Just purchased my 2nd Subaru from Austin Subaru on Burnet Road. Overall what a pleasant experience…read morepurchasing a vehicle. Specifically would like to praise my Sales guy Sean Knox. Just wanted to say that Sean Knox is fantastic! I met him initially in June when I stopped by with my daughter for her service appointment. He very simply greeted me and held the door open for me, which in turn had me inquire about a potential future Subaru purchase. He made such a positive impression that when I finally decided to make my purchase in December I sought him out specifically. He was/is very pleasant, helpful and knowledgeable. He is down to earth and not pushy which is a very welcome surprise as "most" sales people at various dealerships are off-putting, thus losing out on my business. Sean goes the extra mile and makes you feel special and part of the Subaru family. As a result I referred a friend to him, who also made a purchase, and I will continue to refer him and your dealership. You are lucky to have such a dedicated and hard working individual on your team. Thanks Sean!

Would give 0 stars if possible. We purchased a 2019 Subaru…read moreOutback 3.6L brand new from Subaru Austin and owned it for 6 years, putting approximately 120,000 miles on the vehicle. We bought this vehicle because of everything Subaru stands for: "94% of them are still on the road after 10 years", they're durable and long lasting, we're outdoorsy, gay, have dogs, all of the stereotypes check check check. We loved our service guy, but hindsight, we were screwed by this dealership: Every service--oil changes, filters, transmission services, inspections, and all recommended maintenance--was performed exclusively at Subaru Austin. Over those years, we spent well over $20,000 on service and repairs. For tens of thousands of miles (well before 60K), I repeatedly documented and reported transmission-related symptoms: Jerking and hesitation Poor acceleration and lack of power RPMs surging unpredictably Difficulty driving uphill Eventually, consistent burning smells Each time, we were told it could be the transmission but they were unable to diagnose any issue. At approximately 90,000 miles, Subaru of America agreed to cover 50% of major engine repairs (CVT front pump chain and CS head gasket), which required removing the engine and still cost us over $6,000 out of pocket. Less than 30,000 miles later, we were told the CVT had completely failed and needed to be replaced for $10,000, or we could purchase a used transmission with 66K miles for $2,800, or Subaru Austin would offer $12,000 for the vehicle. This came immediately after another disastrous service visit where: We spent $1,400 diagnosing the wrong AC issue Returned one week later for the actual issue (cracked radiator fan) after being given the car back The vehicle was returned to us damaged (front passenger door) We provided photo and video evidence proving the damage occurred during service. Subaru Austin initially agreed to repair the door properly, acknowledging it would require full repainting and blending, costing several thousand dollars. Instead, they later reversed course and offered a $500 check, stating management had "nixed" the repair. We were also told that if we sold the vehicle back to them, we would no longer be eligible for that $500. Here is where things crossed a line. We took the vehicle to CarMax, who offered $12,000, matching Subaru Austin's offer. CarMax did not detect the transmission failure. When we attempted to negotiate with Subaru Austin using this offer, we were asked whether CarMax knew about the transmission issue. We answered honestly: no. Subaru Austin then told us they would not increase their offer--but that if we sold the vehicle to CarMax with the bad transmission, they would still give us the $500 "courtesy" check. In other words, we were encouraged to offload a vehicle with a known major defect to another dealer so Subaru Austin wouldn't have to deal with it. Talk about deceptive trade practices and fraud!!! We refused and sold the car back to Subaru Austin. Three days later, the vehicle was listed on Subaru Austin's website for over $18,000, advertised as: One-owner Local trade All services completed at Subaru Austin There was no mention of transmission issues. Given the timeline, I highly doubt a $10,000 transmission replacement occurred before relisting. A few weeks later, the listing disappeared. Shoutout to whoever bought the green/java 2019 outback 3.6L with last 4 VIN#3377... If you are considering buying or servicing a vehicle here, I strongly recommend getting everything in writing, seeking independent diagnostics, and understanding that loyalty, documentation, and following all recommendations do not guarantee ethical treatment. This experience was financially devastating, emotionally draining, and completely avoidable.

Mr Lee has been a great help for me. He helped me to buy my new Rav4 with a great priceread more

I recently came in for service for my Toyota Camry and I would like to say that I had a wonderful…read moreservice, but also straight forward. My service advisor Rafael Montalvo was on point with everything I needed done to the vehicle. The Technician that was putting in the covers on my seat and mat on the floor Kevin greeted me. As both Rafael and Kevin absolutely went on and beyond for me. I asked the technician a few questions before he took my car to get work on he answered my questions but also he assured me that he will take care of my car like his own and I really like that response. Overall I am satisfied with my service, and I highly recommend my fellow friends, workers and family in the Austin area to come here. Thank You Toyota of North Austin, Thank You Rafael Montalvo and Thank You Technician Kevin.

Bought a car using the internet for the first time, I was a little stressed but Eric Pena and Ryan…read moreFaglie answered all my questions and put me at ease. car got delivered and i'm pretty darn happy.

Is this the BEST service experience ever?? You be the judge. Here's what happened:…read more I went in for an oil change on 12/12/25 (not covered by warranty, but i love how they wash and detail the inside and outside of the car so I ALWAYS come here). While they're inspecting the car, Fransisco notices I need a new battery. "Eh, out of budget for me right now" I tell him. BUT WAIT Instead of trying to sell me a battery, the legend Cisco points out that a new battery is covered under warranty for my 2022 Lincoln Corsair. "I don't have a warranty" says I. "You do for 9 more days!" says he. So I come back Monday for a new battery. In and out in 90 minutes, I am -- but the whole time I'm waiting for the other shoe to drop. And drop it does. Jimmy tells me I need new hood struts. Again, I'm no fool -- I'm not falling for this upsell. le sigh Okay Jimmy, what's that gonna run me? "Oh we can get it covered under your warranty since it's still good and it's when the car is dropped off that matters." "Oh!" I respond, completely surprised, looking around for that other shoe that never hit me. Okay can we do it today? "Well..." Ah, here it comes I'm thinking. "It takes a week or two to replace those." THERE IT IS! I knew there was a catch! Except... "But don't sweat it because we can get you a rental under your warranty for the whole time it's in the shop!" This is wild. Okay, I'll be back tomorrow (12/16/25, cutting it close). I get home and get a call from Tracy. "Hey there, this is Tracy from Covert -- I'm calling because you may have gotten some bad information on rental coverage." Bummer. I knew it was too good to be true. Except Tracy called me back the next day and said they worked it out and I'm good to go! So I bring in the car on 12/18 (eek, 3 days left of warranty), they order me a lyft to take me to hertz, get me my big ol' SUV that fits me (I'm large) and tell me my coverage is good for 10 days. This is slightly worrisome with the holidays and all, but they assure me it'll get done. I call on the 26th for an update, and they tell me the parts were ordered that day and take 2-3 business days to arrive. I voice my concern about my coverage ending the 28th on the rental, and get a call back from Patrick that afternoon. "Don't sweat it, we got your rental coverage extended another 10 days!" WOW. Fast forward to Tuesday, 12/30 (well past warranty end now), and I get a call from Cisco. "Hey Mr. Bengal, mixed news for you sir -- the car is ready BUT there was an issue when we were doing the struts. TLDR (too late for that but still) the warranty wouldn't actually be able to cover the struts, but because they said it would, they honored it on their end by applying a bunch of discounts. Cisco felt bad, but let me know I *would* have to pay a bit. Total out of pocket: $21.85. I brought them a catering tray to show my appreciation, but that damn sure isn't enough so I'm writing to share the experience. and let everyone know that I will 100% be buying my next car (looking at a Lincoln Nautilus) from Covert Ford/Lincoln, and splurging for the extended warranty -- all because of Tracy, Cisco, Jimmy, and Patrick. This is the first time in my life that i've ever felt like my service center is trying to help me rather than trying to upsell me, and I couldn't be happier to have car trouble!

Absolutely the most amazing dealership. Gustavo Bittencourt is so wonderful and helpful. I highly…read morerecommend him. I definitely will be back in the future.

My partner and I had an amazing experience working with Jaimi here when we purchased a 2019 Toyota…read moreRAV-4. I felt very comfortable thur out the whole process. From the moment we stepped in we were greeted with wonderful customer service. Our questions and concerns were addressed with the upmost attention to detail. Jaimi was amazing and had our requests met above anything else. She made our interaction like we were good friends hanging out. We were completely comfortable and didn't feel pressured into buying if we were not totally on board. First Texas Honda you got a great atmosphere filled with great people, we will definitely be showing up in the future should we need to buy a car again, Thank you!

Mark is a breath of fresh air in the car sales world! I looked for months for a new (used)…read morevehicle, purchased many carfax reports, researched and test drove, spoke with many sales individuals, and sacrificed many hours to the negotiation waiting games with the sales managers. During one of my daily searches on Auto Trader a new listing popped up for Mark Weinstein Motors. It was a "unicorn" vehicle - rare in existence - an older model, incredibly low mileage, in fantastic shape (barely driven) and the listed price was in the KBB green price range (either good or great price for the vehicle's value). I reached out to Mark, who was quick to answer any and all my questions. I was in Houston and I couldn't make the trip to Austin to see the vehicle until the weekend, but he graciously agreed to hold the vehicle for me without any downpayment once I had set an appointment for a third party inspection. Despite receiving other inquiries about the vehicle, he held it for me for almost a week and even stayed a little late on Friday for my husband's and my arrival into town. The test drive and purchase process were smooth and straightforward. Mark explained everything thoroughly and even went the extra step of fixing the temporary paper license plate on top of an old metal plate to make it more secure. It's another example of Mark's great customer service. Like his great communication from start to finish - phone calls and text messages were always answered promptly. He is good-natured and honest, which is hard to find in the car shopping business. I would recommend him to anyone looking to purchase a vehicle!

My first phone call with Mr. Weinstein was pleasantly easy, he took the time to answer all my…read morequestions and made the buying process unique to his Used Car business. Mr. Weinstein waited for us to arrive (same day-4hrs travel time) after close of business to provide an exceptional car buying experience with 1 hour process of our purchase and drive off. I will definitely refer anyone looking for a used vehicle. Good quality vehicles, no sales gimmicks, full transparency. Rare qualities, definitely appreciated in the used car arena. Thank you Mr. Weinstein.

I brought my Lexus in for her required mileage maintenance for the first time at this location. I…read moreimmediately liked my service advisor and was checked in easily. I decided to wait for my vehicle and was disappointed that I was not given an estimate of when the car would be ready. I've had other makes of cars, and those dealers always provided that. When my vehicle was ready, my advisor came to me and let me know that nothing was found, and provided the extra information I had requested at check in. I received a text that allowed me to sign my invoice, but I was also sent to the counter, where an invoice was presented, so I had that option too. Lexus has a coffee shop for customers, and here's where this review loses stars. The employee working was cold and unfriendly. She wouldn't smile. She wouldn't engage with anyone. When no customer was at the counter, she stood around, looking unhappy. When I got in line for a second time to get a refill she made me feel like I was bothering her. This is not the Lexus service I expected. On top of that, while I was in line that second time, an employee came in through the back of the café area and asked about getting food, asking about the last muffin in the case. She said he could have it and take it. So, he did. There were four of us in line. What if one of the customers in line wanted it? Overall, this is not Lexus level service.

Once again, the most stellar service from Lexus of Austin. It's worth my hour drive to come here…read moreand get my car serviced by such a professional staff. They took my car in on a rainy night at 5:57pm. Made all of the repairs in a timeline manner too. I did have to deal with 2 service personnel as my original one Leo had gone on vacation but Patricia picked right up. They advised me of my must need repairs and advised me on the "maybe " ones but absolutely no pressure to have done, which was very nice. Especially with the holidays right around the corner. If you have a Lexus, please come here. They will treat you with so much respect and honesty.

This was my first time working with CarMax. I wanted to sell my 2020 low-mileage Hyundai Kona,…read morebecause the dealership where I was buying my new car was unlikely to be interested. The selling process is pretty simple if you do the bulk of the work online ahead of time. It starts with a self-appraisal of your vehicle, which generates an offer that may be adjusted when the car is brought in. If you like your offer, you must bring the car in within 7 days. I was reasonably pleased with my offer, which suggested they thought the car should sell easily for more than they paid for it. If you decide to sell your car within that 7-day timeframe, gather your title and registration documents and submit these along with proof that you're the owner(s). Each owner must submit copies of both sides of their driver's licenses and take a selfie. If everything required is submitted online, an approval is given and you can set up an appointment to come in. We did this on a Saturday, and while the place was busy our transaction was completed in about an hour. Still, I'd suggest you choose a weekday (if possible) to visit. I can't evaluate the buying side of things, but the selection of vehicles at this location is phenomenal, with many flavors of each model. I'm guessing that you will pay more for this convenience, but it might be well worth it.

Let me start off by saying this was my first and last time purchasing a car online. My experience…read morewas horrible. I would rather have the expectations of being in a dealership for 5 hours instead of wasting my time online, filling out all of the documents and being under the impression that I would be in and out in 30 minutes and ask the same questions that were answered online and on the phone when someone from carmax called me. 1.. The process totally wasted my time. I spent a good amount of time online filling out all documentations.Answering all questions only to be asked those same exact questions.When I got to the dealership. 2. I got to the dealership roughly at 4:30. I was told that I would be out numerous times within thirty minutes.All I would have to do is sign and go. Well, that was the first misleading statement from carmax. I did not leave the dealership until 9:30. 3. The salesperson that was assigned to me.His name was ramsey. I never felt comfortable with this guy.He never made me feel as if my best interest was being met. The process felt just like a process.Give me in, get me out.Let him move on to the next person. He spoke to me in a very condescending wait, in fact, I had to correct him a couple of times about the way he was speaking to me. He spoke to me as f I was a individual who lacked the intelligence to understand the process. 4. Ramsay also didn't give me the full carmax experience of when you buy a new car. while waiting 44 and a half hours, I did see other salespeople.When they finished up their sale, walk with their clients to their new car and give them the yellow bow treatment with the pitcher. Well, needless, say that is not an experience that I got with ramsey. As I said previously, everything seemed like a rush process, he made me totally feel like I was an inconvenience to him.And wasting his time. 5. Let's talk about the appraisal process. Now, this isn't something that i'm really upset about, because you can't really have a vehicle appraised online and have an actual good appraisal without an actual appraiser.Looking at the car. Online, they told me, initially I was gonna get $8000 for my car, well, turns out, I only got $6400. 6. Let's talk about the car. I purchased a 2024 BMW 330I with the M2 Sports package with 7,100 miles on it. After spending 425 hours in the dealership, it was finally time for me to get my car. WELL THE FIRST THING I NOTICED WHEN I GOT INSIDE THE CAR WAS THAT THE FLOOR MATS WERE GENERIC FLOOR MATS THAT DID NOT FIT THE CAR AT ALL. AND WHEN I SAY THEY DID NOT FIT THE CAR AT ALL, MEANING THE FLOOR MATS ACTUALLY COVERED THE GAS PEDAL. i brought this to the attention of the floor sales manager. Instead of coming up with helpful solutions from the beginning I was told that the pitchers online did not come with floor mats.So they just threw some floor mats in there. Again, I told this guy that this is a safety issue.The floor mats literally covered the gas.Pedal, and they let me drive off that way. They told me to find some floor mats under a hundred and fifty dollars, and they were reimburse me. Now I'm not the sharpest knife in it. Kitchen drawer? But I would always think that a dealership's top priority is to make sure they're letting you leave in a nice safe vehicle At the very least, they could have said.Hey, let us take these car mats out this vehicle.And when you buy some new ones, just bring us the receipt and reimburse you.No that did not happen. 7. Let's continue to talk about the car. Before carmax sells your car.They are supposed to do a quality inspection on the vehicle. I'm under the impression that this vehicle did not get a dural quality.Inspection. My reasoning for saying that is because the following day When I took the car to where I work at which is ABM W dealership It was pointed out to me that the windshield had a very large crack in it. Now to give carmax credit, they did get that problem.Taken care of they replaced the entire windshield. The car was also missing all four valve stem caps. Does summit all up my first and last car buying experience with carmax was an utter failure. The only reason I left with this car is because of myself. Pride, because I was telling everyone I was buying this car, and I had to deal wrapped up.That's the sole reason that I bought this car. I'm pretty sure that ramsey and his entire sales team mayfield, as if they got one over me by selling me this car at the non negotiated price that I wanted online and then me still buying a car after the whole entire bad experience. Well I may have left with this car But carmax will never see me again as a customer, and I hope that these words read to someone before they make a decision to buy a vehicle from you all..