First rented a climate controlled unit back on 2019 for our move from GA. We then rented another…read moreunit for my MIL when she moved to be near us. Now we are needing storage again, to include parking. This is the cleanest place EVER and the staff are warm and friendly and know how to listen to what the customer needs. It's not a chain storage facility at all. The manager keeps the facility very clean. Even the restrooms are so nice and clean.It is a gated property which makes us feel safe storing there. Local is the best. No thanks to the bug infested and non present staff at other big box facilities.

What an asset to our community. I had to rent a lot to store my JEEP. The process to secure my…read morespace was seamless. Staff was extremely friendly, promptly followed up on my request and made it happen! They have a computerized gate accessed by personal code both upon entering and leaving the facility in addition to cameras; this makes me feel safe that my property is secure. They were up front about all cost, and even pro-rated the month since I didn't start the first. Extremely professional. I will be recommending their service to others.

My husband and I are very please with Advantage Stor-N-More. The owner Adam is extremely helpful…read moreand quick at responding to my texts. The facility was clean and secure, and accessing our belonging is a breeze. We highly recommend it for anyone in need of reliable storage solution.

From the owner: "Advantage Stor-N-More in Rock Hill, SC offers secure and convenient storage solutions tailored to…read moreyour needs. Contact us for details!"

Let me start by saying Don & Tine have the patience of Saints…read more So I tried to call in advance when i knew the pipe burst in out new condo in Charlotte and our furniture was coming from Jacksonville, FL, OMG! Where will I be storing. So I went by YELP reviews (Of Course, DUH) and I found this place and I called and called as I was honing my needs and spoke to 3 or 4 CSR's. Gave a credit card for what I thought was the Down payment and holding of my unit and so I head out for NC and my day with Don and Tina, I walk in and give them my info and they tell me the price has gone up. I Was Livid, Bait and Switch is what I said, Took my money for one thing and you do not have it, On and On I went, Stress of Move had worked it's way out and what did Don and tima Do after 5 mins of me ranting? Those wonderful people smiled at me and said it would be ok and let me know the people I talked to were att he U HAUL Call Center, as when they (Don & Tima) are out helping customers the main number reverts to CSR's not in the office. Due to that fact and the CSR's only have a general understanding of U-Haul Facilities in general they took my CC and Did not charge, Referred me to a unit I did not need and to make a long story short did not know what they were doing. Now with my moving truck in the parking lot , Don and Tina took handle of my situation and fixed everythuing a provided me a with a unit that fit my stuff perfectly for consideraly less than the $00+ unit the main U-Haul had put me with. My stuff is there Safe and Sound and I have the confidence that customer service provided by them was exemplary, If you neecd to store, Store here! Thanks guys

Was caught in a downpour when I returned with the truck. Made a mistake, locked the key in the…read moreignitiion. They charged me $225 to have a locksmith come and open the door to retrieve it. There is no way it costs that much to pop a door. Their response was "well that's what we charge". I guess their stock price is not high enough, it's time to milk the customers!

Extremely deceptive. I needed a space starting in mid February and made that very clear to the…read moreemployee I spoke with initially. I also asked if I could cancel prior to my need date if my plans changed. They put through the charge on the day we spoke (Jan 21). I do not need the unit and now I cannot get in touch with anyone, just VM, no live person. Be careful when booking for the future, you will be charged on. I do understand that they need to lock a booking up, but there should be a way for cancelling and receiving money back if you never set foot into the storage unit.

Very easy to get setup and move into your unit. The parking garage is easy to back into with a…read moretrailer. Great location of you live near or around park road

AVOID this location!!!! If I could give zero stars, I would. The units are run down with poor…read morelighting and interior panels falling down. The customer service is horrible. We started at a very reasonable rate about 1 year ago; which was quickly increased by hundreds of dollars. They lure you in with a low rate and then issue increases every 6 months or less. We had to hire a moving company to move all of our items to another reputable facility with proper lighting and great customer service. To make matters worse. I needed to dispose of two bags of paper and a small bookcase. I located the trash bins and the gates were "wide open" upon my arrival. I placed the bags in the dumpster and left the small bookcase outside the dumpster as it was in "good condition". Imagine my surprise when we received a very unpleasant phone call, accusing us of leaving the trash gate open and we were labeled as "dumping" and assessed a $75.00 dumping fee. These folks are hungry for money and will do anything for it. STAY AWAY!!! Choose another facility. It's not worth the headache when there are many other options.

The grounds are dirty, many of the doors are broken, and the contents inside are spilling out onto…read morethe grounds, there was rodents, I had two units broken into, I spoke to other tenants that had their units broken into, they raised my rent three times over the past two years, they found that my locks were cut off my units. They put new combination locks on the units sent me an email to let me know that I left my units unlocked and did not give me the combination to the locks that they put on. They left my locks laying on the ground like more garbage The lights in my unit never worked and one of the units flooded, and everything was wet. There is always creepy people lurking around the lot looking for a place to sleep, etc. There are always people in the lot doing mechanical repairs to old vehicles or old appliances, etc. There is a giant pothole that you cannot avoid that is over 8 inches deep Left several messages never got a return phone call After I moved out and left a bad review. They called and wanted to know what my problem was.

Door is constantly broken and cannot get in to retrieve or access my things in my storage unit…read more Recently drove down with a huge moving truck to come access my storage unit & the door was broken to get inside, there was no phone number to call, and no one was in the office Absolutely unacceptable. Please do not rent a storage unit here- you may never have access to it when you need it. Not sure why I am paying $70/month for. Storage unit I cannot access.

Charlene is very patient here show me the storages. Explaining the documents for me. The storage…read morespace is nice and clean.

I just wanted to take a sec to wrote this because I feel it's important to give credit where credit…read moreis due. I came into this location in immediate need of a storage unit, and having never had to secure one before, I had A LOT of questions. I also had a few criteria I really wanted for the location of my unit - I wanted to be as close to the security cameras and elevator entrance as possible, since I or my other teammates would sometimes have to come to the unit alone or late at night. Danielle patiently searched each floor in the computer to find units that fit my size specs, along with these other two main criteria, and found a few options. We went and looked at each one, and looked at the location in reference to the cameras for each unit. We found the right one and placed it on hold until the 1st of the month (today), so we could start the rental on a full month. On the 1st, I went back in and found that my needs had changed. Even though this caused her to do a little more work to edit the info in the computer, she was still super helpful and upbeat. After a little while, we found the perfect, bigger unit and got it keyed and ready to go! I am so thrilled to finally be able to move this stuff out of my home into a space where it can be organized and well kept. I really like that there are trashcans on each floor, easily accessible, and bathrooms on 2 levels as well. The office at this account is clean, welcoming and they even make popcorn on the weekends for their customers! So far, I'm really loving my experience with Morningstar!!

This facility is the best option in Uptown Charlotte. The building is extremely secure and safe…read more Customer service is outstanding! Danielle is the best! She was helpful and very knowledgeable. She made my move a whole lot easier and stress free.

For months, every week I drive by I've seen the water leaking out over the sidewalk and street…read more I've called to leave a message and let them know, but nothing has been done. There has been a drought and they don't care about how wasteful this is. I will take this post down if it's ever fixed. Not sure if it'll happen because it's been like this for months.

The facility is well kept and overall the customer service is good. But trying to figure out why…read moresome tenants have 24hr access while others access stop at 10pm