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    Montessa at Whitney Ranch

    2.9 (43 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 2 months ago

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    Nuo S.

    Charged Over $600 for Painting Despite Clean Move-Out - Hoping to Connect With Others I moved out of Montessa Apartments (Unit #235) in March 2025 after about 14 months of living there. I left the unit clean and in good condition, with only minor marks on the walls consistent with normal use. A few weeks after move-out, I received an invoice totaling $1,565.85, which included: $421.16 for prorated paint costs (based on a 36-month depreciation formula) $214.30 for 16 hours of labor for painting Management provided move-out photos to justify the charges. However, the walls appear clean in the photos, and there's no visible damage or markings that would reasonably require a full repaint -- certainly not 10 gallons or 16 hours of labor. Under California Civil Code §1950.5, landlords cannot deduct from a security deposit for normal wear and tear. Based on the condition of the unit and the documentation I received, I believe these charges are excessive and unfair. I've shared a collage of the move-out photos and would be happy to provide more details if anyone else had a similar experience. If you are a former tenant of Montessa and were charged for repainting or move-out fees that don't reflect actual damage, feel free to reach out. You can email me at nuoshi430@gmail.com. I'm trying to understand if this is a broader issue and whether there are steps we can take together. This review is intended to raise awareness for future renters and help connect those who may be going through the same situation.

    Feces in the bathtub
    Jocelyn G.

    Don't be fooled! This place is a joke! I only lived here less than 3 months and I've experienced major trauma! Harassment, break in / identity theft, plumbing issues ( feces coming up the pipes ), rude management. Even the police told me this place has a high crime rate! Don't walk, run from this place!!! They just sent me a bill of $4000 which jokes is on them because I will be taking them to small claims court and sue them for way more money!

    unapproved community post about mice in new resident portal
    Kelsey P.

    I never expected to have these issues at Montessa, but here I am dealing with infestations of mice, wasps, and ants, along with other maintenance problems. I've wanted to live here for years because of the location and attached garages, but after a change in front office staff, it seems there's less care and minimal effort to address these issues. The purpose of this review is to highlight the residents' perspective and hopefully encourage Greystar to take a more proactive approach to resolving major building concerns. It's been shocking how much I've had to take on, even though I don't own the property. Some buildings here have severe mouse infestations, and the City of Rocklin has issued a building violation. Residents have been reporting the issue since July 2024, but the office didn't take action until November when I went in to ask about it. Even then, I had to push them to send an email to residents about the mice. I've had to take videos, pictures, and send emails to urge them to resolve this. Despite reports of mice from multiple residents, including audio recordings, the best response I got from the office was that "there's nothing they can do." Only after I suggested getting quotes from other pest companies did they finally begin a formal eradication process for the building. The pest control measures they had before were ineffective. They simply had maintenance seal some areas with caulking and stuff steel wool in the carpets. This didn't work. When you have a toddler, no pets, and maintain a clean house, the number of mice running through the apartment is a major red flag. While the attached garage is convenient, there are no walking areas in the community, and the parking lot is the only space available. The gym is tiny, and amenities are lacking compared to other communities at the same rent price. I've had several issues since moving in, including a leaking dishwasher, a window leak that required major repairs, ants, a wasp infestation, and now the ongoing mice problem. Maintenance is responsive and does their job well, but the front office and Greystar corporate need to be more proactive about repairs and take more responsibility when issues arise. Since the mice infestation started, I've had to clean up droppings from multiple areas, including my child's bed, bathroom, kitchen, and more. Greystar claims they want to make it right, but why is it the resident's responsibility to keep pushing for action? Why weren't more proactive steps taken when the first resident reported mice? It's important to share these reviews because other residents may be facing similar issues but feel isolated or blamed. Management should be more transparent and involved in solving problems for the community's health and safety. For example, had the front office alerted the community when the first resident reported mice, I would have been more proactive. Instead, I was left to figure it out on my own. The office also should have realized that my dishwasher issue was likely a faulty product, instead of blaming me for the leak. I had to wait a long time for a replacement, doing dishes by hand in the meantime. In my opinion, if management took a more community-focused approach, they would gain more respect and improve operations. (Photos are provided with names and locations blocked out for privacy.)

    The view from the buildings at Montessa are beautiful!
    Cathy W.

    I'm so grateful for a facility that really cares about the care and maintenance of their property! I truly feel... The people come FIRST at this establishment! The Management Staff is EXCEPTIONAL! Always willing to take concerns to the next level and resolve issues in a timely manner! The maintenance stuff is on top of what needs to be done here! Five STARS!

    This is the level of security you will get under Lindsey as a manager

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    6 years ago

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    2 years ago

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    Thank you so much, Jen!

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    4 years ago

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    Cathy W., thank you so much for the positive review!

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    10 years ago

    DO NOT rent here!!! Not worth the money and they lie when you try to move out! I DO NOT recommend this apartment complex.

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    Page 1 of 2

    Ask the Community - Montessa at Whitney Ranch

    Review Highlights - Montessa at Whitney Ranch

    From the first phone call, Crystalle was absolutely amazing in helping us find a place to fit our needs.

    Mentioned in 2 reviews

    Read more highlights

    The Bridges at Woodcreek Oaks Apartments - Exterior Lawn and Building Exterior

    The Bridges at Woodcreek Oaks Apartments

    (27 reviews)

    I wish I could give 0 stars. Majority of these reviews on Yelp are from current tenants, which if I…read moregave a review while I was still living here I might have given a higher review as i had minimal issues while living here. Its after the fact that the true colors of this company come out. We moved in on a short term lease, only ended up staying 10 weeks total. We are meticulous when it comes to cleanliness but somehow they felt the need to not only charge us a $200 carpet cleaning but an additional $240 apartment deep cleaning. Mind you, we were only living in the apartment for 10 weeks, but we spent alot of time throughly cleaning after we had fully moved out and feel we actually left the apartment in better condition then before we moved in. I asked why I was charged these amounts and i was provided a few pictures, 1 was from some cat hair they collected, 1 was from a dusty top of the refrigerator and 1 was from what looked like juice splatter in one of the pull out drawers inside the fridge itself. They also sent a picture of a previous issue with the stove that we had requested to get fixed because it was dirty when we moved in that was never fully fixed, basically they tried now saying it was dirty because of us when we have documented with them that this was an issue before we even moved in. They also charged us $400 dollars for 3 broken glass sliders. We did in fact crack one of the glass doors which I had zero issue with paying, but then they tried billing me for an additional set of 2 doors. They provided no proof of the damage they claimed, I've requested multiple times and still nothing. I requested a walk through before we left but because of covid they told me they wouldn't be able to (how convenient). Not only did they keep my entire $600 deposit, but I was billed an additional $375 on top. Total amount was nearly a full months rent which is crazy. Any cleaning needed at most was normal wear and tear, any damaged glass I was never provided proof of, I'm forced to go to small claims over this matter but I wanted to let anyone interested in moving here to be very very careful and make sure you document every little thing before you move out. See attached pictures which was what they claimed was the reason for a $240 deep cleaning fee.

    I went to go visit a friend of my last weekend! I was soo taken back in how clean and beautiful…read morethis place is. I also would like to express the customer service that I witnessed when visiting my friend.. she had some issue with the stove, and it was late towards the end of the day. She was able to get a hold of Conrad, and even though it was late in the day, he was eager to address and fix the issue. He was so polite and explained why her stove was not working properly what to do to prevent it happening again, but did say, please feel free to call anytime if the her stove was not working again. I wish my place that I live in now, was prompt and not made you feel like you are a burden, would be like him. If I ever move out here, this would be the place to be! Thank you Conrad for making the tenant feel comfortable and fixing her stove.

    Garnet Creek by FPI Management - Social Room with Kitchen and Fireplace

    Garnet Creek by FPI Management

    (35 reviews)

    Literally the WORST rental experience we've ever had. The apartment we moved into was disgusting (I…read morewas vacuuming up the old tenant's dog hair until the day we moved out) and the place stunk of old dog (we don't have a dog, lol). I asked management for help multiple times on this and they sent someone out to basically spray scented cleaning solution and vacuum. The carpets should have been replaced before move-in and the overall living experience her was unsanitary and really overpriced for what it is (dark, dingy, cheap finishes). We also had bees coming INTO our apartment (with all doors and windows closed) through the ventilation. Our cat had to go to the emergency vet because she got stung, and our entire family had to sleep in the living room to avoid the bees (yes, with all of the doors and windows closed). It was almost a week before the management sent someone out to investigate (oh, and the management did nothing). The management (specifically Antionette and Stephen) are rude, unprofessional, and truly do not care about the tenants' experiences whatsoever. They mailed our deposit return check late (after the deadline in CA) for 16% of the total deposit we paid even though we took care of the place (and it was disgusting on move-in). This place looks nice on the internet, but in real life is HORRIBLE. The issues I'm describing here are the tip of the iceberg... it was honestly the worst living situation we've ever been in.

    Recently I moved into this apartment complex and experiencing issues with water pressure which is…read morevery low in the bathroom, in shower. It is so low that you can barely rinse off soap or shampoo properly. Water pressure in the kitchen tab is also low and even really difficult to flush the toilet properly and for the second shot you need to wait for a little more time for toilet tank to fill up with water. No sense of you are feeling relax in your bathrom.

    Rocklin Ranch Apartments

    Rocklin Ranch Apartments

    (80 reviews)

    My fiancé and I have been living at Rocklin Ranch for about 7 Months and we absolutely love it…read morehere. We just welcomed a baby and when looking for apartments wanted somewhere that we felt comfortable bringing her home to and this place checked all our boxes. The amenities like the pool, gym, kiddos and dog parks have all been amazing. The staff is so kind and attentive as well! Debbie helped us find our perfect apartment and when our dishwasher wasn't working properly we got a new one within the week. We are in a Tahoe and it fits our family perfectly. Every person that has come to our place has said how nice the complex is and we agree! I would 10/10 recommend this place to anyone looking for a nice, quiet, and comfortable place to call home.

    Rocklin Ranch is one of the BEST apartments I have lived in. Debbie and Delaney are both amazing…read moreand so extremely kind. When there's a problem one of them is so quick to get it resolved. The pool is amazing on these hot days, the gym is awesome & they even have a vending machine in the office with super good snacks, energy drinks, sodas, etc that are accessible even when the office is closed. They have two great dog parks and lots of extra grass areas that are great for toddlers to run around(along with the park). Our neighbors are amazing and we've made so many great friends with people in different areas of the property. Would highly recommend, we've actually recruited multiple of our friends to move in, we love it here so much!

    Terraces of Roseville

    Terraces of Roseville

    (14 reviews)

    I have to be honest. I have meager expectations when it comes to assisted living situations. I…read morethink that we have all heard horror stories about these places before. NOT THE TERRACES OF ROSEVILLE. This location is beautiful, the staff is caring, and I have never heard anything short of loving, caring comments from the team. Don't get me wrong, a couple of staff members are aloof, but most do not have regular contact with those currently housed here. My GG is 102 and has been here for years. I firmly believe that the assistance of the Terraces Team, up to and including their stringent rules on COVID-19 visitations, made this a very safe place for all elderly loved ones. I can only hope that when I am old and gray, I will have a group of people who love their job and the people they work with so much that I am taken care of like this.

    My grandpa moved in here a month ago, and the staff has been wonderful. Everyone from management,…read moreto the dining staff, and even the shuttle driver have all been extremely welcoming and have made this transition easy for us. My grandpa loves the food, and there is always activities and social events happening. Everything from monthly road-trips to special music guests. They really put forth the effort to make things fun for the residents. We toured other homes, but The Terraces stood out to us because of their clear communication and transparency. They have gone above and beyond for my grandpa since day one, they even sent someone out to West Sacramento to meet with him when he was in the hospital for physical rehab. It was very stressful looking for a new home for him, but we are very happy we chose The Terraces for this new chapter of his life. They encourage him to be independent, but are still right there in case he needs assistance. Couldn't ask for more!

    Montessa at Whitney Ranch - apartments - Updated August 2026

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