This is a great location in the Westshore considering the ease of parking, fresh retail/service…read morespace with a large open floor plan. I can't attest to any claims of equipment servicing as I'm only at the enquire stage but I was suitably impressed with the helpfulness if staff, their product knowledge, for showing no hesitancy recommending other suppliers for comparison or if they didn't carry a product, and I was even offered free inspection of current equipment either in store or at home. Prices seemed normal and I must say their was a calm and professionalism evident every moment I was in the store or calling for information. Defiantly an asset to our local community and those with mobility challenges.

I used to have a sales rep who helped us a great deal. I hadn't ordered anything in a while and…read moretried to contact him about 5 years ago. Eventually someone contacted me and told me he was doing some illegal activity. I didn't need to know what was going on inside the company. The only thing that should have been said is he no longer works for the company. Since I ordered so many things from the company I would still contact them to fix things that were purchased from them. Everytime I asked to get something fixed or come to look at something they would charge us. Recently we tried to arrange to get things added to a wheelchair. I was told we would need someone to come out to check it. I paid $160. On the day of the appointment no one showed up. They were also estimating it would cost 2000. I went through a different company that did a minor thing to the chair. I asked how much and never got a bill. If I had gotten I am guessing less then 100. It is expensive when someone is disabled and when a company seems to overcharge or charge for every little thing it makes me not want to deal with that company again. I will no longer deal with this company and will try to find other companies to deal with.

so i recently got a Quantum power wheel chair via Island Mediquip and I keep having issues with it…read more Everytime i call Island Mediquip to send a technician out they never have any available! the lady told me they only have technicians available 3 days a week! The front wheel on my power chair is busted, i believe the castor is cracked and I've been waiting 2 weeks for the parts.They finally came in yesterday and one of the technicians said he would come in fix it at at noon and he never showed. he didn't even call me to tell me he wasn't coming. it's really frustrating! my power wheelchair is my mobility. I am an amputee and a mom also I conmute to and from esquimalt everyday so its vital that i have it working properly. When i had gotten the power wheel chair I was told that they had a 24/7 emergency number for repairs. One time when i was on the bus my joystick and fallen off and it was just dangling so i had to figure out how to manuveur it off the bus. Island mediquip was closed I had to wait until the next day to get it fixed. fortunately, i got a hold of my landlord and she came to me and repaired it. overall, i think Island mediquip should have better service to their customers. It makes me wish i went somewhere else.

From the owner: Island Mediquip Ltd. is an independent Vancouver Island owned and operated business and has been…read moreproviding quality home care & mobility equipment in the Greater Victoria area for over 8 years. We have a extensive selection for you to choose from and our sales team is always willing to answer any questions you may have concerning a particular product.

Canada Scooters and Niel have been my go to for scooters and travel scooters for the last 5-6…read moreyears. Niel is very helpful knowledgeable and honest . The scooters are reliable and user friendly. I would not buy a scooter anywhere else . They are comparable in price to any other scooters on the island . Their customer service is absolutely beyond reproach.

I just bought a used scooter and AJ from #CanadaScooters went out of his way to come over and top…read moreup tires and show me how to use the scooter and adjust things. And he also took a dual cane holder off the back that I didn't need and couldn't figure out how to do myself. Thank you so much AJ, I really appreciate it!

The kindest , most knowledgable staff . I got my walker boot here and rented a knee scooter snd…read morecryo machine for my recovery . Very glad they are here

From the owner: "Your Renowned Trusted Source for Medical Supply . We wish to to assist you with Hospital Grade…read moreMedela brand Breast Pump Rental,pre/ post surgery supply, bathroom safety equipment , wound badages and dressings , ostomy , compression stockings and fitting , walker boot supply and fitting. , rollators, hospiutal bed, walker , Cambrian orthopedic shoes, catheters, orthopedic support bracing. A comprehensive line of children's sports bracing and injury supports . Bariatric medical and equipment supply including lymphodema garments . Syringes, adult diapers , eating aids, rollators, walkers and wheelchairs . Osteoarthritis and arthritis speciality supports and bracing also available . Hospital quality linens , sheets and towels, adult bibs and soaker pads.We also rent commodes, wheelchairs, walkers, rollators and hospital beds. We now sell Invacre scooters. We help you care for your self and your loved ones by providing the best at great prices !" We are qualified certified and trained to get in the best product for your issue in an 2SLGBTQ+ and trans safe space . 17 years of medical supply training, fitting and experience.

After browsing multiple medical supply stores to purchase an ankle brace, Regency Medical Supplies…read morehad exactly what I needed and in my size! Eric's customer service was fantastic. He measured my foot to ensure the correct size, demonstrated how to use the brace and added extra tips to readjust my fit from an air cast boot to lace up brace. Thank you for the personalized customer service!

The woman who helped me for a rental was rude and abrasive. After taking my deposit she informs me…read moreshe needed to record and keep my credit card details in a small receipt book that was kept unguarded on the counter. Anyone could easily reach over and grab the book. I refused as I did not feel comfortable. The only option given to me was they took a double deposit, well more than the cost of the walker I rented. in this day and age of credit card fraud I am appalled at their lack of care for people's credit card information. I understand about keeping it on file but in doing so they need to assume a level of responsibility in caretaking and safekeeping of that data. if they do not want to invest in software a low tech solution is a lock drawer. Also thumbs down on impark who runs the parking lot - I was required to pay for 1.5 hours for literally 15 minutes. The pay station does not allow you to purchase less time.

Excellent Service! Access provided excellent service with my electric wheelchair needs and I highly…read morerecommend them. The owner, manager Mario and newer employee, Jeremy, all helped me select the best product for my needs and ensure I received it exactly when promised. They actually went out of their way to listen and answer my questions and respond as if I really mattered. Highly recommend. And thank you all for serving me.

For a company that helps older people with mobility items. From a older worker who got hurt and…read morefired the next day i would think twice before going there to rent or purchase items. Older workers have value.

Service is abysmal! Didn't get any response after an hour plus waiting online. Couldn't contact…read morelocal representative just 10 miles form me, it rolled over to the same abysmal online service. So it looks like I'll have to drive to the local representative. But based on my online experience, I expect they'll have their doors shuttered and locked and I wont see anyone unless I wave big money in their face and promise to spend big bucks!

They do not seem to know how to communicate with patients but they excel at communicating when they…read morewant to get paid.

Switched oxygen companies, this one is great. Devin set up, trained me and was polite and…read moreprofessional! 24/7 contact available

I highly , highly recommend Bellevue Healthcare in Sequim. My mother had purchased a walker here 8…read moremonths ago and found that it didn't fit the way she walked. The manager took the time to see what was going on and went out of his way- both above and beyond the call of duty- to ensure that she had a walker that worked. Thank you so very much for your compassion - we have ​the utmost faith in your business and everyone who works there.