Unbelievable attitudes from staff my daughter was an employee and hadn't received her tax papers yet i called cause it is now March and i asked for them to be sent to me the woman on the phone thought she put me on hold but instead i heard her entire conversation about the situation and "sandy i hate your f-ing employees" like your a business run it correctly or i can just report it to the board of labor. I own a business myself i know how taxes and things work read more

I hosted a birthday party and was a horrible experience. The bartender was very unprofessional (Nikki I believe her name was). She was complaining about my party to me, not realizing it was my party. She was cursing and just behaving really unprofessional. Then proceeded to ask my guests how we were paying the remaining balance of the party, knowing that it was my party. On top of all of that they were very unprepared with food, bartender stating that they did not have enough. Definitely not worth the money. read more

My husband and I stayed the second week of Sept. 2022. I had not stayed in Montego bay for about 8 years as we live in Florida. First thing I noticed was the lobby is very clean and we thought this would be fine. Walking down the hallways to the 6th floor we noticed that the walls were filthy as were the elevators. We made it to our room and noticed marginal air conditioning. The vents were closed, the filter was located in the wrong place and the evaporator was clogged with dust. Our bathroom the tub enclosure was peeling and by the toilet was a toilet bowl plunger , as if I am going to be plumber while on vacation. The prices are high at $540.00 for 4 nights. They are charging for first class accommodations at a dirty, dated second rate hotel. The only thing they have to offer is a great view! The 1 star is for the view. read more

I know this is a hotel in Wildwood, but honestly it doesn't meet basic standards of good hospitality or hotel accommodations. It's far from clean. The first night we were there, our kids feet were black from the carpet in the room and so were our socks. The beds and bed sheets...let's just say I'd advise you to either wash them yourself before using or bring your own sheets. They obviously do not change out the sheets between guest visits. The bathrooms are gross with moldy shower curtains. Yes it comes with a full kitchen but good luck finding what you need to do your cooking like baking pans or standard pots and pans, measuring cups, utensils...etc. The staff - incredibly rude. And yes i know it's New Jersey but still some basic customer service skills should be required. For what you pay it does not equal what u get. The only plus is location and size of the rooms...but that's it. read more

I wouldn't even give it one star. Our room was disgusting. Bath tub was gross, bedroom smelled like old musty cigarettes. Bed was super uncomfortable, couch looked like it was from 60s and all stained gross, AC stopped working so had repair guy out at 930 with a 1 year old trying to sleep. Look else where for the price they charge. Very ghetto. 2 women smoking a blunt in the parking garage next to their 5 year old. I'm not one to leave reviews but i had to for this one, STAY AWAY!! read more

Worst hotel!! They have the worst customer service their staff is nasty and they talk down to you. They are so anal about pool regulations for their tiny pool with one water slide, which my daughter couldn't even get on because she is under 48 inches. The lady was super nasty and said I couldn't give my wristband to my daughter. They counted her as an adult because she is 13 when I made the reservation and she said I was registered for 3 adults and if she was going to go in they had to change her to a child at the front desk. She said they were very strict about their pool regulations. I tried to plug my cell phone onto an outlet next to her and she told me I couldn't use that outlet, there was an outlet next to the picnic table for "public use". So guests of the hotel are treated like outsiders? I got a headache from being in their poolroom for 30 minutes, the chlorine smell was super condensed. The room we stayed in reeked of tobacco and it had a musty smell. The elevator was stuttering on the way up, freaked us all out. We came down for the cheerleading convention, for $187 a night, next time I will definitely take my business somewhere else! read more

Dear Montego Bay, I am currently sitting in your water park Tiki Bar discussing my future with you amongst my family. I have so many memories formed within your bright, yellow walls. I changed my kids' diapers in your ocean front rooms. I happily jammed hot dogs in my mouth while singing along to the musical entertainment every Wednesday night. I drank Jack and coke on your deck with my grandfather the year before cancer took him from us. I have visited you faithfully every year for 12 years. The time has come for us to part ways. I used to get a kick out of the short, cranky check in lady. I would giggle to myself as the tiki bar server rolled her eyes in response to my order for a strawberry daiquiri. I accepted these quirks in the name of family tradition. I haven't appreciated it at all this year. I'm getting older. I put in a 70 hour work week. I want to be treated nicely and made to feel welcome. I work hard for my money and am happy to pay for a smile and good service. I haven't seen a smile since I checked in three days ago. Please, PLEASE fire that short, chain smoking check-in clerk. She has an excellent scowl and quite a knack for making customers feel unwelcome. Is this the greeting you want for your business? And PLEASE provide customer service training for the dark haired tiki bar server. She sits at the end of the bar and rolls her eyes every time she is asked to get off her stool to make a drink. These are only two of many disappointments we are no longer willing to overlook on our summer vacation. Our couch is broken. The toilet won't flush. There is seaweed floating in both pools. There is a half eaten hot dog sitting in the 2nd floor hall (FOR THREE DAYS!). The customer service is too horrendous to discuss further. The straw that broke the camel's back, was the roaches that came out to visit at night. (See pic) We are done. Don't get me wrong, we will come back to Wildwood. I have visited this place for the past 36 years and it holds a special place deep in my heart. We will be staying somewhere where they value their customers.....and cleanliness. I will drop by from time to time to gaze up at your deck and remember the good times spent with my grandfather. I will never EVER spend a dime in your facility again. Thanks for the good times and I wish you the best of luck in the future. Cheers to 12 years together! I would order a drink to toast but I really can't take another suffering sigh from your staff. Peace! read more

Montego Bay - Hotels Near Me - Wildwood, New Jersey

This place is the worse I've seen as far as mgmt, place to stay or go to water park, went to a kid party and it was a total cluster f**k. No goodie bags ready, pizza for kids and adults was delayed I could go on but I would never let my daughter or son have a bday party here. And I give it zero stars. Place needs a major upgrade in everything. read more

I just stayed 5 nights a week ago and unfortunately had to stick it out as accomodations on the beach are non existant this time of year. Froze my first night with a gap in the room door which let in cold air, changed rooms to find the bed was full of sand..floors filthy( took 2 hrs to have my room cleaned) while I waited in lobby. Cockroach in my armoire( squished it brought to the cleaning staffs attention) they sprayed when I was out? No follow up or call from front desk. Fruit flies were unbelievable. Moved me back to original room..another cock roach in kitchen that night, I squished it and left it in a kleenex for cleaning staff to find. This is the worst experience I have ever had in my life. read more

We have stayed here for years for the Convenience of the Boardwalk & indoor park, for the most part it has always been good this year you can tell it's Slowly declining in cleanliness no changes have been made ie: Carpets, Furniture which would be nice to see every 3 to 4 years or so!! There was still sand in tub as we checked in, the Refrigerator is leaking wall damages that were repaired but done poorly, with all the units and amount of money it costs to stay here this should be managed a lot better then it is!! Looks like we will be finding another place to stay next year!! read more

Place could use a facelift. Biggest complaint was the carpets in the rooms were filthy. Turned feet black if you walked around barefoot. Elevators are definitely the worst. Beds were OK, but they could use new bedspreads. I think the ones they are using are over 10 years old! Air conditioning worked great! read more

The oceanfront view is fantastic! However, steer clear if you want to shower or use the toilet... This place is awful!! We were told absolutely no toilet paper in the toilet. What is that? How am I to tell my 5 year old that she cant put toilet paper in the toilet?? Completely ridiculous.... but wait, theres more.... Twice maintenance came to our room because the shower was leaking to the room underneath ours.... seriously?? Probably because the tub spout was barely attached to the wall..... No usable pots or pans as described to me by front desk clerk before check in. I knew not to expect cookie sheets, but there was only a 1 quart pot and a 6 inch frying pan. No means to Cook for this family if 4. read more

Great Location, fun indoor water park during rainy days. The hotel side of it though has declined over the years. The once comfortable beds almost feel as if you are sleeping on the floors, there are only 2 elevators and on a full hotel you can wait forever!!! You can actually beat the elevator up the steps any day!!! Indoor water park chlorine level is through the roof you don't even have to be in the pool and your eyes are burning and tough to breath!! This is our last time staying here!! read more

Free for young kids. A good place to go when it's raining at the beach. read more

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The place is one of the better ones here at the boardwalk. However, there does need to be some repairs. There are watermarks that scare people, because it shows that there are leaks. Also, with any hotel room you need to do your own cleaning first, because it won't feel comfortable until you do. The chairs on the patios suck for the price you pay, there is a smell that comes from the vents when you do put the air on at first, and there are some halls you feel as though you are in a fun house. HOWEVER, the WORST thing about the hotel is the elevators. To sum it up, you spend probably 60% of your time waiting for the elevators. Not cool if you are staying on the sixth floor. I would go again; however, I do see the place going down hill soon. read more

Every single year this is where we stay. I love this place. I've been coming to this hotel every single year since I was about 3 years old and now I am 19 years old. I would only change the color of the hotel because a bright vibrant yellow just screams at you. A calm cool like blue or pink would look amazing but the yellow still looks nice. The beds are comfortable and the views are amazing. I recommend getting the side balcony rooms if you get ocean view you're looking at the pool in front of you which can be a little annoying with loud kids below you. Recommend this hotel for anyone wanting a decent priced hotel and an enjoyable vacation. read more

Montego Bay - Side Balcony View. Perfect during this types of nights. - Hotels Near Me - Wildwood, New Jersey

This is just a review of the bar. It is the only bar on the boardwalk, that alone makes it good. The view of the beach and boardwalk make it better. The bartender makes it the best. read more

Montego Bay - champ - Hotels Near Me - Wildwood, New Jersey

Room was filthy, bathroom was disgusting... shower curtain had mildew, toilet was stained, we got a used toilet paper, human hair on pull out bed, a white cloth with black gunk was left in our room.. my skin Was crawling my entire stay there read more

I really have to give it zero stars. Not only is it extremely outdated, but unkept & the linen was so bad that my daughter had to sleep on the lawn chair on the balcony. We checked in around 3pm. We were with a group who were in two other rooms. My daughter was excited to get to the indoor water park, then we went to the boardwalk. We came back, she got a quick shower after I disinfected it & we proceeded to another room where our group was playing board games. We got back late; after 2am & I began to check the beds. My daughter's sheets looked old but the mattress had no visible signs of bedbugs so I put 2 towels over the worn out, dingy pillows and let her try to sleep as she was exhausted. Then I went to inspect my bed which obviously had sheets that had not been cleaned as evidenced by the amount of hair on the sheets. My pillows and sheets were even dingier than my daughter's. By then my daughter was tossing & turning complaining that she felt like something was "crawling all over" her. I ordered her out the bed & went to speak to someone in the lobby. There was a sign stating that they were out surveying the premises. We went back to the room & I waited a few minutes & called and spoke with James, the security officer. I expressed my displeasure and he politely let me know that someone would be in at 8 AM. Subsequently, there was nowhere for us to sleep. So my daughter was bundled up and put on the balcony to sleep. As I write this, I am pacing back-and-forth in two layers of clothing keeping an eye on her. This place is HORRIBLE!!!! read more

Montego Bay - Hotels Near Me - Wildwood, New Jersey

We stayed here this past weekend (in the off season.) We had a 3 bedroom presidential suite which sleeps 10. We had 8 people and they made us pay additional fees for more than 4 guests. (Read the fine print, 15$/per person per day.) The entire place could use a renovation. The bathrooms were old, for example the shower curtain was yellow and stained. The door handle on the hall bathroom would not lock. There were stains on the bedspread, which we promptly placed on the floor and never used, we went to TJMaxx and bought our own blankets. The water park was ok. The kids liked it but the pool and hot tub were consistently cold the entire weekend. The front desk guy and house keeper were both nice. For the price, I would say you could find something nicer in the area, especially in the off season. read more

Looking forward to Memorial Day Weekend and we arrive at Montego Bay to find dirty sheets in one of the rooms of our suite. You could clearly tell they were from the previous guest because of the wrinkles all over and mascara and other stains on the pillows. Luckily we had a clean sheet from home and a blanket in the car that we had to go back to get at midnight. Then, it got worse, went to take a shower and again found stains (blood possibly?) on the shower curtain! And NO WATER in the toilet. Seriously. When our sister got into her bed with her 1 year old baby, the head board fell off the wall. The dining rooms chairs all had wobbly legs and the seats weren't secured to the legs. This place is a complete mess. Management is extremely rude and condescending and did not care at all about these problems or offer any type of compensation or even an apology. We have stayed here before but it seems like every year gets worse and worse. We go with a lot of family and book many rooms but we already know we will never return, there's way too many other nice beaches and hotels in Jersey. read more

Place needs serious updating. Funny odors in hallways. Room furniture is old and not comfortable. Bedding and towels need to be replaced. Everything in the room needs replacing. read more

Montego Bay Resort has a good beach-front location. If you want an ocean-front room with a balcony and a short walk to the water, this is best spot. However, the hotel facilities are lacking. We stayed for three nights in mid-June 2012. We arrived before check-in, and the receptionist offered to call when our room was ready. They never called. After we checked in and got to our suite, the first thing I noticed was that it was not in the greatest of shape, which seemed a bad sign for early in the vacation season. The bathroom door was a cheap luan door that had a fist-print in it from someone punching it. The bathroom itself had cheap vinyl/plastic molding that was about 75% peeled off of the wall. The living area had greasy black fingerprints smeared all over the wall where it looked like a picture or painting had once hung. I had a strange feeling that the rooms were not clean. The place did not smell clean. The first night, the gas stove started making an obnoxiously clicking sound at about about 5 times a second as it appeared to be frantically trying to ignite the pilot light. This woke my wife and I had to place a call to the front desk. The front desk guy comes up and informs me they don't have a maintenance person at that hour (about midnight) but that he would try to page someone. A half hour later, he calls to say the maintenance guy is not coming and suggests unplugging the stove. I unplugged it and cracked the balcony door open for ventilation. The next morning, the maintenance man came as we were leaving. When we returned, the stove was plugged in and silent. That night, it did the same thing, waking us both up from sound sleep. I call the front desk again, unplugged it, and opened the balcony door for ventilation. The rest of our stay was pleasant until check-out. When it was time to gather up our things, I checked the rooms thoroughly and found an empty soda can with a straw in it underneath one of the end tables. It was not our soda can. A few days after we returned home from vacation, I sent a note to the Montego Bay Resort, suggesting that they refund us for the two nights of interrupted sleep. They called and left a message, then I called back and left a message, and they did not call again. That is about what I expected from them at this point. In short, if an oceanfront suite right on the boardwalk is what you seek, and you are not concerned with the quality and cleanliness of the room, then Montego Bay is fine. Otherwise, try elsewhere. We will try somewhere else if we vacation in Wildwood again. There is another hotel that we enjoyed on two separate occasions. One other nice thing about Montego is that it has an "indoor water park" which is to say a pool with a couple of slides. This is handy if you are there with the kids on a rainy day. Your mileage may vary. This was our second time at the Montego and not nearly as nice as the first time. read more

We had a problem with clogged toilet and clogged bathtub. The ventilation was poor. Air conditioning was old and had a smell. It is in need of renovation and deep cleaning. It was convenient to the boardwalk. The kids liked the indoor water park. read more

While I do love it here especially with the location and the indoor water park, I haven't been here in a while because of an incident in which we were given an oddly placed room as opposed to the one requested that soon was discovered to be infested with ants. We were moved, but, that was just a bit much. Overall, you can't beat being on the boardwalk and the restaurant is worth a shot. read more

I was there for about 1 Week last summer.It was very poor hygiene and the employees were very rude.If you're in Wildwood, it shouldn't even be your last choice.I would definitely never stay at the montego hotel again and never make a mistake like that again. read more

What a disappointment this hotel has become. I used to stay every summer and was excited to bring my own children. Your hotel reeks of beer and must. Everything looks outdated and from the 80's and I am scared to even sit on your stain covered furniture. I paid $361 a night for your two bedroom/two bath suite, and I can tell you I feel robbed. If I didn't fear losing all my money, I would check out now. read more

Not thrilled to say the least. Check in was 07/08 and check out was 07/11. Had to leave early due to son becoming ill, checked out 07/10. The room was sub par for the price being paid to stay. The room wasnt clean, the AC unit was was dysfunctional as the rooms were not temperature regulated so the parlor area would be 72 but the sleeping area would be 65, the bathroom exhaust fan wouldnt exhaust as it was loaded with what looks like nicotine dust, my child being sick and crying the downstairs room would bang on the ceiling due to his crying, the pool service individual would clean the pool while smoking and complaining others are out due to covid. Many issues with this stay. To find out, friends of ours also stayed at the hotel during the time, same floor, 5th, to find out their son was also taken to the Urgent care to have the same issue. Called to speak with manager, although was refunded one nights stay, was abruptly told the condition of my child and myself, cause now im also sick, was not due to the resort but couldve possible came from the boardwalk or the beach. I find this response from an establishment to be incredibly rude and not understanding in the least. The cost of the one nights stay does not outweigh the medical costs needed to provide for my sick child. Due to this, i would not stay here again nor recommend it to anyone. read more

We stay every year Memorial Day weekend, you can hear the waves from your room, we always get ocean front room away from the outdoor pool.. Plus plus..Don't recommend the add on that come with the Memorial Day special, the pizza place at the corner has horrible pizza, the boat ride is good, the meals are very limited, and we never use the free bike rental..the indoor pool seems to be out of control with kids, who parents use as a babysitter.. So we do go there... read more

Never in my life was I so disrespected by hotel management. Our stay here was one terrible incident after another. Zero stars if I could. After pulling up a pillow on our beds, we found a massive dead moth and called the front desk to get a new change of sheets. We had planned to change the sheets ourselves. Our housekeeper then forced herself into our room after we requested a no cleaning on our first day as we were still unpacking. When we asked her to change the sheets for us because there were moth stains on it, she gave us an extremely disrespectful response and looked shocked that we would even want her to do that. Management assumed that because we looked young that we would be causing damage to the room. After taping up two birthday signs using tape that the front desk gave us, they were ripped and torn down. We left no messes, caused no damages, and had no complaints against our room. Meanwhile, loud parties were being thrown outside our room on the shared deck- and management had no issues with that. We were told we were being "watched". I've never felt so unsafe and uncomfortable in a hotel. Do NOT stay here if you can help it. read more

We love to stay here especially the kids. Most people say they like it because the kids go swim when the weather is bad. But let me tell you the kids will be in the in door water park even when the weather is beautiful out! It is a lot of fun for them. The staff is very nice. But I did notice that people who do not belong to the hotel manage to sneak in. I think because we pay a little more then we would at other hotels, they should be a little more vigilante. But over all, we would definitely stay again! read more

Went to the water park since we were in the middle of a nor'easter and it wasn't bad. We needed something to do and sitting in the jacuzzi part of the pool was nice, but not hot enough. There were a lot of kids, but they weren't animals. Had a drink at the bar in the water park and she was a sweet heart and her drink was yummy and prices were reasonable. The pool was a bit cold and we sucked it up and went down the slides to say we did it, but way to cold to stay in the pool part. The life guards need to do a better job at watching the kids and patrons instead of talking to the female who worked there. read more

I'll start with saying that I am from Wildwood, so I know that the hotel's can be a little, um, different. A lot of reviews on hotels down at the shore don't seem to be written by people who understand that. The location of this place is amazing, perfect in my opinion. With that said, you still couldn't pay me to go back here. I have never been more grossed out in a hotel before. My toddlers feet were literally dark black from walking around on the carpets in our room. I can't even explain the level of filth in this hotel room. I wanted to get pictures because words really can't even explain it, but unfortunately my phone broke during my trip. The sheets on the bed were yellow and there was several hairs in them. The sink in our bathroom was literally on the verge of collapsing, which was fixed when I complained. I took my shoes off and my feet were sticking to both the linoleum and the carpet! I kept shoes on the rest of the time. There was huge stains on the carpets and the curtains in both bedrooms. The couch in the living room felt damp the entire time. I could keep listing things, but hopefully you get the point. I did complain about the room to the front desk, and showed the employee the bottoms of my daughter's feet. They offered to switch my room, however the room they offered had no tv and honestly was just as gross. I will definitely not be returning to Montego Bay! I will add that the "water park" is a nice big pool with a kids play area next to it and a cool water slide, but definitely not a water park. read more

Love this place. Indoor water slides and play area for kiddos. A few steps to the beach. I highly recommend it. The living area is decent size and the matter suite is huge. If your willing to pay for it this is the best place to stay for easy beach access, the boardwalk and restaurants. read more

The resort was dirty, my 3 year old daughter spent 6 hours in the E.R. and 2 more doctor visits to confirm an allegeric reaction to dust mites, from the hotel room. Her hands and feet burned and was in extreme pain, she has never had an allergic reaction to anything. We had to leave early to make doctor visits at home and the hotel would not refund our money, due to there dirty rooms. I contacted the department of health also. We will never go back. Terrible management and owner. The manager said she would have the owner call me and the coward won't even return my call, its been 2 months. read more

This is the 3rd time in 5 years that I have stayed at this resort. The first 2 times were amazing! Very clean, staff was friendly, family oriented.My recent stay at this hotel on 7/27 - 8/3 was by far the worst experience I have ever had! The smell in the hallways and elevators was horrible - but tolerable. When I arrived in my room, the dresser in the bedroom was broke. I called the desk and they sent someone up to fix it in a timely manner which was appreciated. However, our first night there, my niece pulled open the pull out couch/bed and sat on it and fell into the couch! She was than forced to sleep on the floor because the bed would not stay open! The next morning I called down to the front desk and it took 3 calls that day for someone to come up and look at it. The maintenance men's response was "the bolts snapped and there is nothing we can really do about it". I called - yet again - the front desk and asked for the manager, Casey. She said she would send someone up and see what can be done, said she can switch out the couch but that there are 100 couches and they are all the same and it wouldn't make a difference. Not very professional in my book!! We are now at 1 night of my niece sleeping on the floor and 2 nights of my (64) year old father and myself sleeping on the floor because I could not let my family continue to sleep on the floor. With many phone calls; their only fix was to bring in an extra mattress to put on top of the pull out couch mattress in hopes it would be more comfortable. Now I ask - "So what am I supposed to do in the morning when we want to fold up the bed and sit on the couch?" Their response was "Call the front desk and someone will remove it" So now - I have to call down every morning and every night just to have a giant mattress brought in a removed from my room. For the amount of money that I paid for the room - and the lack of respect and broken items in the room, is just ridiculous. I asked to speak with the refunds manager, Karen, to request a portion of my money back. We are now at the last day of our stay and I go to check out. I speak with Karen to let her know we were checking out and find out what refund they were providing and her response was "We cant do anything because nothing was broke" Me - "I'm sorry - did you just tell me you were told nothing was broke?!?" Karen - "Yes - I was told that nothing was broke so we cannot offer a refund" Me - "This is a joke right? Check your maintenance log and it will show how many calls were made, what your maintenance guy said and "fixed" and that the bolts were snapped" Karen - "Well if the bolts were snapped like you say, than if you could go back up and get the bolts and bring them to me". On top of that - both the air vent in the kitchen and bedroom leaked. The vent in the air bedroom was leaking so bad that the stack of clean clothes I had on the dresser, were completely soaked and now have a yellow stain on them. With that being said - I was offered a mere $50/night 3 night credit. For the $2,300 I paid for the week - it was a huge disappointment and such an enjoyable stay! read more

The rooms are pretty clean but there is no attention to detail. The corners of the floors were dirty and the hotel itself is pretty old and needs massive updating. The staff is friendly and accommodating. In the hallways there is a musty smell probably from the windows leaking as there were towels lining the window sills on every hallway. The elevators are super slow and it can take up to 20 minutes to go 2 floors. read more

It's not the Ritz - what affordable hotel in Wildwood is? What it is - a huge hotel with the largest guest rooms I've found in Wildwood, a lovely indoor water park as well as a smaller outdoor pool and sun deck, ocean view rooms with private balconies, and a truly wonderful staff. Private balconies! Being able to sit and look at the ocean without inhaling the neighbor's cigarette smoke or listen to the neighbor's screaming kids! That alone is worth going to Montego Bay. And if it should rain during your vacation you're not stuck in a postage-stamp sized room and the water park / pool / giant hot tub are open until late in the evening. Seriously. Try it, unless you'll be unhappy anywhere but the Ritz. read more

Stayed there May 2014 weather was cold and windy they closed the inside pool and bar that Monday after the weekend I was there for the week. Only one ice machine other machine was broke For a place this size that was a issue and people would just come in from the boardwalk and use the outside pool and sun deck. U can have this place read more

We went down this past weekend 4 adults and 5 grandchildren and we had a fantastic time we stayed in the presidential Jacuzzi suite and it was clean and comfortable definitely going again read more