We hired Masionicare at Home to look after my mother during her hospice care time at home. After…read morenine weeks, I can only say their service has declined markedly since we hired them in 2016 to look after our father in similar circumstances. Our biggest gripes are the awful scheduling services, and the very gruff, uncaring women who answer their phones. 90% of my phone calls to the central number leave me feeling the person answering the phone resents being bothered with my questions. Although the individual aides and nurses, have been good, our problem is the complete lack of any consistency in scheduling. Numerous times during these 2+ months, aide visits have been changed on the day of arrival minute. We never receive any advance information about nursing visits except for the planned days of visits. No expected windows of time for their visits are ever offered. We have complained about this for six weeks in a row, and the receptionists who answered the phones simply could not care less. The case manager nurse who took over for my mom several weeks ago has never been back. And with all the nurses, it is extremely burdensome when they never tell us an expected time of arrival, so we have to wait throughout the day wondering whether they will come at 9:00 am or 2:00 pm. It makes it impossible to leave home on these days to run errands, take a care-taking break, or anything. It is an unneeded stress placed on family that could be solved with simple professionalism of informing us of a time window for arrival. I agree with a few other reviewers here that while the care itself is not bad, the awful lack of communication is a problem that Masonicare neither cares about nor seems interested in solving. They seem clueless on what family caretakers are going through.

I was referred for PT/OT upon my discharge from the hospital. Six weeks later, they still have not…read moreset up my home care. I have called countless times and for the most part I never even get a return call. I have had home care many times and have never experienced anything like this with any home care company. This is inexcusable, unacceptable,and frankly UNSAFE.

Well the aide was due to relieve me an hour ago and still no one is here. Not impressed…read more Unreliable and un-professional to say the least. Aide hasn't been on time once. Don't bother.

I had the best assistant. Her name is Jesus. She took wonderful care of me. The hallway floors…read more were shining. This place is clean. I had a physical therapist, Joyce. She had me walking on my own. I am very grateful for Joyce. The food was subpar. When it was time for me to leave, I cried and hugged Jesus, who took such vert goid care OF ME. I WAS blessed to have such nice people who took care of me. Marie always stopped in to chat with me. Alice was a caring nurse. I home I got her name right. She was on the night shift . Just good things to say about the unit I was on.

Fantastic program for my elderly parent. My mom has Alzheimer's, recently had a stroke, and has…read moremany other medical needs. She started recently attending this program almost 2 months ago after leaving rehab. She attends 5 days a week and will always share stories with me every day of what she's done and what she enjoyed. It brings me great comfort to know that she is in a safe, caring, supportive, & engaging environment when I'm at work. I am always communicating with the staff about her schedule, because of appointments or if something is going on with my mom. All the staff are really pleasant and helpful in so many ways. She is starting to make friends which is great for the social butterfly that she is. I did look at other social model day programs and there is nothing else that came close to a quality that the town of Huntington adult daycare program provides. The hours of operation are also amazing. As many places do not start until at least 9 AM. However, with my work schedule that is not doable so I'm very appreciative that they start at 8 AM and they end by 4pm. I am really happy that she is in such a great environment and gets to do things that she may not be able to do otherwise. I'm looking forward to her celebrating her 90th birthday with her new friends.

Home Companions is a wonderful company. Since my mom came home from rehab we used home companions…read morefor 24/7 live in care. I highly recommend this company. Florence is truly a wonderful Angel who gave us peace of mind during a very difficult time. She is absolutely the best!! From the bottom of our hearts, we thank you!

Fantastic business, great staff friendly customer service answered all my questions. If recommend…read moreusing home companions to anyone looking for care for their elderly loved ones.

Seems to be all about the money. I had called asking about services for my mother in Fairfield and…read moreif they took Medicare and was very rudely told "NO" and hung up on.

From the owner: Visiting Angels is one of the leading providers of in home care for seniors living in Fairfield,…read moreTrumbull, Westport, Shelton, Brookfield, Greater Danbury, Southbury, Greater Waterbury, CT, and the surrounding area. Our highly-trained caregivers are dedicated to building long-lasting bonds with each of their clients while providing care that keeps them independent and safe at home for as long as possible. Our senior care services are designed around helping your loved one live their day-to-day life without any hiccups or accidents. If you have an aging loved one who would benefit from home care, visit our website today to learn more. Or, if you would like to schedule a free, in-home assessment, contact our agency today!