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    Monadnock Family Services

    2.0 (1 review)
    Open 8:30 am - 4:30 pm

    Services - Monadnock Family Services

    Community Service/Non-Profit

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    3 years ago

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    Happy Dogs of New England

    Happy Dogs of New England

    4.1
    (14 reviews)

    This is not an honest or reliable rescue group. I know there are many reputable rescue groups out…read morethere, so please do your research beforehand. My dog had many problems, which could have been avoided. We have spent thousands of dollars in the few weeks that we got our puppy and a lot of this could have been avoided if not for this rescue group's negligence. 1. Our dog came covered in fleas. He had scabs all over his body from the bites. He was not given a flea preventative treatment even though we were told that would be taken care of before he was transported to us according to the contract. Subsequently, due to flea allergies he then developed a skin infection AND ear infection a few weeks later. Our house had to be exterminated. He also developed tape worm, which dogs get from eating fleas. This ALL could have been avoided if he had been given the proper preventative flea treatment. This would have saved us a lot of money and the puppy a lot of suffering. 2. The puppy also had giardia, another intestinal parasite when we received him. According to the contract and New Hampshire law he was also supposed to test negative for this, but was not tested because "he did not show any symptoms." 3. Communication was extremely unprofessional. They would not take any responsibility for any of the issues that we had since day one with our puppy. They told me that I should "get a job" and to stop "harassing them." 4. Communication involving the transport was awful. It was extremely difficult to get any definitive answer as to when our puppy would arrive. He was supposed to arrive on a Saturday morning at 9 am. We could a phone call the Friday night before at 9 o'clock informing us they were "running 24 hours late" with no reason at all. He came instead Sunday morning with short notice. 5. I have spoken with another family who adopted our puppy's brother. This family's puppy also came with fleas and giardia. 6. I know it is difficult to know the breed of a dog when rescuing because most of the time you do not know the parents, but this group blatantly lied about our dog's breed. They told us lab/rottie mix and that the dog was going to be VERY large. I was sent 2 more pics after I had already paid and knew something was wrong because his legs were extremely short with a very long body. I inquired about this and they lied and told me it was the "angle of the camera." I said I wanted more pictures but never received any. Now that we have had our puppy for about two months, it is clear this dog is a basset hound and that he will not be a large dog. I added this complaint last because we still love our puppy unconditionally, even though he was not what he expected. I just wanted to add the last reason this group is dishonest. As you can see, there have been a multitude of problems since receiving our puppy and these problems should have been taken care of. This rescue group did not hold up their end of the deal. Unfortunately, we and our poor puppy have had to pay for it.

    First off I do have to say I love my dog. Now that I've said that I'm pretty disappointed in Happy…read moreDogs of New England. I know it can be very hard to tell the breed of a rescue dog but what they told me and what she is are two completely different things. I don't care about her breed, although they told me she was a lab mix and turns out she is a beagle/pitbull mix. That part that bothers me is that they said my dog was going to be around 60-70lbs. I prepared for this, I bought a large crate, large bed, large toys, large food bowl, large breed puppy food. My dog is now 8 months old and weighs MAYBE 20 lbs. A vet would be able to estimate weight at 4 months so basically the vet was an idiot or they lied. The only thing I didn't end up exchanging was her food bowl.... The next thing they did was lie about her personality. Now I know puppies are all mostly energetic but as a rescue group they should be able to tell basic personality traits. I wanted a calm, laid-back dog. I got the complete opposite. She is very high energy, needs tons of attention, and is the most stubborn dog I've ever met and I still love her. Just not what I was told. The thing I am most upset about is fleas. It took me a little over a week to realize she had fleas and by that point she had already infected my two cats (who sleep in my bed) and the entire house. I had to bomb my house multiple times. Isn't basic dog care to apply flea & tick preventative. Especially when that dog is about to go on a transport bus with 50 other dogs? Like I said, I love my dog but I didn't like that I felt like I was lied to about who my dog really was.

    Kapiloff Insurance Agency

    Kapiloff Insurance Agency

    3.9
    (12 reviews)

    I wanted to work with a local insurance agent with a local office when I moved to Keene last year…read more Kapiloff seemed to fit the bill. But my experience has been very poor. First, I wanted to go in person to discuss options. The rep I talked to refused that option and insisted we do it all by phone. She took lots of my time asking me questions to fill out forms and provide a quote for both homeowners and auto policies. The homeowners was a decent rate so I wanted to lock it in. Then she sent the form she'd filled out, and several items were wrong. She hadn't asked the question or she took my response incorrectly. As corrections were made, the rate increased each time. I ended up with a substantially higher rate than she'd quoted. Now that I'm a customer, I can log into their portal -- yay! But it's anemic -- my policies aren't even posted there, and I still have to do everything with both my homeowner and auto companies myself, at their websites directly. Their customer service is lousy in all aspects (email and phone -- I suggested they relabel their "from" email addresses so they aren't mistaken as spam and was argued with about the suggestion). They don't proactively offer assistance; I had to call several times to get access to the portal, and only then found out it's useless. I recommend finding another local insurance office.

    We have used Kapiloff insurance for many years now and they have always been very responsive to our…read moreneeds and work with us to keep costs low while still providing decent coverage.

    Snow Farm

    Snow Farm

    3.7
    (3 reviews)

    I rarely write reviews, but felt it necessary to share our experience with Snow Farm Art Camp in…read morethe hopes that it may help other families make an informed decision. The pickup process at the end of camp was especially disappointing. There was no greeting or acknowledgment from staff, no effort to personally connect with parents, and no discussion whatsoever about the campers' experience or their artwork. It felt disorganized and impersonal. The "gallery walk," which should have been a proud moment, was chaotic and lacked any structure or explanation. We actually didn't know who was a camper or who was an instructor. We were left to wander through the space without context or guidance, which made it hard to fully appreciate what the kids had spent nearly two weeks creating. Socially, the experience was incredibly isolating for my daughter and her friend. Despite being there for 12 days, they struggled to make connections with other campers. It became painfully clear that they were the only ones not from private schools, and unfortunately, they were made to feel like outsiders because of it. The environment was very cliquey, and there seemed to be little to no staff intervention to help bridge those social divides. Had my daughter not had her one friend from home with her, I likely would have brought her home early. There was very little downtime or effort from counselors to create a sense of community. Days were packed with studio time and started extremely early, leaving kids exhausted and with few opportunities to relax or socialize. Team-building activities or any sort of group bonding could have made a huge difference, but those were noticeably absent. Additionally, some of the camp rules were concerning and poorly communicated. One that stood out was the bizarre rule that campers couldn't enter each other's rooms because the staff would "assume they were having sex." For a teen art camp, this kind of messaging felt inappropriate and unnecessarily harsh. To be fair, my daughter enjoyed the off-campus trips and said the food was great. But overall, this was a very expensive camp experience where she felt left out, unwelcomed, and disconnected, despite doing something she truly loves. That is not acceptable. Camp should be a place where kids feel encouraged, supported, and inspired, not judged or excluded. This was a one and done experience for us. We will not be returning, and I would caution other families to look closely at what kind of environment Snow Farm is really fostering.

    my spouse lives loves loves the ouppet workshops…read more loves! loves good teaching good pacing nice setting and learning environment

    The Story School

    The Story School

    5.0
    (1 review)

    Great non-profit camp for kids 8-17 interested in LARP, gaming and meeting others with similar…read moreinterests. Heroes (campers) spend their days adventuring and exploring the grounds, making choices that will impact the story moving forward. It's an inclusive community for those wanting to get outdoors and bring the stories of literature, history, and myth to life (while swinging a foam sword). I've worked there several summers. It's home to many campers and staff, finding the magic of The Story School calls them back to answer the call of adventure! They also offer scholarships, sibling discounts, and multi-session discounts to make camp accessible. They are also hugely focused on inclusion within the LGBTQ+ and neurodivergent communities. I wish we could host camp all year!

    From the owner: The Story School is an interactive, immersive, and inclusive nonprofit summer camp for heroes ages…read more8-18. Campers are transformed into heroes at this overnight eduLARP camp. Stories from history, mythology, and literature come to life in an engaging plot that reacts to the choices of the campers. Level up your character by solving STEAM puzzles, navigating moral challenges, battling monsters with foam swords, and making lifelong friends. In-person camp is a two-week overnight adventure. The Story School also offers online roleplaying adventures, D&D games for all ages, and birthday adventures to top it off. What adventure interests you? Contact us today!

    Monadnock Family Services - nonprofit - Updated June 2026

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