Nick, Colleen, Cynthia and Brian are all very helpful, professional and a truly great representation of world class customer service. Thank you all for your assistance in the purchase of my new Bernina 480 sewing machine. I am looking forward to doing more business with your store soon. A note to Future customers: If you are looking for a different sewing machine please do your self a favor and stop by the Gresham location. Great advice, great people, great products, and a great price! Jan Kelly Vancouver, WA read more

I took my sewing machine in for a repair the tension, good cleaning, oiled and tune up. The service person was more interested in selling a new machine than working on the one I brought in. Almost $300.00, and the tension is not right. I will only get burnt once, this was a big burn. read more

The so called Manager should NOT ever be a manager of anything dealing with people, she is about the rudest person we ever had to deal with, we were experiencing a lot of problems with the Berninia B790 machine we bought and my wife was accused of forcing the material through the machine and being excessivly rough on it, Now my wife is 77 years old and has over 50 years experience with sewing and quilting but she was treated like a stupid person who never saw a sewing machine in her life by a very rude young person calling herself the manager . She even went so far as to personally scold her while she doing a class which was offered free with machine purchase, then had the gall to have us trade it in on exactly the same model Berninia for only $8000.00 more than we paid for the one we had . REALLY??? Unbelievable!! We will never go in that shop in Gresham ever again, the folks in Beaverton fixed the problems with no hassle. read more

They had a machine part I needed to replace for a fraction of the cost of the online prices. I called ahead to check stock and was able to repair my machine no problem. They were recommended by other sewists and now I know why. read more

Kind and knowledgeable service is what I always receive at this location. Montavilla Sewing Centers are an asset to the Gresham community.

I took my serger in to see if it was fixable. The repairman was very helpful and thorough. I would definitely recommend this wonderful place. read more

I am a 71 year old man, with way too many interests and hobbies, and the latest is sewing. In 1984, my mother bought me a basic sewing machine because the alternative was that I was going to use her Bernina. It's a fine little machine, really well made, all metal, and mechanical, with basic stitches and semi manual buttonholing. But the stitches are short and narrow, the buttonholing demanding. I realized rapidly that 1) the brand new machines I could afford felt like toys to me. I even bought one and it was defective and had to be returned. 2) Looking around town locally left me with a sad feeling, dealers are fighting online sales and making false statements, not knowledgeable about what they are selling. I didn't need that, I wasn't planning to buy online again. Nevertheless, being out in the Gresham area with my friend, I said, let's stop in here, take another chance. The incredibly kind woman asked if she could help me and I mentioned that I felt I needed to buy a used machine, "did they have any?" She took me in the direction of the used machines and then said, "you know what, I have someone I want to talk to you, an experienced service man." She went and got Nick. I want to pause to say that this store is beautifully laid out and warm, not cluttered like even other stores of the same company. And then, Nick. Nick is a perfect match for me, soft spoken, carefully measured words, extremely qualified after decades of sewing machine repairs, especially Pfaff and Bernina. I saw a Bernina that was on my look for list and I asked him it I could look at it. I have to say, from that moment on, Nick was committed to helping me, no matter how foolish my questions, no matter how long it took. He knew the machine inside and out and he told me how much time he spends every year learning new models. I loved the machine and I had the best person showing it to me. I had no intention of buying a machine when we went in there, just trying to get a step closer. If Nick had not been there, I would not have bought a machine yesterday. Nick was complimentary of the company and management he has worked for for decades and he changed my attitudes and feelings for the company. Sometimes, you just know when something is right. The care Nick took when he loaded the beautiful Bernina into its fabric carrying bag was just one more thing to tell me I was at the right place, buying the right machine, and had somebody with my best interests at heart and somebody that will be there for me if and when I need help in the future. My highest rating for Nick, the two women that helped me (sorry about names, not good at it), and the beautiful tastefully arranged showroom. Yesterday was a very good day for me. ... one more thing, as we left, my friend said, "if you didn't buy it, I was going to buy it for you!" read more

I had been looking to upgrade my basic sewing machine as my skills are increasing. I had many questions about what type of machine to purchase. Cynthia at the Gresham store was awesome. She asked me questions and spent a considerable amount of time with me on the phone. Once I was able to come to the store, I scheduled an appointment with Cynthia. I had identified the machine I thought might be a good fit. She demonstrated the machine and was so patient with me and my bazillion questions! Every time I called the store I was greeted with a warm and helpful staff member. The store itself is packed with supplies for sewing and is a very cute space. In addition, Cynthia taught me sewing tips and terminology. I highly recommend this store for the personalized service. I am so happy with my purchase! It was a perfect fit! read more

Wow, I was able to test machines and ask questions without high pressure sales tactics. The machine I wanted wasn't in stock at this particular store but they ordered it for me and it arrived at my house the next day. I couldn't be happier with my purchase. I will definitely be visiting this store again. read more

This place is amazing. I bought 4 machines from them in the past couple of years. They offer zero interest financing. Anytime I have a question or need a refresher on how to do anything with my machines they show me either what I am doing wrong or what I have forgotten to do. They never make Me feel as if any of my questions are dumb, Even if it's a repeat and I just forgot something. They make me feel like they are genuinely interested in my ideas and projects . If my machine gets a hiccup they try and fix it on the spot first so I'm not without it. They Also offer many classes both in groups or individual tutoring and offer many different Clubs where you can meet with others with the same interests this place is made retirement fun for me read more

UPDATE: They went way above and beyond to make sure I was a happy customer. Plan to return in the future! Thank you Montavilla!

This review is for the ladies at Gresham Montavilla Sewing Center. A few days ago I accidentally dropped a tiny screw down a hole in my Viking Sapphire sewing machine. I immediately called Montavilla & spoke with Maggie. She was very kind & told me to bring it in. When I got there she insisted she would carry my machine inside for me. She got right to work and was able to retrieve the screw in no time, no harm done. She & her manager, Carri, discovered I had wound my bobbin backwards & I was using the wrong size thread for my project and the reason my threader wouldn't work! Not once making me feel really stupid! My word, not theirs! They re-wound my bobbin and directed me to the correct threat and new needles with larger eyes that would fit my threader. Never charging me for the wonderful service & gentle kindness I received. Then Maggie returned my machine to my car. Those two ladies renewed my faith in excellent service & friendly customer relations. Thank you for making my day Maggie & Carri..... Kitty C. read more