they used to use. I haven't tried any of the other food, mainly because I don't want to waste my money. I come for the pizza, and the rest of the menu was only useful to me bc the pizza was good. Not anymore. It's a shame. read more

This place used to be great and was a Friday night staple in my parents household, but since the new ownership it has sadly gone downhill fast. Ordered dinner and dealt with an extremely rude staff upon pickup. Yelling and screaming in the kitchen when they went to check on my order. Our cold salad was warm and the meat in our wraps was dry and tasted stale. There was not one redeemable part of our meal. Sad to say goodbye to Mona Lisa but there are plenty of other places around with great food and friendly staff. PS - I watched the guy making the pizza texting and using his phone in between sinking his undoubtedly germ infested hands back into the dough. Not something people are trying to see EVER, let alone during a national pandemic. Officially done with this place. read more

it's simple, what my wife stated. Great restaurant that should consider customer relationships beyond typographical errors. Bait and switch can't be the standard for a ridiculously inflationary time. read more

Taste like frozen pizza, owner is rude and unprofessional- not a way to run a business, will let everyone in the town know as well.

My fav here is the broclirabe chicken wrap with fries. Staff is always helpful and friendly

Very disappointed last couple of times ordering from here. Last time i ordered a wrap and asked for crispy chicken. They gave me grilled chicken which was really not what i was in the mood for. I called and the girl on the phone was pretty rude and told me i should have specified because what i ordered cake with grilled chicken. I did in fact specify that i wanted crispy chicken. They told me i could come back and pick up another one. No incentives just an annoyed apology. Next time i ordered buffalo chicken wrap, did not modify anything, the menu off of their website said it came with lettuce, onions, and crispy chicken. Plus the cheese and sauce of course. I got a wrap with grilled chicken, no lettuce or onions. Also i asked for a side of blue cheese which they did not include. Very disappointing. I did not bother calling tonight, I know they are very busy and i'm definitely not driving back there in this rain. Just very disappointed for the second time. Not sure if the menu on their website is outdated but if so it should be updated. Picture below you can see no lettuce or onions. Good flavor but plain. Not what i wanted. read more

Mona Lisa Pizza - Buffalo Chicken Wrap - Pizza Near Me - Jackson, New Jersey

Mon Lisa must have new owners. When you call on the phone to place an order you don't know who they are talking to, you or the staff. So rude. Last time I was there I ordered a calzone. It was cold in the middle and served with cold sauce!!! Yuck. I was so disappointed I just left it. I will not be back unless they improve. There are plenty of pizza places around. read more

I have ordered from Mona Lisa's 3 times since moving to Jackson. I gave it 2 stars because the food was always ready when they said it would be but it was cold and it lacked flavor, seemed like my chicken cutlet sandwich had 2 pieces of rubber in it (possibly pre-made frozen chicken), I requested mayo with oil and vinegar and it seems as if it was forgotten so they squirted mayo on top of the folded sandwich and oil and vinegar were in a container. The wife's steak sandwich was cold, didn't have enough meat or flavor to it and I only live 3 minutes away. read more

Always delicious food from pizza to entrees. Great service and absolutely delicious bread! Highly recommend this establishment and the prices are reasonable as an added bonus. Ambiance is old world Italian restaurant not fancy but warm and friendly read more

"Mona Lisa Pizza" has a nice sound to it, but this restaurant has a lot more than just pizza. Don't get me wrong, their pizza is great and that is why we started going to MLP in the first place - to pick up a few slices when in the area or even a whole pie. But, you may want a very good Italian dinner. So, bring a bottle of red or white. Remember the color of wine depends on what you are wearing not what you are eating: red if dark colors, white if light colors (so the spills won't be as noticeable). And when you enter MLP, turn left. The dining room is a pleasant ambiance with photos on the wall of the owner's ancestors (perhaps taken 100 years ago), pendant lighting, cloth napkins, waitress service, etc. I suppose you can order pizza in the dining room, but consider their chicken or seafood dinners. They are reasonably priced, good size portions, and delicious. Also, they have specials that may cost a bit more, but are worth it. For example, last evening we had two filet of sole dinners: one was the special with shrimp toscano, rissotto, panko crumbs, almonds, and bruschetta ($24.) and the other sole was from the regular menu - oreganata with sautéed spinach ($17.75). This restaurant has sole/soul. Both dinners were scrumptious. This place is popular with loyal, repeat customers (for good reasons). It can get crowded after 6 pm on Fridays and Saturdays. Go, you will be glad you did. read more

Mona Lisa Pizza - Family photos on wall - Pizza Near Me - Jackson, New Jersey

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Had their Italian sub. Tasted more like there was lunch-able meat and cheese in it and they didn't put any onions oil vinegar salt pepper oregano on it so my sandwich was dry. I hope their other food isn't this bad. Pizza does look good and staff is friendly. I give the sub a 0 out of 5 stars cause it was literally the most pathetic sub I have had. I wish I had pictures showing the cheese melting in the meat from them probably pre making it to save a little time . read more

Coming into this restaurant you are surrounding by the ultimate feel of a family friendly authentic Italian experience while also feeling elegant and treated like royalty. I had the best service at Mona Lisa and felt like I was part of the family by the time I finished my meal. On top of the general feeling of bliss the food was phenomenal. The fried artichokes were perfectly breaded and the blue cheese sauce was lightly drizzled to bring just the right amount of tangy ness without drenching the artichokes. The classic calzone always nothing short of heavenly. Perfect baked and filled the the next cheese. It melted in my mouth and left me wanting more. Not only this but their marinara sauce is the best sauce I've had in my life. It is homemade and is the best, most unique sauce you'll have. They will leave you wanting to bring a jar home. I will be returning here whenever I crave Italian and will be bringing my friends and family here as well. read more

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Food good and plentifully. Very noisy, lots of families with kids. Not much atmosphere. Service is fast. BYOB and the price is okay. Will go back. read more