I just had Monkeybrains installed this afternoon. I gotta say, it blows my previous internet provider out of the water. I used to pay $60 / month + fees for pretty unreliable 10Mbps DSL from ATT. Now I pay $35 / month with no fees for ~200 Mbps service from Monkeybrains (FWIW, we get unusually good service; most customers get between 20 and 100 Mbps service). Plus, it's an SF-local company, so I'm not supporting some huge faceless corporation -- it's local folks. Our install technician, Jad Dayeh, was a delight to work with -- he was really patient in working with me to figure out an aesthetically pleasing way to mount the antenna, and did a nice clean job running wiring into the house. If you're in Monkeybrains' service area, it's a.... no-brainer **badum tss** read more

Neil and Miguel showed up on time and had everything set up super fast. I couldn't have expected any better service than this! The internet itself is fast too. Now that I have had it for a week, no complaint at all! read more

I was using Sonic and getting about 10MBS and finally made the switch to Monkeybrains. I am not getting 250MBS and its cheaper! Neil Sigua did a great job in installing our new internet. He was very nice and friendly. read more

Just want to thank everyone at monkybrains! They really are community oriented and the service is great! FAST AS LIGHTNING! Special thanks to Neil for his patience as i was late for installation, but he was courteous and very helpful. read more

Vlad was a great technician who was on time, friendly and professional. I would highly recommend this company and I applaud Vlad's knowledge and friendly attitude during his service call. read more

I have been using this service for the past six weeks and am very happy to have made the switch away from cable! The installers Neil Sigua and Mark V were great to work with and did a terrific job! Happy to recommend Monkeybrains. read more

Really great experience so far with Monkeybrains. Internet is fast and reliable. Neil was on time, professional, and made sure everything was set up and working properly. Great choice! Just know that since they're super popular you should make an appointment as soon as you know you'll need their services. read more

Just had monekybrains installed today. Comcast service kept going in and out. I was waiting to switch over at later time, but now that I am force to work at home and now internet service is essential for me. The technician was excellent. Neil wore all the protective clothing (mask, gloves, and shoe guards) and we both kept more than 6 six distancing. He also fix and replaced my wall jack. My speeds have triple over Comcast for $5 cheaper then my introductory price which was scheduled to increase. read more

Neil S. From Monkeybrains came by to install new service and was super nice and helpful. Thus far everyone at Monkeybrains has been awesome and I love my new service! read more

Cheap, reliable internet with fantastic customer service. I don't think I ever spent more than 5 minutes on the phone with them. It might take a little tweaking to set the dish up right, but once it is working it is great. read more

We just had Neil Sigua install our internet, he was very fast, professional and friendly. Our internet is sooo much faster now! We live in a high rise so our old service was slow all the time so I am so happy we switched. Highly recommend both Neil and Monkeybrains. read more

About IPv6... They started rolling out support for that, which is a very positive thing! unfortunately they delegate only a /64 which is considered bad practice (https://www.mail-archive.com/list@lists.pfsense.org/msg01952.html). I've spent some time learning about all of that and finally managed to get my ipv6 going and stable (see: http://www.linksysinfo.org/index.php?threads/help-with-debugging-native-ipv6-setup-with-monkeybrains.69633/) But it would be much better if they could delegate a /56 or something (like comcast does) It doesn't change anything to my rating as I still love it. I would just put 6 stars if ipv6 was handled properly (it's 2014! we're in San Francisco!) read more

Excellent speeds and awesome customer service! Neil Sigua did a great job with installation and called ahead of time to confirm and let me know what I needed to prepare for the installation. Installation was fast and easy! read more

I have had MonkeyBrains as my ISP for several years now, so this review is long overdue. Twice in the last five years, I have received a call from their customer service saying that they noticed something was off and could they send a technician out to fix the issue. People, they called me! After many years of big ISP providers and their arrogant service model; to say I was shocked by MB's proactive management would be an understatement. This last time Mark Valentine came to my house. He was prompt, knowledgeable and courteous. It was a great experience. In fact, I get the impression that my experience mirrors their company culture. One more thing, they pick up the phone when you call! If you are thinking about changing providers and you are in their service area do not hesitate to use them. You won't be sorry! read more

I was so excited to get notice that Monkeybrains was now available in my building. I had it in a past housing situation, but wasn't the one who set it up. The whole process was fast and easy. Neil Sigua was great, timely and professional with the install. I'm so happy to make this cost effective switch to company's whose ethics are more in line with mine. I love being able to support a local company that has a conscious. The phone support for initial scheduling and answering questions was friendly and helpful too. read more

Monkeybrains kicks ass on every national server especialky ATT ehich sucks. Go local. You'll save money, & create change. We did & we're glad. read more

Great service, super responsive support. Definitely recommended over the big competition.

This is probably the best internet provider in the area! We were using AT&T, which was delivering DSL speeds, but switched to Monkeybrains and we're getting great speed. Our technician, Neil Sigua, was having issues with the previous setup but he wouldn't give up and didn't leave until we had service- Amazing job! read more

Great internet or best internet? Awesome customer service for scheduling the install, really knowledgeable and courteous installers, cheap price and 30/30 internet. I don't understand how you can go wrong with Monkeybrains. read more

So after several years, I thought I'd post an update! As someone who works from home, internet is an essential utility. Since my last review I did actually sign back up and been using MB as a backup since my last review, anytime cable goes out, since the gear I had installed way back was a little slow as main (~30mbit vs 250mbit I had) but I wanted to support local...until a few months ago. I saw a tweet that mentioned new faster gear if you're within 150 meters and just so happens they moved into a building that's roughly 180m, line of sight from my roof. I emailed them and within 72h the owner, Rudy came by and was kind enough to install the new gear for a very reasonable 250$ install. He said the distance should still work. Same 35$/mo rate. Talk about lucky! Instantly I saw over 300/300 on speed tests! For the same cost, nearly a 10x increase. I was floored. Now we had some initial growing pains, since I'm slightly farther than spec. I continued to keep cable as a backup and let them know when outages occurred, while they informed me Mikrotik, the maker of the gear, is working on new firmware that will officially extend the spec to 200m. On the 12th Anders, one of their awesome techs, pinged me to tell me new firmware is out and asked if he can take me offline for a few mins to install and test. I said sure and since then not a single outage report and speeds are pretty solidly in the 250/250 range. I still have cable as a backup but that's because I'm in a year contract but if it can handle rain (the bane of wireless) itll be awesome to stop giving evil cable companies a dime of my money Support local! It won't be perfect always but you'll fee better about it and they have the option of great speeds. read more

Fast set up, and very fast connection! It's my first day with the service, but calling them up and scheduling the appointment was very fast and painless. Neil Sigua came by and had me set up in under 20 minutes, and the speed is great for the price! Excited to be in a Monkeybrains supported building :) read more

Neil Sigua set up quickly and I love my new fast wifi! Goodbye AT&T. We are lucky to have MonkeyBrains in the building at only $35.00 a month. They are only required to give 100Mbps but I have been getting much higher. I highly recommend A+++ read more

Monkeybrains is a god send! We are finally free of the shackles of Comcast Cable!!! It was really easy to get an installation appointment and the installer was A+++. He actually was able to come earlier and installed everything with no problem, and while it was pouring rain. After install, all I had to do was plug in my Apple WiFi Router and voile, faster internet! We figured that the $250 installation and $35 / month would more than pay for itself in a few months rather than haggle with Comcast's poor customer service every 6 months to get good pricing for internet that is SLOW and for cable TV we never watch. So much more worth it just to get separate internet that is fast via Monkeybrains and purchase the shows we do want to watch instead! Thank you Monkeybrains, you don't know how excited we are to pay a company that actually deserves our money!! read more

Service is ok, but def not as fast as Comcast. My real disappointment comes from customer service. As I am planning to move out of my home, the person I spoke to on the phone was completely dismissive and rude. I really wanted to support a local company, but I wouldn't get or suggest MB to anyone. When I got the service, I was told that when I move, they would take the dish back and re-patch the hole they had to make in my wall to run the wire. This is not true, so I'll have to explain this to my landlord or I guess fix it myself. A friend is taking over my apartment, but I'll suggest he gets his internet elsewhere, even though my apartment is now wired for MB. Such a bummer. I hate Comcast, but they're a big company so I get that they aren't as nice or personal, but MB should take more value in their customers, especially how they speak to them. read more

Literally just had internet installed through Monkeybrains. Our technicians Svetlana and Neil showed up right on time. They were very professional and worked quickly and efficiently. So although it is day one I foresee this as being a GREAT service. We had xfininity prior to this and Monkeybrains definitely beats them out on the speed and pricing of their services. All you need to grab is a decent to amazing router and you are all set to play Fortnite or COD just like my fiancé will now be doing thanks to Monkeybrains lol. Thank you Svetlana, Neil, and the rest of the Monkeybrains team! read more

A great service, at a perfectly reasonable price! Very happy I made the switch from Comcast 6 months ago. Why should I pay $80 a month just for internet?? I only pay $35 a month now, with no bandwidth caps - no traffic monitoring. No corporate telemarketing phone calls. If they are available in your area, go for it. It seems expensive up front but you're going to save money in the long run. read more

Third update to my review. So, after the my last review they jumped on it - working with me at 10:30pm and coming the next day. It seems to be working well now. We consistently get speeds of 18mps, sometimes a little higher. Pretty good. I'm happy with it. We like the service we have now, but due to all the back forth with getting the initial install and then getting it to work, give them 4 stars. read more

Neil did my instal and was very helpful. He provided an excellent service with high quality and professionalism in his job.

This is by far the best ISP I have ever used. They are locally-based, totally awesome people and the service itself is phenomenal. This is the fastest internet I've ever had in a residence. Movies and TV shows download in less than 10 minutes, Netflix runs like a dream. Sites load instantly. It's just incredible, especially for only $35 a month. And unlike the big, corporate ISPs, ironically it's Monkeybrains who doesn't monkey around with bandwidth or try to tell you what you can and can't download quickly. Everything just works. It's internet as it should be for everyone. Sadly I'm leaving the apartment where I've had Monkeybrains service for the last two years. I'm hoping I'll be moving somewhere within the service area again soon so I can continue to use Monkeybrains. read more

On time for the appointment. Friendly. Fast service. Went above and beyond. Oh, and twice as fast, and a third of the cost of the service I was using prior (*cough* Cast). Amazed. read more

In these exciting times we live my Internet requirements have definitely grown and my love of Comcast shrunk, dramatically. Switching to Monkeybrains was super easy, and upgrading to their new 5G connection even easier still. Their tech Daniel, was super polite and helpful and very fast. Can't recommend their no nonsense Internet services enough! A read more

Can't express how happy I am now, after so many years I am finally off com**st . Brenda was the technician who helped me, she's super nice and patient. She did run into problem due to my unit being the first one installed in our building (no wire in the conduit lol) she had to fish the wire all the way. I am really happy now. read more

Monkeybrains is just fantastic! I've seen speeds anywhere from 15 to 35mbps, usually in the mid 20s. With Comcast I would get anywhere from 0.5 (seriously) to 80mbps down, so I'm thrilled at Monkeybrains' consistency. Update (11/05/2017): Bandwidth has increased significantly since this review. I'm getting ~90mbit up and down consistently! read more

Just got Monkey Brains access in our apartment building and made the decision to switch from Comcast ASAP. Good customer service so far, great speeds. We had an awesome install with Neil Sigua & Daniel. read more

Neil Sigua did an awesome job setting up our internet. He was on time, fast, and a very nice guy! Really appreciate the great customer service!!! read more

So far...so good! I was excited when MB came to my building recently, and was more than happy to give Comcast the boot. It took them a while (like three hours) to get everything working, but the installer was friendly and got it done. Granted when your competition is AT&T and Comcast, the bar is set pretty low, but I'm super happy with the service so far. read more

Monkeybrains. Is flat out the best I am moving and the only thing I wish was going with me is my monkeybrains internet service. I never had a problem. How many things can you say that about Art read more

I just moved to SF and Monkeybrains was recommended by my landlord. The service is excellent and Neil Sigua (technicien) was very professional, came on time and did a great job. Thank you all! read more

Finally ditched Comcast and got monkeybrains. I am paying the same price as I was with comcast for more than 10x the speed. The install was quick/easy and the technician Neil is the man! read more

Alex installed the dish this morning. Cool guy, right on time, quick installation (ours was as easy as it gets so I can't comment on how much wiring they will do for the mandatory $250 installation). If the service continues to be as fast as it has been all day and this evening, it will be more than worth it. Plus, you get to chuck ATT and Comcast for a local business. Go for it. Update 10/29/13 After a year, Monkeybrains has been completely reliable with no downtime but the speed has been inconsistent. Most of the time it fluctuates between 3 and 6 mbs but it can drop lower. While this hasn't been a problem for us, it could be a nuisance if you do a lot of video streaming. read more