I have rented three storage units from ACE Storage in Simi Valley for many years, and I can…read moreconfidently say this is one of the best storage facilities in the area. 1 Safety: This facility is extremely safe. In all my years renting here, I've never seen or heard of anything suspicious or concerning. You can truly have peace of mind knowing your belongings are secure. 2 Cleanliness: Lili and the crew take great pride in maintaining the property. The facility is always spotless -- which is very important when storing valuable items. 3 Professional Staff: Lili and her team are always polite, professional, and genuinely friendly. They go out of their way to help and it's clear they appreciate every customer's business. Overall, ACE Self Storage is an excellent storage facility that checks every box -- safe, clean, and professionally managed. If you need extra storage space in Simi Valley, trust me, go to ACE Storage. You will not be disappointed! I also want to take a moment to personally thank Lili and her team for providing such a positive experience over the many years I've rented at ACE Self Storage. Lili is always friendly, attentive, and truly a pleasure to work with -- which made doing business here very enjoyable. Thank you again to the entire ACE Self Storage team!

Clean property with solid security measures in place is a good place to start. Dear Hubby and I…read moreacquired his mother's stuff / my mother's stuff, his stuff and my stuff before we ever got together, etc., etc. Though we've worked at downsizing, we haven't been as successful at it as we ought to be. Having Ace Self Storage as an option has helped us tremendously. We recently needed a temporary additional space after a water leak situation. The staff member who took care of us getting signed up for a new unit did a great job of explaining options and giving us the tour. Even though we know the property, the new space was in a different building and he took us there personally. They offer a move-in discount, which is makes for a fair value. Our goal is to reduce the need for extra storage entirely, but this may not happen while I'm still working full time.

So Far ...So Good My Experience with this Location has been Great! The manager made my renting…read moreexperience Good very helpful and so flexible They have carts to help with your personal moving and very easy to use Elevators They offer a $1 for the first month to start and no 30 day notice required. I'm happy that I found them on Yelp

Went in window shopping for a storage unit, Nora was amazing, she was able to assist me in what…read moreunits were available, broke down the pricing which was a big one for me, she was very helpful as well with the elevator, at first it wasn't responding, then she was able to trouble shoot the issue and was able to fix it for me. To me this review is a 5 star. But had to take a star off because you get what you pay for! Storage unit itself is great, but the building needs a remodel. Walls, lighting, floors just needs a whole deep clean and paint job. Hopefully the owner can consider refurbishing this storage unit.

I had such a great experience with SoCal Storage! Eileen and Chuck were both incredibly friendly,…read morehelpful, and professional throughout the entire process. They made everything so easy and stress-free, and I really appreciated how welcoming and attentive they were. The facility is clean, well-maintained, and feels very secure. Any questions I had were answered promptly, and Eileen and Chuck went above and beyond to make sure I had a positive experience. I would definitely recommend SoCal Storage to anyone looking for a clean, secure, and reliable storage facility. Eileen and Chuck provide amazing customer service and truly make you feel taken care of!

Hands down, the best storage facility we've ever had the pleasure of using! We recently had to…read moreleave SoCal Self Storage, and although we're sad to go, we truly hope to come back in the future. From the very beginning, Chuck and Eileen were absolutely wonderful. They are some of the sweetest, kindest, and most generous people we've ever had the opportunity to meet. They always made us feel welcomed, respected, and taken care of, and their kindness genuinely made our experience so much better. The facility itself was always great, but what really stood out to us was the people. Chuck and Eileen went above and beyond, and you can tell they truly care about their customers. We are incredibly grateful for our time at SoCal Self Storage and for everything Chuck and Eileen did for us. If you're looking for a storage facility, I genuinely couldn't recommend this place enough! Thank you, Chuck and Eileen, for everything! We hope this isn't goodbye forever and that we'll be back someday! P.s on a hot day the cold waters and tiny granola bar really helped! Thank you so much once again for everything! Sincerely Joshua.C

AVOID AT ALL COSTS! Never ever use Public Storage here or anywhere else. Their MANAGEMENT and…read moreCUSTOMER SERVICE is absolutely appalling!!! I never used the unit and was still charged for arbitrary administrative costs. Considering I did all the paperwork myself and had to file a report with the police 10 minutes after arriving on site, Public Storage REFUSED to work with me. They acknowledged the issues and that I never even used the unit, but stubbornly stated that a $29 Administrative Fee was non-refundable regardless of the circumstances and despite having to file an incident report with the police. Even after voicing my concerns to the District Manager and having (3) separate conversations with Customer Service, Public Storage stated that it was pretty much impossible. However the last rep stated they "would consider" and follow up, which never did. One of the worst aspects was I had the Public Storage District Manager send me a LinkedIn Request less than 30 minutes after voicing my concerns to him (we had previously worked together professionally) and Public Storage delegated the $29 bill to a collection agency in less than 45 days despite never physically mailing me a bill. I had received a SPAM text message and a SPAM email the same day I had last spoken to a Public Storage customer service rep, who stated it would be reviewed. There was NEVER a physical bill from Public Storage mailed to me. I literally just went on a European vacation and received several text messages and email messages from a collection agency requesting the $29 for the Administrative Fee. A mailed letter arrived just before leaving for our trip and in the middle of the vacation I received a warning email. The collection agency spent more money and effort regarding the administrative fee than Public Storage did despite voicing my concerns & issues immediately. It's deeply disgusting that a company cares to ruin their reputation for $29 as I'm grieving son that attempted to rent a storage unit to store my deceased parents things. The fact they sold the debt or subcontracted it less than 60 days seems like a clear violation of The Debt Collection Licensing Act. I may need to consider reaching out to the California Consumer Financial Protection Law (CCFPL). PUBLIC STORAGE you are an absolute embarrassment and non-professional. I'm beyond at a loss for words and it makes perfect sense why this location is not Better Business Bureau (BBB) Accredited. There are plenty of other places to spend money elsewhere

This place goes under LOCKDOWN promptly at 9:00 p.m. This means the exit gate WILL NOT OPEN when…read moreyour vehicle approaches. Your mobile app, the gate entry keypad, text-to- open WILL NOT WORK. The phone number listed for after-hours customer service is DISCONNECTED. You will be TRAPPED unless the fire department comes with a knox master key to free you, which happens frequently. THEY CHARGE an adminstrative fee. THEY CHARGE approximately $30 for a PADLOCK if you don't show up with one. THEY CHARGE approx. $30 for insurance.

Evelyn was amazing and so helpful. She addressed all of our concerns and answered all of our…read morequestions. Would highly recommend this place for all of your storage needs. Thank you, Evelyn!

Great self storage facility, always clean & dry. Reasonable rates and good support from Keri the…read moremanager who is great.

I have had the pleasure of doing business with SoCal storage for close to three years. The staff is…read morefriendly, informative, and the units are all so safe and secure. I highly recommend this place for your storage needs! A huge thank you to Eddie for making my last day there with comfort and ease. Thank you to Jackie as well for your help throughout the years there. Highly recommended! Thanks again to all who assisted me!

Bobby helped me get the exact unit and price I wanted 5 stars I Highly recommend this facilityread more

I have my car here for storage... Kevin is a great guy. I highly recommend this place if you car…read moreabout where your auto toys are stored.

Best of the Best. From storage to staff. I trust everyone that works there. I appreciate the…read morepassion they have for cars. I love that the owner is a car geek too. The lounge is just another benefit.

The management of this place is absolutely terrible and unhelpful when issues arise. Don't trust…read moreanyone here or from the company even a little bit. Initially, everything seemed great. The security was decent, there was plenty of space, and the temperature was controlled to a comfortable level. It was worth the slight premium. It was a bit annoying that access wasn't 24/7 considering how much we paid, but I could overlook that. Then, prices started increasing every few months. I understand that the entire industry does this, but it seemed excessive. Then, they began construction on the second floor. The noise, dust, and inconvenience were bothersome, and there was no compensation. Thankfully, I wasn't forced to move on my own dime like others. One day, I came to start unpacking and noticed a section of our belongings that had water damage. Initially, I thought it was caused by a leaking pipe, but upon closer inspection, water was flowing down from the second floor, rolling along the I beams and dripping onto our stuff for who knows how long and how much. It seems to be the same issue as this review: https://maps.app.goo.gl/ShTjDuewUGoj2wad9?g_st=ic. All attempts to resolve the issue ended with the company stating that since I didn't use their insurance, they couldn't offer any compensation, replacement, or rental refund. This seems unreasonable and goes beyond the terms of the contract that absolves them from liability. Either the roof, second floor, or both were not properly constructed, allowing water to flow along the I beams. You can see rusted water drop marks on multiple I beams. These beams are completely exposed and there's nothing installed to protect the storage units from water or debris from the second floor. Since they were aware of the issue from the review I mentioned earlier and didn't take any action, it appears to be gross negligence. I also highly doubt that they would even consider addressing the real issue and refunding partial rent if we had their insurance. Regardless of whether we have insurance or not, the website guaranteed dryness and a storage satisfaction guarantee. If you decide to stay here, make it a short stay, cover your belongings completely, and request a different unit if you have any beams or pipes above your unit. And pray that nothing else goes wrong.

Could not be any more happier with the service that the people in the office, Steve and Shontel,…read morehave given me. Thank you very much! Clean, Secure, and very well managed property. Highly recommend it!

Great location and an easy-to-use pinpad entry/exit make this storage facility extremely…read moreconvenient. The units are clean and the facility is well maintained and secure, you can store nice things there without worry. The staff is super friendly (and they answer the phone immediately during business hours), and there are no hidden costs -- they make storage effortless!

The cleanest, safest , best place to store your belongings! I have used them for years, almost…read moredecades and I highly recommend them.

Been using them for storage for many years and has always been a great experience! Love that it's a…read morefamily run business too

My mom recently moved out of her house, and had to downsize into an apartment. I did not have much…read moreluck finding spaces at the time in her area, but stumbled upon LM Mini Storage. Patrice was so helpful and the facility was the cleanest I've ever seen! I definitely recommend this storage unit if you need storage near Oxnard.