I go here to get my eyebrows waxed and facial massages they are always polite on time and offering additional services with out pressure( more informative than pushy sales). read more

I set up a membership with monthly massages I went twice and then I broke my ribs. I called to cancel my membership because I could not get messages with so many broken bones. Right after that I had a knee replacement. It has now been eight months and I discover that they never cancelled my membership and were charging me $99 a month for a service I believed I had cancelled. Now I find out that I had to send a letter to cancel.no one told me this. This is a scam. A good company would have noticed the inactivity and contacted me. This company just stole my money with their send a letter scam. I give this company no stars and I hope others don't get caught up in their shady tactics. No wonder they are growing so fast! DO NOT RECOMMEND! I was forced by the system to give at least one star before it would accept my review! I give it none! read more

I can't remember who I saw but I have her card somewhere. She was visiting from the Webster Groves location and she is the best massage I've had in a really long time. I had a headache going in and she got rid of it. I'm a new mom and had a c section six weeks ago so I really needed an amazing massage. My last few ones here were good but no great. May also have been because I was getting prenatal ones. read more

Morgan Ford Massage & Spa - Day Spas Near Me - Saint Louis, Missouri

Terrible, unprofessional service and customer care. Their booking system supposedly had a mistake, but they took no ownership or effort to correct anything, and instead charged for a service that did not happen. Book somewhere else. read more

They do not honor customers who request a female provider, and then charge you full price for not providing services. This has happened to multiple guests. They are rude, dishonest, and do not deserve any business. Take your money elsewhere! read more

I booked a massage online the night before. The only thing available to specify was the time. I put in the notes that I prefer a female provider. They called me the next morning and left a message that I had booked with a male. Well, no. I didn't book with anyone specific and if a female isn't available, I would like to cancel. So they charged me for it. It was ridiculous. There's no way with their online booking to specify a provider, but they notified me that a female wasn't available and then still charged me for canceling? Who does that? They lost a customer before I even stepped foot into their business. Go elsewhere. read more

the lock their front door for lunch and do not answer. There is NO posted or hanging sign indicating this nor, was I told via setup call. I spent 20 minutes in freezing cold, calling. Nothing on mail about being closed and locked for lunch either. Thought I had wrong day or time...left I called again upon my return.....rude lady who, acted as if customers exist for service the providers of service! Will never go back here! read more

Staff is kind and friendly. Helpful in selecting products and took great care of my needs after pinching a nerve in my back.

Amazing massage by Heather! I also wanted to shout out the great customer service here! I accidentally went to the wrong location in tower grove and Sarah greeted me and was able to call the soulard location and let them know I would be a little late. She also moved my appointment a little to accommodate me driving to the other location. Overall, a great experience with Sarah's help and Heather being so accommodating and a great massage therapist! read more

Horrible customer service and worse massage I ever received. Buyers beware. I booked a massage and facial on the same day and the lady I booked with turned out to be sick, so they sent a replacement, and it was horrible. I won't be back because I tried to cancel the facial (I didn't want their hands on me anymore) and was still charged half. read more

I honestly wish I could give a negative rating. I booked myself for a Swedish massage with aromatherapy and a facial with steam treatment. My brief thoughts about both treatments: If someone is pushing their head into the bed to pull away from the aesthetician who's doing extractions, pressure needs to be let up or that person needs to check in with the client about applied pressure. I had bruises all over my face from the extreme pressure once I got home from my appointment. My massage was fine. That's it. I was giving them a second chance after my first visit that was also super disappointing, but turns out I just need to move on and go somewhere else. I also can't support a business who look at clients like a paycheck. read more

Pretty simple. don't keep charging people after their membership has gone unused for more than 3 months or even longer. they will not cancel a membership for you if you've let it slip under your radar. They will keep charging you for over a FULL YEAR of not actually using their services if you've forgotten. this money is nonrefundable and cannot be used on products, only services. please, never set up a membership with these people and let it slip your mind. read more

I've been visiting the Tower Grove South neighborhood location for several years and have loved every experience. Every masseuse has been awesome and brought me so much relaxation! Jen is super with waxing and facials. I visit Jen on a regular basis because she's just that great!!! read more

Morgan Ford Massage & Spa - Day Spas Near Me - Saint Louis, Missouri

Really disappointed with my first experience at Morgan Ford (Webster location). I had Dakota for a massage, and he was fine. However, there was talking or some kind of noise for the entire hour of treatment. There was maybe 10 min of quiet, total. Every time I'd start to drop off to sleep, I'd be woken up by people talking. I actually thought about getting up in the middle and refusing to pay but I hadn't had a massage in ages and thought surely they'd get quiet. The front desk person apologized and said she could give me free aromatherapy and heat for my next massage - a total gift of $10! This is not the way to do business. I will never go back here. read more

Terrible customer service! Tried to book a spa party for 2, yes TWO months. Used online portal as suggested, multiple times. No response. Left messages, no response. A friend called 3 times and was told only 1 person, Colleen White, could book parties and she would call on Friday, 3 Fridays later, no response. Finally got her on a Friday only to find out she was booked...would it have been too hard to return a call, or 5 calls, or reply once to the multiple emails sent via website portal? But not, very sad customer service, disappointing. read more

Remember those Herbal Essence commercials? You know, the ones with girls who enjoy washing their hair a little too much? I always wondered how it was possible that washing hair caused one to have such a pleasurable reaction. I even bought the shampoo to find out, yet never once felt the urge to moan and groan and pronounce "Yes!" over and over again in excitement. After visiting Morgan Ford Massage & Spa, I now can relate to those ladies in the Herbal Essence commercials. "YES, YES, YES!" While my achy back was staying in St. Louis, I browsed through all my discount sites, looking for a good deal on a massage. When I came across a great deal for Morgan Ford, a locally owned and operated spa, a friend and I didn't waste any time making an appointment. I'm always weary when buying deals for restaurants, massages, or any other services online, but a majority of the deals I have bought have ended up being thoroughly enjoyed by moi! I was put with a smaller built girl and I thought to myself, "I bet my friend got the strong massage therapist. Ho hum." Ever hear of that saying, 'Don't judge a book by it's cover'? Yeah well that saying smacked me right in the face, or rather my back. I received a deep tissue massage, by Amity Helton, and I have to say it was one of the BEST deep tissue massages I have EVER had. I WILL be back when I'm in, near, or even just passing thorough the St. Louis area. I'm tempted to drive five hours just for a massage. If you have any knots to to get rid of, Amity is your girl! She hit every single knot and made it hurt so good! http://www.youtube.com/watch?v=4dOsbsuhYGQ&feature=kp In addition to the Tower Grove location on Morgan Ford Road, there is also another location in Soulard. I had two girlfriends I work with visit that location and raved, as well. I, myself, can recommend Tower Grove (about 15 minutes from downtown St. Louis) and having massage work done by Amity, but I believe you'll be happy at whichever location is more convenient for you. Make an appointment and enjoy! read more

While I am a little on the fence about sharing an unhappy review for Morganford Massage since my first experience was fabulous during my Chinese herbal body scrub and wrap - I am stunned at what not only is an excessive fee given to those missing appointments, but also at the unprofessionalism I just encountered when I called back to learn if we could work something else out. I booked a facial just last night for today. And after being sidetracked by two unexpected client calls today, just completely blanked on my appointment until minutes ago. When I called to apologize and reschedule, I was told that I was charged the full cost of the fee for the facial - $70.00, and that my card used to hold the appointment was already charged. I am stunned. Even my Dr.s at Barnes do not charge fees like this. I chose to hold off on rescheduling and avoiding $140.00 in total for the service, and also thinking maybe this place isn't doing things I appreciate anyway, and my money may be better spent somewhere else. I get it. I missed an appointment and that is not cool or good for their business. However, the nature of their business cannot get around this occurrence either. I called back and spoke with another individual who literally said to me; "I don't know what you want me to tell you. I don't understand how you can forget an appointment you just made last night." Are you kidding me? This is rude, condescending and critical. Shouldn't they be working to maintain a new customer relationship and keep that business? She agreed to take my number and get it to the boss who was unavailable. I'm mortified at this level of unprofessionalism, lack of basic respect and that I was not at any time informed of this fee or practice while I booked the appointment. I don't care that it is on their website as it was explained to me, it should be explained as I am booking the appointment. Now I have $70 going to a massage spa who didn't tell me that was a possibility, didn't perform any service and didn't try to work out an arrangement mutually beneficial for everyone. I am more than disappointed and want to warn others of this excessive practice that is not made known to the customer spending their money there. Buyer beware. read more

I bought a Groupon for Morgan Ford Massage Therapy and was very pleased. My massage therapist was Barbara. When it comes to massage, I prefer medium-ish pressure. She started a little to light for me, but quickly increased the pressure when I requested. She didn't try to talk to me the whole time, which is my pet peeve. I don't mind the occasional question or comment, but I hate it when a massage therapist tries to carry on an entire conversation. The only downside was that my massage was supposed to come with aromatherapy, but I really didn't smell anything. The hot towels weren't that great either, they quickly became ice cold and not very comfortable. I will return to Barbara and I will try the hot stone massage! read more

I know businesses are struggling and so I write this sadly as I have been visiting MFMS for 5 years...both the Tower Grove and Soulard location. I have never had a massage therapist literally fall asleep on me while doing my massage. I just went this last Saturday and she was massaging my neck and would stop working and then jolt awake. Not only was this jarring, but so incredibly awkward. This continued on for my entire 90 minute massage. I still paid, didn't say anything and tipped well. I hope that the woman who did my massage was just extremely tired due to other factors. Will come back, but definitely won't book that individual again at the Tower Grove location. read more

Having recently started a new desk job (I've been on my feet for the past 2 years) I re-discovered the knots that come along with sitting at a computer all day, which led to the purchase of a massage on Groupon. A friend of mine recommended Amity, and I am so glad she did! I am rather small, but my back is made of bricks and it takes a lot to work the knots out of me. Most massage therapists I have dealt with must be afraid of hurting me, because no matter what, I always leave with a few knots still intact. Amity dug in and tackled them, and it was glorious. Only once or twice did I have to ask her to ease up on the pressure as she worked me over and found spots that I didn't even know were tense. The massage was so great that I signed up for their monthly massage package... by far the best deal I have encountered at $49/mo! I'm on a budget, but decided I could make that work if it would help me feel better, plus there was no contract so I'm not locked into anything. I had my second appointment yesterday, and once again it was great. The best part (aside from actually getting my knots worked out) was that Amity didn't just do the exact same massage again, but really worked out the muscles that needed it (turns out typing has lead to some crazy tense arms, who knew). It was a great way to relax before heading into the craziness of the holidays. read more

Easy location, easily booked with short notice, even though they sold tons of Groupons (self included). Andrew was massage therapist, trained at Healing Arts Center in STL. IMO, huge difference in techniques, depending on training. It has been my experience that Healing Arts grads have better skills than community college trainees. Just sayin'. At any rate, I had hour massage with hot towels & aromatherapy. Hot towels felt great. Andrew was quiet, unless I prompted convo, which is Everything when you just want to relax. He was very skilled with firm, just right, pressure that I wanted. I would definitely return & gladly pay FULL price. Worth the $$ read more

I found this place when I was newly pregnant and looking for a massage. I seriously tried about 5 places before finding someone willing to give a 1st trimester woman a massage. It was a progressively frustrating process, which of course made me need a massage even more. I am so thankful I found this place and my wonderful therapist, Jenn. The spa is small and intimate, it has a very cozy feeling. Jenn spent time before the session to figure out what my needs were and my likes & dislikes. I really liked her style; she makes good use of accupressure and release points, just what my shoulders needed. I was so happy leaving my first visit that I bought a package. I will unfortunately be moving out of town and hate the idea of trying out new therapists, but am happy to have found this place while I was here. Another point I like about this place is an hour massage means an hour massage, that little 'consultation' at the beginning does not cut into your time like it does at so many other places. read more

I was in St. Louis on a business trip and wanted to get a massage on short notice. I was so lucky to find this gem of a spa. Amity was my massage therapist. Amity was so very professional and a talented massage therapist but in addition, I felt she connected to me energetically and knew exactly what I needed with the right amount of firmness where I needed special attention all without me having to tell her. I get massages often and highly recommend Amity. My girlfriend also received a 2 hour massage and stated her therapist Anna was just as good. Additionally the spa space was really fun and nice, and prices are very reasonable. Now if I can only find another reason to come back to St. Louis! read more

I had a groupon for a massage and facial and they were both great! The massage was really good and she totally worked out some serious knots in my upper back. The facial was very relaxing too, and I usually have not had good experiences with facials. I would certainly go back. Scheduling was easy and everyone was very friendly. They have a good assortment of natural skin care products, too. The only complaint I have is that there's just a little basket to put your clothes in, and since it's winter mine definitely did not fit (just my boots took up the whole basket) and I ended up carrying this huge pile of coats and clothes from one room to the next. It was just a little awkward, nothing major. read more

I received a Deluxe Spa Facial for Christmas. I was excited to use the gift and I was finally able to get someone to answer the phone at the Soulard location. My aesthetician was very nice. The products felt good on my face. However reading about getting a 20 minute massage in the description...I did not receive that. I did tip the gal as I normally would but I will NOT not book another high end Facial here again. read more

I have never had a facial. I booked an appointment with Sarah, the manager, for a custom facial. Upon arrival, I was asked if I'd like water or tea (bonus!) and to fill out paperwork. I was then enforced into the room where soft music was playing and the light was dim. Sarah and I discussed my skin concerns and formulated based on that. The whole experience was fantastic. She even gave me a scalp massage. I can't say enough good about this place! Will be returning!! read more

I scheduled an appointment through Groupon and I lost my money since I didnt cancel within the 24 hours window. I asked the staff to work with me, but they refused (didnt want to reschedule, reimburse me, or give me a discount for another appointment). read more

I have been going here for massages since my first Groupon and I love it so much. Every one I have had is super friendly and welcoming. The scheduling is easy and online. I just had my first bikini wax with Maya and it was painless and quick. She was professional and helped put me at ease and she was very detailed. Highly recommend! read more

I have gone to Morgan Ford Massage & Spa for years - I have never had a less than awesome massage. The staff are very professional and I always feel comfortable after I go there. The only negative was the facial I previously received - I could not relax because the technician would not stop talking to me about her life. Other than my one negative experience, I love this place and will continue to go here for years to come. read more

I really wanted to like this place but my experience there was just awkward. I was there to get my eyebrows waxed and told her to shape them a bit but mostly clean them up. What I got were pencil thin wiggly brows and the right one is longer than the left. I just paid and got the hell out of there. I start a new job tomorrow and I'm mortified. I wish I could turn back time and go somewhere else. read more

Morgan Ford Massage & Spa - They looked better before I went. - Day Spas Near Me - Saint Louis, Missouri

Just had my first massage here with Matt and holy hell was it amazing! I've been searching for a massage therapist for 4 years since I moved here and have always been disappointed. The dude listened and interacted just enough not to get me out of my zen but to help me be a part of the experience. He was very attentive and caring. The spa itself is small but had a welcoming vibe. The lady at the front desk was very sweet and offered me the monthly package but not in a pushy way. Just like "hey it's available". I took her up on it and love that I'm not locked in but saving a $11 a month on a massage that I planned to get anyway. Even though it's on Morgan Ford, it's down enough where parking isn't an issue. Matt also gave me a thing of Biofreeze to take home. Over the moon to have found this place and Matt! read more

I always have a good experience here. The entire staff is friendly and personable. I had my first facial here yesterday with Shannon. She is very pleasant and conversational. She checked in with me often to make sure I was ok with the products she used. I would highly recommend her, she will take good care of you! Overall, it was a great experience and I will definitely keep coming back. read more

Have seen several Therapists at Morgan Ford since it opened. I highly recommend Morgan Ford to both occasional and regular clients. Their system for booking and maintaining appointments is wonderful. There is no high pressure sales pitch, no up sell, and no bad therapists. Everyone is highly personable and professional. For myself, this has been a refreshing change after years of dealing with other Spa's and Massage clinics in St. Louis. I also highly recommend the massage therapist Angel for those needing deep tissue work. Her ability to understand an dread ho much pressure is required at a given session is amazing. read more

Cancelled membership because massages were ok but not great. Found much better massage therapist at Massage Luxe. Also was charged after I cancelled and took two days for an easy fix. They told me I had a credit that never expired when I cancelled and just so happens that is no where to be found. Also the tables were a bit old and squeaky so kind of takes away from that relaxing supposed to be professional experience. read more

I purchased the groupon & scheduled my appointment over the phone. However there were some scheduling issues and I found out therapists don't have to take Groupon appointments. Otherwise, they worked with me to get my appointment on the weekend (which they allowed even though the Groupon was only M-TR). Other than scheduling issues, my massage was very relaxing! Front desk was very kind as soon as I walked in! read more

I have horribly tense shoulders that I've neglected to take care of for years, so I decided to finally find a place to get a decent massage every month or two. After trying a couple of other therapists, I settled on Johanna who has now given me a 30-minute and a 60-minute massage. She's really laid back, and makes the whole experience relaxing. She's good at noticing where the sore/tight spots are, and focuses in on those. I didn't dislike the other therapists (Tracy and Janis) I just liked Johanna more. She talked to me a little, but not too much, which I appreciated. The very best part is that every month since I've had my first visit, they send me a "We Miss You" email with a 10% off code! I know 10% isn't very much, but I don't like paying full price for anything so it convinces me every time. Being able to book online is a huge plus for me as well. read more

Great brazilian wax! Jennifer's technique is great, fast and thorough. I just moved here from Austin and needed to find a good place for waxing. I've been getting brazilian waxes for over 8 years and I highly recommend Jennifer. I've never experienced a more thorough, fast and professional wax. I also recommend Amity for a deep tissue massage. She worked out a kink in my neck and shoulder that was giving me headaches. She knew the right pressure points and firm enough that I was feeling the tension release immediately. (I requested this amount of pressure) The rest of the day I felt relaxed but also energetic. My headaches haven't returned either. Highly recommended! read more

I visited the Soulard location because I purchased a groupon for both a facial and massage. Very very great deal! I booked by phone a week or two before going on vacation to St. Louis. The receptionist I spoke with was very polite and helpful! The business itself is very nice and in a really cool building. I had a 60 minute massage with Kevin, who was amazing! Probably the best massage I've ever had and he was very informative and took care of my troubled areas. I wanted to take him home in my suitcase! I felt like the facial I received consisted mostly of the steamer just sitting over my face. Not much else to say. I did like the fact that even though I booked 2 separate services with different people that I didn't have to change rooms myself. I was very disappointed in the blow dry/style :( As soon as I got back to my hotel room I took the bun down (which had fallen quite a bit itself) brushed out the hairspray and finished blow drying and styling it myself. Maybe there was some miscommunication during the consultation? I definitely felt my hair looked much better when I first arrived than it did when I left. Despite the disappointment, the stylist was very nice and helpful with things to do/places to eat in St Louis. read more

First time ever getting a massage but I was very satisfied. Chelsea found sore muscles I didn't even know about and took her time to work out the kinks. True to their alogan. She filled the entire hour massage. The place itself is small but the workers are friendly. There's only really one chair to wait in that I saw while I filled out my paperwork so not much room. read more

Just finished an hour long massage session with Deb. I'll never be the same again. I've never had my body feel so relaxed and rejuvenated at the same time. She's a miracle worker and I look forward to seeing her on a regular basis. Well worth every cent and then some! Thank you, Deb!!!! read more