Thank you so much to both Rebecca and Samuel for a fantastic experience. Their amazing customer…read moreservice gave me so much peace of mind during a very stressful time. They were communicative and helped walk me through the process of what getting my car repaired would look like. They also worked with my insurance and advocated for my car to be repaired with the best quality parts. My car has been returned in beautiful condition. I am so grateful to have come across this business on Yelp. Thank you very much to Samuel, Rebecca, and all at Excellence Auto Collision who worked on my car-- I truly appreciate the great service.

My battery died across the street from these guys at a gas station, the clerk told me they've…read morehelped people here before so I gave em a call to use their jump box and they sent someone over right away, good guys. Thanks

Speedy, reliable service and top notch customer care! And easily the best warranty in the…read moreindustry... 3 years, 36,000 mi warranty on parts and labor PLUS a coast to coast roadside assistance plan... Buh-bye AAA ... Hello MIAMIJ

* Predatory pricing and unsafe treatment of vehicles *…read moreTried to rip me off and damaged trust immediately * Blatant upsell and reckless service--stay away

I have to say that I went into this 90% skeptical thinking, "who's out here paying deductibles for…read morehis customers " There's gotta be a catch. Nope just quality work and I paid $0 for any of it thanks to Import Auto Body picking up the deductible and totally handling everything with my insurance! The owner even replaced my headlight that was broken that wasn't even part of my original request and detailed the whole car it smelled so good when I got in to drive home. My car looks clean and cute like it was when I bought it and I couldn't be happier! Thank you Mike It was definitely worth the long drive and time it took for me to get my car back even better than I expected! Definitely check these guys out for any body repair work!

Best quality body shop I've ever been to. I work at a car dealership as a sales manager and I…read morechoose this shop over my own just cause of the quality of work. When I got into an accident in my blazer Ev (fully electric) mind you, the car was thrashed. I wasn't sure if anything could be done, I figured it would just be totaled but Mike assured that he can get it fixed. Sure enough he was able to fix it. Through the whole process he was communicative, and gave me updates throughout. When I went to pick up my car, it was MINT. The work was amazing to say the least. I drove my car to work and my used car manager noticed it and he asked me where I got my car fixed at, told me that the car looked brand new! Glad I found this place, I've referred a bunch of people already just because of the service I received and Mike himself was super friendly, helpful, honest and just made my life a lot easier when I was dealing with the aftermath of my car. He worked with my insurance and handled literally everything. This is forever my go to body shop. Can't find shops like these nowadays.

Extremely disappointed with the service I received…read more I brought my 2017 Toyota Camry to this shop specifically for a clunking/clicking noise when turning. I paid for a full inspection and was told they could not hear the noise and that the axle was fine. I was then advised to replace the axle boot, with the understanding that it would address the issue, "if you don't fix the axle boot the noise will only get worse" (I was told by Rich ). After paying for the repair, the original clunking noise was still there. When I called the shop to report that the problem had not been resolved, I spoke with Rich at the front desk, who told me the noise "isn't the end of the world." As a customer who came in specifically because of that noise, I found that response dismissive and unprofessional. He also asked me if I knew the purpose of the axle boot? Like what did that question have to do with my car still making noise & the misdiagnosis. After I spoke with him about the noise still being there he's saying it's an axle problem & sent me an estimate for $1800. I thought you said my axle was fine? Now this shop is just playing guessing games. I paid for a full inspection. You're the mechanic, find the problem! During the inspection, I was also told that my brake rotors were warped but that my brake pads were still good, and I was advised to "save my money" and continue driving on them. Rather than thoroughly addressing my concerns, I felt like several issues were minimized or brushed aside. To make matters worse, after the work was completed, my car developed a screeching noise at freeway speeds that it never had before. Because I had lost confidence in the diagnosis, I paid for a second inspection at another shop. They identified additional problems that were not brought to my attention during the "full inspection" I paid for here. I contacted the shop directly by email to give them an opportunity to resolve the situation or discuss a refund before posting a review. They never responded. I spent hundreds of dollars, the original problem was not fixed, my concerns were repeatedly downplayed, and I ultimately had to seek help elsewhere. Based on my experience, I would not trust this shop for diagnostics or vehicle inspections. The second shop I went to also mentioned that shops usually don't replace just the axle boot once your car starts making the clunking noise. They said the axle itself should've been fixed! They were in shock by what this shop had done. They wanted to do a quick "fix" and not actually resolve your problems. Any other shop would've addressed this issue.

I don't usually write reviews as I find car repair tends to be more nuanced than a simple good or…read morebad experience. Unfortunately so much went wrong here that I feel I have to let my experience be known so that others can be better informed before bringing their car here. Also I feel it is important that one is 100% honest in their review so if something was my fault I will note it here. That and this will be a LONG review as I want to cover everything in detail. In November I brought in my 2018 Jeep wrangler with about 115,000 miles on it. I purchased it new and have had it serviced every 5000 at the dealer and then by me every 5000 after the warranty expired. The engine has been fed nothing but Full Synthetic oil and Chevron gas. When I brought it in I let them know that it seemed to be drinking coolant and running on the warm side. It initially it was was running up about 230, a little higher than when the fans kick on which is around 225-226. The hottest it ever got was 240 where I realized I had a serious problem and pulled it over to the side of the road. Being up in the mountains and unprepared I had to resort to using creek water to top off the radiator to get it home safely. It was also throwing a check engine light that stated that there was a misfire in the #4 cylinder. Also I was curious how the motor mounts were as I had blown one years before and it kind of felt a little off. Finally since it was low on coolant the thermostat didn't open on my way to the shop but fortunately Black Rock Auto is only a few blocks from my house, close enough that it never got hotter than 210 on the way there. I paid for a diagnostic to figure out where the coolant was going since there was nothing leaking and an 83 point inspection to cover the motor mount possibility and anything else I may have missed. I told them to take their time as I worked from home and had my wife's car as a backup. That and I would rather have the job done right rather than fast. I probably should have looked a little closer at the estimate as I was paying for a diagnostic and a hydrocarbon test separately (My fault). In my mind its kind of like paying once to be told your tire pressure is low then again to told how much pressure they are holding. Again this is my fault I'm just stating this so that other customers in the future look their work order over before proceeding. After a few days I got the call that it took a while, and was not initially obvious, once the engine got good and hot that there was indeed carbon in the coolant and that it was bubbling which meant that it could be a head gasket or a problem with the head. The solution to the problem would be an entirely new engine. Being a little bit in shock at the diagnostic and the $12,000 estimate that came with it I said I would need a day or two to figure out my finances and determine how I would be able to pay for it. They let me know they had a company they went through for financing and that they covered repairs interest free for up to a year. Finally I was asked if I still wanted my 83 point inspection. Again being a little out of sorts from the diagnostic I said yes (my fault) and to take their time with it. After a week, which was fine with me, I received the call that my inspection was complete and to pick up the Jeep. When I arrived I was told it was done digitally and at that point we discovered their vendor did not have the inspection of their site. I asked if they had a hard copy of the inspection which they did not. They called the vendor and left a message to please search for the inspection. They let me know I could leave it to be inspected again but personally I got the impression that no inspection had be done at all. I told them at that point I wasn't interested in dealing with that until the engine situation was resolved. I had decided park it for a few months and save for the the money I needed to get the engine for the Jeep. I had about half on hand and would need till spring to get the rest, which now totaled $16,000. I took the Jeep home and parked it, for about a week. I thought about other cars I had known that had the head gaskets replaced. Cars with steam coming out of the tail pipe or with oil in the coolant that still commuted for months before the owner had the gaskets replaced. After talking to other Wrangler owners and researching what most people did with head gasket issues on vehicles with the Pentastar engine. At this point I realized that I might want to get a second opinion. This might seem obvious to some of you but I know if some engines where a head gasket is a death repentance for a car, the Cadillac Northstar engine being one example. Fortunately I was able to find another shop in town that offered a free 2nd opinion diagnostic. After the diagnostic we discussed removing the heads, having them sent out to be inspected as well as inspecting the block surface and cylinder walls for potential damage. I was told that new heads co

Reliable....check Great work on time...check In short, a…read morewonderful experience with a local family owned. They do a lot of high end custom work. Got my truck looking like new. Thank you so much.

They went above and beyond with their service and commitment to their mission and their customers!…read more I will recommend them to anyone and everyone Who needs work done to their car !!! Great job team!

I brought my vehicle to Natomas Kniesel's to repair front bumper damage. They did an amazing job…read morefixing the bumper and color matching the caviar metallic paint. Sean was professional and upfront about all the work needed before starting. Greatly appreciated. Definitely a shop I recommend.

Unfortunately I had an accident and Kniesels handled the repairs. The staff was very professional…read moreand they did great work. If you have the misfortune if needing automotive body work Kniesels is a good choice.

I recently purchased a used BMW and wanted to have it thoroughly inspected since I didn't have the…read moreopportunity to do so before buying it. The team at German Star Automotive performed a comprehensive multi-point inspection, checked all the fluids, identified a few minor issues, and took care of everything professionally and efficiently. From start to finish, they were honest, knowledgeable, and never tried to upsell me on unnecessary repairs. Their communication was excellent, the pricing was fair, and the quality of their work gave me real confidence in my car. If you're looking for a trustworthy shop that specializes in German vehicles, I highly recommend German Star Automotive. I'll definitely be returning for future service.

I had a great experience with German Star Motors. They serviced my 2022 Audi R8 after another…read moremechanic had it for three months, had me purchase unnecessary parts, and ultimately couldn't figure out the issue. I then brought the car to German Star Motors, and they quickly diagnosed the problem, laid out a clear plan, and got the vehicle back on the road fast. The difference in professionalism and expertise was night and day. I couldn't be happier with the result and am now a returning customer. This is my go to shop one that actually delivers results instead of empty promises. If you want it done right the first time and want to avoid the headache of inexperienced shops, this is the place to go. Special thank you to Anton for taking the time to explain everything. The customer service was outstanding from start to finish.

I would like to commend Excellence Auto Collision Center (Auburn Blvd. location) for the amazing…read moreservice I received during my recent experience with them. From the first point of contact to the last, the team was professional, fair, and fast, providing high-quality results for my vehicle. I would like to specifically recognize Samuel for his excellent communication. He kept me clearly informed every step of the way. Thank you to Samuel and his hardworking team at Excellence Auto Collision. If the need arises, I will certainly return. In the meantime, I will be sharing your contact information with anyone looking for a reputable auto shop. Thank you so much!

Workmanship is awesome. Restoration and replacement was top notch. My Range Rover (2013) looked…read morenew again. Claps to Arazely for detailed explanation. They even cleaned the carpet.