The management of this place is absolutely terrible and unhelpful when issues arise. Don't trust…read moreanyone here or from the company even a little bit. Initially, everything seemed great. The security was decent, there was plenty of space, and the temperature was controlled to a comfortable level. It was worth the slight premium. It was a bit annoying that access wasn't 24/7 considering how much we paid, but I could overlook that. Then, prices started increasing every few months. I understand that the entire industry does this, but it seemed excessive. Then, they began construction on the second floor. The noise, dust, and inconvenience were bothersome, and there was no compensation. Thankfully, I wasn't forced to move on my own dime like others. One day, I came to start unpacking and noticed a section of our belongings that had water damage. Initially, I thought it was caused by a leaking pipe, but upon closer inspection, water was flowing down from the second floor, rolling along the I beams and dripping onto our stuff for who knows how long and how much. It seems to be the same issue as this review: https://maps.app.goo.gl/ShTjDuewUGoj2wad9?g_st=ic. All attempts to resolve the issue ended with the company stating that since I didn't use their insurance, they couldn't offer any compensation, replacement, or rental refund. This seems unreasonable and goes beyond the terms of the contract that absolves them from liability. Either the roof, second floor, or both were not properly constructed, allowing water to flow along the I beams. You can see rusted water drop marks on multiple I beams. These beams are completely exposed and there's nothing installed to protect the storage units from water or debris from the second floor. Since they were aware of the issue from the review I mentioned earlier and didn't take any action, it appears to be gross negligence. I also highly doubt that they would even consider addressing the real issue and refunding partial rent if we had their insurance. Regardless of whether we have insurance or not, the website guaranteed dryness and a storage satisfaction guarantee. If you decide to stay here, make it a short stay, cover your belongings completely, and request a different unit if you have any beams or pipes above your unit. And pray that nothing else goes wrong.

Could not be any more happier with the service that the people in the office, Steve and Shontel,…read morehave given me. Thank you very much! Clean, Secure, and very well managed property. Highly recommend it!

I thought that I had written a review of the HSCTO. I can't find it anywhere if I did. I know that…read moreI meant to do so. My return there today reminded me to check. In any event, my experience here has been excellent. If one needs a packing/shipment box, like I did today, one can likely zip in and out plus the cost for boxes is competitive with box stores and Home Depot. I received excellent customer service this morning (from the fellow with the green painted fingernails-not judging). I rented a storage unit from HSCTO last year for 6 months. It was a truly seamless experience for me. My unit was clean unit, no one messed with my belongings and this place has easy access. Most importantly, I have received great customer service every time. All that I can say is that I believe that HSCTO is an excellent storage facility and would not hesitate to use it again.

My Dad has had multiple units here over what feels like 20 years. The space is always clean and…read morethe staff is very professional. I love that the units are temperature gaged. If you need anything the office is very inviting and they have bathrooms on site. Sounds weird but that's a plus for me when you spend a lot of time there. Prices are good!

Went into look at a couple of storage units that they had available. The insides were filthy and I…read morewas told by whoever showed them to me, that I am responsible as a new tenant, to clean the unit out and that I had to take anything inside that I found in the unit, including dirt, along with me, off of the property. I couldn't even dump the trash that was left in their unit by their previous tenant, in their trash receptacles. I took my business elsewhere!

I needed a storage unit badly, so I visited store Al self storage to inquire about a storage unit…read more I noticed that the facility is very well kept and organized. Everything was maintained well and the units were of great quality and price. But the best part was the service! My man Jake had on point customer service skills and you could tell he actually cares about his clientele. You don't get customer service that fantastic anymore, the world definitely needs more Jakes! Anyway, good on you Storcal Self storage, you made this dude one happy customer!

My experience at this location on Grande Vista in Newbury Park has been beyond disappointing. The…read moremanager, Rebecca, has been one of the most unprofessional people I have ever dealt with in a customer-facing role. I have an actual recording of her raising her voice and yelling at me for simply asking a question -- not arguing, not complaining, just asking a question. And it didn't stop there. My husband called the facility separately with a simple question of his own, and she yelled at him too. A customer calling to ask a question should never be met with that kind of response -- ever. This is not someone who should be managing a facility or interacting with customers. Her behavior is hostile, inappropriate, and frankly unacceptable. So I did what any reasonable person would do -- I contacted corporate and asked to speak with the district manager. I started calling in early December, once or twice a week, sometimes more. Customer service told me the district manager would return my call within 48 hours. It took him nearly three months. Eric finally called me back at the end of February, and after all that waiting, I was met with nothing but attitude and dismissiveness. Rather than listening or showing any empathy, he essentially told me to find somewhere else to store my belongings because of some late payments. What Eric apparently didn't stop to consider is that I have been dealing with serious health issues and have been in and out of the hospital -- not that a paying customer should ever have to justify that to be treated with basic respect. The lack of professionalism and compassion from someone in a district manager position was truly shocking. My experience at this location on Grande Vista in Newbury Park has been beyond disappointing. The manager, Rachel, has been one of the most unprofessional people I have ever dealt with in a customer-facing role. I have an actual recording of her raising her voice and yelling at me for simply asking a question -- not arguing, not complaining, just asking a question. And it didn't stop there. My husband called the facility separately with a simple question of his own, and she yelled at him too. A customer calling to ask a question should never be met with that kind of response -- ever. This is not someone who should be managing a facility or interacting with customers. Her behavior is hostile, inappropriate, and frankly unacceptable. So I did what any reasonable person would do -- I contacted corporate and asked to speak with the district manager. I started calling in early December, once or twice a week, sometimes more. Customer service told me the district manager would return my call within 48 hours. It took him nearly three months. Eric finally called me back at the end of February, and after all that waiting, I was met with nothing but attitude and dismissiveness. Rather than listening or showing any empathy, he essentially told me to find somewhere else to store my belongings because of some late payments. What Eric apparently didn't stop to consider is that I have been dealing with serious health issues and have been in and out of the hospital -- not that a paying customer should ever have to justify that to be treated with basic respect. The lack of professionalism and compassion from someone in a district manager position was truly shocking. My husband and I have been loyal customers and we don't take that lightly. We spend our money here and we deserve to feel welcome, not belittled. Between Rachel's hostility and Eric's indifference, what should have been a simple resolution turned into months of frustration and stress during an already incredibly difficult time for our family. We moving facilities as soon as it is feasible, and I sincerely hope management takes a hard look at the people representing this company.

Excellent Customer service by Tish at this location. Helped figure out our needs, assisted with…read moreguidance in the area and called around for best prices on our behalf! Cant get better than that! Reachable by phone and in person. Rates are low. Highly Recommend! A+

I had such a great experience with SoCal Storage! Eileen and Chuck were both incredibly friendly,…read morehelpful, and professional throughout the entire process. They made everything so easy and stress-free, and I really appreciated how welcoming and attentive they were. The facility is clean, well-maintained, and feels very secure. Any questions I had were answered promptly, and Eileen and Chuck went above and beyond to make sure I had a positive experience. I would definitely recommend SoCal Storage to anyone looking for a clean, secure, and reliable storage facility. Eileen and Chuck provide amazing customer service and truly make you feel taken care of!

Hands down, the best storage facility we've ever had the pleasure of using! We recently had to…read moreleave SoCal Self Storage, and although we're sad to go, we truly hope to come back in the future. From the very beginning, Chuck and Eileen were absolutely wonderful. They are some of the sweetest, kindest, and most generous people we've ever had the opportunity to meet. They always made us feel welcomed, respected, and taken care of, and their kindness genuinely made our experience so much better. The facility itself was always great, but what really stood out to us was the people. Chuck and Eileen went above and beyond, and you can tell they truly care about their customers. We are incredibly grateful for our time at SoCal Self Storage and for everything Chuck and Eileen did for us. If you're looking for a storage facility, I genuinely couldn't recommend this place enough! Thank you, Chuck and Eileen, for everything! We hope this isn't goodbye forever and that we'll be back someday! P.s on a hot day the cold waters and tiny granola bar really helped! Thank you so much once again for everything! Sincerely Joshua.C

Wonderful customer service and always greeted with a smile. The staff is always courteous and…read morepleasant to deal with.

I usually don't write reviews, but Extra Space Storage is out of line. I got a letter last night…read morefrom them saying they are raising my rent for my storage unit. Which I understand it happens. But the are raising my rent by $100. I've only been there for 3 months. They say it's because of inflation. This is a insane amount of increase. It's 1/3 of my rent already. I looked on my app and I don't see my lease agreement. I think it's TOTALLY unfair. I understand increase but 1/3 of my rent after 3 months is insane! Bad Business

Negative!!!! My 2 units on the 2nd floor were rat infested. They damaged my furniture by peeling…read moreand chewing. This place is only 1 1/2 years old. Should not have rats

I can't tell you how impressed I am with this company! They have helped me when I was going through…read morea divorce and the rate was affordable. They always return calls and work situations out in the favor of the client! The storage unit is clean and that was important to me. Thank you for all you do, I appreciate your expertise and exceptional customer service. Judy

I had belongings in this storage for approximately 6 months - an inside ground level unit. When we…read moremoved out through april/may we noticed there was mold on several of our boxes and belongings. I called the office and they said there is nothing they could do. They said it appeared there was Efflorescence occurring in the unit. (This happens when groundwater seeps through porous concrete and evaporates, leaving behind salts. This evaporation spikes the humidity in your unit, creating the perfect damp, stagnant conditions for mold to feed on your belongings.) I asked if they could reimburse anything off my last months rent because I moved out early. They would not. And they do not insure their units so I can't make a claim. Leaving this review because they need to be honest with their tenants. Had we known about the issue we would have stored our belongings accordingly and off the floors so they didnt get ruined!

They never answer the phone. Closes the gate early even though it very clearly states the gate is…read moreopen until 8pm 7 days/ a week. Also they don't return phone messages. At least it's gated... 400 dollars a month to not even have full access to your property and you can't even have them return a phone call.

Very friendly, clean, good access and servcie.read more

When I moved I needed a place to store my stuff and Angie helped me here find the perfect size…read moreunit. It is always clean here. Roomy and never seems to get too hot in there. I can pay over the phone and always had courteous and friendly staff. The price is the best part around. Definitely have recommended this storage place to my friends.