AVOID AT ALL COSTS! Never ever use Public Storage here or anywhere else. Their MANAGEMENT and CUSTOMER SERVICE is absolutely appalling!!! I never used the unit and was still charged for arbitrary administrative costs. Considering I did all the paperwork myself and had to file a report with the police 10 minutes after arriving on site, Public Storage REFUSED to work with me. They acknowledged the issues and that I never even used the unit, but stubbornly stated that a $29 Administrative Fee was non-refundable regardless of the circumstances and despite having to file an incident report with the police. Even after voicing my concerns to the District Manager and having (3) separate conversations with Customer Service, Public Storage stated that it was pretty much impossible. However the last rep stated they "would consider" and follow up, which never did. One of the worst aspects was I had the Public Storage District Manager send me a LinkedIn Request less than 30 minutes after voicing my concerns to him (we had previously worked together professionally) and Public Storage delegated the $29 bill to a collection agency in less than 45 days despite never physically mailing me a bill. I had received a SPAM text message and a SPAM email the same day I had last spoken to a Public Storage customer service rep, who stated it would be reviewed. There was NEVER a physical bill from Public Storage mailed to me. I literally just went on a European vacation and received several text messages and email messages from a collection agency requesting the $29 for the Administrative Fee. A mailed letter arrived just before leaving for our trip and in the middle of the vacation I received a warning email. The collection agency spent more money and effort regarding the administrative fee than Public Storage did despite voicing my concerns & issues immediately. It's deeply disgusting that a company cares to ruin their reputation for $29 as I'm grieving son that attempted to rent a storage unit to store my deceased parents things. The fact they sold the debt or subcontracted it less than 60 days seems like a clear violation of The Debt Collection Licensing Act. I may need to consider reaching out to the California Consumer Financial Protection Law (CCFPL). PUBLIC STORAGE you are an absolute embarrassment and non-professional. I'm beyond at a loss for words and it makes perfect sense why this location is not Better Business Bureau (BBB) Accredited. There are plenty of other places to spend money elsewhere read more

This place goes under LOCKDOWN promptly at 9:00 p.m. This means the exit gate WILL NOT OPEN when your vehicle approaches. Your mobile app, the gate entry keypad, text-to- open WILL NOT WORK. The phone number listed for after-hours customer service is DISCONNECTED. You will be TRAPPED unless the fire department comes with a knox master key to free you, which happens frequently. THEY CHARGE an adminstrative fee. THEY CHARGE approximately $30 for a PADLOCK if you don't show up with one. THEY CHARGE approx. $30 for insurance. read more

Yesterday we met Katie at the Moorpark Location at 875 W.Los Angeles Ave and she greeted with a smile. She was very informative and helped us find the right storage to fit for us. Thank you Katie. read more

John saved my view of this place. Was consistently debating leaving due to price increases. But sitting with him and discussing options, just made me feel comfortable and relieved to know someone was on my side. read more

Katie is a gem!! Super knowledgeable and professional, always. calls back and will always make time to assist. The facility is neat and clean and super happy with the service! thank you!!! ~Connie read more

kaite was super helpful through the whole process I had going on ! Nice and respectful and understanding :)

Katie helped me today, as I was looking for a small storage for my stuff. She was very helpful, and allowed me to look into the units before leased it. The unit itself was very clean, and well maintained. She also explain the contract in great detail, and gave me tips to ensure that I didn't get an unwanted payment when moving out of my unit. The only complaint is that contract was not very explicit in how much they can raise my rent on the unit, nor was it explain on how they will notify you of a raise in rent. Overall: Customer Service 5/5 Unit 5/5 Transparency 2.5/5 read more

This facility is extremely well managed and the property manager is also very personable, helping to make the experiences I've had here always positive and professional. I'm very satisfied with the service being provided, their hospitality towards customers, and with the transparency of how things are priced!! read more

Everyone who works at the facility is nice enough, but honestly, this has been such a waste of money for the last year and a half I've been there. I had rats (!!!) in my unit (they ate through a ton of my belongings, despite the fact that I had no food or scented items in my unit - and all PS did was shrug and put some rat poison in there way after the damage had been done), the overhead light didn't work for about eight months (despite me putting in MULTIPLE maintenance requests, each time being told that they'd "get right on it" and "take care of it ASAP"), and the bluetooth function in the app also stopped working just a few months into my time renting with them (which meant that it was useless in regards to opening the gate, the doors, AND in exiting the facility).The lights were particularly frustrating, as it was impossible to see anything in my unit without them, and I repeatedly had to chase them down on this. I spoke to no less than 4 different people over 8 different occasions regarding this issue, was constantly given the runaround, and was even told at one point that it "wasn't their responsibility to fix," even though the lights were part of the unit. They kept raising my rent, yet the quality of the unit got worse and worse the longer I was there. (I started renting a 10x15 unit in March of 2023, and the cost was $244/month; by the time I moved out in November 2024 - less than two years later - it was up to $387/month. INSANE!) I finally just moved all of my stuff out and feel like I'm able to post this review without fear of repercussions. There's a great storage space right across the street that's significantly less expensive and much better quality - don't waste your money here. read more

Every month for past 6 months they have raised my rent for the storage unit. I got it 5 years ago and I was paying $180.00 for the unit. Now as of October 1st, 2024 I'm paying $311.00 for the unit. That's crazy!! I'm getting my shit out and they can shove the unit up there ass. They didn't send me a letter everytime they were raising my rent. This is bullshit. read more

PLEASE BE AWARE: I a single widower with a child. I down Sized my Storage Unit because they keep raising the price. I was paying close to $350.00 a month after they kept raising it. I moved into my downgraded storage unit 3 months ago at $122.00 a month. I just got a notice they are raising it to $161.00 a month. Thats about a $ 40.00 a month increase. How can this be even legal. why are storage units not regulated? I have had storage units in the past, and never did they ever raise it. Only at this location I have ever had them raise it.. It's gonna take legislation and consumers to step in and stop this from happening. To me this is taking advantage of people. $40 a month increase? I could only image the next increase? Sounds like I need to move again at the same time. ITS TIME FOR CHANGE! Who was looking out for the consumers? read more

Katie was excellent today getting what I needed to happen and fast! Thank you for all your help today and being so efficient.

I recently rented a unit at Public Storage in Moorpark. I was able to get a latger unit than I expected for a great price. I made all the arrangements easily through their website in a short amount of time. I was emailed the gate code, billing information and my units information right away. They even had a padlock waiting in my unit if I needed it. Everything was taken care of without even needing to speak to someone in the office. Thank you so much! read more

Kyra at the front was SO nice and helpful and went above and beyond with all of my questions and answers. The storage unit itself was very clean and the space was great. They follow all of the COVID precautions which is awesome. Can't wait to have my stuff stored there as it is affordable to rent. I feel extremely comfortable and safe and know my stuff will be secure! read more

Quiet, calm location. Made my reservation through call center with 0 wait time :-) Devon was great help! Thorough work. Now renting a 5x5 in climate control section read more

So easy to use on line reservation and app. Nice to have more room in my garage! Very clean and manager very friendly and professional

What can one say about "storage": sign-up, get a lock & key, shove your stuff in, lock up behind you. Dirty or clean =========== They have inside and air-conditioned lockers for a mint. Frankly, it's a little claustrophobic for me, plus a lot of extra turns equates to extra handling. No thanks. Outside, they are drive up units...1 story...meaning, all of them. That, my friends, I love -- easy access is what I say. Problem for me, very dusty. The outside door is one thing, but inside was filthy. I brought a stepladder, a swiffer, spray cleaner, and lots of paper towels -- wiped down all the walls and mopped the floor. It was very necessary. Trouble is, a couple of months later, the inside was very dusty again. Sigh. 6 months or pay the lady =================== Be prepared for a rate increase. They raised my rent 10% after 6 months of staying. The local people said it was corporate -- really now. Customer Service ============== Actually, win. Very competent and smart people running this place. My guess, college grads that got papa's money. Still, you have to be nice and on-top of things, and that they are. Bottom-line ========= They're nice, so I'm nice back. 3 star is generous, and saving this from 2 star hell. read more

Really clean and efficiently laid out facility. I was able to reserve and pay on line, and everything was waiting for me (including a lock) when I first arrived. No paperwork or anything. Great place. read more

I rented a unit for a few months and the price increased 4 times during that time, the last increase being $40/month. I paid through the end of March and moved my stuff out on the 26th but was NOT done with the unit. I called on 3/31 to make sure they weren't going to charge me for March and was told that my access code had been cancelled because I vacated the unit on the 26th. In the meantime, they rented the unit and charged the new tenants (essentially double-renting) - this is not about the money but the principle. I highly, HIGHLY suggest looking elsewhere for storage unit. Also, the "security" gate was broken and left open for over a month so all the units facing the alley were left unprotected. Emily in the office is crazy rude too...so heads up. If zero stars were an option read more

Very convenient and the new app access makes entry and exit so much easier. Manager is always available and helpful. Clean buildings with easily accessible carts and elevators. Overall a great experience. read more

Very clean place!,Well lighting in all areas .Staff was very helpful.I would recommend this place for storage

They start you out at a low price plus the free month for a 1.00 if they still do that but then they start tacking out on insurance then you have to have a certain lock along with other charges. And YOU HAVE to pay it no matter what, then they say there's controlled air conditioning but for sure not on the 2nd floor! read more

Pros: Place is clean, easy and convenient to access, offers climate-controlled units Cons: My monthly rent on a 10x10 climate-controlled unit has gone from $163 in January 2014 to $260 by June 2017--a 60% increase! I don't think that is a way to treat ongoing customers. Shame on you! read more

I just want to say I've had the best experience here thanks to Sean! He's an amazing hard worker. Every time I'm here he's always helpful. Friendly reminders are always helpful especially when it took me awhile to figure out how to lock my unit properly. He'd make sure everything was always secure and safe. Thank you Sean! read more

Initially, my girlfriend set me as an authorized user on her account Now, I want to open a new account under my name and put my stuff in my own unit, and I'm told they will charge me 50some bucks more because I was "family" of an existing account holder I asked them to remove me from her account so, as I would have my own, right? Well, the guy there not only didn't help me, he treated me very un respectfully I've tried calling district manager (gentleman with a name of "Jonathan Devlin") and have no response at all ----- Update: the district manager did call me, but told me exactly the same thing. Ended up renting space there as I needed an immediate place to store my stuff, but definitely moving to another storage company right before end of the 30 days Very bad customer service read more

This facility is well maintained and very secure. The staff here are all very professional and customer service is awesome. If you need storage and want a safe place to store your things don't hesitate to come here. Thanks public storage of Moorpark you guys and gals are awesome. read more

I paided $325.00 just to get away from the manager in Oxnard. She restricted our hours and we wernt aware. Of this so the next day she set the alarm off for the entire facility...watching me struggle to load our mini van...told my wife she was going o make sure we were put on restriction where ever we went...and now after i paided for the storage next to my work 45 miles away we were told wed have 24 hrs to vacate and that Public Storage just wanted us gone after one day of being there and no rules broken. I am glad to be banned from their place. Its like living with yourf mom who wants you gone . too many rules and they can kick you out just because they dont like you. They. Evicted me without telling me why and i had to take off work to help my wife pack up within 24 hours and they still havent returned my money that they took from me. I belive it was retaliation from the woman in Oxnard . Dont use them if you can help it. They suck. read more

Leia was very nice and offered many services we hadn't thought of. Our unit is ground floor and ideal for our needs. There was no high pressure and everything was explained to us including hours and entry instructions. Thank you Public Storage for hiring good people!! read more

Don't use this PS location! Earlier this week (6/22/21) I booked a reservation for a 10x30 storage good to 6/28/21. I live in Simi and really need to move closer to August so I decided to wait and think about this reservation/location for a few days. Today (6/25/21) I decided to book this one as I learned that there is very limited availability for large size storages. I called and spoke to Devon to book it and to my shock he said he gave my reserved unit to someone else!! He said someone came in with cash and he gave it to them!!! (He probably received a kickback) This is a disgrace! Very disrespectful to customers!He gave it away from under my nose! I had a reservation good to 6/28! He said it doesn't matter. So people just go to any Public Storage with cash and get whatever storage you need!! read more

Colin the manager was awesome! He explained everything in great detail and showed me how everything works. I felt comfortable choosing this location for my storage. read more

I like the idea that you can enter gate code on my phone app without touching the key pad. The storage place is very clean and the staff are very friendly and helpful. read more

I hear that Devon was helpful to my mom to get boxes and breaking them down. My question is why do they ask us for review. To me it's a bit manipulative to ask seniors for reviews. Yes, thank you for helping my mom. I just don't like that they pressure a senior citizen to give them a review. read more

Wow terrible place had a very bad experience with them ! They changed the code without even letting us know not cool !! Don't go there terrible management and employees!!!! Rude and unprofessional!! read more

A very nice facility, Devon the property manage was really great went out of his way to be helpful.

Great place! Moving sux but it's nice that people like a Justin are there to help you out. Very good affordable stuff holder.

Awesome service, Justin helped us decided what size storage was best for us and informed us about promotion.

Greg and Devon did a great job helping us out today. Facility is clean, well lit and very secure.

I loved, loved, loved having storage here. I had a large 10 X 10 foot unit near an elevator. So spacious and easy to get in and out of. After a bad flood several years ago, I had to quickly box up and put nearly everything that survived into storage. What a relief to find this location. Ok, the halls get dusty but Moorpark is often a wind tunnel. That didn't impact my location, so don't let that deter you. The customer service is awesome; I never had one single problem in the three years I rented there. The only reason I'm out is because I needed to go through all that stuff and it took months to sort through once I put my mind to it. I'd rent there again in a minute. Thanks Justin and crew! read more

Justin is the man ! Thank you for answering all my questions and helping find the right unit. read more

I've been renting a 10' x 10' storage unit at this Moorpark location for about 6 months. If you decide to rent from Public Storage, please be aware that they'll hike up your monthly rent even if you're a loyal customer. After about 5 months, my rent increased by $19 a month due to "operational costs." If you can't afford an increase, they'll recommend you downgrade to another unit, but they will not budge on adjusting the rate of your original storage unit. Corporate is clearly more concerned about making money instead of retaining their customers - and because of that, I won't be doing business with Public Storage in the future. Prior to the rental rate issue, I had a really positive experience at this Moorpark Public Storage location. read more