Unfortunately, had to call Maryland appliance repair LLC more for my Samsung refrigerator which was…read morenot cooling properly. Mike diagnose the problem quickly and get the best fix he could given inherent issues with the refrigerator. Cannot recommend this company anymore highly than I have and the only drawback is that their popularity has resulted in longer wait times to get to customers. Great people to work with

All went well came to my home when he said at the time he said and had my problem fixed within an…read morehour

Superior service from this company. Not just the technician - Travis - who is clearly well educated…read morein his line of work, but he was very thorough, organized, top-notch service all around. The support staff behind the phones are as well very polite and provide timely updates to the repair status. I will 100% recommend this company. Managers & Owners should be proud to know that top tier employees are representing their company in the best possible way.

Chesapeake Home Appliance Service no-showed for my confirmed January 21, 2020 10am-1pm service…read moreappointment. I did not receive any response to my follow-up voicemails. Obviously I will not provide them any future business nor will I recommend them.

Tony, was great, even though he had to wait on me for a few minutes. He came in and went straight…read moreto work. He figured out this issue in less than 10 minutes. Thank you, Tony, you sir are a true professional, sir. I would recommend you and your company hands down. If we could give you 10 stars we would. Stay safe.

We scheduled appliance repair for next day and were given an 8am-5pm window of arrival. Someone…read morecalled mid-day to sell me a warranty, but other than that there was no customer service contact. After waiting around all day, had a 3pm time on the online message eventually and the lady said we were assigned to a tech. Then it moved to 4pm. At 5pm, it moved back to 8am-5pm. By 5:30pm I was able to get around the chat bots in customer service to talk to an overseas customer service that informed me our tech wouldn't be coming and they wanted to reschedule. Don't waste your time with this company, they don't communicate, you can't get ahold of real people, and the service is non-existent.

Made appointment- no show no call - it is almost virtually impossible to call a person anymore to…read moreinquire about any piece of your service. When I finally did get a hold of somebody, I believe I was speaking to people in India. They had no interest in anything other than rescheduling.

Mike, the service tech, was prompt and professional. He quickly diagnosed the issue and had the…read morereplacement part with him. He was conscientious and friendly. My complaint is the cost, which does not reflect on Mike's service. The cost was $568 to replace an evaporator fan. The part is $75. The diagnostics were $130. The remaining labor for about 30-40 minutes was $353! Pretty prohibitive.

DO NOT USE THEM!…read more Completely screwed me and STOLE my money. Sent out their repair guy Nick Reynolds - seemed to be a nice enough kid. Claimed to have fixed my dryer and quickly identified issues with my refrigerator and dish washer. I paid him for the labor AND gave him a deposit for the parts to repair the refrigerator and dish washer. He promised to return within no more than 1 week. I paid a total of $375 and he hasn't been back since. Numerous text message exchanges and voice mails but 4 months later, he still has not shown up. I attempted to dispute the charge with my bank but Terrapin Appliance must also be disputing on their end. To make matters worse, a REAL appliance repair company showed up and accurately diagnosed the problem with my appliances. So not only are the folks who work for Terrapin Appliance apparently thieves, they are also bad at their jobs. DO NOT USE THEM!

This guy is terrible I found him on Angie's List to repair my gas dryer from Samsung and he never…read moreshowed up he had excuse after excuse it had been over a month and still he didn't come to fix my dryer so I called my credit card Company to get my money back because he charge me for all Dryer parts that were needed to do the repair but he never came to do the service after I filed a complaint to get my money back with my credit card he finally decided to text message me and tell me he was coming on Monday and if I could please remove the complaint that I had put against his company asking For my money back I told no because by now I had found someone else to fix the problem with my dryer He had the audacity to tell my credit card company that I was lying that he had done all the service repair for my dryer but I was just not trying to pay so I had to call The service repair guy who really does the work to fix my dryer To send me the invoice for the payment that I he had done for me to Prove that he hadn't done any work or even order the parts for my dryer so the credit card finally gave me a refund after I had to prove everything that this guy was lying about doing service repair for me I wouldn't trust this Company with any of my Service repair for any of my appliances There are a bunch of crooks and Con artist Trying to steal money from customers that don't know any better do not trust these people be aware

If I could give a negative star rating I absolutely would…read more Whatever you do, DO NOT CONTACT THIS COMPANY FOR HELP. They are the absolute WORST. Edward Dobbins was scheduled to assess freezer and dishwasher. I followed up with Family First to confirm whether the appointment was made. She was hostile and yelling stating "GE has no right to schedule for Family First." If true how would a consumer client know? After providing account details, she LIED claiming the appliances are not under warranty. GE (who assigned this pitiful organization as a sub contractor to perform the needed work) confirmed the warranties ARE VALID. Same female continued to share "GE refuses to do anything to correct the issues and it is out of Family First's hands so they closed both service tickets, without following up to inform me. I made a follow up telecon w/ GE the service advisor was surprised at the DISRESPECTFUL treatment I received and revealed that what Family First shared was untrue. Two new service tickets were created AGAIN, a GE CERTIFIED technician conducted an in home assessment, created a report, called twice to follow up and provided me step by step detailed guidance. I followed the steps and am awaiting follow up actions from GE. Services Dishwasher repair, Refrigerator/freezer repair

They do not call back they do not show up they LIE and said they message not true. The guy is…read moresupposed to come on Sunday !!??? Never showed up never got follow up call GE is unable to get a hold of them I highly recommend that they go out of business. I highly recommended GE to cancel their service agreements with them. Do not use them. Do not call them.

This place does not offer a free estimate. Beware. The phone system is a routing service and not…read morethe actual company. I sent them their review on Yelp and they ghosted me.

They told me to call for a quote, used the phone service, it asked for my ZIP code, then told me I…read morewasn't in the service area. But they kept sending messages on here to call. How useless that they don't even check if you're in their service area before sending a message.